Shipways Shirley reviews in Solihull

★★★★★ 5/5

Google

Lauren was very kind and helpful in getting us settled at our apartment. The best Agency services I have seen so far. I will recommend 100%

Harriet · 15 April 2025

★★★★★ 1/5

Trustpilot

Avoid at all costs waste of time and money

Really bad service, sell your house with someone else!We had sold our house, (thankfully with another agent) and were looking for somewhere to buy, after looking around and and finally finding one we liked, we made an offer lower than the overpriced asking price, we negotiated and finally had an offer accepted. We tried to arrange a second viewing because there was work that need to be done on the property so we wanted another look, finally got a viewing booked, and after arriving early and waiting 15mins outside the property we were told that the vendor had cancelled because they had to leave urgently, and that the person from shipways had had to leave to go to another viewing. The vendors car was still on the drive and there was clearly someone home, and no other cars had come and gone in the time we were parked outside the property. This BS was confirmed when we spoke to them the following week and were informed it was because they were short staffed, then when speaking again later that day they repeated the same story the told us on the day of the viewing.We tried to rebook again and they then said we could only view on weekdays before 2.30pm. Which is impossible for two people who work for a living! (And odd as the previous appointments had been on weekends) Then 6 weeks after chasing for the vendor to put their solicitors paperwork in so we could progress they called us out the blue saying the vendor no longer wanted to sell the property (and even made the comment “we thought they might pull out a few weeks ago”) with no mention of this to us!!! A complete waste of time and money, due to the incompetence of the Shirley staff in particular Rosie and their Manager James.

Miss · 6 May 2021

★★★★★ 5/5

Trustpilot

I am looking for a property at the…

I am looking for a property at the moment and Amber is the only agent that has called me back, which she does on a on a weekly basis. Amber has even arranged to canvas the areas I am looking in. Now for those of us looking to buy at the moment we all know that most agents are too busy to even return a call never mind make a point of trying to find a house for a buyer. Thank you Amber.

Jane · 29 April 2021

★★★★★ 5/5

Google

Shipways have proven to be excellent Selling Agents. I have no hesitation in recommending them if you have a house to sell. They are efficient and keep in touch to let you know how everything is progressing. It's a good team of people, and in my opinion you could ask for more

Sheila · 1 December 2024

★★★★★ 5/5

Google

We just purchased our first home through Shipways Shirley branch. From start to finish Rosie Hargreaves dealt with us effortlessly. Rosie was always available to have a chat with you and call you back, she answered all our queries we had and we never felt rushed once within the whole process! Rosie was always calm, laid back and provided professional advice from start to finish. I cannot recommend Shipways enough. Thank You Shipways and Thank You Rosie.

Zahid · 25 October 2021

★★★★★ 1/5

Trustpilot

Had my house on the market with the…

Had my house on the market with the Shirley office for over 3 months and over 30 viewings, not one offer, could not get any feedback from the office until I had to chase them all the time.Do not use this company paid for a video but all it was a slide show of the pictures that were taken.People were viewing the property that was not looking for that style of house found out they get commission for each viewing, they also used the same excuse several times for not being able to provide feedback. Check each agent out before you go with them. Don’t waste your time with this company.

Peter · 28 March 2021

★★★★★ 5/5

Google

Great service from Shipways Shirley again. Olly and Lauren were both excellent, thank you both. I will be returning in the future.

Edward · 29 December 2023

★★★★★ 1/5

Trustpilot

Shipways Shirley

Shipways Shirley. Horrendous! Quoted by them, 10 days later bombarding an OAP to lower the price by 7% as priced too high?? (By their valuation) passive aggressive on the phone, leave house unlocked after viewings!! Want to arrange viewing to suit them not you, and the best one…. Passive aggressive senior sales lady will call you stating the viewings didn’t go well when the ring camera and the fact I sat outside showed the viewers never showed up!! 😂 absolute disgrace, if you do choose to use them check the small print too as there quote doesn’t show with VAT!!

Lettie · 10 January 2025

★★★★★ 5/5

Google

I have dealt with Amber from Shipways and I was really impressed. Very professional and she really knows her stuff! Would definitely recommend

Sophie · 29 November 2023

★★★★★ 5/5

Trustpilot

Oli has been a tremendous help whilst…

Oli has been a tremendous help whilst looking for a new home, this continued through my moving into the property. He is extremely professional whilst also delivering a clam and friendly presence making you feel at ease throughout the entire experience. I would highly recommend Shipways, Shirley, if you are looking for a stress free move.

Chloe · 2 November 2023

★★★★★ 5/5

Google

Amber from Shipways came to my property, she called beforehand to confirm everything. When she arrived she was very polite and walked around the property. She thoroughly explained what services the agents offer and gave a valuation. She explained how she came to the valuation and was very knowledgeable and confident. Strongly recommend this business.

Jang · 24 September 2024

★★★★★ 5/5

Google

Steven, was very thorough in explaining everything to me took his his time and was very professional.

MR · 9 December 2025

★★★★★ 5/5

Google

Very good and pleasant staff on the letting team at shipways. Handled my flat very efficiently and all was sorted quickly and professionally…..

Carl · 12 October 2025

★★★★★ 5/5

Google

Excellent service! provided by Sam Pillinger at Shipways Shirley, Sam has been extremely supportive through out the whole process of my sale. Thank you Sam for all your hard work! Helping the process speed up and run smoothly. I highly recommend the services for sale or purchase at Shipways Shirley. Thank you once again Sam.

Burhan · 25 October 2023

★★★★★ 5/5

Google

Clark (mortgage advisor) has been great through every step of the process of buying my first house. Its a daunting task but Clark managed to break down the process in a way that someone who has yet to purchase a house could understand. Everything is responded to in a prompt manner and communications from the whole branch seems to be a strong point. Thanks for the help

Will · 25 October 2022

★★★★★ 5/5

Trustpilot

Excellent service throughout the sale…

Excellent service throughout the sale of my property by shipways team. All the staff members are very professional and helpful particularly Amber, she kept us updated throughout the sale of our house and was always there to answer our queries. I would say she is without any doubt a credit to the company. 5 stars for her and would definitely seek Amber’s services in future.

طاہر · 29 December 2022

★★★★★ 5/5

Google

I was so delighted with the services provided. I attended a viewing with Demi who was was exceedingly helpful and dealt with queries that I had quickly with professionalism, i also have been in touch with Rosie who also very helpful and assisted me in getting in contact with a mortgage advisor, this has enabled me to gain clarity on what actions I need to take, I am grateful for the help. Thank you Demi and RosiePositiveResponsiveness, Quality, Professionalism

Lauren · 25 October 2020

★★★★★ 1/5

Google

The last place you can go for if you are looking for something reliable. They backed off from the contract at the last moment and held the land lord responsible even when they refused to give us any details on the said person. We had an utter horrible experience there and i would strongly suggest you to look somewhere else if you don’t want to be homeless

Jess · 9 January 2024

★★★★★ 1/5

Trustpilot

Unresponsive

My experience with Shipways has been disappointing due to their poor management of my property. Routine checks were either delayed or completely missed, raising concerns about their reliability. Despite repeated follow-ups, they consistently failed to respond to emails promptly, if at all. The lack of communication and accountability has made working with them frustrating and unprofessional.

Harish · 28 August 2025

★★★★★ 5/5

Google

I have moved to Shipways as a landlord. They have gone over and beyond in the support they have offered me. Both Oliver and Lauren are professional, helpful and patient. They both show an impressive understanding of the rental market. Best of all they found me tenants within 24 hours of advertising my flat.

Cilla · 26 July 2024

★★★★★ 1/5

Trustpilot

Hassled relentlessly

I have been renting for 15 years and have had many experiences of letting agents and landlords all of which have been fair or positive. I can honestly say Shipways have been the worst. Firstly they impinge on data privacy by giving my details to their own energy and broadband company who I specifically opted out of on my tenancy application and actually phoned me up twice within the space of 5 minutes after I told them I wanted my details removed from their system and they agreed to do so. Then it all went downhill from there. I have never experienced being hassled so much with home inspections and different requirements for which we have needed to take time off work or cancel plans to be at the property. If we were mistreating the property I could understand but I am a professional person who is meticulous with cleaning. Their management company Sequence is equally as appalling - sending people around who are rude and who don't even complete the work they were sent to do. I honestly feel it impinges on my human right to a peaceful family life. Stay well clear if you value your privacy and annual leave! I will not be staying in the property due to the stress of the relentless requests and visits even though the property is lovely. I'm sure for landlords this is increasing the turnover of tenants - perhaps this is in the estate agents financial interest? I value being treated like a human being and certainly won't use them again for anything. This company don't consider that some day tenants may become home buyers themselves....

Lentil · 13 March 2019

★★★★★ 5/5

Google

I can’t complain about the service I’ve received so far with Shipways in trying to sell my house. Jack has been really accessible and has made sure the lines of communication stay open through this process. I am also very comfortable with the speed at which they were able to find a buyer for our property. Can’t complain at all so far.

Iwuese · 9 December 2022

★★★★★ 5/5

Google

Great staff and lovely people. I will highly recommend them. It was an easy process selling my property.

Jabraan · 19 October 2025

★★★★★ 1/5

Google

The worst customer service/communication i have had the misfortune to experience. Engaged to find a tenant for my property, which they did. The lack of communication is appalling..phone calls not returned, emails ignored, money deducted for a service not agreed and false promises of its return to my account, it took 3 weeks to get MY money back. I paid for a full inventory, but not provided to date and as now expected..no responses to my email. Not kept informed with dates of signing up etc. Once tenent approved. Words cannot express how appalling the lettings service is.

Julie · 26 October 2018