Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCallum Burnham at shipways is polite and helpful, everytime we needed something he was prompt and professional. As anyone knows moving can be very stressful time but he made the viewings very warming and a pleasure.
Katie · 16 April 2026
Agent replied · 17 April 2026
Thank you for the kind words! At Shipways, we strive to make the moving process as stress-free as possible. We are thrilled to hear Callum provided you with prompt and professional service and made the viewings a pleasure. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSam Pillinger has been very helpful updating me with the sale weekly
Sophia · 16 September 2025
Agent replied · 23 September 2025
Thank you for your kind words, ! It's been a pleasure assisting you and keeping you informed about the sale progress. We're always here to help, so don't hesitate to reach out anytime! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’m currently in the process of finding a new property I would like to thank Hannah for all her help and advice making the process seem very easy and simple, answered all my questions and concerns. Big Thank You Hannah.
Bilal · 24 September 2024
Agent replied · 24 October 2024
Thanks for the excellent 5* review Bilal! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Steven Nagra, an evaluator at Shipways Estate Agents, and I couldn’t be more impressed with the service he provided. From start to finish, Steven demonstrated exceptional knowledge of the market …
Sakander · 17 March 2026
Agent replied · 17 April 2026
Thank you for your kind words! It was truly a pleasure to work with you and provide exceptional service and knowledge of the market. Here at Shipways Estate Agents, we strive to make the property evaluation process stress-free and straightforward. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently rented a flat through this letting agency, and I couldn't be happier with the service provided by the agents. They were exceptionally professional, helpful, and made the entire process smooth and stress-free. From start to finish, their communication was excellent. Thank you Lauren and Ollie for making my renting experience so positive!
Marco · 29 December 2023
Agent replied · 24 October 2024
Thank you for your thoughtful 5* review Marco! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Sam for his excellent support on the recent property purchase. I was deeply impressed by the services provided by Shipways Shirley. I have no doubt to recommend Shipways to all my friends.
CHRIS · 24 November 2024
Agent replied · 8 December 2024
Thank you for your great 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had the pleasure of being looked after by Dan from the Shirley branch. Responsive, professional, knowledgeable and warm...we had excellent service. It took us a while to get to the end of our decision-making, and I appreciate the occasional check-ins from him along the way. I highly recommend it!
Cheryl · 23 November 2025
Agent replied · 23 December 2025
Thank you for the wonderful review! We are so glad to hear that Dan provided you with excellent service and made your decision-making process easier. We strive to provide knowledgeable and warm care to all our customers. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFull credit to Sam (Branch Manager) and the team who have provided an exemplary service from start to finish. I have been kept well informed throughout my whole sale process and Sam has been to-hand to address any queries raised and has provided honest and open advice when needed.
Adam · 27 February 2024
Agent replied · 24 October 2024
Adam C thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleExcellent, friendly, quick and professional. Amber Archer has been great to work with and is very knowledgeable regarding the needs that come with selling a property. She has helped us so much and taken a lot of the stress out of selling and finding a new property. I highly recommend the Shirley Shipways Team.
Terry · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to say how professional and outstanding Sam Pillinger as been since handing over my late mother’s house for Shipways to sell. He as kept me informed from the start and especially in the last few days when I’ve at to drop into the sales office. I’ve walked in and immediately he as acknowledged me and walked straight over to me. As I explained to him that I’m not to sure about these legal letters from the solicitors and quite worried about them. He took charge and sorted the letters, forms and even sent them off by e mail direct to the solicitors.
Job Done!
Excellent Service
Regards
Frank Sheridan
Frank · 1 December 2024
Agent replied · 8 December 2024
Thank you for taking the time to leave us this amazing 5* review Frank. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotShipways Shirley - fully recommend Amber
I contacted Shipways for a free valuation of my mother's home in August 2023. Amber came to look at the property, and when I explained that the future of the estate was uncertain as Mum was poorly in a care home she was extremely pleasant and helpful. She explained the alternative options for sale and showed professionalism and knowledge when she discussed the value. Since then she has been in touch for an update just 3 times, not applying any pressure. We did not need to sell the house on the open market but if we had I'd have been happy to continue the process with Amber's representation and support.
VB · 22 February 2024
★★★★★ 5/5
GoogleI had a seamless experience with Shipways, Shirley. The process from viewing a flat to getting the keys was very quick and streamlined. Lauren and Oliver were very helpful and professional during the rental process.
Rohin · 24 September 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review Rohin. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLauren was extremely helpful and very informative. Warm greeting when we got to the property and was very chatty with myself and my daughter. She made us feel very welcome and answered all our questions.
David · 24 September 2024
Agent replied · 24 October 2024
Thanks David for taking the time to leave us your amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOliver the lettings Manager was absolutely Amazing,
He is Very professional and made everything happen smoothly.
He is an absolute gem,
I would recommend him to my friends and family and also recommend Shipways
Leon · 24 September 2024
Agent replied · 24 October 2024
Thank you Leon for your wonderful review! We're delighted to hear that Lauren provided you with such a positive experience. It was a pleasure to assist you and your partner. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe've had such a positive experience with shipways and especially Sam. He has worked tirelessly to help bring about the sale of our house and we would definitely use shipways again if we moved house. Great job Sam and shipways 👍 …
Peter · 27 April 2024
Agent replied · 24 October 2024
Peter Murphy thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLauren was a lovely person who gave us great attention to what our needs were when viewing a house. Really appreciated her coming out to show us the house on her birthday!
Mr · 24 September 2024
Agent replied · 24 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSam was absolutely amazing. Me and my partner both have ADHD so buying a house and completing paper work is especially difficult for us. Sam let us come to shipways and went through everything with us, each form and explained and helped us through it! Thank you so much!
Beth · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally helpful and friendly staff Oli and Lauren was amazing helped us with all our questions.
We moved in pretty fast almost settled now.
I was going to make a review earlier but I've been busy the past week.
Thank you for taking care of us.
Steven · 29 December 2023
Agent replied · 24 October 2024
Thanks for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNo complaints with the service from the staff at Shipways, Shirley. Efficient & straightforward,honest advice. Hamza is currently dealing with our mortgage application. I have received courtesy calls from Mohsen on a few occasions to check in on our progress, which we appreciate. Top guys.
Cheers.
Kyle
Kyle · 29 November 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOutstanding service from Laura! She showed me a fantastic rental property and was incredibly professional, knowledgeable, and friendly. Her attention to detail made the whole experience really stand out!"
Ropa · 27 March 2026
Agent replied · 17 April 2026
Wow, thank you for your amazing review! We are so happy to hear that Laura provided outstanding service and made your rental property experience stand out. We pride ourselves on our professional, knowledgeable, and friendly team, and we're glad Laura exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe recently purchased a property with Shipways and we can’t thank Sam enough.
As first time buyers with limited experience with the whole process, it seemed daunting.
We had been in search for our property for nearly 2 years and during this time we had distasteful experiences with other estate agents where we nearly give up and started renting. However, with Shipways our experience from the first viewing to getting our keys has been nothing but smooth sailing - thanks to Sam.
He is very prompt with his responses and anything we were unsure of; Sam would always make sure to get an answer for us. He was also very good with chasing up the solicitors.
I cannot fault our experience with Shipways & Sam, they did an amazing job and we couldn’t have asked anymore of them.
Brendan · 25 October 2023
★★★★★ 5/5
GoogleWe are just going through the process of moving house and selling my current property through Shipways Shirley. Sam and the team did an excellent job marketing the property and securing a large amount of viewings leading to agreed sale of the property in just over a week. The information pack we got clearly indicates costs upfront including solicitors fees and there is always someone available to take a call too, which is not always the case with others. I would use again in future and recommend to anyone looking to sell.
Kirsty · 25 October 2023
★★★★★ 5/5
GoogleHad the pleasure of dealing with Steven Nagra who was absolutely amazing! Very professional and answered all my question. Would definitely recommend shipways if your planning to sell a property
Nabil · 17 March 2026
Agent replied · 17 April 2026
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleLauren at Shipways went above and beyond to ensure my move went smoothly. I work during the day so the vast majority of paperwork and the key handover had to happen outside of my working hours and Lauren was more than accommodating.
AL · 27 February 2024
Agent replied · 24 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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