Shipways Shirley reviews in Solihull

★★★★★ 5/5

Google

I spoke to Hannah Hill recently and she was very friendly. And explained everything quite well. She also advised me to come in and booked me in.

Afua · 24 September 2024

★★★★★ 5/5

Google

We had a fantastic experience with Steven from the Shirley branch. The service was excellent. He was so friendly, easy to talk to.

Avtar · 10 April 2026

★★★★★ 5/5

Google

Thank you to Oliver who helped me secure the perfect property for me and my son. The whole process was really fast and I’m super excited about moving into my new home thank you Oliver !

Charlie · 28 March 2024

★★★★★ 4/5

Google

Great team at Shipways , Shirley branch , Ollie and Lauren extremely helpful and informative always answer the phone , they can answer the questions you ask . We need more of this. 💕thank you very much. …

Autumn · 23 November 2025

★★★★★ 2/5

Trustpilot

Don't give Shipways your phone number

Providing Shipways with your phone number is a mistake. I have never signed up with Shipways to buy or sell a property, yet even now (two years after giving them my number) I receive a couple of phone calls every month. I know that doesn't sound a lot, but it is a nuisance. I block the numbers that call, but they always get new ones to use. They promise to remove me from their system but evidently this doesn't happen. Absolute bloody pain.

Laura · 8 August 2025

★★★★★ 5/5

Trustpilot

Very efficient at what they do

Kelly visited us at home and we were so impressed with her knowledge of the market and how to launch the property at the right time to get maximum viewings. She gave us a good percentage in fees too so we signed up. We had a buyer in two weeks!!

DC · 27 April 2026

★★★★★ 1/5

Trustpilot

they took my money in august 2025 to…

they took my money in august 2025 to take me off the contract for someone else to replace me and yet still to this day i am still on this contract. without any knowledge that i am still on it until old roommate told me today. this is ridiculous. if something had happened at this property i would be liable.

Bethany · 5 February 2026

★★★★★ 5/5

Google

We received a very professional service from Sam at Shipways, Shirley. The property sold very quickly and the process went smoothly. Sam kept us updated regularly with progress. We would definitely recommend Shipways.

Maria · 20 July 2025

★★★★★ 1/5

Trustpilot

0 Stars for Shirley Sh*tways

0 Stars for Shirley/Solihull in particular Andrea. Rude and obnoxious! We fell in love with our dream home. A lovely personable, relatable lady Jenn (Knowle office) showed us around and communicated extremely well when we put an offer in and it was accepted in principal. Kept us up to date. Couldn’t fault the service at all. Brilliant, knowledgable and a big reason we put an offer over the asking price whilst we were stood in the house with her. Spoke to Jenn on the Thursday. The following Monday we left messages and received a late night call from the Shirley branch to tell us basically the Knowle store no longer existed and Jenn no longer worked for Shipways. A little bit disappointing and strange. Spoke with Sam on several occasions and was told Andrea was dealing with it and she would call back. No calls came back and if they did they were missed as they called my partner during working hours when I’d specifically called and asked them to call me. Awful communication over the simple of things. Constantly waiting round for calls having been told another offer was on the table and we would have an update on the Friday, no update came. No update on the Monday, no update on the Tuesday. We found out it was SOLD STC when we looked on rightmove. Gutted, but it is what it is.Surely just a courtesy phone call to tell us the sellers had gone with the other buyers would have been a polite thing to do. It’s just about managing people’s expectations. I work in customer service myself and when my partner finally called and got to speak with Andrea. (We were still waiting for a phone call on Wednesday)There was no apology or understanding of the situation at all. If anything she tried to turn it round and blame us. She came across very rude, ignorant and couldn’t have been less interested in explaining the situation. It was quite obvious she got her sale, ticked a box and if she hadn’t heard from us again she wouldn’t have got in touch with us. Yes we are gutted the house was sold, but there will be others.Nothing Shipways could/would do now could incentivise us to use this estate agent. To think we were considering putting both of our homes on the market with them. It’s a blessing in disguise.The best bit of advice I could give to any potential buyers/sellers is use another estate agent. Good luck and happy house hunting. :-)

Michelle · 19 April 2023

★★★★★ 5/5

Google

I would have given 6 starts if I could. Massive thank you to Lauren and Ollie for all their help with perusing a property, super helpful and fast turn around. Lauren, you have been amazing!! Thanks again guys

Steve · 29 December 2023

★★★★★ 5/5

Google

Sam and his team at Shipways, Shirley have been helpful, friendly and informative throughout the process.

Anthony · 17 December 2024

★★★★★ 5/5

Google

We have recently gone through Shipways to rent our first family home, our main contact is Ciara Kenny. Ciara is very professional, friendly and very helpful. Knowledgeable and quick to respond to communications. The renting process was very quick, simple. Would highly recommended Shipways and Ciara. I have dealt with previous estate agents and they have come no where near Shipways in professionalism and I wouldn't use any other estate agent now. Thank you for helping us into our first house 🏠

Becky · 9 January 2023

★★★★★ 5/5

Google

I recently used shipways to let out my property. Their professionalism and dedication was faultless. Oli and Lauren maintained regular contact and went above and beyond to secure great tenant. Thank you guys. Hugely appriciate your help

Tayef · 19 October 2025

★★★★★ 5/5

Google

Very apt and swift service. I’ll recommend Lauren and shipways anytime as they’re very transparent. Lauren was very nice and supportive all through my renting process.

Chris · 26 June 2024

★★★★★ 5/5

Google

Thank you to Dan at Shipways in Shirley. Currently buying a house in Shirley and have found Dan to be very helpful and professional. He provided lots of information and advice when deciding whether to buy. Highly recommend. Thank you.

C · 19 March 2025

★★★★★ 5/5

Google

What a great team! We are working with Sam, Amber and Mozan to help us with the sale of our house after a less than satisfactory experience with a previous agent. From the moment we contacted them, we knew we were in good hands. The team at Shipways consistently demonstrate professionalism, expertise, and dedication every step of the way. They are providing us with invaluable guidance, expertly marketing our house, and promptly answering any questions we have. We couldn't be happier with the service we are receiving from Shipways, and we highly recommend them to anyone looking to buy or sell a property.

Miles-Herrera · 27 February 2024

★★★★★ 5/5

Google

Very pleased so far with the excellent service received from Shipways Shirley, particularly Sam. First impressions count for a lot and when I arrived unannounced on a Saturday just past 4pm and the office was closed, rather than turn me away Sam unlocked the door, invited me in and dealt with my query. He then visited in person two days later on the Monday (as Abi's diary was booked) to value my mum's house as I was returning home to Cornwall that day. Since placing the sale with Shipways Sam has kept me fully informed of progress every step of the way, giving guidance when needed and we look forward to completing the sale soon.

Lesley · 9 December 2022

★★★★★ 5/5

Google

I wanted to express my heartfelt gratitude for all your efforts in helping me find and rent my new home. Your professionalism and dedication made the entire process smooth and stress-free.I truly appreciate your assistance and the care you took in understanding my needs. Knowing that you will be administering the property gives me great confidence that I will be a very happy tenant.Thank you once again for everything!

Angie · 25 August 2024

★★★★★ 5/5

Google

Great team here. Dan abd the rest of the staff go above and beyond to accommodate you.

The · 27 March 2026

★★★★★ 4/5

Google

Lovely service, but when we moved into our new home, we were given a gift box with different things into it like food, hand sanitizer etc. The Shipway colleague was opened the gift box and checked it in front of me and handed it over around mid/late December. Now, we opened the box (we have just finally settled into our home) and have looked at each item. Every single item in the gift box was expired, since 2022. I appreciate the sentiment but it feels quite disrespectful frankly. I’d rather have not received anything than received expired goods as a welcome into my new home…

Subarna · 28 January 2024

★★★★★ 5/5

Google

Just need to say dealing with shipways has been excellent. Rosie Hargreaves has been our point of communication for our sale. Still in the process. Her communication, care and always being a phonecall away. Has given so much re assurance. She is highly professional, very efficient. A pleasure knowing all is being handled so well. She is a credit to the firm. People skills are excellent. As a call centre trainer myself. I recognise a good team player !!! An asset to a firm. Rosie is all of those. Without her confidence and care. This journey would not be easy. Highly recommended. Shipways as a whole team are excellent. We hope to complete soon.PositiveResponsiveness, Quality, Professionalism, Value

Bashira · 25 October 2022

★★★★★ 5/5

Google

Recently sold my house with Shipways. After numerous bad experiences with other estate agents and unable to get any offers on our house, it was a breath of fresh air dealing with Shipways! We put the house up and had viewings and offers coming in straight away. Sam Pillinger was amazing and really pushed the solicitors to get our house sale through as quickly as possible! I don’t often write reviews but I feel there aren’t that many good estate agents out there, I can genuinely give Shipways 5 stars!

Amber · 25 October 2022

★★★★★ 5/5

Google

We recently purchased a property through Shipways. I have to say the service from Sam Pillinger was excellent from start to finish. We were able to contact Sam easily and any questions or queries we had, he dealt with straightaway. The Sam and team communicated with us regularly at every step of process and were very supportive at stressful points. We felt in really safe hands throughout and I wouldn’t hesitate in recommending them. Many thanks to the Sam and team.

Thamarai · 25 October 2022

★★★★★ 5/5

Google

Sam is a very dedicated member of staff and has been exceptional in the marketing of my house from the valuation to viewings and then the sale. He has been keeping me updated with the process at all times. This is the second house he has sold for me.. definitely will be using him again !! Thank you Sam

Julie · 27 April 2024