Smart Homes Solihull reviews

★★★★★ 5/5

Google

I have had the pleasure to purchase my property with Smart Homes. They were a very friendly and proactive team. I had been liaising particularly with Trish. She has been such a big help in helping to get the deal done on my apartment. She responds to queries quickly and is very helpful and friendly. I would definitely recommend Smart Homes, they are a fantastic team and you won’t be disappointment.

Arooj · 18 June 2023

★★★★★ 5/5

Google

It has been a pleasure working with Helen and the team at Smart Homes Solihull. Great communication throughout the process and very helpful with driving matters forward towards a successful completion. Recommended! :)

Lasse · 18 June 2022

★★★★★ 5/5

Google

Very good experience with smart homes. Definitely recommend. Rory was very polite and helpful.

Raymond · 19 January 2024

★★★★★ 5/5

Google

Made it so easy! Turned around the sale of our flat and completion on our new property in just 4 months. Helen is great and was on hand whenever we needed her. Would recommend Smart Homes to everyone !PositiveProfessionalism

Scott · 18 June 2021

★★★★★ 5/5

Google

We recently sold our house quickly and efficiently using Smart Homes. Simon Burchell and his colleagues were fabulous every step of the way. We received excellent and regular communication and they were always available to speak to. In fact we were kept informed by them in regard to all information throughout the chain. We highly recommend them to anybody and thank them for their help.

Alex · 21 October 2023

★★★★★ 1/5

Google

My abysmal experience was with the Lettings team so that’s more who this review is aimed at but as far as I’m concerned, for such a ‘successful’ business, they are the epitome of what’s wrong with the rental process. They have constantly chopped and changed appointments for viewings with no real care to how it impacts the potential clients schedule. I was even told “well if it doesn’t work for you, we’ll just cancel the viewing” - this was less than 24hrs before the appointment. Also, putting someone in an uncomfortable position by forcing them to choose between being late for work, and making a property viewing is disgusting - appalling attitude towards customers and some serious accountability needed for the child-like level of organisation and communication.

Nunya · 18 June 2022

★★★★★ 5/5

Google

I have been dealing with Smart Homes for many, many years now, not only to purchase residential property, but also having sold many of my properties with them. I am a local, independant, property developer who relies on pure proffesionalism, honesty, customer service and communication..... Smart Homes deliver on all of the above, and much more. Jamie Smart has always given me sound advice, accurate valuations and the best customer service. The after sales service is also second to none, as anyone who has been through the 'what could be' stressful selling procedure, would know. Helen Sizer, who is the office manager and head of after sales, has many years of experience and is excellent In her profession, making sure her and her team keep all parties fully upto date on the progression of the sale/ purchase and making sure everything runs as smoothly and as swiftly as possible. Just to summarise, if you are thinking of buying or selling a property, then I would highly recommend using Smart Homes Estate Agents.... Everytime! Looking forward to continuing to work with Jamie and His Team in 2018 and onwards. Mr Sharif Abode Homes Ltd

M · 18 June 2022

★★★★★ 5/5

Google

We have sold 2 properties with smart homes over the last 12 months. Louise O’ Conner handled our sales with lots of feedback coming our way. Once they were sold we were handed over to the sales progression team with Debbie Guest looking after us (we specifically asked for Debbie on the 2nd property after her involvement on the 1st) We couldn’t of asked for anything more from Debbie. She was on the ball and chased all the parties at every point and new exactly what was happening within our chain. Debbie always called us with regular updates and if we had any questions was able to answer and put our minds at rest. It was great to have both Louise and Debbie in our corner through this process.

Graeme · 18 June 2022

★★★★★ 5/5

Google

Want to give a big shootout out to Smarthomes, I've know Warren in their commercial department for many years so know his high standards of service but never dealt with the sales side. I was tempted to use another well known agent in the Hollywood area but Warren convinced me to use Smarthomes. Well form the moment I met Josh on the valuation, dealing with the sales team and then Debbie in sales progression the services can only be described as amazing from start to finish.... Congratulations Team

Shayne · 18 June 2022

★★★★★ 5/5

Google

We brought our first house through smart homes just over 3 years ago and were pleased with how easy they made it for us, so we had no doubt that we would use them when we put ours up for sale. Luckily for us we also found a house they were selling! They were amazing from start to finish. From the valuation of ours to the collecting the keys on our new home. We are now in our forever home, but should this change we wouldn't use anyone else! Thankyou to you amazing team!! Mr and Mrs Pollock

Nicola · 18 June 2022

★★★★★ 5/5

Google

We recently sold our home through Smart Homes and found them to be friendly, helpful, professional and proactive throughout the process. While I expected this with the sale itself (as obviously this was a service we paid for, and they absolutely lived up to my expectations in that regard) I was quite surprised at their continued support and efforts in regard to helping us with the purchase of our onward property which was through another agent who quite frankly were nowhere near as good as Smart Homes. Getting information, progress or even a response was frustratingly difficult, but Gemma at Smart Homes really went above and beyond to touch base with all parties and collate meaningful updates aswell as actively pushing things along despite the lack of enthusiasm from the other agent and vendors solicitor. Thank you Smart Homes, we are now settled into our new home and really appreciate your help in getting here.PositiveResponsiveness, Quality, Professionalism

Nigel · 18 June 2022

★★★★★ 5/5

Google

We tried another well known agent because we were out of Smart Homes area. With them over 9 weeks we had 4 viewings, no feedback, no comunication so we cancelled our agreement with them. I contacted Smart Homes to see if they could help, they did. Within, 12 days we had 5 viewings, and the house was sold. We had lots of feedback, and lots of communication from the Smart Homes team, I can only say, if your thinking of selling your home, and want to get looked after by a friendly, professional very knowledgeable company, then you really need to call one company, yes its Smart Homes. Thankyou guys for your amazing service

Steve · 18 June 2022

★★★★★ 5/5

Google

I contacted Smart Homes as I was interested in a commercial property that they were advertising. Warren Matthews called me within 24 hours of my enquiry and remained responsive and really helpful throughout the whole journey. I am happy to say that the agreement went through smoothly and we are now in the process of renovating the premises ready for opening. If you are looking for business premises or tenants, I would not hesitate to recommend Smart Homes. Thank you!PositiveResponsiveness, Professionalism

Nichola · 18 June 2022

★★★★★ 5/5

Google

From the very first phone call Smart Homes and all of the sales team have been absolutely fantastic- hugely supportive, always proactive and such lovely people to deal with and have as a team. Selling my property after owning it for many years has been personally difficult- but with the friendly support of. the Smart Homes team, starting with the enormous knowledge of Jamie Smart and his absolute professionalism, Tom for quietly and brilliantly dealing with the viewing, Emma keeping me updated and then Debbie for taking over the reins and without drama (but a great lady to work with who always has a sense of commitment but can lighten the worries too) getting me to the finish line. I can’t finish without mentioning Helen who has helped me tremendously throughout this sometimes personally difficult journey. I am happy to say I am also very lucky to be dealing with the best New Homes team of Julia and Louise who are just brilliant-more about Julia and Louise when I reach the end of that particular chapter. Thanks to you all (and apologies if I have overlooked anyone) Jamie you must be very proud of the team you have gown around you- they are fabulous- congratulations. My very best wishes to one and all Lynne Goldsby

Lynne · 18 June 2022

★★★★★ 5/5

Google

At every stage of our sale process, Smart homes have managed to over deliver, we have been kept well informed during our viewings, and received great feedback during that part of the process. When the offers came in we had great advice from Emma and during the negotiation part of the process Debbie seems to have worked tirelessly between ourselves, our buyers and our respective legal parties. Although at times it didn’t feel like it, We can’t believe how relatively stress free the process has been. A big thank you to everyone involved in the sale of our home Darren & Sue

Darren · 18 June 2022

★★★★★ 5/5

Google

Dealt with David, who was professional, knowledgeable and nothing was too much trouble!

Kerrie · 19 January 2024

★★★★★ 5/5

Google

Big thank you to Adam C, fantastic service. He's helped me no end!

Katie · 19 January 2024

★★★★★ 5/5

Google

Rory was very helpful in me purchasing my new home very nice lad

John · 19 January 2024

★★★★★ 5/5

Google

Could not recommend smart homes enough especially Rory great help with everything thanks

Josh · 19 January 2024

★★★★★ 5/5

Google

Amazing service with great communications thanks to Gemma definitely recommend using smart homes!

N · 19 January 2024

★★★★★ 1/5

Google

Director Jamie opened Smart Homes over seventeen years ago with a true emphasis on the Customer’s experience. A belief that is now shared by all the staff. Having over 25 years’ experience within the property industry, Jamie will be able to advise you on any property related matter At Smart Homes, our estate agents have the strongest desire to improve the way our industry and our branch operates. We feel our customer service and image is superior to any of our competitors, a formula that gives our customer’s the edge. Well Jamie it certainly has been an experience, one I would never like to repeat again. You were recommended to me, something I could not reciprocate, your web site and literature portray you as the Number One, the best in the business. Yet you have no online reviews, strange, well you have now:- Maybe my expectations are too great and my standards too high. You were contracted to manage my property for which you received a fee, yet you appear to be more tenant orientated. I have the expectations of a normal person what I abhor is commercial bad practice and shoddy professionalism . Having read your web site you appear to be Gods gift to the home owner. Your statements includes over 120 years experience in my case it would seem like 1 years experience 120 times, What went wrong? not with just the departed tenants but the whole experience of appointing Smart to Manage our property. A catalouge of errors from the start, no copies of inventories, incorrect descriptions, and items missing. No copies of certificates, double certificating and charging, double charging for insurance and deposit protection. I have yet to receive a tenancy termination report and inventory check on the recently departed tenants. Submission on the TDS dispute report that they were receiving housing benefits which invalidates my insurance. Inspections that appear a cursory hello how are you today, an inspection report lacking in substance, failure to ensure the tenants are keeping to their contractual agreement and a lack of judgment in what is overgrown, misuse, negligence, damage or fair wear and tear.

Paul · 19 June 2016

★★★★★ 5/5

Google

Excellent from start to finish. Knowledgeable, friendly and extremely efficient, our home was sold before even hitting the market to buyers that they strategically gave sneak peak to for the top expected price. The team communicated with us regularly at every step of our chain and were very supportive at stressful points. We felt in really safe hands throughout and I wouldn’t hesitate in recommending them. Many thanks to the whole team which included Sue, Josh, Emma and Irene.

Jo · 18 June 2022

★★★★★ 5/5

Google

I would recommend smart homes but more importantly because of the staff particularly Debbie Guest. Our sale was handled by Debbie. She is so professional, very experienced and has excellent communication skills. Great job Debbie. Thank you.PositiveProfessionalism

Bob · 18 June 2021

★★★★★ 1/5

Google

One of the worst managing agents I have ever had to deal with. It takes months to get simple repairs such as a fallen fence to be repaired. They will never update you on progress unless you chase for an update. I have formally complained and they told me it wouldn't happen again, this was obviously not true. If you are a renter then avoid this company. It will save you stress and dealing with rank incompetence.NegativeResponsiveness, Quality

Dec · 18 June 2022