Platform Housing Group Solihull reviews

★★★★★ 1/5

Google

Moved in two yr ago have called them in three timemto fix boiler been told just run it half way the tap it has to much pressure. Never mind I don't have constant hot water and need to run the tap to get a luke warm bath and waste more water then i use trying too get a bowl of hot water i have a water meter trying to get enough hot water to wash cost me a fortune I Moved in during covid still don't know howmtomwork the heating or what the round things Are In the ceiling black mould seals broke on windows and door they even glued My Back door shut andn I had to insit they come to unglue since making the review 5 days ago my boiler has stopped no heating hot water no way to wash freezing house been 48hr now going tk a hotel tonight give platform the keys tommorow they can call me when it is fixed they need to remember they lease homes Not just houses never been so cold my poor children well atleast the black moulds thriving here more then can be said for the tenants

Lee · 22 June 2023

★★★★★ 1/5

Google

Phoneline dreadful can't get through to the right dept. Still waiting to be refunded over £400 after having moved out on Oct 7th it has taken far too long it is Dec in a few days and can't speak to anyone about it...when I do get through they can't put me through to the right dept or you get cut off ...says they will phone back within the hour if you leave your number they don't. Awful customer service especially during a credit crunch...we are now in our overdraft and looking at a poor Christmas ..hoping to receive what we are owed before then but who knows???

Vicki · 22 June 2023

★★★★★ 1/5

Google

I am very disoppinted and sorry to say but their work team is lazy and leave the work over months. My shower was leaking and causing dump in hallway I reported it in november 2021 and a plumber came but did nothing. Then I complained several time but nothing done since. Now we cannot use shower as all the water straight dripped into hallway causing damage to walls and carpey. My children have eczema their plumber came on 9th july left every thing open and said it needs a part to brchanged and till now I rang everyday and requesting to repair it as we are unable to use shower and have no alternatives. No response my children were crying yesterday as they have eczema and unable to use shower. Very very disoppinted with platform team.

Zenab · 22 June 2023

★★★★★ 1/5

Google

This company is THE worst company I have ever come across in my life!! I am a new landlord and have been trying to make payments for service charges that I owe, I have tried calling them several times! If you're not on hold for over an hour with 20 people waiting, you are promised a call back to only be put on hold and then the call cut off. No one is helpful or willing to help resolve your problem despite knowing you have called several times, saying sorry is not fixing the issue!!

Mandy · 22 June 2023

★★★★★ 1/5

Google

Not a single thing they have done has been correct, there is incorrect information on legal documents that they provided from when I purchased the property, they have messed up my payments several times and tried to cover it up when I questioned it, I then received a letter about 4 months later saying I was over paying and due a refund of over £200! even though I questioned this at the time and they denied it. I pay them an admin fee, I am not sure why as I always have to call them up to correct their mistakes I should be charging them an admin fee. The level of incompetence is staggering avoid this company if possible. I did call them up a few days ago about the payments but it just went straight through to voicemail. I left a message and I am still waiting for a call back... I am not going to hold my breath that anyone will call me.

Dean · 22 June 2023

★★★★★ 1/5

Google

Absolutely appalling Nobody does there jobs and can can be contacted. My upstairs neighbourss stack pipe has been leaking and leaving damp in my flat after years of reporting the job the plumber removed my ceiling leaving an exposed pipe leaking feacies urine and other waste water dripping down my walls It has been left like this since July and still nobody has arranged to fix it. A gentleman named Darren Hall came to inspect the property and stated he was shocked and disappointed itt Wass like this then we heard nothing from him, after calling and calling finally a Kevin Potter called back over 2 weeks later to inform us that Mr Hall had been on holiday. This is the last time a manager spoke to us. Every time I call I get told a manager will call me as soon as possible andd nobody every does It is stocking and frankly and health risk to live in these conditions

Tom · 22 June 2023

★★★★★ 1/5

Google

I have come on here to share my experience with platform housing, and noticed straight away that, out of 153 reviews, they have a star rating of, 1.6, it says it all really doesn't it, well unfortunately I am going to lower the star rating even more with my experiences. Have been in my flat now for, 10 years, so have a clear view and understanding of platform Housings patterns and Movements on raised issues by there Tenants. In my opinion, they have a very reserved attitude to issues of importance, in my case, health and safety around the grounds of where I live. From experience, I have always seen serious incidents, and accidents arising from this relaxed attitude, and the company in Question ends up being sued for thousands of pounds because of lack of care and attention for there tenants well being. I wonder how much money it will take Platform Housing to get a Conscience and wake up before there whole reputation is destroyed.

John · 22 June 2023

★★★★★ 1/5

Google

In all honesty I feel that they don't deserve any stars. My shower has been broken for 8 months, called so many times and even put complaints in and still nothing, ended up having to pay for it to be fixed by a private company as no one from platform was getting back to me after multiple times calling. Also had to pay taxis to go and bathe myself and my 1 year old little girl, as well give money to bathe at family members as it isn't cheap to live ,yet if I didn't pay my rent they would be soon on the phone or knocking on my door, disgusted with them. The shower is supposed to be an emergency cos I have a child under 3, but they don't care about there tenants, can't wait to move!

Jordan · 22 June 2023

★★★★★ 1/5

Google

Platform Housing took over my housing contract that I originally had through a much better company so unfortunately I did not get to choose them as my housing association. They will fob you off as much as they can. I was told not to take out building insurance when I took the property as the HA cover it. Turns out this is a complete LIE. The building insurance they offer covers very, very little and it seems impossible for me to take out building insurance myself because the HA supposedly cover it. I am now left with a leak in my roof and Platform Housing couldn't care less, as long as they are covered by their contract they do not care about the welfare of their tenants. They have hugely miss-informed anyone that takes a house with them. I simply cannot afford to fix the rood myself when the leak was not even caused by me so when I eventually move out they will be given a house with a broken roof which they will HAVE to fix. Not my problem!!

Rebecca · 22 June 2023

★★★★★ 1/5

Google

Honestly the worst organisation I’ve ever had to deal with. They arrange appointments and don’t turn up and also don’t let you know. They DO NOT deal with antisocial behaviour, they will literally keep shutting you down so that you drop it. They’re absolute cowards. Tenancy agreement May as well be null as the antisocial section seems to not apply to my neighbours?! They DO NOT get back to you, so then you spend hours and I’m not exaggerating, I mean hours on the phone trying to get through to the call centre. If you want to speak to someone specific, you have to book an appointment literally weeks in advance and guess what, they never call! Or if they do, it’s on a day that was not mutual and then you start the call centre process again 🙃 I’ve had no neighbourhood officer basically since I moved in, so no one deals with your issues. I know times are hard when it comes to renting but please rent from another HG if you can!

Like · 22 June 2023

★★★★★ 1/5

Google

been on the phone to emergency and have not had anyone pick up in hours we have no heating or hot water my babies are only 3 months old and i need heating to keep them warm in this minus degree weather and i also need hot water so i can wash up there bottles so they do not starve, the call has been cut off multiple times and it’s getting colder and colder in the house. this is disgusting and obviously from other reviews not the first time this has happened to someone, you need to sort this company out as it is an absolute joke poor families going without necessities due to your inability to do your job

Morgan · 22 June 2023

★★★★★ 4/5

Google

In the 10 months I've lived in my property I've needed 3 emergency repairs and I must say each time I've had good service, the latest which was an heating issue has taken longer and has yet to be resolved but the emergency plumber has left heaters for me to use. The initial process of calling is long, the longest I've been on hold for was 1 hr and 20 mins but it is what it is, everywhere has overworked and under paid staffed but I can't actually fault the work carried out and the contractors that have been have always been friendly. My previous property with a different company left me without hot water for 6 years even with a newborn baby so it's refreshing to rent with a tenant who follow through.

Sophie · 22 June 2023

★★★★★ 1/5

Google

I moved to Plataform Housing end October 2021, on the Handover I saw some issues, after I reported in the website, I reported by phone and e-mail, after 1 year I reported in the inspection time. Almost 2 years, the Plataform answer the e-mail that I am not reported the issues and that they will not fix in the photos it is easy to see that this is an installation defect and I do not use it. Also the angle of the slabs of the garden door is wrong so when it rains the water is all still in front of the door looking like a swimming pool. Other big issues I still receive in my address unpaid electric and gas bill spent before my move. This bill still on the Plataform name, but stil affect my credit score because it is linked to my address. when I received these letters I took them to the Plataform sales but I see that nothing has been resolved.

Munhoz · 22 June 2023

★★★★★ 5/5

Google

Platform housing do 1 thing well. And 1 thing only. They are sorry, appreciative and understanding. I will wait for my return phone call that could happen anywhere between 1-7 days. No warning of when they might call back. If I miss it because I’m at work then they may call back in two days. I pay them service charge every month for this service.

Sean · 22 April 2024

★★★★★ 5/5

Google

Had an issue with an electrical socket and had a contractor sent out quite quickly! The contractor (I forgot his name 😩) was so lovely and was able to sort the issue in no time and was so friendly to talk too (my puppy also appreciated the fuss!) I also noticed when he left my gate lock was loose so he tightened this up as he left without me asking which was so kind of him. 🌟🌟🌟🌟🌟 👏🏻

Siobhan · 22 June 2023

★★★★★ 1/5

Google

Absolutely shocking performance by platform &Susan Franklin who is supposed to be a housing officer. Ignore all of your concerns &am constantly chasing for repairs at my own cost!then they are still not done correctly!disgusting attitude by Susan Franklin!

Nicky · 16 March 2026

★★★★★ 1/5

Google

I have a leak in my roof I reported it 4 months ago still no one has fixed it and they say there is a delay. It's hard to even describe in words what a useless company avoid if you can.

Kriss · 8 April 2025

★★★★★ 1/5

Trustpilot

I'm very dissatisfied with the service…

I'm very dissatisfied with the service the housing association. They have very poor communication and refuse to listen to you. You have a job booked and they send the wrong team. They are very ignorant and ableist!! They do not take into consideration peoples disabilities and needs. Avoid this housing association at all costs.

Walta · 4 October 2025

★★★★★ 1/5

Google

My son has had a leaking roof for over 3 years. Furniture and carpets ruined. Water pouring through light fittings. Endless replacement of Furniture. Unable to use bedroom. In last night's storm water once again pouring in. Video of this has now been sent to MP. Nobody at platform cares. This has had a terrible impact on the families health. Still nothing is done. Shame on you all. Disgusting treatment of your tenants.

Jackie · 22 June 2023

★★★★★ 1/5

Google

These photos are of toilet roll from my drains that have been blocked for the last 3 weeks. The drain company obviously did not do the job properly and I am having to hose this down every day! It is disgusting. I rang when my drains were …

Cathryn · 16 November 2025

★★★★★ 1/5

Google

Reported a repair on 28th of march this year, still has not been fixed 8 months later.

Anisa · 5 November 2025

★★★★★ 1/5

Google

Homelessness is a better option.

Fjenfn · 9 August 2024

★★★★★ 1/5

Google

Sadly I have to give even 1 star just to type this review. I am honestly beyond disgusted at how platform housing group have treated me. I have been the main tenant on a property for over 4 years and recently after my mother passing away, …

Harry · 16 November 2025

★★★★★ 1/5

Google

Sent vunrable man out over a week ago to assess why no heating or hot water after saying there was covid in the property was made to come Then in these freezing temperatures with 3 vunrable people in the house with long term health issues (not related to covid )they said a week to get new boiler. (We was covid clear day after bloke came out n told them.but still said a week) cos hundreds going wrong duh spend money then you won't have issues if you don't maintain stuff issues arise they will not come out to side of my house to land they own now saying not on there deeds its ghost land worst company ever do not help disabled people but telephone people n contractors been fab other times it's the big wigs who sit behind a desk.ruin it was with fortis never had an issue. Won't come out 2 a border at the side of my house saying its ghost land but previously fortis maintained it platform housing don't care about anything or anyone I tried to do side of house but was left over a year n it needs proper machinery its being used to dump rubbish n there has been rats n won't replace rotten gate or panels that are weather damaged what do they do Today September 2024 3 hours on hold 2 hours it cur out then another hour finally got through to a lovely lady who answered my questions vert professionally and she kept apologising. For her stutter I told her she has been polite professional and given amazing customer service no apology needed

Donna · 24 September 2024