Shipways Shirley reviews in Solihull

★★★★★ 1/5

Trustpilot

Awful

We have been served a section 8 notice by our landlord , which could make me and my family homeless , after calling shipways harborne today we have been told our our rent payments have not been made , although our bank statements show a payment made to shipways , after speaking to another accounts department we have been told that this could be a payment allocation error , shocking , furthermore the lettings managers attitude is disgraceful

Ben · 31 August 2023

★★★★★ 5/5

Google

I bought a flat through Shipways, and the experience was one of the best I've had with any estate agents. Rosie Hargreaves looked after me from start to finish and was very helpful and proactive throughout. She replied very quickly to any query I had. She was a pleasure to deal with and I can't recommend her services and Shipways enough.PositiveResponsiveness, Quality, Professionalism

Andreas · 25 October 2021

★★★★★ 5/5

Google

Very efficient and friendly service experience. Ciara was great, answered all our questions, kept things moving and sorted in good time when we rented a flat in Shirley. Very helpful and we be very happy to use Shipways again.

Stewart · 25 October 2022

★★★★★ 5/5

Google

Fantastic experience with Lauren and Oliver! Such a smooth process working with these two in particular. Lovely stuff from Shipway. We would definitely recommend them.

Mohammed · 24 September 2024

★★★★★ 5/5

Google

Sam has really helped us in understand the process to sell our inherited house. He has kept us well informed and he has always been answer any questions that we have. We are very grateful to have him as our estate agent

Jenn · 25 October 2023

★★★★★ 5/5

Google

Outstanding service from the team, especially Ciara. Extremely professional and very thorough. Ciara is a credit to Shipways, a very positive experience from the start to the end of the process. Cannot recommend highly enough.PositiveResponsiveness, Quality, Professionalism, Value

B · 25 October 2022

★★★★★ 5/5

Google

Me and my partner have rented a property from Shipways. Lauren and Ollie have been brilliant from start to finish, took all the stress out of moving with their friendly yet efficient manner. We highly recommend them to anyone!

Creps · 29 December 2023

★★★★★ 5/5

Trustpilot

Landlord - 5 Star Service - Rugby Branch

Never used Shipways (Rugby) before, but boy were we glad that we made that phone call. Property published, quality tenant secured, signed, sealed and fully delivered in record breaking time! Euan Marshall set the absolute GOLD STANDARD on quality of service, professionalism, always proactive and sheer drive to make sure all parties were absolutely happy, set himself and met a very challenging target date. Fantastic work can’t recommend enough!

R_Patel · 7 February 2024

★★★★★ 5/5

Google

They have very excellent staff. I was assisted by Lauren and Olive very professionally and was always available to reply my queries. They rented my both flats within few weeks time. Thanks very much Shipways Estate Agents

Basharat · 28 January 2024

★★★★★ 1/5

Trustpilot

Totally Unprofessional

The majority of my e mails to Shipway's were completely ignored by Oliver Ganderton (Manager) . No one cares to resolve issues. I have to constantly call and email them to chase updates. Would score -5 if I could for poor service. Their Trust pilot score is 2.9 and 71% people have given them 1 star which makes perfect sense for their service.

Ali · 20 May 2024

★★★★★ 5/5

Google

Andrea at Shipways has been extremely helpful in the sale of our house. Always in contact with us with progress reports and always responding promptly to any questions we might have. Also extremely polite and friendly at all times.

Mark · 29 November 2023

★★★★★ 1/5

Trustpilot

Awful experience, terrible customer services

The level of service at the branch is diabolical phones are never answered and staff are apparently not available all week. Logged problems with the property and took several attempts to arrange to get this fixed. Been tenant for 12 month improved the property we was renting (from fixing broken fence panels which is a health and saftey factor to repainting walls the same colour to remove marks made by previous tenant's) and still are struggling to get the deposit back. Be careful using this agency as you will have to fight to get your deposit back even though they have rented the property out straight after you vacated so clearly there was no issue with the property. It is disgusting that we now have to write a letter of complaint to the deposit holders as apparently DEA (the company used for the inventory) have no policy in place if no communication is given to them in regards to the deposit. I would not ever recommend this agency.

Rebecca · 22 February 2023

★★★★★ 5/5

Google

I’ve just moved into a brand new flat and I love it the staff that helped me every step of the way Oli and Lauren I can’t thank enough.

Kyle · 27 May 2024

★★★★★ 5/5

Google

The service Shipways in Shirley have provided in selling both my parents and our own home has been excellent. In particular sincere thanks must go to Sam for all his professionalism and support throughout, he has been truly amazing.

Stephen · 25 October 2023

★★★★★ 5/5

Google

We are extremely happy with Shipways Estate agents, we couldn't thank Sam, Abi and Jack enough for all their hard work. Very professional team and efficiently sold my property for over asking price.

Yousaf · 9 January 2023

★★★★★ 5/5

Google

I have spoken with Hannah a couple of times now and must say how wonderful she is, so informative and kind.

Anna · 24 September 2024

★★★★★ 5/5

Google

Shipways have been a great help with the purchase process. They have responded very quickly to any queries and have kept us updated regularly. Sam, Andrea and Hamza have been incredibly helpful. I couldn't recommend them highly enough.

Louis · 25 October 2023

★★★★★ 1/5

Trustpilot

No communication and Bad attitude

Many bad experiences so far with Shipways Shirley but to be fair they can only improve. The day before we was about to move into the rented property I rang the letting team to see how I am to receive keys and pay deposit. To be informed I can’t move in due to an electrical issue. Was told I can move in a week later. It’s was said that they had tried to contact me all week. Considering they have my phone number, my partners phone number and both our emails I found this to hard to believe. No missed calls logged and no emails in junk folder. So we had to sofa surfing for a week as we we’re technically homeless. I had not communication the following week even though I requested clear communication to stop this happening again. Yet again the day before I rang to see how I’m getting the keys that’s if the property was available. The times we rang we found it hard to get in touch with the letting team and left messages with the persons who answered the phone never to receive the call backs as promised. Each time we have spoken to the letting team mostly the acting manager we’ve been met with bad customer service and somewhat of a bad attitude and hostility. This is not to mention the times we have called to be told that the entire letting department are off on annual leave so our questions cannot be answered. I find this bad practice and should never be the case. When I get time a formal complaint will be made

Brian · 8 January 2023

★★★★★ 1/5

Trustpilot

Very easy efficient and friendly team…

Very easy efficient and friendly team especially Oli and Lauren.

Tom · 26 June 2024

★★★★★ 5/5

Google

Ciara and Becky were amazing, very responsive and got back to me quickly and kept me updated throughout the process. Worked hard in getting things done quickly. So happy in my new home thanks to Shipways Shirley.PositiveResponsiveness, Quality, Professionalism, Value

Hayley · 9 January 2022

★★★★★ 1/5

Trustpilot

Worst estate agent I ever came across

Worst estate agent I ever came across, don't even deserve 1 star. Very poor service. Will not update regarding property progress, even if you contact them number of times and pretend to be very busy and professional. Don't reply to e-mails either on time. Horrible experience I had. Wasted my precious time and bank mortgage offer because of them. They will hide all negative things about the property and later once you discover on survey, then will pretend to be innocent. Please don't waste your time. I don't recommend such cheaters/fraud.

S · 14 December 2022

★★★★★ 5/5

Google

Steve came to view our property and was very friendly and professional. He gave us an idea of selling price which now allows us to look at other properties that may interest us.

Ann · 6 June 2025

★★★★★ 5/5

Google

Had a meeting with Amber Archer . She was really professional and knowledgeable. Answered all my question patiently and put my mind at ease. Will recommend to friends and family.

Muhammad · 28 March 2024

★★★★★ 5/5

Google

I had a wonderful experience with a lovely lady called Andrea. She was so professional and friendly, and she gave me lots of helpful personalised advice. I would highly recommend her as she was excellent!!!!

Faye · 29 November 2023