1/5
GoogleIf you wish to deal with people who have barely a grasp of the English language and ABSOLUTELY zero grasp of maths then i implore you to deal with this company. otherwise, STAY AWAY
Trusted Agent profile · Solihull
Platform Housing Group Solihull reviews
★★★★★
339 reviews across 2 platforms
Solihull Parkway, Birmingham Business Park, B37 7YD
Platform Housing Group's office in Solihull, at Solihull Parkway, is rated 1.6 out of 5 across 339 reviews on two platforms, including 311 Google reviews rated 1.7.
Reviews
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
Google1/5
TrustpilotWhere do I start....
Where do I start..... Requested so many repairs most of them not completed. Complained about my neighbours twice and got nowhere. I have to put up with dogs barking, banging around, drums playing. The list is endless. Requested a move on medical grounds as the house I live in just isn't suitable. Was refused. When I complained about the neighbour they gave me information on finding a mutual exchange!
1/5
GoogleA complete waste of time. Too big, Little skills and no understanding of residents needs. Heating crisis and after a full day waiting in a phone queue. Then told I will be contacted - that was 8 days ago. this outfit needs a judicial review.
Agent replied · 21 June 2024
Good Afternoon Michael, We are sorry to hear that you have had a problem with your heating and had to wait for an extended time in our call queues. Our phone lines can be busy during certain times of the day specifically first thing in the morning and over the lunch period.To avoid any delays to yourself, did you know you can also contact us via one of our alternative channels Platform Portal on www.platformhg.com/your-platform, webchat or social media. If your reason for the report is of an emergency nature you would still need to speak to a member of our team. In order for us to assist you with this please contact us , via one of our communication channels, Platform Portal on www.platformhg.com/your-platform, webchat or social media , you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Laura
5/5
GoogleWe've been with Platform Housing for just over 2 years. They are a great company. We have a weekly visit to our bungalow from the warden who follows up everything we've asked. Regular service checks, outside painted, new roof etc. I cannot fault them.
Agent replied · 21 June 2024
Hi Bazza, Thank you very much for your five star review of Platform Housing Group. Kind Regards Molly
1/5
GoogleThat have left me with no heating or hot water for over 3 weeks because my boiler has broken they don’t care that none of my kids have had a proper shower in that time totally unacceptable
1/5
GoogleThis company is by far the worst. They take the service charge every month and do little or nothing for it. Shocking customer services never ring back, never solve the problems just ignore. They Rob people of their money and offer no maintenance at all. AVOID at all cost anything linked to these clowns
Agent replied · 21 June 2024
Good morning Neil, Thank you for your feedback. I am sorry to hear that you have faced difficulty receiving a call back and that your problems have not been resolved. Please contact us via one of our communication channels- Platform Portal on www.platformhg.com/your-platform, webchat or social media. You can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help look into the problems you are facing. Kind Regards Matt
1/5
GoogleNo inspections no renovations on homes just left Haudering a mess no signal in the area for a lil phone call
Agent replied · 24 October 2024
Good Afternoon Neemo, I can see that you have recently left a one star review for Platform Housing Group. If there is anything we can help you with you please contact us via one of our communication channels: Platform Portal on www.platformhg.com/your-platform, webchat or social media. You can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Molly
5/5
GoogleHad 2 of the best workers today. JAKE An electrician who went above and beyond and Anthony Williams the umber came and fixed my leaking g water pipe. Platform should be proud to have these 2 guys on board.. both exceptional today. Thankyou.
Agent replied · 21 June 2024
Hi Jacky Thank you very much for your 5 star review and for the time you have taken to acknowledge how pleased you are with the service from Platform. It's always pleasing to know when we have done something well for our customers. If you would like to compliment the operative you can do so by completing a form on our website via the following link https://www.platformhg.com/complaints-compliments-and-comments so that the member of our team is acknowledged for their great service. Thanks again, Jag
1/5
GoogleThey don't care about your issue, especially if you are complaining about their tenants damaging your property. Absolute joke of a company. You just get a sarcastic email back.
Agent replied · 21 June 2024
Good Morning Nicholas, I am sorry to hear of the issue you have been experiencing. We would like to have the opportunity to assist with any outstanding concerns you may have relating to the service you have received from Platform Housing Group. Please contact us via one of our communication channels. The Platform portal is available on www.platformhg.com/your-platform. Alternatively, we have webchat, social media, or a team of Advisors in our Platform Hub which you can call on 0333 200 7304. Lines are open Monday - Friday 8:30-5:00pm and one of the team will be happy to help. Kind Regards Gemma
1/5
GoogleNot even worthy of 1 star, never follow up calls, still waiting for repairs over 12 months old. No communication just turn up unexpectedly. Company just can't cope with demand,attitude stinks by far the worst H A , festival/Fortis much much better.
Agent replied · 21 June 2024
Hi Donna, I can see that you have recently left a 1 star review for Platform Housing Group. I am sorry to read you have not had a good experience. If there is anything we can help you with, you can contact us via one of our communication channels. The Platform portal is available on www.platformhg.com/your-platform. Alternatively, we have webchat, social media, or a team of Advisors in our Platform Hub which you can call on 0333 200 7304. Lines are open Monday - Friday 8:30-5:00pm and one of the team will be happy to help. Many thanks, Laura
1/5
GoogleIt's like living on the savannah here! I am unable to upload the photographic evidence... They have been advised here and by email, and despite numerous promises to get the grass cut, it still has not been done 6 weeks later. I do wonder what we are paying our service charge for?
Agent replied · 21 June 2024
Good Morning Maureen, I can see that you have recently left a 1 star review for Platform Housing Group. I am sorry to hear of your concerns relating to the grounds maintenance service in your area. Please contact us via one of our communication channels- Platform Portal on www.platformhg.com/your-platform, webchat or social media. You can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Molly
1/5
GoogleThermostat is on SERVICE cant change the temperature downstairs.... its freezing...been trying to get the enginner for the past 2 weeks to reset it... as long they have their warm house and a coffee no one cares... avoid them if you can.
1/5
GoogleAbsolute disgusting had bath changed and left it like this how can you leave it like this Absolute joke
Agent replied · 24 October 2024
Good Morning John, I am sorry to hear that you are unhappy with a repair completed at your property . Please contact us via one of our communication channels to discuss this further: Platform Portal on www.platformhg.com/your-platform, webchat and social media. You can also call us on 0333 200 7304, lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Molly
1/5
GoogleGetting worse and worse. Takes 'forever' now for repairs to be done now. Many failed promises. Some very useless employees in relatively senior positions. Seems like a total shambles of a Group. Was n-fold better when it was just Waterloo Housing.
Agent replied · 21 June 2024
Good morning Shah, I can see that you have recently left a 1 star review for Platform Housing Group. I am sorry to hear you have not had a good experience with some of our staff and you have repairs that are taking a long time to be completed. If there is anything we can help you with in regards to repairs outstanding, you can contact us via one of our communication channels, Platform Portal on www.platformhg.com/your-platform, webchat or social media , you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Matt
1/5
GoogleNo point in calling the emergency repair line, they will likely decline your calls. Again, tried to call for 3 hours today and my call was ended when I got to position 1 every time. Even after holding for 1.5 hours.
Agent replied · 21 June 2024
Good Afternoon Tamara, Our phone lines can be busy during certain times of the day specifically first thing in the morning and over the lunch period. To avoid any delays to yourself, did you know you can also contact us via one of our alternative channels Platform Portal on www.platformhg.com/your-platform, webchat or social media. If your reason for the report is of an emergency nature you would still need to speak to a member of our team. Kind Regards Jag
1/5
GoogleShocking service from this association..gladly chase you when u in arrears even for £20. Had survey on kitchen and chosen all my units..that was 16 months ago.. Just get palmed off all the time. I do all the work myself on this property As this is a joke of a company
Agent replied · 21 June 2024
Good Morning Philip, We are sorry to hear that you feel this way about Platform Housing Group. Please be assured that are our Procurement Team are currently in the process of appointing contractors to complete outstanding kitchen replacements. If you wish to discuss this further please contact us via one of our communication channels- Platform Portal on www.platformhg.com/your-platform, webchat or social media. You can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Molly
1/5
TrustpilotNo heating and no hot water
We have had no heating and hot water for the last 6 days even tho platform housing as put us on emergency waiting list and after 4 calls no work as been completed and now they have given us a date of 18th April before they can come out and repair again so no hot water and heating till. Then
5/5
GoogleCan't hold them and takes ages to get a job done. Finally we had a best & multi talented plammer from Platform called Steven lloyed. Extremely good & well experienced. Can't put praise enough for his outstanding job. We had thousands of plammer from Platform but no one sorted the issues, but this man came & found the issue straightaway. Well done & you are the best👍👌. Wish all plammer was like you☺.We have put 5 star only for Steven lloyed. Kind regards, Mr & Mrs choudhury
1/5
GoogleAbsolutely awful service. Have to get through a 4 minute long voice menu, listen to the same thing over and over again after each option. I pressed 2 for repairs 3 times in a row, a different message each time, just to end up in a queue listening to a mix of music and "Please use our callback option" - which is just another way of them saying "Please leave and we won't be calling you back". Been waiting 8 months for my garden to be fixed. Keep being told it'll be fixed "Next week" with no one turning up. Every time I contact them it's just a "We will put in a request" but don't care. If you can, avoid them. If they have any involvement in a house you want, don't bother. Go with a proper company who can at least answer the phone.
1/5
GoogleI rang them to report a repair on the shower that needs doing, I went through all the rigmarole of getting on the queue to speak to someone, after being told I was number 3 in the queue and sat waiting for a human to talk to for 20 MINUTES I gave up. Customer service abysmal to much chatter about this that and the other to many questions. They should go away rethink and start again. When it was Elgar housing or Fortis. No problems. Now it's a big concern they couldn't careless.
1/5
GoogleHousing officers need training. Are they getting there employees from the job centre?
Agent replied · 24 October 2024
Good Afternoon, I am sorry to hear that you are unhappy with the service you have received. If you would like to discuss this further please contact us via one of our communication channels: Platform Portal on www.platformhg.com/your-platform, webchat and social media. You can also call us on 0333 200 7304, lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Tim
1/5
GoogleTried phoning 3 times after answering about a dozen questions all the same I was no.29 in the queue then no 26 can't chat online as half an hour wait these people are rubbish and need to look at their customer service it's a disgrace.
Agent replied · 21 June 2024
Good Afternoon Denise, I am sorry to hear of the difficulty you have encountered when trying to contact us by phone. Please by assured our Customer Service Advisors look to answer phone calls as quickly as possible. We do offer alternative ways to contact us, including our customer portal. Details of this can be found on our website - www.platformhg.com. Kind Regards Molly
1/5
GoogleDon't bother with them. Useless. Don't come out for repairs. Don't listen to any complaints. Say you haven't paid your rent then threaten you. Can't get through to them! Avoid as much as possible.
Agent replied · 21 June 2024
Good Afternoon Mia I can see that you have recently left a 1 star review for Platform Housing Group. I am sorry to hear you have not had a good experience, if there is anything we can help you with you can contact us , via one of our communication channels, Platform Portal on www.platformhg.com/your-platform, webchat or social media , you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Laura
1/5
GoogleThe most disgusting company and people I have ever dealt with in my life no care or empathy for the elderly or disabled they should be ashamed
Agent replied · 21 June 2024
Hi Iain, I am sorry to hear of your concerns relating to Platform Housing Group. We would like to have the opportunity to look into this further for you. Please contact us via one of our communication channels. The Platform portal is available on www.platformhg.com/your-platform. Alternatively, we have webchat, social media, or a team of Advisors in our Platform Hub which you can call on 0333 200 7304. Lines are open Monday - Friday 8:30-5:00pm and one of the team will be happy to help. Kind Regards Molly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Platform Housing Group Solihull
How many reviews does Platform Housing Group Solihull have?
Platform Housing Group's Solihull office has 339 reviews across two platforms: 311 on Google, 28 on Trustpilot.
What is Platform Housing Group Solihull's rating?
Platform Housing Group Solihull is rated 1.6 out of 5 across all 339 reviews, and 1.7 out of 5 on Google from 311 reviews.
Where is Platform Housing Group's Solihull office?
Platform Housing Group Solihull, Solihull Parkway, Birmingham Business Park, B37 7YD.
