Platform Housing Group Solihull reviews

★★★★★ 1/5

Google

reported a cooker fault 19.5.2022, engineer came on 24.5.2022 said not repairable , his office emailed platform housing saying new cooker needed , now 10.06.2022 still no contact from platform , still no cooker , still paying platform for a cooker i cannot use, I offered to have them remove the cooker and i would buy my own , would of been less than 24 hours and new one could of been fitted, seems to few staff to answer the phones and to few staff or staff that are not interested to do follow on work and a ceo who believes what she reads on computer spread sheets and does not want to know the truth

Thurcaston · 22 June 2022

★★★★★ 1/5

Google

Terrible service waiting hours on phone made an official complaint they told me 3days for someone to Calle Me back still waiting had no bath for 3 weeks as need new bath got 3 children had to bath our baby in kitchen sink and my other 2 children with a bowl and water asked for compansation heard nothing it’s bad when I had to get MP INVOLVED AND ENVIRONMENTAL HEALTH INVOVLED AS ITS AGAINST HUMAN Rights to leave us 3 weeks with out a bath as soon as u mentioned compansation they turn there ears off

Andrew · 22 June 2022

★★★★★ 1/5

Google

If I could give 0 stars I would. I'm being accused of owing rent money even though uc pay my rent and I don't even see that money. They've done this to 2 other young girls that I know and someone else to! They are threatening to go to court for possession of my property and seem to be adamant they get the money yet it's not my debt!!!! They think they can do this to people especially young single women

Harley · 22 June 2022

★★★★★ 1/5

Google

Platform housing are a joke when it comes to having any repairs done,been trying to get my windows fixed ever since I've been in my flat but they just keep fobbing me off with one excuse after another. I have also been trying to get some help from the wellbeing fund which I contacted them about in April they sent me a text about if I could afford to keep my flat in good order meaning things like decorating and the like,so answered all of the questions, then too days later was ask the same questions which I also answered, then afew days after that they texted me say they had sent me some vouchers?? which I haven't received.So tired to get in touch with them and still haven't heard anything back from the wellbeing team until today, when they texted me again asking me to rate my satisfaction on the out come of ASB case and again I have no idea what there on about.. All I want is for someone from the wellbeing team is to ring me about this please... But I think it's to much to ask them to get in touch with me about because it seems to me that they don't like talking to there customer, they would rather just send texts which in my case I have no idea what there on about.

Sean · 22 June 2022

★★★★★ 1/5

Google

Absolutely disgusting company. Was a tenant with Elgar fortis and now these for 40 years! Moved house. Applied for dual Housing benefit which I was entitled to. They then abused me,threatened me with court over money I owed supposedly. Which I didn't. Set up a payment plan which they then sent threatening letter. Set up another to find out I was right all along and they owe me money! Try getting it back though! Weeks and weeks. Phone call Friday to say I will get the money Tuesday. But I am still thinking I won't! Treat people awful

HARVEY · 22 June 2022

★★★★★ 1/5

Google

Platform housing group is probably the worse company I’ve ever had to settle into. Not only do the properties stink, the lift is consistently broken, constant repairs, 4 machine & 3 dryers amongst maybe 60 tenants… Tenants are either on drugs or need mental health support. If you are a stable individual and need social housing then please avoid this company. They do not care. Their property itself is vile and disgusting on Jarrom court. The only nice thing about the place is the actual flats (which they will give you with no carpet and whatever the old tenant left). I’m sure they will comment and give some very generic bs advice but until you repaint, fix the lift, work on the CONSTANT WATER ISSUE & offer sympathy to your tenants then my feelings stand.

Hennessy · 22 June 2022

★★★★★ 1/5

Google

You cannot actually get through to their phone line. 90% of their phone options are a dead end so they just waste 20 minutes of your life. Nothing but trouble. Do not let them put you on hold or transfer you to another department. I had to hassel and hassel and go to the top of the company to get basic information to be able to purchase the house I have moved into and even now 2 months later the customer service is still apauling.

Jordan · 22 June 2022

★★★★★ 1/5

Google

Well……. Where to start! Moved into a shared ownership property. Because we own 50% we are fully responsible for repairs and Platform will not provide any support. Gave up complaining and even went to the ombudsman as well as disrepair insurance companies to try and fight. We were constantly told that the repairs are “wear and tare” and won’t be supported. The street is in disrepair with some poor chap opposite (who is a platform tenant) who has had to fight for a new roof on a 12 year old house….. he’s been fighting for THREE YEARS! I bought this house because it was shared ownership. If you are looking for a shared ownership i recommend anyone but platform. We pay a service charge but they won’t maintain the surrounding greenery because you guessed it……. “You own 50%”. Years gone by and I want to purchase some more of the share but refuse to wait on hold as I was “position number 27”! Probably more people complaining about the terrible treatment. I advise you to steer clear. I bet I won’t even get a reply go this because of course….. I pay a mortgage!

Peter · 22 June 2022

★★★★★ 1/5

Google

Our stairlift packed up last week, I cannot walk upstairs or downstairs, so I have had to stay upstairs. If we have a fire, I am pretty much dead. I have been in contact with Platform only to be fobbed off with planning commitee excuses, which has now been changed to occupational therapist excuse. We have had several housing associations since these were council owned houses, Platform are head and shoulders above all the others as the worst. They should be ashamed of themselves, If they are not prepared to look after their customers, then they are in the wrong business.

Steven · 22 June 2022

★★★★★ 1/5

Google

Do not buy a house from these people at any cost! I got misled into buying a 3 bedroom terrace only to find out years later the neighbours house had been built differently to design upon planning permission. which means all the room are close together with just a flimsy plasterboard wall partition instead of parted by a entrance door/hallway as was in the plans when granted planning permission. Had nearly 5 years of noise issues. Made a formal complaint now there trying every trick in the book to get out if doing anything about it. Feel conned into buying the house didnt know about design change was not told the build differed to plans and have now bought a home thats defected as a result. Housing officer does nothing to help awful neighbours house built awful too Again do not go near these people.

Jason · 22 June 2022

★★★★★ 1/5

Google

Absolutely awful service. Take over £80 service charge from people for maintenance but don’t deliver! The bins were left all over the place a few weeks ago and now the grass is almost up to my knees around Wellesley Gardens. What am I paying for?! This housing group is a huge let down to this beautiful area and when you phone them they never want to take any ownership. So disappointed and will definitely advise people to think twice when buy a property under the “care” of Platform Housing. You only got one star because I have to select one to post this comment otherwise you deserve nothing at all.

Lotus · 22 June 2022

★★★★★ 1/5

Google

Myself and my husband have been without heating and hot water for a week now. I'm severely disabled and my husband has COPD. He's disabled too. My daughter spent every day last week ringing Platform despite having problems of her own. She also rang Aaron services to no avail. I rang Aaron earlier to be told Platform didn't put our repair through as a priority. My old council were excellent. Platform are definitely the worst. Dishonest, uncaring. I wished we'd never moved here

Julie · 22 June 2022

★★★★★ 1/5

Google

Absolutely shambolic, beautiful house going to wrack and ruin because they won't carry out the repairs. I cannot stress how stressful this is. All day repair calls for people to come and take pictures. Absolutely fuming nothing is ever straightforward. I'm going to have to leave my beautiful home because I can't deal with the stress. Edit as of 10/03/22 Things are looking up on the repairs front. Fences have been repaired with concrete posts. These repairs were done on a different day to what was booked. Just a few more to go repairs to go, thank god for gorilla tape. Thank you for doing the work. I'm starting to feel a little more hopeful. I think it's also important to note the trades men are not at fault and do the work and always friendy. The issues seem to be within the office. Edit 21/3/22 Job measured again fouth time in 5 years and more pictures taken. No work done. After being assured job was going to be completed by office. Garage door.

Melissa · 22 June 2022

★★★★★ 1/5

Google

Very poor service. Waiting over 6 months for repairs to be completed. 2 ignored written complaints. 1 official warning from the local council to undertake said repairs. Now on Third offical complaint and still no repairs. So currently stuck with hardly any water pressure through a lead pipe contaminated water. Bricks falling out of the wall and cracks everywhere. Had an inspector out when we moved in but has fone nothing to get these issues resolved. Still taking my money every month. I work hard and due to having children with disabilities life hasn't allowed me to buy. So im trapped with a useless landlord that shouldn't be allowed to manage the huge social housing stock they have. Staff are all working remotely because of covid and take an eternity to answer the phone if at all. I've never spoken to my housing officer, not sure what work they do if anything like what they should be? Next stop is ombudsman and local MP. I'm a very very annoyed NHS worker not working from home. Come on Platform no more excuses get the job done!!!

Michelle · 22 June 2022

★★★★★ 1/5

Google

THESE PEOPLE ARE MUGGING US OFF. I have leaking radiator that's been continuously leaking for the past 4 weeks on my brand new carpet. I have a broken boiler a rotting bath and have asked continuously for appointments and they have not turned up and left me for the past couple of months In this state. Platform Housing NEED TO FIX UP! Because I'm seeing more than one bad review on here for god sakes fix up. It's pathetic honesty. It's not the people on the phone they are generally nice and very kind but the repair guys are lost cases walking around oblivious to the things they need to fix because they dont write any reports down on the system even though they say they do. One says he won't the next one says he will and the the one after that turns up and says there's no report been made on the system and they have to go write one. I'LL SAY IT AGAIN FIX UP. PATHETIC.

Chi_ · 22 June 2022

★★★★★ 1/5

Google

If i could give 0 stars i would. A warning to anyone STAY AWAY FROM PLATFORM HOUSING. I am genuinely contemplating moving house simply down to how poor their service is. The flat has so many repairs needing, but you are either thrown around different people who are clueless on what they are doing, or you never hear a thing back from them. Ontop of the fact they dont listen at all, everytime ive told them i cant do a certain date i then wait 2 hours in a que on the phone just for them to put something on that date. Ive just started work and the impact they have had on my mental health has been really bad. They do not care nore pretend like they do. Its impossible to get in contact with them as much as they tell you too and when you do your issue is never resolved, and this is coming from someone on the priority list as i have a disability. Please if you have the choice avoid them at all cost. i can say hands down they are the worst most unprofessional service i have ever used, i mean just look at all the other reviews to back this up.

Tyler · 22 June 2022

★★★★★ 1/5

Google

Good luck getting them answer the phone, you'll spend a lot of time on hold. An edit.. They will say to you 'use the web form to report a repair' and when you do, you will be given a phone number to ring!! On ringing the number you will be asked by a robot to punch numbers into the key pad, not so easy for those with limited dexterity. Once you are past the robot you will be told 'sorry the office is now closed' twenty minuets before advertised. Thankyou Platform for bringing comedy into my life, but I would have appreciated a plumber so much more.

Barncat · 22 June 2022

★★★★★ 1/5

Google

I have to say i would not recommend them, unless you enjoy waiting a really long time for anything to be repaired, years in some cases, or even longer, there seems to be no organisation whatsoever, if you have a gas safety check or electric visit booked in be prepared to take a week off work because most of the time they wont show up at the arranged time and will call to rearrange for another day. If you do have an absolute emergency be prepared to argue your case, i was threatened that not being able to access the interior of my house because of a broken front door lock would be charged for if they assesed that this was not an emergency (we only have 1 door to the flat) and i had to argue to get them to even come out at all. overall could do a lot better.

Chris · 22 June 2022

★★★★★ 1/5

Google

If it was possible to give minus points I would do it in a heartbeat. After endless communication I finally got them to come out and repair a rotting window frame. I swear a 15-year old could have done a better job. After painting the whole of the outside of my bungalow at my own expense, I have asked if they would come and paint one small section that I can’t reach. Still no comeback. I have filled in the proper form asking them to come an fix a dripping tap (I only asked that because I can’t undo the tap myself). Which begs the question why am I paying a service charge? Telling me to get in touch with the relevant dep’t, just proves they don’t read or couldn’t be bothered to read customers concerns.

Tree · 22 June 2022

★★★★★ 1/5

Google

My mother lives in a ground floor flat in a block that is supposed to be for the over 55’s. About 18 months ago they moved someone in above her who quickly moved her two adult sons in. Since then my mom has had to put up with constant noise, anti social behaviour and drug taking in the halls, not to mention friends of this family sleeping under the communal stairs. My mom doesn’t feel safe in her own home. She is 76 and doesn’t go out any more. Her mental health has deteriorated so badly and we are tired of seeing her this way. What have Platform done.?Absolutely nothing!!! We have complained constantly, along with other tenants and the police have been involved on numerous occasions. I know Platform will read this and fob us off with the standard reply and do nothing. Meanwhile my mom has to live with this. We are now trying to get our local councillor involved. Like others who have left a review, if I could give no stars, I would

Genesis · 22 June 2022

★★★★★ 5/5

Google

Fantastic. I rang today to say I had no heating or hot water and they said it will be up to 5 days to sort, the lady was lovely on the phone she said it sounds like low pressure so I googled to see how to do it and I fixed it, within a couple of hours someone came out to sort it for me but I had done it. He fixed the radiator that was leaking within 15 minutes thank you so much

Claire · 22 June 2022

★★★★★ 1/5

Google

Didn't bother to let us know our water supply was going to be turned off for 8 hours. 75 flats affected some tenants housebound and absolutely no warning. one minute I'm washing up next minute nothing. When I emailed to find out what was going on I was told they FORGOT to send a letter out. Only a company as incompetent as Platform could leave an entire apartment block without water all day during a pandemic when we're all supposed to be washing our hands more. Platform Housing Group is a joke.

Leigh · 22 June 2022

★★★★★ 3/5

Google

I understand the negative reviews regarding repairs, but surely you've got to give them a bit of leaway, they manage so many properties and can only have so many contractors and repair men. Some of platforms internal policies are very very stupid and questionable. Repairs - I've only had 1 issue with all of my reported repairs so far. And again this issue was shambolic to your company. How the hell can someone be sent to a property to not know what they are there for.. your kidding me right 😳. Also different departments say different things meaning it's impossible to get a straight answer from these. Housing officer- A credit to your company. She sorts anything out when she's able to. She keeps in contact and gets these things done. Genuinely I do think without her I wouldn't be alive right now. So yeah I do appreciate her work alot. I give 3 stars because you do eventually get things sorted. And you do more than the local council. Fix internal issues and maybe you'll have happier tenants. I genuinely would give 5 stars if this was just for my housing officer! But the repairs and miscommunication between inside of platform is scarily bad.

Adam · 22 June 2022

★★★★★ 1/5

Google

Absolute nightmare! I am disabled suffering from a number of complaints including cancer. I have been in contact with Platform since September 21 to try and get 2 external electrical sockets fitted so I can have a mobility scooter. Still phoning and chasing 7 months later to be told same old story that they will pass on to their planning dept. and someone will ring me back within 3 days. 7 months ago Platform told me as I was disabled they would do the work for me free of charge even though I was willing to pay. I contacted electrical companies and individual electricians at the time who were quoting 4-6 months lead time to do job. I wish I had gone with one of them as the sockets would probably been fitted by now. If this is how Platform treat their disabled tenants I dread to think how they treat other people. I am housebound, other than community transport taking me to hospital and occasionally a friend coming and taking me out for coffee. SO FRUSTRATED!!!

Esther · 22 June 2022