Platform Housing Group reviews

★★★★★ 5/5

Google

Ann from the non emergency repair team was extremely helpful. My online portal wasn't working, Ann firstly helped with resetting my portal then spent an hour helping me log all of the issues i have found. made a note for every single one and never fought back regarding the issues. very patient and friendly. After a terrible hand over with Vanessa where no information was shared regarding the property, Ann was amazing and helped every step of the way. Ann to the rescue!

Amy · 16 August 2025

★★★★★ 1/5

Trustpilot

The neglect their tenants they have no…

The neglect their tenants they have no duty of care Stuart Ripon is useless at his job and should not be in the job he has no due if care towards his tenants all he cares about is his next paycheck is useless

Ken · 22 September 2026

★★★★★ 1/5

Google

Platform used to be good until they joined another housing association. My housing officer Lakbir klare does absolutely nothing to help me, no matter what the situation and i cant stress enough he doesn't want to help. I can't wait to move, so I never have to deal with platform housing again they dont listen nor do any of the staff it's like there all paid to NOT listen and be ignorant. The only decent people at platform who actually bothered to help me they have left platform a while ago. I had a mat at the front of my property half in my door half out so I can wipe my feet before I walk in my property but I went out yesterday an noticed that Platform removed it, they come with there rubbish saying its dangerous, how i am the last property in my building nobody i mean nobody walks by mine. Its just a mat to wipe your dirty feet as your walking in my home. It's a form of control. Platform constantly dig and dig and dig you out its Never ending, every month. LEAVE ME ALONE !!!!!!! My partner is fighting cancer stage 4 and I am an anxious nervous wreck anyway. I have 2 solicitors i am in constant contact with for advise and I am now in touch with the omnibudsman because the last 2years living in a platform property has been nothing short of living hell on earth. I wouldn't recommend Platform to my enemies. Also you don't need enemies when you have Platform housing as your landlord. Moving with platform has got to be one of the BIGGEST Mistakes of my natural born life ! Platform are like that evil family the Rothchilds you will have nothing and be happy vibes.

Mrs · 19 March 2026

★★★★★ 1/5

Google

DONT GO ANYWHERE NEAR THIS SHT COMPANY. OTHER WISE YOU WILL HAVE THE MOST NIGHTMERE FOR THE REST OF YOUR DAYS. NEVER EVER AM I GOING WITH THIS COMPANY AGAIN !!!!!! moved in feb last yer (2023). And had nothing but 8 WHOLE worth of work in the house nd out Or though we was told it’s ready Toilet is blocked still. House smells like.a Fking sewer plant no down stairs toilet vent for air to move around living room floor uneven. Still waiting to be sorted. Gardens like. Jungle took 9 months to sort Gas leak before we moved in luckily I didn’t turn anything on other wise boom. Only took 2 weeks to sort. Compensating me only 1k 4 kids one nd a disabled wife all in one room due to damp and mould Decoration was a sham chucked the empty paint nd paint tins in the garden paint went every where House was empty for 2 years. Now we know why Not one single void person come to inspect the house. The person who lived here before still had there belongings in the house took 5 weeks to remove The list goes on and on !!!!!!!!! Please do NOT move with platform other wise u going to wish u never lived !!!!!! Wish we never sign the damn papers now

Paul · 24 September 2024

★★★★★ 1/5

Trustpilot

Over 25% service charge increase this year!!

Platform have increased my service charge by over 25% this year!! I have asked the to justify this increase. That was about 4 months ago, still waiting for their response. Meanwhile the ground maintenance has not been maintained. Automatic gates were out of action for around 6 months.

Bob · 6 June 2026

★★★★★ 1/5

Trustpilot

I deeply regret buying a shared…

I deeply regret buying a shared ownership property from Platform Housing 8 years ago!In this time the service keeps going down! My strong advice to potential buyers is do your research and think twice, don't do it! You have no say over the neighbours you'll have to endure or the disruptive environment you'll be forced into, and you have to be prepared to lower your basic living standards significantly. You will pay a Service charge which includes Grounds Maintenance, but there is very little upkeep, weeds in the road, glass, rubbish with constant excuses for why it hasn't been maintained or cleared. Antisocial behaviour/drugs are not dealt with discreetly so the issues remain unresolved.

Kaylee · 21 July 2026

★★★★★ 1/5

Google

Platform housing has done nothing to help us in any situation we have had. So many things have been reported, however we do not get any priority even know we pay for the house on a mortgage unfortunately, whereas this isn’t the case for most. Good luck getting a reply, many issues raised with local team, Annette Henry couldn’t give a crap about replying to her emails and cannot read emails and will contact you whenever it suits her best, not yourself. We’ve waited over a week for an issue and a response, however again no reply as I’ve asked for managers information. Don’t even bother with this poorly run company, not worth the time and hassle, especially if you have to pay for these services. This review will not change, no matter the outcome. All this has been raised to complaints, but guess what… no responses!

Aaron · 22 October 2025

★★★★★ 1/5

Trustpilot

Think Twice Before Taking on a Platform HG Retirement Property

I live in a Platform HG Retirement Scheme. There is a toxic culture here which is ignored by the Office Manager giving residents carte blanche in a negative way. Living here makes me ill. Platform HG like to use the language of calling their residents Customers. But this is "lip service" because in reality they control everything. For example, the water in our taps is 70F but no option to turn it down. 49F is the recommended temperature for private dwellings. Due to the heating scheme we can't turn the temperature of our heating or water down ourselves. Platform HG admitted during a recent resident meeting that they do need to be "more transparent" with regards to their finances particularly in relation to our Service Charge. My scheme advertises a communal laundry but omits that it's pay as you go now. Previously the communal laundry was covered by Housing Benefit eligible Service Charge. They don't like an audit trail. For example, for 6 months, I asked for a copy of the large amount of forms and paperwork I completed and signed at sign up. I never received it apart from a batch of blank forms. One or two residents are trying to make things better for all of us but that will be an uphill battle I fear. I could go on..................

Mandy · 1 May 2025

★★★★★ 1/5

Google

I would give platform housing a miss they don't listen to you when jobs need tobe done and ignore disabled people and they say they will phone you back and nothing happens. All platform care about is getting rent money and don't do any decent work and if and when they send somone out todo a job they are mostly rude with bad attitudes and bodge the jobs and then when they finish they sit in their van for 40 plus minutes on their phone. If I would of known how bad platform housing are I would never of rented a property from them.communal areas are not kept at all and the workers who do the communal areas like gardens and the road leave rubbish behind and blow rubbish in gardens and put their rubbish from the jobs in your bin which they are surpose to take with them.the housing just don't care they leave you waiting on phone for over 1 hour and then have a terrible attitude and talk down to you and never listen or only take some details down and change what has been said to them. Wouod not recommend ever.

Ryback · 13 October 2025

★★★★★ 5/5

Google

I couldn't have wished for a better quality of service than I received from Jackie in the lettings department, she was an absolute star, always kept in contact with updates went above and beyond to support me, with registering and applying for a lovely well maintained property, Jackie was so professional, friendly, knowledgeable, patient, and understanding, I would highly recommend her perfection 5+ ⭐ Thank you Jackie and Platform Housing. C Karim

Cathy · 23 March 2024

★★★★★ 1/5

Google

I recently rented a flat privately through this company. Everything was initially going well, up until the point Platform had got my money. It's all been downhill from there. Moving in day, they were supposed to call me at 09:00 with a code to access the key safe. This didn't happen, and resulted in me chasing for over 2 hours (whilst sat on the doorstep with a van full of belongings outside). Two phone calls later and I finally had the code. Then the same day a gas engineer was meant to visit at 16:00. They didn't. More recently, I reported a blocked pipe on 7th July. The waste pipe from the kitchen sink to the main stench pipe is clearly blocked, as it takes a long time for water to drain from the kitchen or bathroom sink. Also, trying to use my washing machine means that the pipe overflows and as it's an open pipe where the washing machine is, floods the kitchen. I was told the earliest they could repair was 20th July, and someone would have to be at home. My father waited in ALL DAY as I had to work. Nobody came, and nobody had any courtesy to even let me know that they weren't coming. Even the night before, I'd had texts confirming they were coming, but they didn't. After wasting an hour of time I was meant to be working on hold (I do not trust this company to actually call back when I request a call back), I find out that the contractor the job was allocated to had changed the date. Again, why was I not informed of this? I've written a formal complaint on their system, had what I feel is a half hearted apology and they have decided to rebook the appointment on a day I cannot be there, again without consulting me first. And now thanks to your incompetence, my dad refuses to wait in all day (quite rightly as your people will not show up anyway). I was promised a call back today to resolve this booking issue. And of course, nothing! I am fed up of the excuses, and I know full well you will have a copy and pasted reply under this very soon, inviting me to call you. I do not have time to wait over an hour on hold with Platform only to be given assurances that turn out to be false. You have already wasted many hours of mine and my dad's time.

Daniel · 22 June 2023

★★★★★ 1/5

Google

⭐☆☆☆☆ I had a very disappointing experience with Platform Housing. I applied for a Rent to Buy property on Bull Street in Dudley and passed all the necessary checks. I even received an official offer letter. However, since then, the process has been nothing but delays and excuses. For over three months, they kept telling me they were sorting out a building warranty. Each time I followed up, there was a new excuse. Eventually, after wasting my time and hopes, they informed me they couldn’t proceed with the offer due to issues with the new build warranty, apparently because the original builder had gone bust. This should have been made clear from the start. Instead, they dragged the process out and left me in limbo. I find Platform Housing unreliable and unprofessional. I would strongly advise others to stay away from this company if you're looking for a trustworthy housing association.

Adebowale · 5 August 2025

★★★★★ 1/5

Google

During my time in supported accommodation (around 12 months), I found the support to be very limited and not adapted to my needs. At the time, I had recently undergone surgery and was struggling with my mental health. Despite this, I was expected to increase my level of engagement and was sent formal letters about being more active, even though I had clearly explained I wasn’t in a position to do so. Before being placed there, I had spent months asking for help while in previous supported accommodation. I felt that my concerns were not properly listened to, and I was moved into a setting that did not suit my needs at that time. Throughout the experience, I felt that staff focused more on procedures and expectations rather than understanding individual circumstances. This left me feeling unsupported during a very vulnerable period. Overall, the experience had a negative impact on my wellbeing, and I believe there needs to be better understanding and flexibility when supporting people with mental health difficulties. I also felt that decisions about my placement were influenced in a way that did not reflect what I had been asking for or what I felt I needed at the time.

R · 16 April 2026

★★★★★ 1/5

Google

The house I rent from Platform Housing is a shambles. My next door neighbour’s window is on my driveway as is her garden area which means I have no privacy at all and have 2/3 neighbours trespassing on my driveway all the time and hindering by my front door. Neighbours just walk onto my driveway as a meeting point waking up my baby with their loud talking and their awful feral children running up and down on their e Scooters. When I called in to see if anything could be done about this I was advised it’s not classed as antisocial behaviour and “I could get this anywhere”. Living round here is awful and makes me feel quite depressed and the awful housing officer told me “You will not get a move through us, so try private renting”. What an awful attitude to have towards your customers . Before bidding on any property I would advise you to check the property out first as I really regret bidding on this house. The rent is extortionate as well for social housing as is only £200 cheaper if I was to rent privately. A beautiful house ruined by ill mannered children and neighbours with no manners.

Simone · 6 June 2025

★★★★★ 1/5

Google

Everything about this company is a joke. My flat was a mess before i moved in, no insulation, had two newborns over the winter and they still wouldnt cime fix the insulation, toik nearly twi years for them to do it, and showed up unannounced. Gas was left on, no one knew the state of it, had multiple leaks, damp, mold, broken windowns, two years later only got as far as having leaks fixed and insulation done. Complaining gets you no where peiple on the other end of the phone are useless, neighbors are horrible, fence has been broken for about a year every week theyre suppose to come fix it, still nothing done.. . Avoid them if possible😒

Myla · 22 June 2022

★★★★★ 5/5

Google

I have now been with platform housing since October , no hassle help if medical emergencies quiet peaceful love it. Most of the things complained about is easy fix ie fronts of draws pulled of just put some hard as nails glue in screw holes on cabinets and re screw leave to dry , job done . Andy was helpful got the ball rolling quick for move in date , I feel lucky to have a home ! could be homeless if it wasn’t for housing comps like platform housing

Ray · 22 June 2022

★★★★★ 1/5

Trustpilot

43 counts of maladministration, and they still won't send one letter!

I am the authorised advocate for my disabled partner, a Platform tenant. In April she reported being intimidated on her own doorstep, hammering on her door, shouted at, left shaking: a lone woman with health conditions Platform itself has on file. She asked for one thing. A letter to the household responsible. Seventy-five days later, that letter has still not been sent.

BigPow · 11 July 2026

★★★★★ 1/5

Google

Had a missed call from a member of the localities team yesterday on a private number so unable to call back. You have closed a case without resolving the issue, and we are still awaiting a call from our housing officer as requested. Stop ticking boxes and start doing something.

Mike · 16 February 2026

★★★★★ 1/5

Google

Repairs and fittings are not designed to last any time. Cleanliness poor, rent pretty high. Lots gets lost in the ether whether it's complaints or repairs. You won't get updates you're supposed to get about serious matters. Some staff are nice and try to help but a lot are rude and obstructive and more just don't respond. If you are bidding I would advise avoiding this Housing Association. I have had to use several outside public agencies to pressure Platform into action in the past. They won't do anything without significant pressure. If you're already a tenant- record everything. Get everything in writing- you'll need it to go up through their complaints process and get resolutions. And even after all that you will still be treated rudely and probably go through the same stuff again because a. They never meet you so don't know who is who on a local level and b. The system and communication isn't joined up and nothing seems to be learned. And c. They're concerned with just the income. They also can't handle accessibility needs regarding communication.

Lydia · 16 February 2026

★★★★★ 2/5

Google

I really don’t know how many stars to give here. Under Waterloo and problems or repairs were dealt with immediately. Not so it seems under Platform. My theory is they’ve got too big for themselves. My boiler broke down on Wednesday, admittedly an engineer came out within a few hours. He had to turn off the boiler because a new part was needed to resolve the problem. He (engineer) put us down as high priority being as my wife is 78 and suffering with arthritis. I myself 77 have recently had a pacemaker fitted. We have now been without heating and hot water for three days. I’m assuming there’ll be no movement over the weekend. Which will add another two days. With the weather set to be getting colder, it’s going to be a very uncomfortable weekend.

Len · 16 February 2026

★★★★★ 1/5

Google

They have to be the worst HA in the country they are slow to fix things they do not tell you when their repairs team are coming they just turn up they do not update their properties and they are so slow it is unbelievable. And well trying to get them to sort damp problems out you may as well not bother they send out an inspector and he is an absolute p***k who always blames the tenants he is about early 50s and looks like he covers the Skegness area. Waterloo were bad enough and now they have merged into platform they are even worse!

Scott · 22 June 2021

★★★★★ 1/5

Google

Took extra money to cover my additional service charges and didn't alter the dd back. After 5 days of phoning to get my own money back with no joy which left me with no food money for a week have had to get my MP involved. Shabby service. An update - just had a text to complete a survey, however it was distressingly addressed to my late husband, they had his death certificate 16 months ago !!! Cant even get that right

DOROTHY · 9 January 2025

★★★★★ 5/5

Google

So far poor experience these people can't even be bothered to complete a sale before sales team are more concerned about making more sales they can't complete. Myself and disabled child have waiting since early Oct/ November's to complete and still nothing even after my solicitor had to chase these people to complete in early December and by mid December still waiting for the replys.to exchange and complete. we started this process August 2024 now 6 Jan 2025 Really shocking how a business of this size can't complete keep up basic everyday business.

Rebecca · 9 January 2025

★★★★★ 1/5

Google

BUYERS BEWARE ! Recently purchased a shared Ownership home through Platform and was told to put a list of any defects together which i did, included in this was a crack in the glass on the patio door and damaged air bricks these probably being the most expensive to repair among a few others, Platform told me to add them to the defects list which I did then once my defect period had ended told me they wouldn't be fixed as it was not reported before or at handover, there was no handover as no one from Platform turned up we were just given the code to the lock box to get the keys, BEWARE PLATFORM TELL YOU ONE THING THEN LEAVE YOU TO FOOT THE BILL ! SHOCKING !!!! And Now not responding to my emails

Daniel · 8 January 2025