Platform Housing Group Solihull reviews

★★★★★ 1/5

Google

If it was possible to give minus points I would do it in a heartbeat. After endless communication I finally got them to come out and repair a rotting window frame. I swear a 15-year old could have done a better job. After painting the whole of the outside of my bungalow at my own expense, I have asked if they would come and paint one small section that I can’t reach. Still no comeback. I have filled in the proper form asking them to come an fix a dripping tap (I only asked that because I can’t undo the tap myself). Which begs the question why am I paying a service charge? Telling me to get in touch with the relevant dep’t, just proves they don’t read or couldn’t be bothered to read customers concerns.

Tree · 22 June 2022

★★★★★ 1/5

Google

My mother lives in a ground floor flat in a block that is supposed to be for the over 55’s. About 18 months ago they moved someone in above her who quickly moved her two adult sons in. Since then my mom has had to put up with constant noise, anti social behaviour and drug taking in the halls, not to mention friends of this family sleeping under the communal stairs. My mom doesn’t feel safe in her own home. She is 76 and doesn’t go out any more. Her mental health has deteriorated so badly and we are tired of seeing her this way. What have Platform done.?Absolutely nothing!!! We have complained constantly, along with other tenants and the police have been involved on numerous occasions. I know Platform will read this and fob us off with the standard reply and do nothing. Meanwhile my mom has to live with this. We are now trying to get our local councillor involved. Like others who have left a review, if I could give no stars, I would

Genesis · 22 June 2022

★★★★★ 5/5

Google

Fantastic. I rang today to say I had no heating or hot water and they said it will be up to 5 days to sort, the lady was lovely on the phone she said it sounds like low pressure so I googled to see how to do it and I fixed it, within a couple of hours someone came out to sort it for me but I had done it. He fixed the radiator that was leaking within 15 minutes thank you so much

Claire · 22 June 2022

★★★★★ 1/5

Google

Didn't bother to let us know our water supply was going to be turned off for 8 hours. 75 flats affected some tenants housebound and absolutely no warning. one minute I'm washing up next minute nothing. When I emailed to find out what was going on I was told they FORGOT to send a letter out. Only a company as incompetent as Platform could leave an entire apartment block without water all day during a pandemic when we're all supposed to be washing our hands more. Platform Housing Group is a joke.

Leigh · 22 June 2022

★★★★★ 3/5

Google

I understand the negative reviews regarding repairs, but surely you've got to give them a bit of leaway, they manage so many properties and can only have so many contractors and repair men. Some of platforms internal policies are very very stupid and questionable. Repairs - I've only had 1 issue with all of my reported repairs so far. And again this issue was shambolic to your company. How the hell can someone be sent to a property to not know what they are there for.. your kidding me right 😳. Also different departments say different things meaning it's impossible to get a straight answer from these. Housing officer- A credit to your company. She sorts anything out when she's able to. She keeps in contact and gets these things done. Genuinely I do think without her I wouldn't be alive right now. So yeah I do appreciate her work alot. I give 3 stars because you do eventually get things sorted. And you do more than the local council. Fix internal issues and maybe you'll have happier tenants. I genuinely would give 5 stars if this was just for my housing officer! But the repairs and miscommunication between inside of platform is scarily bad.

Adam · 22 June 2022

★★★★★ 1/5

Google

Absolute nightmare! I am disabled suffering from a number of complaints including cancer. I have been in contact with Platform since September 21 to try and get 2 external electrical sockets fitted so I can have a mobility scooter. Still phoning and chasing 7 months later to be told same old story that they will pass on to their planning dept. and someone will ring me back within 3 days. 7 months ago Platform told me as I was disabled they would do the work for me free of charge even though I was willing to pay. I contacted electrical companies and individual electricians at the time who were quoting 4-6 months lead time to do job. I wish I had gone with one of them as the sockets would probably been fitted by now. If this is how Platform treat their disabled tenants I dread to think how they treat other people. I am housebound, other than community transport taking me to hospital and occasionally a friend coming and taking me out for coffee. SO FRUSTRATED!!!

Esther · 22 June 2022

★★★★★ 1/5

Google

Leaking roof. Reported on 24 of March. Arranged appointment on 09 June !!!! Roof is leaking !!!! Roof!!! Are you serious????

Паша · 22 June 2023

★★★★★ 1/5

Google

I have called and called and called for my heating and hot water to be fixed, 7 MONTHS later this still isn’t fixed! I’ve been on the phone over a hour and still number three in the Que! and my down stairs toilet to be fixed 5 YEARS later still NOT fixed!!! These are a bunch of crooks!! Do not rent off these they will NOT DO YOUR REPAIRS!!!!!!!!!

Courtney · 22 June 2023

★★★★★ 1/5

Google

Absolutely disgusting! Should be ashamed of yourselves! All I've ever had since living here is problems. oh and today I come home to my gas being capped while I've been away on holiday all because I missed my gas service yesterday when I wasn't even here so now I'm being left a week without hot water or heating with a 1 year old child in the house. Shocking

Devonne · 22 June 2023

★★★★★ 1/5

Google

My boiler broke down on 7th December they promised it would be fixed within 24 hours it is now 12th December no heating no hot water our shower runs from the boiler so we had to go around my in laws for a shower. I have 2 young children and it's freezing trying to get through to them is like trying to get blood out of a stone.

David · 22 June 2023

★★★★★ 1/5

Google

Very slow on the phone. I have to wait ages to get through to someone. They usually can't give me an answer, then have to find out from another department or a manager. Then I am told that someone will call me back, which they never do, so the phoning process has to begin again with another long wait for someone to answer.

Jan · 25 October 2023

★★★★★ 1/5

Google

The door entry system that's is usually our first entry to the block of apartments, (should be locked, now always open) has been falling off its Hinges since January 2022, got a date in August 2022 for the repair as I have been told its a two man job, security is a joke at our apartment block, as we have anyone that can walk into the apartment block, probably my apartment content insurance is void, a complete joke

Steven · 22 June 2022

★★★★★ 1/5

Google

After naming and shaming I actually got a response from this company. Although at first they were more interested in defending their incompetent employee after a heated conversation they have now decided to address the situation. It only took them 4 months, numerous emails, 2 official complaints (which they say they knew nothing about but then advise you to complain via their website 🤷‍♂️) and naming and shaming to get them to act.. so there is hope people..

Craig · 22 June 2022

★★★★★ 1/5

Google

If I could give them O stars then I would. This is the worst housing association I’ve come across. They’ve no care for anyone but themselves. 3rd time now we’ve no boiler and with a disabled and vulnerable adult in this property, they feel it’s acceptable not to come, cause the engineer is unreachable. Not to mention the other call outs they’ve not attended to and shoddy workmanship. Current in the process of escalating these to senior management

Tracey · 22 June 2022

★★★★★ 1/5

Google

Disgusting after several reports and constant phone calls was told was a severe emergency this company does not bother from a roof leaking to this within 3 days of being fobed off well mp and evening telegraph now involved

Mandy · 16 December 2025

★★★★★ 1/5

Google

These are by far the worst housing platform in the UK. If you struggle to pay your rent, they chase you down like a wild pack of staving dogs. But, If it's the other way around where you the customer has paid too much, they will inform you they own you money, but they will make you run around to get it. These are pirates of the housing market they crave and enjoy stealing from the poor.

Somthing · 22 June 2022

★★★★★ 1/5

Google

My kitchen windows hinges have been broken leaving them not attached to one side since October I cannot open nor shut the window therefore there is a constant gap also potential to fall from the top floor onto a public path. My kitchen also hasn't been updated since the early 1980s and windows are from the 60s I know this as there are still stickers with the exact dates of installation. I've lived here for 6 years

S · 22 June 2022

★★★★★ 5/5

Trustpilot

Brilliant shared ownership purchase

Brilliant experience purchasing our first home via shared ownership. Clare Summerhayes was fantastic, she answered any questions we had and went out of her way to help with anything we needed. She made our shared ownership journey as smooth as possible. Thank you for helping us purchase our first home.

Jack · 7 July 2023

★★★★★ 1/5

Google

For 8 hours had no hot water or heating have a baby and a 5 year old who is seriously poorly who has requirements for heat. Called at 8:30am and has not had anyone out to check to boiler or anything at all. Been called emergency number for it to just cut me straight off. Absolute joke of a company. My poor children are freezing cold!

Fiona · 22 June 2023

★★★★★ 1/5

Google

Very slow on the phone. I have to wait ages to get through to someone. They usually can't give me an answer, then have to find out from another department or a manager. Then I am told that someone will call me back, which they never do, so the phoning process has to begin again with another long wait for someone to answer.

Jan · 27 July 2023

★★★★★ 1/5

Google

Don't do jobs correct left my daught with respery problems with no heating. Also said they have skimmed plaster boards I like to no where. Bunch of cowboys. Staff are rude. Call center a joke have to enter everything then give everything when you get throw to them sort this out. I reporting them to trading standards. They changed names 3/4 times since been a tenant. Let see what lies they come back with.

Craig · 22 June 2022

★★★★★ 1/5

Google

Still no work has been carried out. My fence is about to fall in to the next door flats car park on to a brand new mini. Also all other repairs have not been carried out. I've had to pay for some repairs myself. I'm really loosing the will here. I know someone from the company will message with a generic message on the review. I can assure those reading nothing has been repaired.

Melissa · 22 June 2022

★★★★★ 5/5

Google

I had an issue with my water supply to my washing machine and was wereing my last pare of clothes so I called up platform and told them that I had an issue with my water supply and that had a plumber out in notime at all I was so shocked how quick thay had responded. The plumber how came out was called Steven he was super nice and sorted out the Washington mashine for me I can't thank platform enough!

Oscar · 22 June 2021

★★★★★ 1/5

Trustpilot

Gas & Electric turned off

ZERO stars! I took keys on new build I got on medical grounds 22 March saw Gas & electric was on Took my stuff over gradually, Gas & electric on On 12 April took last of my belongings over gas & electric OFF no note through door no prior warning I’ve had contact with 5 different Platform staff to find out why one said it was them that did it I would be contacted to arrange a date for them to come to put it back on Another sent me a date of 29 April said it was policy for gas not to be on in empty property I said it’s NOT EMPTY I have the keys I’m a tenant I’ve paid rent I’m moving in gradually why didn’t you tell me & why can’t you turn it back on sooner where do you think I’m sleeping? They never told me at sign up who the provider was though their own information says they will do when you get the key I asked for the tenancy information in hard copy due to disability but still they emailed it to me I asked for hard copy again still not been sent it Never heard a word from my so called Housing Officer I have hospital appointment on 29 April so asked for alternative date for utilities to be switched on but still awaiting a date So I have paid rent on a property I’ve had to provide lots of personal information to qualify for on the grounds of medical needs that suddenly don’t count at all as I’m left with a property I obviously desperately need or wouldn’t have gone through the social housing application process, that I can’t live in It is NOT an empty property when it’s tenanted! It’s a different customer service person every time there’s no accountability no duty of care which is shocking given recent media reports of damp in Social housing causing ill health & death for tenants I am sleeping on the floor at my 86 yr old mums in her tiny 1 bed sheltered housing complex because she’s ill she needs help, & I’ve needed to move in to the platform property because of a second s.21 notice to quit in less than 2 years in private sector & because of physical & mental health needs The property is let only partially with floor coverings so it’s had to be a gradual move in because I’ve got to arrange floor coverings & curtains So, why didn’t platform ask when will I be starting to be moving in fully & tell me they were going to switch off gas & electric if I didn’t contact the provider for an account AND tell me who the provider is as they are supposed to? Why have they turned off gas & electricity when it’s NOT AN EMPTY PROPERTY? If it’s empty why is rent being paid ? I am disgusted heartbroken I don’t feel safe with platform I work at managing my clinical severe anxiety yet this housing group who are supposed to help have actually made my anxiety worse I am devastated

Nicola · 27 April 2024