Shipways Shirley reviews

★★★★★ 1/5

Google

So in at the start of December we applied for a rental property we liked it a put a holding deposit down on the property everything was going well until we had a slight change of circumstances but was told it wasn’t a issue and that we still qualify at this point Lauren was amazing so was Ollie both nice and polite and kept us up to date, once we got into January the communication stopped and so did the process after trying to chase it up a few times and getting nowhere we decided that maybe the guys need more time so after a few weeks without any contact from shipways we gathered that we hadn’t got the property, we hadn’t been told otherwise and had zero communication from the agents to ourselves regarding the property so on the 12 of feb I asked Lauren if we could get the holding deposit back and was told Ollie would be in contact us, as of today we are still waiting for Ollie to contact us about the holding deposit Based from my personal experience I wouldn’t recommend using these agents for a property due to lack of communication, both Ollie and Lauren were very polite and professional in the beginning just not sure what happened as time went on :/

Connor · 28 March 2024

★★★★★ 5/5

Google

We engaged 3 Estate Agents to visit my mother home and give us a free valuation. Of the 3 Estate Agents Amber was by far the most professional and knowledgeable and instilled confidence that we would get the best price. Amber delivered on everything and we did get the best price and a quick sale. I was kept informed throughout the whole process and as I live abroad Amber ensured minimum effort on my side. The whole team was always responsive and communicative. Thank you. I would have no hesitation in recommending Amber and the Shipways team to sell your home, they have two approaches and you chose which one suits your needs.

Valerie · 28 March 2024

★★★★★ 5/5

Google

Fantastic Service from Oliver at Shipways Shirley! We recently had an absolutely wonderful experience with Shipways Shirley while searching for my daughters first home with her five month old baby boy. The process could have been overwhelming, but Oliver, our dedicated agent, made it an incredibly smooth journey. Oliver's professionalism was outstanding, and he demonstrated a remarkable balance by combining efficiency with a warm and welcoming personality. From the initial stages to the final steps of securing a property, Oliver looked after us with unwavering dedication. What truly set Oliver apart was his ability to make us feel at ease throughout the entire process. His friendly personality and genuine interest in ensuring our satisfaction made the experience not only stress-free but also enjoyable. Thanks to Oliver's efforts, my daughter has successfully secured a property, marking the beginning of a new and exciting adventure for her and her baby boy. Oliver, you have been nothing short of awesome! We appreciate your hard work, attention to detail, and the exceptional service you provided. Shipways Shirley is fortunate to have you on their team. Highly recommend!

Joanna · 28 March 2024

★★★★★ 5/5

Google

Visited Shipways looking to buy our first house. Hannah was really helpful in recommending different houses, help with our budget with a mortgage adivisor and booked viewings. Callum showed us around and knew a lot about the house.

Hamza · 19 October 2025

★★★★★ 5/5

Google

I recently had an outstanding experience with Lauren and Oli. Their dedication and professionalism made my rental process seamless and enjoyable. Oli's attention to detail and knowledge of the local market ensured every property presented met my needs. Lauren's communication skills were excellent, keeping me informed at every stage with a friendly and approachable demeanour. Together, they formed a dynamic team, making my rental journey a positive one. I highly recommend Lauren and Oli for their exceptional service. Thank you both for helping me find the perfect home!

Syed · 27 February 2024

★★★★★ 5/5

Google

I requested a free valuation and explained this was for my mother who was poorly in a care home. Amber was efficient and professional, explaining how she'd calculated the value. She was very knowledgeable, explaining what options for sale were available to us. She understood my position and only contacted me every couple of months for an update, not becoming a nuisance. She has been helpful and pleasant throughout, and I would definitely have used this agent of we'd needed to sell on.the open market. Fully recommend.

Valerie · 27 February 2024

★★★★★ 5/5

Google

I have just bought my first home through Shipways and could not fault anything. From start to finish the team were fab and made the process so smooth! A special shoutout to Sam who was incredibly helpful and always there to answer my questions or help resolve any issues. Communication was great and I was always kept well informed and up to date. Also a huge thank you for the welcome pack/gifts, it's definitely a special feeling picking up the keys to your first house!

Aamaal · 16 June 2025

★★★★★ 5/5

Google

Having recently rented a property through shipways the experience though these guys has been nothing short of excellent! This was the first time myself and my partner had rented through an estate agent, this has been nothing short of brilliant! Always going above and beyond to help even if it wasn’t something the could directly help with they didn’t shy away from giving us the best advice in how to solve the problem. Big shoutout to Ollie and Lauren who have given us the best customer experience I could have possibly hoped for!

Damon · 29 December 2023

★★★★★ 5/5

Google

Lettings manager Olly is a legend. He made me feel at ease, reassured me and asnwered all my questions. Very good knowledge on the current market. I say he's wasted in his current position and could be better utilised higher up managing things on a larger scale. His confidence was matched with professionalism and thats the only reason I gave my property to the agency.

Hamza · 24 September 2024

★★★★★ 5/5

Google

I have been speaking to quite a few estate agents recently as buying a property and I have been very impressed with Hannah on the few occasions that I have spoken with her on the phone. Hannah is friendly and professional and has a ‘can do’ attitude which is really refreshing. My experiences in speaking to Shipways via Hannah have been very positive so far.

Maggie · 24 September 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Hamza Mahmood from here to buy my first home, and I couldn't be more pleased with the exceptional service and results they provided. I knew immediately I was in capable hands and the entire experience was smooth, professional, and successful. I would highly recommend Hamza Mahmood as he demonstrated an in-depth understanding of the real estate market in our area. He was able to answer all my questions, provide insightful advice, and kept me well-informed throughout the entire process. I was not left in the dark at all and I would always get a timely response whether it be a quick or a detailed response. Hamza Mahmood also took the time to understand my specific needs and preferences. They tailored their approach to meet my goals, and I truly felt like a valued client rather than just another transaction. Their professionalism, market knowledge, and commitment to client satisfaction are commendable. If you're looking for an estate agent who will go above and beyond to make your real estate experience as smooth and successful as possible, I wholeheartedly recommend Hamza Mahmood. They are a true asset to Shipways and I would not be surprised if he replaces his boss within the next year. I would not hesitate to work with them again in the future. Thank you for your outstanding service!

Saif · 9 December 2023

★★★★★ 5/5

Google

I could not recommend Amber enough at Shipways Shirley. She has gone above and beyond for me and my experience in getting my foot on the property ladder. She explained the whole process of a house sale and the best method to sell. Her professionalism and friendliness put me at ease. She was very welcoming and I have 100% confidence in her advice on the market to achieve the best results for myself. 5 stars all round and will be recommending to family and friends.

Dylan · 29 November 2023

★★★★★ 5/5

Google

I’d like to say a huge thank you to Shipways Shirley for all their support in helping me sell my house. A special thanks to Sam, who was instrumental in getting the sale over the line after a buyer dropped out. Sam was incredibly proactive, immediately reaching out to another interested buyer and ensuring there were no delays in the process. A massive thank you for all the hard work and dedication from Sam and his team. I’ll definitely be recommending Shipways and wouldn’t hesitate to use them again in the future.

Chloe · 3 May 2025

★★★★★ 1/5

Google

Worst experience in my life! Special mention to Jason and tom for making our lives miserable. Unreliable, unempethetical and rude staffs. One day before our supposed move in date we called them to enquire about the situation as we haven't got a signed tenancy contract. Even though they have promised to get it done , at the final moment they claimed that the landlord backed out from the deal and they cant do anything about it. Mind you that they approached the landlord personally only one day before the move in date to ask about the delay. They kept on repeating sentences like “we understand and no one is more sorry than we are” rather than giving us some solution. We are international students who waited one month for the said property, providing them all the details they asked for. At the end we were cut off at mid sentence and the agent cut the call. It is sad to know that there are people like this who will take you for granted and will leave you hanging dry at the worst moment possible.

Muhammed · 25 October 2023

★★★★★ 5/5

Google

My Hamza was very helpful, he kept me updated with everything to do with my mortgage, would highly recommend Hamza to friends and family’s for a new mortgage, even tho when things got stressful he made me feel at ease and sorted things out. In the further if I was to get a next mortgage I will go directly to him. Thank you for your help Hamza I really appreciate for all your help and support.

Nadeem · 29 December 2023

★★★★★ 5/5

Google

This is the second time we've used Shipways for our remortgage, and on both occasions mortgage advisor Ricky has provided a 5* service. Ricky got everything sorted quickly and kept us informed. Thank you Shipways and thank you Ricky.

Ravinder · 17 April 2026

★★★★★ 5/5

Google

Excellent and friendly service by Sam and the team.

Shaf · 17 March 2026

★★★★★ 5/5

Google

Lauren is an exceptional agent under shipways letting agency. She is knowledgeable, professional, and truly dedicated to finding the perfect home for her clients. Her attention to detail and excellent communication made the entire process smooth and stress-free. I highly recommend Lauren for anyone looking to buy or let a property!" thankyou so much Lauren

كيتي · 24 September 2024

★★★★★ 5/5

Google

I can't express enough how wonderful my experience with Hamza from Shipways has been while purchasing my first property and finally getting onto the housing ladder! From the very beginning, Hamza displayed exceptional professionalism and expertise. Thanks to Hamza's hard work and dedication, I'm now a proud homeowner, and I couldn't be happier with my new property. I highly recommend Hamza and Shipways to anyone looking to buy a home.

Raheem · 29 November 2023

★★★★★ 5/5

Google

Steven Nagra came out to value my home. He was extremely thorough and professional yet he made me feel at ease and able to ask any questions if I was unsure of what he meant. Selling and buying a home is definitely the most stressful experience I have ever encountered but Shipways, Shirley have enabled me to feel more ‘in control’ and less stressed. Thank you

Jo · 23 November 2025

★★★★★ 5/5

Google

After checking all the agencies in that area, shipways were the best in every aspect! Lauren and Ollie were the reasons i have a house now! Appreciate them both loads and cant thank them enough in helping the process to be as smooth as it could be! Most helpful Agency in region! Lauren and Ollie thank you

Be · 26 July 2024

★★★★★ 5/5

Google

Shipways letting in Shirley has made our experience of moving home extremely easy. The way they hand held the move and constantly kept in touch was amazing. A massive thank you to Lauren and Oli especially for always being available and happy to help! Would definitely recommend.

Ethan · 17 December 2024

★★★★★ 5/5

Google

I recently rented a property through Shipways, and the experience was fantastic. Lauren was professional, responsive, and truly understood my needs. They made the process smooth and stress-free, providing excellent guidance and support. I highly recommend Lauren for anyone looking to rent. Their dedication and expertise are outstanding. Thank you for making my rental experience so positive!

Razwan · 26 June 2024

★★★★★ 5/5

Google

Callum showed me around a property in Solihull yesterday. He was very professional, friendly and informative. I have had quite a few viewings in the past 2 months, and Callum stood out the most from the rest. He is well prepared (has an FAQ sheet ready!) and is very personable

Mohamed · 20 March 2026