Every review we hold for the Solihull office, from every platform, shown as written. First names only.
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5/5
GoogleTanks to Ollie's hard work and diligence I am now happily settling into my prefect home! I am incredibly grateful for all his support and expertise. Itβs clear that he is a tremendous asset to Shipways Estate Agency and I sincerely believe that he deserve recognition for his outstanding service. Thank you for making 100 miles move with 2 XL removals vans to be smooth and enjoyable experience!
Magdalena Β· 25 August 2024
Agent replied Β· 24 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleRicky did amazing in getting me a good mortgage rate would highly recommend to anyone
Ashley Β· 3 April 2026
Agent replied Β· 17 April 2026
Thank you for your positive review! We are thrilled to hear that Ricky was able to secure a great mortgage rate for you. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleAfter a slow start selling our property we switched to Shipways and immediately had more interest, views and after a brilliantly organised block-viewing one weekend had four offers to choose between. Andrea has been friendly, communicative and professional as our main point-of-contact and the rest of the team are responsive too... No complaints!
In-branch mortgage services have also been great for several re-mortgages over the years too.
Dan Β· 25 October 2023
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5/5
GoogleHanna is an asset to shipways..great customer service and very polite pleasure speaking to you
Regards khairol
KAZZY Β· 26 September 2024
Agent replied Β· 24 October 2024
Many thanks Kazzy for taking the time to leave us your excellent 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleSam has been great for us in helping us to place an offer on our dream property. He has been very easy to communicate with and has explained everything whenever we have had questions.
Edward Β· 25 October 2023
Agent replied Β· 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleWe are currently going through the process of buying a property with Shipways.
Jack was the agent who accompanied us on 2 viewings. He was really approachable and gave us a good amount of information on the property. He was really proactive in following up post the viewing and helping us to submit our offer. We are very much looking forward to completing on the house in the weeks to come. Thank you Jack for your help.
Chrissy Β· 25 October 2022
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5/5
GoogleShipways are fantastic and helped me achieve a sale with a great price after I originally marketed with another agent who turned out to be disappointing. Abbi is always helpful and keeps me up to date when necessary. She is always a pleasure to deal with and so are the rest of the team. Would definitely recommend!
Kim Β· 25 October 2020
Agent replied Β· 24 October 2024
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Shipways team provided a five-star service!
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4/5
GoogleThe staffs are friendly, efficient and professional. They act as an excellent bridge between the landlord and the tenants. In my case, they get everything sorted in 2 weeks time. Excellent service.
WT Β· 12 October 2025
Agent replied Β· 26 October 2025
Thank you for your kind review! We take pride in providing exceptional service to our tenants and landlords alike. We are thrilled to hear that we were able to quickly resolve any issues you had. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleOli has been fantastic getting me and my family moved into our new home, very professional and made the process straightforward and stress free. I would highly recommend shipways Shirley.
Shannon Β· 29 November 2023
Agent replied Β· 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
GoogleLauren and Ollie from shipways Shirley branch are amazing.
I wanted to express my heartfelt gratitude for all your efforts in helping me find and rent my new home. Your professionalism and dedication made the entire process smooth and stress-free.I truly appreciate your assistance and the care you took in understanding my needs.
Thank you, Lauren and Ollie. π
Armando and Georgiana
Armando Β· 24 September 2024
Agent replied Β· 24 October 2024
Hello Armando and Georgiana,
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that Lauren and Ollie were able to assist you so effectively.
Best wishes, Lucy, Customer Relations.
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5/5
GoogleVery happy so far with the services we have had from Shipways Shirley. The entire team are friendly, knowledgeable and responsive. In particular, Clark has been excellent from start to finish. He has been receptive to all our questions, communicated with us regularly, and was very supportive. At no point I felt uncertain / unsure about anything as Clark made the entire process really easy for us and crystal clear. Highly recommend going with Shipways.
Devin Β· 25 October 2022
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5/5
GoogleI have recently sold and purchased properties through Shipways Shirley and can not fault them. Right from the start they were knowledgeable and informative.
The whole process went smoothly, Sam consistently kept us up to date with progress from both sides and could not have done more to make the whole process easy for us.
Highly recommend the whole team at the Shirley branch.
Sarah Β· 26 July 2024
Agent replied Β· 24 October 2024
Thank you for your terrific 5* review and recommendation Sarah. Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotWarning fo not use Shipways
The service I received from shopways was diabolical from getting tenants to evict of tenants. They didnβt make regular visits to the tenants and they didnβt act when tenants repeatedly broke the contract when we finally evicted the tenants the house was a mess, toilet blocked, razor blades in drains walls damaged needing re plaster. brand new carpets ruined extraction fan blocked thick with grease broken kitchen units. Constant flooding of the bathroom and lack of heβs caused mould to travel down walls and paper to peel. Stools used inside the bath caused damage to the bath well beyond general wear and tear. There TDS to regain the cost of repair wasnβt granted to us so all in all we lost all our savings on constant repairs due to negligence on the tenant part and weβve now had to sell the house shitways are definitely not the people you want to use to rent your house.
Rachel Β· 11 March 2025
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5/5
GoogleShipways Shirley have been of the best people who I name Ricky Parmar you are outstanding and the best mortgage broker we have had. We never thought we get this far. But you have support us and been patience and anything we asked you answered straight away. Rosie you are one in a million you deserve recognition for your good work. It's well deserved and I am so overwhelmed with all your support. I am asking the the boss above to award Ricky and Rosie and team award for there fantastic services. Thank you so much Mrs O'brienPositiveResponsiveness, Professionalism
Roisin Β· 25 October 2021
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5/5
GoogleI thought my buying my first home would be a daunting experience; complicated jargon and a long winded process. However, Ricky at Shipways made the whole process much easier,Β explained everything in simple terms and wasΒ available to answer any queries promptly. Ricky was supportive, helpful and friendly throughout the process, even whilst working in a pandemic, communication was always clear and coherent, so I always knew the next step. He is truly an asset to Shipways! I would definitely use Shipways again in the future and recommend Ricky to others who are in need of mortgage advice. βββββ
Sabha Β· 25 October 2021
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5/5
GoogleDuring the last few months the housing market has gone into overdrive. We've found it very difficult to be able to find the property we were looking for and then get the correct advice to proceed. Shipways are a well known brand so we had no qualms but it's always good to be reassured and to feel that we were being looked after.
Enter Rosie. Rosie was the first person we spoke to when we wanted to arrange a viewing on a property we liked. She was absolutely amazing. She answered all questions and queries we had without any issues - even the stupid ones! She was very professional and always supportive.
The property we wanted was in huge demand so it went to the 'full and final offer' stage. Rosie was very professional and so couldn't show biase towards us or give us any additional information (although we tried really hard!) but she was very empathetic and told us to take our time and not rush (when most estate agents just pressure for a figure almost immediatey!) and to do what WE felt was right for US, which is the advice we followed.
Thankfully, our offer for the property was accepted and we are in the process of trying to complete the sale. We would like to thank the whole Shipways Shirley team but, if we're honest, we wouldn't have pushed so hard for the property had it not been for Rosie's efforts - she's a massive asset to the branch and the company!PositiveResponsiveness, Quality, Professionalism
Faisal Β· 25 October 2021
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5/5
GoogleAndrea Finn is so professional and always delivers a great service. She has helped me so much so far, making my search a lot easier!
Simran Β· 9 January 2024
Agent replied Β· 8 January 2025
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleGreat customer service and experience received from both Lauren and Olly from Shipways in Shirley. The attention to detail and the easy explanation provided made the whole situation feel stress free and painless. Olly and Lauren are both a credit to the Shipways organisation in providing a good excellent customer service and for that I am truly appreciate and grateful for their valuable contribution, hence the 5 star rating.
Kanti Β· 28 March 2024
Agent replied Β· 24 October 2024
Thanks Kanti Patel for the excellent 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe are so happy and grateful to both Lauren and Oliver for helping us find our dream place to rent out! They were both very kind and helpful during the entire process making a stressful process like finding a house relatively easy! We would recommend both Lauren and Oliver as they were incredibly efficient and patient to answer all our questions as first time tenants in the United Kingdom.
Furkan Β· 28 March 2024
Agent replied Β· 24 October 2024
Furkan bayrakcan many thanks for taking the time to leave us your wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAndrea in Shipway Shirley absolutely has been a star, she is very professional, friendly and informative in the whole sale process. We want to say million thanks to whole team of Shipway that brought us a very good buying experience, especially also Sam Pillinger and Clark Baker who have given us very professional mortgage advices, fast responses, very patient and friendly, negotiating with the seller to secure the deal. Highly recommend Shipway!
Nana Β· 25 October 2022
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5/5
GoogleWe are so grateful to Lauren and Oliver for helping us find a place to rent. They were both very kind and helpful during the entire process making the stressful process relatively easy! Always happy to answer our millions of questions and reassuring us every step of the way.
We would highly recommend both Lauren and Oliver as they were incredibly efficient, patient, professional and kind :)
Mahdiyyah Β· 27 April 2024
Agent replied Β· 24 October 2024
Thank you for taking the time to leave us your 5* review and recommendation Mahdiyyah! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI had a wonderful experience at Shipway Estate Agents. Hamza Mahmood was very attentive to my needs. And helped me get a mortgage that suited me.
Zain Β· 29 November 2023
Agent replied Β· 24 October 2024
Itβs really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
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5/5
GoogleGreat service from the Shirley branch letting team. Have been dealing when them for several years. I would highly recommend them to locate the right tenants. Excellent service all round.
Atiq Β· 9 September 2025
Agent replied Β· 23 September 2025
Thank you for your kind words! We are thrilled to hear that you have had a positive experience with our Shirley branch letting team. We truly value your loyalty and appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleLauren was absolutely amazing, she couldnβt do enough to help us every step of the way. Couldnβt recommend enough. Thank you so much
Hollie Β· 23 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.