Shipways Shirley reviews in Solihull

★★★★★ 2/5

Trustpilot

Bad after sales service

I was initially impressed, had 30 viewings in one day via an open house day, did sell property but not from any of the viewings they conducted, it was from someone who had bought other properties in my road and contacted Shipways themselves. After it had been sold hardly any contact at all, had no update calls, in fact no contact at all unless it was in response to information I had chased them for. Left 2 messages on one occasion for the manager to call me, no response at all. All the staff were very courteous and helpful when I pushed it, but would have liked much more pro active after sales service from them. They actually had to do very little to earn the £2100 commission I had to pay them.

Perri1904 · 15 November 2019

★★★★★ 1/5

Trustpilot

Awful

Awful. Requested a probate valuation. "Great!" said the voice at the other end of the phone, brightly. Should have given up there and then (it's more usual to offer condolences...). Liam turned up on time and was personable, didn't look at the outside of the property as it was raining.I then received a marketing report, no signed probate valuation, and was then told they don't do them (the other two firms we called had no problem doing what was required).The icing on the cake is the call I just had from customer services asking how my property search is going....she asked how she was supposed to know when I explained the situation (she couldn't grasp that at no point have I indicated we will be selling or searching for a property so she should not have my details). Clearly poor communication and training of both branch (manager and phone) and call centre staff, and appalling customer service with no humanity. We certainly won't be using Shipways when it is time to sell.

Rachel · 2 October 2019

★★★★★ 1/5

Trustpilot

The absolute WORST letting agency I’ve ever dealt with

I have lived in quite a few apartments in a number of cities, and Shipways were undoubtedly the most incompetent and money-grabbing letting agents I’ve ever come across.We had 3p in arrears (due to an error in the rounding up of rent), which we offered to pay over the phone but only with a £10 card charge. We then were sent letters threatening eviction and taking us to court OVER THREE PENCE!We also had a broken front door, which we reported twice to Shipways as it was a safety issue - not only could we be easily broken into but at any point we could have got stuck out or in. For the next 8 months we repeatedly received texts and emails asking if the door had been fixed and every single time we said no, only have nothing done. I still received those messages a few months after moving out.They also failed to even show up to viewings, meaning that my flatmates and I had to show prospective tenants around.They also took a large amount out of our deposit and claimed the house was abandoned, when in reality we had cleaned the place before leaving and had just gone home for the summer, so a bit of dust had collected.Yes, I know the apartments are cheap with these guys and that may seem alluring, but I can assure you after a year with this agency, it is never going to be worth it.

Tom · 16 August 2019

★★★★★ 2/5

Trustpilot

too pushy and sometimes show a lack of respect for clients

I’ve bought a few properties through Shipways (Rugby branch) and the positives from a seller’s perspective are that they have a good office location and are highly focussed on getting to a sale.The downside is that a brash pushy style shows little respect for those they deal with. I’ve been out onto sales and mailing lists when I explicitly told them not to, been bothered at work after they insisted to my partner that they urgently needed to talk to me (it was just marketing) and been clearly lied to regarding them pushing commission insurance (when I complained they girl apparently couldn’t remember the conversation)

Glenn · 10 August 2019

★★★★★ 5/5

Google

We met Andrea at 69, Wildmoor Road, .we received a friendly welcome and we were shown around the property and she was able to answer all our questions in a knowledgeable way. All our subsequent dealings after putting in an offer have been first class and the 5* rating is fully deserved.

Paul · 25 October 2023

★★★★★ 1/5

Trustpilot

Avoid Shipways at all costs they scam…

Avoid Shipways at all costs they scam you out of money. They say they can sell your house then make no effort whatsoever for doing so. They stick it on Zoopla etc then do nothing. They charge you for photographs them refuse to give you the money back when they don't sell. Connells and Sequence their management executive are equally as bad. When I made a complaint you would expect a courtesy phone call to help sort any issues of complaint but they are not interested. They have took my money and I have nothing whatsoever to show for it. AVOID AVOID AVOID Shipways go to an Estate Agents who want to sell your property as Shipways have no interest to sell at all. Their Management Company are not interested at all no wonder their reviews most of them are dreadful. Just AVOID.

Tracie · 7 June 2019

★★★★★ 1/5

Trustpilot

I booked an appointment with the…

I booked an appointment with the kidderminster office for a valuation on Sept 2nd . It was confirmed by a phone call in the 4th . On the day of the appointment no one arrived . I rang they had no record of the appointment. It was explained that some how it had been written down on paper but not recorded any where else . What a way to run a business.

Dizzy · 10 September 2021

★★★★★ 1/5

Trustpilot

Would score 0 if could

Would score 0 is could, avoid at all costs, slate other agents so you end up believing them when these are the worst of all kind. Lies all the way through sale, complete dishonesty, don't really care about you what so ever and the biggest one of all is Ben, avoid him at all costs, very slippery anyone but Shipways, trust me Oh, were still waiting for money they should have returned to us as the promise for the photos 4 months on .... absolute disgrace and embarrassment to the trade, like the old school dodgy car sales reps

Alistair · 16 May 2019

★★★★★ 1/5

Trustpilot

Due to our experience

Due to our experience, we have lost money with Shipways. We were promised a guarantee that our application was correct and in receiving the house. At the last moment the landlord disagreed and declined our application. They did not explain what to do to meet the requirements to pass application. All the time we had to call them to ask about progress and any documents if needed. I would recommend to avoid this agency because twice we applied through this agency and both houses were declined. First time was advertised through Shipways and next time they promised they were good and not like others.

Stanislav · 24 March 2019

★★★★★ 1/5

Google

Wouldn’t even give them the honour of a 1 star the staff are so rude they were having some work done on the store and one of the women accused the man doing the repairs of theft and then I went outside and got asked by another member of staff if I had parked a car outside (I don’t drive) but then the repair guy came outside stated it was his car and the estate agent started having ago at him as he had to park his car a little further down it’s a car parking space how embarrassing can you get in front of your customers. If you’ve got nothing nice to say don’t say anything at all. Point blank rude will not be using this company should of read the other reviews on here stating how impolite the company are and how TERRIBLE their customer service is.

Elleee · 26 October 2018

★★★★★ 5/5

Google

Well what can I say if it was not for Becky and cloie I would have no chance in moving so quick . I was interested in a property and I had only 3 days for the sale and completion of my house there managed to get me in with in four days. Thanks to both of you from the letting department Becky and cloie (hope I have spelled your name right cloie) Lol . Mr .S. wahid

FollowTheLight · 26 October 2019

★★★★★ 5/5

Google

Rosie did an absolutely cracking job of chasing through and progressing our sale around the many twists and turns it took! She was extremely responsive and thorough and really went above and beyond to facilitate the sales process!PositiveResponsiveness

Emma · 25 October 2021

★★★★★ 1/5

Trustpilot

Very dodgy folk

Very dodgy folk. Would not pass on an offer to the vendor, even though it was the asking price. Asked my sister to up her offer without passing on the initial offer. When my sister asked why they said " that's they way we do it now, were just trying to get the highest price for our client"Her and her husband are cash buyers but were told there was another buyer interested, who had not yet made an offer as they had no mortgage arranged. Shipways then said it would go to sealed bids, so my sister reluctantly upped her offer. She heard the next day that she had lost out on the bid made because the other buyer had offered more. Then she was told that the successful bid was from an employee at the branch! It seems quite obvious to me that the agents involved manipulated the situation to favour their colleague by telling them what my sister's offer was so that they could easily outbid her.As far as I can tell from reaing the code of practice, as set out by the property ombudsman service, there has been clear discrimination against my sister and her husband.The agent is, by law, required to submit all offers to the vendor and not to discriminate against a buyer for any reason.I'm not sure that the vendor was ever made aware of my sister's excellent position and capability to proceed.I have the sellers address and may well write to inform them of this malpractice. The agent dealing with the sale suddenly changed to someone who doesn't even work at the branch. I think they felt Somone with more 'clout' would be able to deal with my sister's suspicions and questions. In actual fact, he was just even ruder than the girl they had been dealing with previously, so nice one shi*ways. Miserable, dishonest and totally self serving.Buyer beware 🤬

Kate · 4 August 2018

★★★★★ 1/5

Trustpilot

A very poor experience and service

A very poor experience for the last 6 months. I engaged the Great Barr branch to find me a new tenant, which they eventually did. However, having signed up for a management service, I now find myself with a tenant who's payment schedule is erratic and a branch who's letting team are off sick, so I'm dealt with by the Dudley branch.I've asked for the tenant to be visited and for remedial work to have quotes produced, but two weeks on no progress or calls/emails from the people who are meant to be providing the service to me. Very poor communication and unclear strategy of dealing with tenants on behalf of landlord.

Chris · 3 July 2018

★★★★★ 1/5

Trustpilot

AVOID THIS ESTATE AGENT and avoid…

AVOID THIS ESTATE AGENT and avoid renting 54 Newey road, B28 0JQ.

Laudina · 28 June 2025

★★★★★ 5/5

Google

Sam Pillinger has really excelled in managing to sell my property, he has been very helpful and always kept me up to date with any issues regarding the sale of my property. I would highly recommend Shipways Estate Agents if you are thinking of buying or selling a property.

Lisa · 25 October 2023

★★★★★ 1/5

Trustpilot

Your automatically judged for being unemployed

It’s sad to see that when you try look for an affordable place with these and other agencies but ur unemployed at the moment your automatically judged and pushed to the side , you don’t even get a chance to prove yourself or even find a place to so you can get a job or better yourself. It’s like they would rather have you homeless than deal with anyone unemployed.

Monique · 1 July 2021

★★★★★ 5/5

Google

Very professional, efficient and helpful service from Shipways. Becky and Chloe have been excellent throughout the whole process. We will not hesitate to use you again in the future. Many Thanks. Aneeka and Rajan.PositiveResponsiveness, Quality, Professionalism

Rajan · 25 October 2021

★★★★★ 5/5

Google

LAUREN!!!👏🏾 so professional. Thank you …

Nothabo · 27 May 2024

★★★★★ 5/5

Google

Needed a rental place, they found me one and I was settled in 6 days after viewing. Brilliant service, many thanks Becky and Chloe!

Jon · 26 October 2019

★★★★★ 5/5

Google

My boyfriend and I used Shipways to purchase our first home. Abigail took over our sale in the final stages and I can't thank her enough for how helpful and efficient she has been. I can't fault how much nicer the process has been since dealing with Abigail, and I would recommend her in the future!

Alex · 25 October 2022

★★★★★ 5/5

Google

The help and support I've had from Sim and Ciara whilst looking for a new home has been amazing. They have answered all of my queries and made it very easy to choose a home for me and my son. I'd like to take this time to thank them personally for all of their help. Sean

Sean · 25 October 2022

★★★★★ 5/5

Google

I have recently been supported by Abigail Tyas to sell my property and I've really appreciated the professionalism more than anything. When I was nervous about the process, she calmly reassured me and supported me. I like how Shipways guide you and keep you updated either by phone or email and respond to queries really swiftly.

Nadia · 25 October 2022

★★★★★ 5/5

Google

Today I had a proprty viewing with a very good sales staff of shipways - Ms Chrystalla Nicolas. I found my dream house. And she is good for introduction for the house. Good attitude with professional. Hope I can get my dream house.

Ruby · 25 October 2023