Shipways Shirley reviews in Solihull

★★★★★ 5/5

Google

I have spoken with Hannah a couple of times now and must say how wonderful she is, so informative and kind.

Anna · 24 September 2024

★★★★★ 5/5

Google

Shipways have been a great help with the purchase process. They have responded very quickly to any queries and have kept us updated regularly. Sam, Andrea and Hamza have been incredibly helpful. I couldn't recommend them highly enough.

Louis · 25 October 2023

★★★★★ 1/5

Trustpilot

No communication and Bad attitude

Many bad experiences so far with Shipways Shirley but to be fair they can only improve. The day before we was about to move into the rented property I rang the letting team to see how I am to receive keys and pay deposit. To be informed I can’t move in due to an electrical issue. Was told I can move in a week later. It’s was said that they had tried to contact me all week. Considering they have my phone number, my partners phone number and both our emails I found this to hard to believe. No missed calls logged and no emails in junk folder. So we had to sofa surfing for a week as we we’re technically homeless. I had not communication the following week even though I requested clear communication to stop this happening again. Yet again the day before I rang to see how I’m getting the keys that’s if the property was available. The times we rang we found it hard to get in touch with the letting team and left messages with the persons who answered the phone never to receive the call backs as promised. Each time we have spoken to the letting team mostly the acting manager we’ve been met with bad customer service and somewhat of a bad attitude and hostility. This is not to mention the times we have called to be told that the entire letting department are off on annual leave so our questions cannot be answered. I find this bad practice and should never be the case. When I get time a formal complaint will be made

Brian · 8 January 2023

★★★★★ 5/5

Google

Ciara and Becky were amazing, very responsive and got back to me quickly and kept me updated throughout the process. Worked hard in getting things done quickly. So happy in my new home thanks to Shipways Shirley.PositiveResponsiveness, Quality, Professionalism, Value

Hayley · 9 January 2022

★★★★★ 1/5

Trustpilot

Worst estate agent I ever came across

Worst estate agent I ever came across, don't even deserve 1 star. Very poor service. Will not update regarding property progress, even if you contact them number of times and pretend to be very busy and professional. Don't reply to e-mails either on time. Horrible experience I had. Wasted my precious time and bank mortgage offer because of them. They will hide all negative things about the property and later once you discover on survey, then will pretend to be innocent. Please don't waste your time. I don't recommend such cheaters/fraud.

S · 14 December 2022

★★★★★ 5/5

Google

Steve came to view our property and was very friendly and professional. He gave us an idea of selling price which now allows us to look at other properties that may interest us.

Ann · 6 June 2025

★★★★★ 5/5

Google

Had a meeting with Amber Archer . She was really professional and knowledgeable. Answered all my question patiently and put my mind at ease. Will recommend to friends and family.

Muhammad · 28 March 2024

★★★★★ 5/5

Google

I had a wonderful experience with a lovely lady called Andrea. She was so professional and friendly, and she gave me lots of helpful personalised advice. I would highly recommend her as she was excellent!!!!

Faye · 29 November 2023

★★★★★ 5/5

Google

My elderly aunt (95) is selling her property to move into a carehome and I am assisting her. Abigail Tyas came to see us in order to explain the process, obtain the appropriate details and discuss a selling price. She was clear and concise in her explanation and very patient with my aunt who didn't always understand. She had a lovely manner and we felt that we had a grasp of the selling process by the time she left. I was particularly impressed by the way she talked to my aunt, didn't rush her and made her feel completely involved in the process and the decision making. Abigail helped to make a sensitive situation much more tolerable and we would like to thank her for her understanding approach.

Sue · 25 October 2022

★★★★★ 5/5

Google

Excellent customer service and communication at Shipways Shirley. I am currently in the process of renting a flat through them, and Simran & Ciara have been extremely helpful every step of the way. They have kept me updated along every step of the process, have clearly explained each step and what to expect, and have always been quick to respond to any questions or queries I have had. As a first time renter, I would definitely recommend Shipways & their staff, who are all friendly and approachable, and have helped to make this a stress-free experience so far!

Conor · 25 October 2022

★★★★★ 2/5

Trustpilot

Shipways GreatBarr - do not recommend

(I used Shipways Great Barr) My home purchase completed just under a month ago, however the process I went through was incredibly frustrating and unnecessarily long due to, it seems, incompetency from both shipways and the solicitors that the seller of the house used - this was a company called Talbots Law (I am under the impression that both of these companies are under the same umbrella organisation and work together). The process for buying the property started off normally and I didn’t have concerns in the beginning. However, as time went by, I was getting fewer responses from my estate agents and had to chase them up a number of times before getting emails back from them. I addressed this in one email where I stated I was disappointed in the level of service I was receiving and when they responded, neither of them apologised or acknowledged that part of my email. I was also constantly being given mixed messages as to what stage of the purchase I was at - I was told multiple times that documents which the other side needed had been received, only to then be told all of a sudden that this was not the case. It quickly became apparent that the estate agents either didn’t have a firm grasp of what was going on, or just didn’t care about good customer service. Not once throughout my purchasing process did I feel like I was being supported or that they were doing their job to the level that they should have been. Even in situations that were not in their control (which I completely understood) they still had terrible customer service. I am so glad that the purchase is finally completed and I no longer have to deal with their incompetence.

Meera · 13 October 2022

★★★★★ 5/5

Google

Lauren from shipways Shirley branch was amazing today. Very friendly and professional. Lovely property 😊 Thank you. …

Niki · 24 September 2024

★★★★★ 5/5

Google

Very professional service from Lauren and oli at shipways, Shirley they have both been amazing, the whole process has been super easy and hassle free! 👍🏼 …

Wayne · 28 March 2024

★★★★★ 1/5

Trustpilot

From start to finish Shipways were…

From start to finish Shipways were unprofessional in the sale of my property.Contacted via text messages with Terrible grammar, messages sent to me by mistake meant for other customers. But.... the best must be the kisses I received from the office staff at the end of their texts. They would phone whilst I was busy at work although they had been told to contact me at a certain time of the day. I only stayed with them as I was desperate to sell and vacate my property as the area has gone to the dogs. The solicitors they use are also as much use as a chocolate fire guard. Shipways sent a potential buyer around who turned up with her brother in law and proceeded to take photographs of anything and everything and I felt pressured as they were asking if I was leaving furniture, mirrors, I honestly thought she would want the contents of my wardrobe next, but to be fair she was way too fat for them.An offer was made which I accepted, and potential buyer wanted a second viewing. I explained I was busy over the next few weeks as I was having treatment at hospital but Shipways still contacted myself to arrange this. I did offer a second viewing at my convenience with the buyer then bringing another person with her, who proceeded to walk over my bedroom carpet and walked mud all over it without a care. Potential buyer contacted me to say she would “pop” around on bank holiday Monday to check boiler was working. I told her I was away and would be in touch with her on my return, which I did a few days later. I was not going to stand for a stranger to tell me when they would “pop” round, totally unacceptable behaviour and quite odd I thought. A very stressful time made worse by the constant annoyance of the buyer. I felt quite violated by the frequent visits from the buyer who behaved like it was her property before everything was completed.Glad the experience is now over and would honestly not recommend this company to anyone.I would avoid at all costs.

SlinkyFish · 8 August 2022

★★★★★ 1/5

Trustpilot

Shipways, Shirley, Solihull

Stay clear of Shipways Shirley, Solihull when buying/selling your home. They don’t do their job properly then when their shortcomings are picked up on they just lie lie lie their way out of everything. Will never use this shambles of an organisation again and would strongly recommend that no one else makes the mistake of using them that we have! Don’t take our word for it, go and look at the appalling trust pilot reviews!!! Everything from leaving our home un secure to not following up on offers. Unbelievable

Bally · 3 August 2022

★★★★★ 5/5

Google

I had an excellent experience with Shipways for letting my property. Mr Oliver our letting advisor was extremely helpful during all this process!

Hamid · 17 August 2025

★★★★★ 1/5

Trustpilot

Shipways Rugby

Shipways RugbyHaving a communication nightmare with this office. We are on a David Wilson buy back scheme and we have 4 weeks to sell this property, and Shipways have had our property for 3 weeks, no updates, false promises, no market strategy, no viewings and even an escalation to the branch manager who advised he would send me an email to confirm my complaint failed too, received nothing. Stay away from this office they are a joke!! We have been inundated with agents in the area saying this should have been sold and rightly so too because properties in this area when taken seriously sell within 1 x week. Go to an agent that takes your property seriously and has a real strategy going to market. STAY AWAY!!

David · 9 July 2022

★★★★★ 1/5

Trustpilot

Zero stars if I could

Zero stars if I could. Sam Pillinger the branch manager at shipways in shirley is a very dodgy character . He takes cash from buyers on the side and gets their offers accepted on properties that are for sale and does not put all genuine offers forward for vendors to consider. Him and the SEQUENCE mortgage brokers lender his firm have been doing this for ages. They did it to my house sale last year and I had to change them immediately. His firm should not be in business.

Jayden · 7 July 2022

★★★★★ 5/5

Trustpilot

House Sale

Whilst registered with another agent (getting no where) for a sale I was approached by Shipways who said the property had been on the market for a long time and was surprised it still was in the current climate. I decided to take their advice and registered with them which was a good move (excuse the Pun!). Things really started to move, the communication, marketing and reliability were very good and the team were efficient as the house sold in just over three months. From my experience I would highly recommend them.

Jane · 6 July 2022

★★★★★ 5/5

Google

Excellent customer service from start to finish, I found Hannah Hill Extremely helpful. Highly Recommend!

Vincent · 10 October 2024

★★★★★ 5/5

Google

Have worked with Jack through my search and purchase of my new home. He has always been proffesional, enthusiastic and has made a stressful process really relaxed. Thanks Jack!

Graham · 25 October 2022

★★★★★ 5/5

Google

Lauren and Ollie have been brilliant with our whole process very happy overall 😊 …

Elle · 3 October 2024

★★★★★ 5/5

Google

Very easy and pleasant experience, Lauren at Shipways is super helpful, and lovely 😊. …

Ruth · 24 September 2024

★★★★★ 1/5

Trustpilot

£600 for what exactly?!

Do NOT be fooled into Shipways Lifetime Membership fee. It costs a staggering £600 which is a once off and is sold in a “never pay anything for our services again” kind of way however as you learn when looking to renew mortgage providers when your rate is up, you still pay a £99 admin fee!! The lifetime fee is non refundable as well so it’s £600 down the drain. Very very misleading and unscrupulous. Shop around, there are other companies who are better.

Pearce · 5 May 2022