Shipways Shirley reviews in Solihull

★★★★★ 5/5

Google

We purchased a property through Shipways Shirley. Our main contact was Rosie Hargreaves. Whenever we called the branch, it was always her, who would answer the phone. We felt like she ran the show. We always used to joke about that, asking is if she was the only one in the branch, but she was just the quickest answering. She always called, and kept us updated, always requested updates from us, and more importantly she chased all parties including solicitors who are notorious for being, how can I put it, in taking their time. Without her the deal would have taken a further 4 weeks easily to complete without a doubt and may not have even happened! She has a very tough job, but all credit to her, she is very good and extremely professional. A Branch Manager for the future. Truly an asset to the Shirley Branch.PositiveResponsiveness, Professionalism

Sahail · 25 October 2021

★★★★★ 5/5

Google

Shipways shirley is really helpful. Their colleagues are really friendly. You can always call their office if you have any question and they response quickly.

Lin · 9 January 2024

★★★★★ 5/5

Google

I've been in contact with this branch on three occasions. Each time I've been helped by a team member named Chloe who has been polite, responsive and extremely helpful. She's gone beyond my expectations to try and facilitate mine and my fiancees house hunt. Excellent servicePositiveResponsiveness, Professionalism

Andrew · 25 October 2021

★★★★★ 1/5

Trustpilot

Not helpful at all

My elderly parents were selling their home with shipways . It sold quickly . Then you hear nothing from shipways , no updates . My sister acted on behalf of my mom and dad , they never even spoke to my dad even though he was paying them.

Jayne · 12 June 2024

★★★★★ 5/5

Google

Sam is a nice person and the team are friendly and efficient. Will provide further comments after house buying process completion.

Jennifer · 9 January 2023

★★★★★ 5/5

Google

Despite some of the negative comments I have seen below I can confirm that we have just purchased our first property through Shipways (Shirley) and the experience was absolutely perfect. communication from Cameron and Rob was great throughout.

Rob · 10 December 2019

★★★★★ 5/5

Google

Despite some of the negative comments I have seen below I can confirm that we have just purchased our first property through Shipways (Shirley) and the experience was absolutely perfect. communication from Cameron and Rob was great throughout.

Robert · 26 October 2019

★★★★★ 1/5

Trustpilot

Awful service rude agent

Awful service, rude and there might be a racial discrimination practice going on there!!! Stay awayI wanted to view a property for rent, and i was a bit late. I tried to let them know and they did not pick up they never pick up the phone. The guy who was at the viewing called to ask where we are. I said stuck in traffic due to peak hour, coming quickly. He kept on poking in a negative way saying that “don’t you know your meeting is at this time, there is no peak hour now.” It was quite intimidating, he kept on saying not in a polite way “ i was there i reached here by 10 mins how come you are taking so long”. His tone was very intimidating and very rude and he spoke to me as if i was lying. I think that is very unprofessional. You can leave the property but there is no need to be rude. Why will i lie!!! No etiquette at all. Once i reached there he and the landlord didn’t seem interested much and mentioned that the property will be rented at a higher price now than was previously posted online. Either they just deceive people or illegally increase the rent or they just bluffed us with the higher rent so that we don’t come back. I have never seen a property agent increase the rent without posting and when we go for a viewing.Don’t know about the company but the agent should learn some manners.

Bangladeshi · 2 June 2021

★★★★★ 3/5

Trustpilot

Sale of house

Gemma was most helpful otherwise not terribly impressed. The process took quite a long time. Buyers solicitors changed halfway through the transaction.

Chris · 27 October 2022

★★★★★ 5/5

Google

Ollie and Lauren have been fantastic highly recommend.

Nick · 3 October 2024

★★★★★ 5/5

Google

Had the best experience today with Andrea, most helpful lady and really accommodating! Couldn’t have been more satisfied with the experience Andrea gave me!xx

Morgan · 29 November 2023

★★★★★ 5/5

Google

Very well presentation for the viewing and friendly.

Ali · 24 September 2024

★★★★★ 1/5

Trustpilot

Don’t waste your time

Don’t waste your time. The communication is non existent. Tried to sell my property with them and had no luck, which was fine, decided to take the property off the market for a while and then back on the market with another agent. They then proceeded to reduce the property and re advertise without permission and consent. Even though I had already taken it off the market with them for a few months. Do not recommend.

Soph · 10 November 2021

★★★★★ 5/5

Google

Very pleased so far with the service from Shipways Shirley, the entire team are friendly and easily contactable. In particular, Andrea who has been very helpful and dealt with all my queries very quickly. Thank you to the rest of the team, Sam and Chrystalla also for being very responsive and answering all my calls.

Safyan · 25 October 2023

★★★★★ 1/5

Trustpilot

Shocking service from Hagley Branch

Shocking service from Hagley Branch , tried to book a viewing on an empty property for which they held a key and had to chase to view with no reply . Offered on an apartment in Hagley village , Haybridge Mews , offer only 5 K below asking price , no feedback on offer , unsure if vendor even received it and property still in market four months later after my offer , no offer acknowledged in writing. Appalling service , pity their vendors who have no idea it’s impossible to buy a property from them as a purchaser. Since bought and completed on other property in the area while still waiting for Shipways to confirm a viewing ! Now cold calling for custom as lockdown hits , how the tables turn !About to report to the ombudsman.

Lisa · 2 November 2020

★★★★★ 5/5

Google

I simply cannot recommend Shipways Shirley Highly Enough, for how they have handled the sale of my house, from arranging the valuation right through to negotiating offers, Abigail and Demi deserve a specific shout out - they have been more than helpful the whole way through from initial technical teething problems with identity checks (to which Abi revisited my house to help me figure out) to me stressing about people wanting to buy my house, they have been really reassuring, Extremely accommodating, worked safely And to guidelines during Covid, and generally have just really helped me through my first experience of selling a home, I have received an offer well over asking price, but the service doesn’t stop there I was really struggling to sort a viewing out with another estate agent on a property I’m interested in, Demi chased them up for me and secured me a viewing. Top class team with second to none service.PositiveResponsiveness, Quality, Professionalism, Value

Sam · 25 October 2020

★★★★★ 5/5

Google

Me and my partner have just rented a property from shipways Shirley branch. The staff are very friendly and professional. Ciara and Becky crow made the whole process very easy and stress free by keeping us informed of developments and what we need to do next in the procedure. They were very helpful and answered any questions we had fully. We would highly recommend this estate agents.PositiveProfessionalism

William · 25 October 2022

★★★★★ 1/5

Trustpilot

Awful company at Shirley branch

Awful company at Shirley branch. They overpriced my home....Rosie came out and did a viewing of my property while i was at work. When i get back home i had found out that the back door was left unlocked!! Also my passport and drivers licence was stolen as i cannot find it since Shipways had been to my property. I have reported this to the police. I found staff rude on the phone who offer a pathetic service. Wish i had never gone with Shipways as they have caused me nothing but problems and i still have not sold my property. I came out of the contract with Shipways within less that 2 week!! Avoid them is the best advice, much better and cheaper Estate agents there are.

Paddy · 1 July 2020

★★★★★ 1/5

Trustpilot

Awful! Avoid this company

Big mistake to fall for the excellent sales pitch! Started well with sale boards up in no time once the contract was signed but then the nightmare began! Took 3 weeks to get our property to market. The agent had our key but the photographer forgot to collect it and had to go back to the office to get it. The photos were rushed and very poor quality. The narrative on our sales particulars was so bland and didn’t make the most of the beautiful rural location of our property is in and the floor plans were a poor illustration and incorrect. The planned open day didn’t happen but they didn’t explain how it would work or that it wasn’t happening until we phoned to ask where the agent was when they didn’t show up. They held our key to enable any time viewing but office staff didn’t know they had the key and thought we were only accepting weekend viewings. They turned up 4 hours late for an appointment to retake photos and never returned our calls. We terminated our contract with them with the required 4 weeks notice and the for sale board was removed within 48 hours. When I phoned to ask whether they were still marketing our property they said the boards had been removed for decontamination reasons! They never returned our message asking about arrangements to return our key and we had to go into the office to demand it back. We made customer services aware of how unhappy we were and they didn’t return our calls either. If you want to avoid a similar experience then avoid this company.

T · 27 June 2020

★★★★★ 5/5

Google

Oli and Lauren provided exceptional service, making the entire process smooth and easy.

Abdul · 27 April 2024

★★★★★ 1/5

Trustpilot

Awful,don't sell your house with them!

Awful,don't sell your house with them!I had my house on the market with them for some months I had reduced it once And I got a phone call off them asking if I would like to reduce my house to be in the Boxing Day sale I said no and explicitly told them that I would Not!! reduce the price of my house again because I wouldn't be able to afford another house. So 2 weeks later you would imagine my surprise when on Christmas day I found my house had been reduced. When shipways where back open after Christmas I phoned up and asked them why my house was even in the sale when he had explicitly said no but they couldn't give me an answer so I complained and they said that she would pass my complaint on to the manager but they didn't get in contact with me for a whole month when I got a phone call of the manager and I said that I didn't want their services any more but up to this day 3 weeks later my house is still on the market

Penny · 3 March 2020

★★★★★ 1/5

Trustpilot

Awful company both from a rental and…

Awful company both from a rental and buyer. We had constant issues throughout our tenancy and were just told that they act on behalf of landlord not us! When it came to buying it was made very clear that if we wanted priority with the vendor we had to mortgage with them, which is completely illegal! Don't know how they aren't investigated by the ombudsman for there dodgy practices and shocking customer service!

Julieanne · 20 October 2021

★★★★★ 5/5

Trustpilot

Shipways Dudley

When trying to sell my late parents house I was not having much luck until Winnie came out to do the market appraisal and told me the true value

Gaynor · 3 January 2025

★★★★★ 1/5

Trustpilot

In my opinion this company is one of…

In my opinion this company is one of the worst I have had the displeasure to deal with and will certainly stear clear in the future we offered on a property and we where told the offer was accepted subject to being approved or qualified. So we booked time of work took all the relevant information mortgage had been approved funds for more than the 10% deposit as required, we had no chain and was good to go. So at this point we where told to arrange a solicitor which we did straight away and also gave notice on our rented accommodation and paid our mortgage advice. We was both very excited then after all this had been agreed and being told that once the offer had been accepted we where assured that there would be no bidding war as its just not fair (bull💩). So we are sitting there making plans for removal and decorating when I received an email stating that our offer as been rejected because someone had offered more, not even the courtesy of a phone call no response through social media. They cost me and my family money shattered our dreams and upset my children. All this is unprofessional unethical and unacceptable so that is why I am leaving this review for you own sakes stear clear trust me.

Alan · 22 December 2019