Trusted Agent profile · Solihull
★★★★★
339 reviews across 2 platforms
Solihull Parkway, Birmingham Business Park, B37 7YD
Platform Housing Group's office in Solihull, at Solihull Parkway, is rated 1.6 out of 5 across 339 reviews on two platforms, including 311 Google reviews rated 1.7.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
GoogleLove our property the gardeners who work for Platform do an excellent job go above and beyond to help nice polite men our cleaner is also great as well.
Good Morning Grant Thank you very much for your five star review. Kind Regards Laura
1/5
GoogleIf your thinking of renting off platforn. Dont i regret renting off these id rather be homeless.
Good Afternoon Kieren, If there is anything we can assist you with please contact us via one of our communication channels: Platform Portal on www.platformhg.com/your-platform, webchat or social media. You can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Molly
1/5
GoogleMy mum has just died,it's taken 2 weeks to decide which department deals with this,also demanding another 4 weeks rent even though they've known for 2 weeks. Shoking, should be locked up
Good Afternoon Steven, We are sorry to hear of your recent loss and the experience that you have encountered during this very difficult time. So we can look into why there was a delay in handling your enquiry and also your query on the rent owed on your late mothers home , please contact us , via one of our communication channels, Platform Portal on www.platformhg.com/your-platform, webchat or social media , you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Laura
5/5
GoogleRecently moved into a property with platform housing. They are very helpful and polite on the phone and have sorted my bathroom leek out very quickly. Couldn't fault them so far! Thankyou
Hi A C, Thank you very much for your five star review of Platform Housing Group. I am happy to hear your repair was resolved quickly. Kind Regards Molly
1/5
GoogleIf I was told had badly waterloo and platform housing associations were before signing the papers I would of ripped the paperwork up and chosen a different housing. I've lived here since Feb 2017 and had nothing but problems with neighbours and repairs over the years. Aug 5th 2020 I phoned for an emergency electrician to attend due to the sockets in the wall the wires were burnt and kept tripping my cooker and another socket fell off the wall. Now its Aug 20th and someone finally came out said he had sorted the wiring for the main switch the cooker wires up to he left in a hurry at 16.34 as his shift finished at 16.30 he has left me without a cooker again nearly 3 weeks now ive been waiting for this electrician. To top it off a plug socket that has been hanging off the wall the electrician has sellotaped the socket to the wall and left me till he returns to finish the job. God knows when that will be so I phoned platform housing to speak to someone who was rude, talked over me every time I tried to talk, when I tried explained ive waited 3 weeks and I cant keep on affording to get takeaways cause there electrician didn't finish the job and couldn't wait to get home. All I kept getting told was its not our problem and nothing else I can do, I will raise a job and you will have to wait for an appointment. I asked to speak to a manager and was told noone was available. I am taking this further to the local mp and legal advice.
2/5
Googleinstalled door springs on the front door of the flat so as the door closes automatically and quickly (in case of fire).. my issue is that these doors are already fire doors and have self closing hinges, and the people opening these doors don't have the strength and are likely to cause themselves injury. these devices are supposed to be for health and safety?? would you have a ugly chunk of metal on the outside of your front door at your own house? plus the housing authorities didn't send out notification to say the work was being carried out so it was a surprise to my mother that they showed up unannounced. now my question is why have the housing wasted time and money on such campaign that really is unneccessary? if it is for fire safety, then why is there still a cork notice board up in the premises next to electric supply? why is the stair lift (which is not needed by any resident in the block) always powered on (at some point could short and cause a fire from over heating).also a trip hazard for anyone coming from or going to the upstairs flats. and why is a plant considered a fire hazard? there are lots of contradictions going on and priorities in the wrong order and it needs to be addressed.
1/5
GooglePoor,poor, phoned up this morning at 8.30am in regards to an old lady living on her own,got a problem with hot water,say like no hot water at all,said they would phone back to arrange an appointment, it is now 20 to 6 at night, still no phone call. Fortunately I know someone who knows about these things and took him about 10 mins to sort out.But if it wasn't for him this old lady wouldn't have had no hot water and would have been sat with not being able to shower,or wash up.
1/5
GoogleIf I could put 0 stars I would They don’t answer the phone, they don’t return emails and they send you a Large bill every year So you never actually pay the service charge you’d normally expect to pay!! Every time they send the bill through they dodge your calls and I actually got transferred 8 times to different departments all just to discuss a bill! Was promised by Jasmin that we wouldn’t receive bills like this again but low and behold we had the same situation again this year..... big bill and no one wants to discuss it!! They agreed to lower the charges but then as we were completing our move (of house) they slapped on the same charges that were previously stated hoping to get away with it!! Speak to Laura Hathaway if you have any issues as she will sort out your issues - everyone else we experienced will just pass you around till you go away!
1/5
GoogleNever get called back. Waited all morning yesterday fir an inspection never came no call no text i had to ring them again. Issues with garden maintenance for over a year to be told yesterday that I pay for the garden maintenance but they don't cut my front grass seriously needs investigating. apparently since the merger and now platform they don't cut your garden but still take your money. I'm a tenant of 22 years and always received this service. bring back Waterloo Housing. Will be taking this further.
1/5
Googlelol been waiting for a E-mail or letter for the last 4 months, u can't talk to anyone, call center says I pass ur info to the person and u don't here anything at all, yes come back Waterloo PLEASE
Good Morning J M, I am sorry to hear of your concerns, if there is anything we can assist you with please contact us via one of our communication channels- Platform Portal on www.platformhg.com/your-platform, webchat or social media. You can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Molly
1/5
GoogleAbsolutely terrible company that don't do any of the work needed and then hound you about stupid things. I've lived in my property well before it was transfered to them and never had half the issues I have now
Hi Lisa, I am sorry to hear that you have outstanding repairs at your property. Please contact us to discuss this further via one of our communication channels- Platform Portal on www.platformhg.com/your-platform, webchat or social media. You can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Molly
1/5
GooglePLATFORM / WATERLOO HOUSING TENNANT OF OVER 35 YEARS, shower pump broke 4 weeks ago, still waiting for it to be fixed, amid promises that it will be done, STEVE GOLDING "HEAD OF REPAIRS" will NOT speak to me, EVERYDAY its the same, i get fobbed off with excuses, "somebody will call you later today" they never do !!! i cannot speak to anybody directly only customer services as they are not allowed to put me through
1/5
GoogleRubbish website.... Tried to register a friend. Would not accept tenancy agreement number copied from their document. I am a retired technical director. Shudder to think how lesser mortals manage!!! Phone call wait times are indeterminate. Gave up.
Hi John, we're really sorry to hear the issue you had registering your friend. It's a new portal which we are having some teething issues with and we're working hard to resolve these are we find them and as customers let us know. If your friend could email us with their tenancy number, name and address to customerfeedback@platformhg.com we will be happy to help.
1/5
GoogleTrying to do a mutual exchange and platform have been holding up the process for 2 weeks, they can’t be bothered to reply to emails then they call me to tell me off for emailing to ask what’s going on. They call us and lie to us and get our hopes up and make fake promises, honestly can’t wait to leave this housing group it’s such an awful housing association.
1/5
GoogleAVOID THIS COMPANY! I have been left 11 days without a boiler. Resulting in no hot water, heating or cooker! Being fobbed off and guys haven't turned up when they said they would! They then left a slip in my door where a guy tried coming at almost midnight at that point I was asleep! Following day they told me at 7.30pm they couldn't come now as it broke some policy or something!! I have a disabled 5 year old who has autism and a heart condition but suprise suprise Waterloo/Platform housing don't give a ****.
1/5
GoogleDon't ring them if you need to talk 20 mins if computer's to just get cut off 3x I suggested hire humans instead of coding a computer
Hi Joe, I can see that you have recently left a 1 star review for Platform Housing Group. I am sorry to hear of your concerns relating to difficulties you have faced when trying to contact Platform Housing Group. We understand there may be longer wait times during busy periods however please be assured we are committed to answering our customers calls as soon as possible. Kind Regards Molly
1/5
GoogleBeen in the property 2months an already got damp an a ruined bed been on phone to them 3times an still got no answers about it disgusting poor in every single way possible avoid this housing association.
Good Afternoon Scott, We are sorry to hear that you feel this way about your new home with Platform Housing Group. We would like to have the opportunity to assist you with your outstanding repair concerns in relation to the damp in you have experienced in your home. Please contact us , via one of our communication channels , Platform Portal on www.platformhg.com/your-platform, webchat or social media we can ensure this is looked into for you, you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Laura
1/5
GoogleI keep calling my kitchen is not safe and i have young children the worktops are comeing off and the cupboard and still waiting for a new bath someone came out last year to get the size
Good Morning Faye, We are sorry to hear that you feel this way about Platform Housing Group and your repair concerns. If you wish to discuss this further please contact us via one of our communication channels- Platform Portal on www.platformhg.com/your-platform, webchat or social media. You can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Molly
5/5
GoogleAny issues I have are always dealt with efficiently and courteously. Lot of people seem to complain just thought you would like a positive message.
Good Morning Nicholas, Thank you very much for your five star review and the feedback you have provided. Kind Regards Molly
1/5
GoogleIt has been very difficult for me to even put one star for this company. Very important information, as part of safeguarding, when one of platform's maitenance companies visit my mum's property made clear. However, never passed onto the work men and we are left calming my mum down after access is attempeted to gain access to the property. Main problem, telephone operators not listening, rude and not relaying life or death information, absolute shower!!!!!!!!!!
1/5
GoogleCant get hold of them. Keep sending me letters charging me more, but the letters don't make sense. me more but the letters dont make sense.
Hi Keith, I can see that you have recently left a 1 star review for Platform Housing Group and left comments regarding letters you have received. Please contact us via one of our communication channels if there is anything we can assist you with: Platform Portal on www.platformhg.com/your-platform, webchat or social media. You can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Molly
1/5
GoogleAppalling and diabolical service. Everything takes at least 6 months for them to come out and sort out. And these jobs are mostly to put right what the last repair guy ballsed up. Completely incompetent and I'm sick and tired of ringing up to be told I'm number 32 in the queue. Obviously the service seriously needs improving.
1/5
GoogleAwful company! Repairs still not resolved and you get told something different by everyone you speak to. Staff are not helpful or knowledgeable and they don't seem to be interested in actually helping their tenants
Good Afternoon Kellie, We are sorry to hear that you feel this way about Platform Housing Group and we would really like to help you to resolve your outstanding repairs. Please contact us via one of our communication channels- Platform Portal on www.platformhg.com/your-platform, webchat or social media. You can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Molly
1/5
GoogleGod awful house association. Try your best to switch and go somewhere else.
Good Morning Rae, I am sorry to hear that you are unhappy with the service you have received from Platform Housing Group. If you would like to discuss this further please contact us via one of our communication channels. We have Webchat, Social Media or you can visit our website and fill out a webform. We also have a team of Advisors in our Platform Hub which you can call on 0333 200 7304. Lines are open Monday - Friday 8:30-5:00pm. Kind Regards Molly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Platform Housing Group's Solihull office has 339 reviews across two platforms: 311 on Google, 28 on Trustpilot.
Platform Housing Group Solihull is rated 1.6 out of 5 across all 339 reviews, and 1.7 out of 5 on Google from 311 reviews.
Platform Housing Group Solihull, Solihull Parkway, Birmingham Business Park, B37 7YD.
