Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIf I could leave less than one star I would. Poorly ran company, nothing ever gets done and are happy leaving 2 young children living in a mould ridden house because they can’t be bothered to fix the issues.
Jasmine · 24 September 2024
Agent replied · 24 October 2024
Good Afternoon,
I am sorry to hear that you are unhappy with the service you have received. If you would like to discuss this further please contact us via one of our communication channels: Platform Portal on www.platformhg.com/your-platform, webchat and social media. You can also call us on 0333 200 7304, lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kind Regards
Tim
★★★★★ 1/5
GooglePlatform Housing's anti social behaviour policy is "if you're not reporting it, it's not happening."........You know there's a drug problem at my apartment block. The police are involved. Yet you won't take action against the tenants because other tenants aren't willing to put themselves at risk by ratting on them. You're a disgrace. Two deaths and counting. How many more before you step up and protect people from this criminal activity?
Caroline · 22 June 2022
Agent replied · 21 June 2024
Good Afternoon Caroline,
Sorry to hear that you are having problems with your neighbours regarding a drug problem.
We are glad that you have made us aware as we take all reports of anti-social behaviour (ASB) seriously as everyone has the right to feel safe in their own home. If you report ASB to Platform Housing Group it will be logged and investigated by the Neighbourhood Officer of the area in which you live. Platform Housing will take action where required or involve relevant agencies if it cannot be resolved by Platform Housing as the landlord alone.
If you can contact us with the specific details such as names and addresses of where you are experiencing the problems, via one of our communication channels, Platform Portal on www.platformhg.com/your-platform, webchat or social media we can ensure this is looked into for you, you can also call us on 0333 200 7304 to provide this information, lines are open Monday - Friday 8:30-5:00pm. If you or your neighbours feel that you are in immediate danger, we would encourage you to contact the police on 999.
Kind Regards
Laura
★★★★★ 1/5
GoogleDisgusting leaving a mother and two children under 4 with health problems with no heating for several weeks . Several site visits stating it's a part then saying the boiler is no good and now have to wait until 11 th January to be replaced and left her with heating fans that so far in one week cost £90 to run whilst she trying to put herself uni Christmas .
Brian · 22 June 2022
Agent replied · 21 June 2024
Good Evening Brian
We are sorry to hear that your family member/ friend has had to use temporary heating whilst waiting for new parts to fix her boiler. We can look into if parts have been received and if so bring this forward for her if there is availability.
In order for us to assist with this , please contact us via one of our communication channels- Platform Portal on www.platformhg.com/your-platform, webchat or social media. You can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kind Regards
Laura
★★★★★ 1/5
GoogleTerrible housing platform. My mum phoned the emergency plumber due to an issue and said that they would not be able to come out and fix it as no one was available. They don't care about their tenants at all!
Hayley · 16 August 2024
Agent replied · 23 August 2024
Good Morning Hayley,
I am sorry to hear that you are unhappy with the service your mother has received from Platform Housing Group. Please contact us via one of our communication channels if you would like to discuss this further: Platform Portal on www.platformhg.com/your-platform, webchat and social media. You can also call us on 0333 200 7304, lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kind Regards
Molly
★★★★★ 1/5
GoogleDisgusting company - Disgusting service - Disgusting people.
I sent an email with attached death certificate on 5th Jan 202 for my deceased mum, on23rd Feb 2022 I still got sent a rent review!
Nobody cares - Nobody listens - 3 phone calls later & 4 hrs later this is still not resolved!!!!
You poor people who have to deal with this shocking company, i really feel for you!
Nick · 22 June 2022
Agent replied · 21 June 2024
Hi Nick. Thanks very much for getting in touch and I am really sorry to read the way you feel about this. Please can you e-mail CustomerFeedback@platformhg.com with further details and we will look into this further? Kind regards, Ollie
★★★★★ 1/5
GoogleI am writing to express my deep concern and disappointment regarding the lack of action taken by your organization in response to a serious gas leak and a non-functioning boiler in my residence. Despite multiple reports and requests for assistance, no action has been taken, putting my safety and well-being at risk.
Răzvan · 24 November 2023
Agent replied · 21 June 2024
Hi Răzvan
I am sorry to hear of your concerns following contact with Platform Housing Group regarding repairs to your heating system.
We would like to have the opportunity to look into this further for you. Please contact us via one of our communication channels. The Platform portal is available on www.platformhg.com/your-platform. Alternatively, we have webchat, social media, or a team of Advisors in our Platform Hub which you can call on 0333 200 7304. Lines are open Monday - Friday 8:30-5:00pm and one of the team will be happy to help.
Kind Regards
Molly
★★★★★ 1/5
TrustpilotComplaints department shocking !
I've had an open now escalated complaint since August 2023 . I would urge everyone to check their accounts carefully . This is the second year they have made a mistake . I've waited for the £225 compensation for my son since 25th December . Sent a chasing email weeks ago had a response today that they don't have the form which I sent ! They won't even provide a print out of his accounts . If you are reading this Platform Im going to my MP if he doesn't have the money transferred and his balance by 5pm on Monday customers have the right to see their accounts ! Case 3450
Karen · 2 February 2024
★★★★★ 1/5
TrustpilotThey left me in a damp riddened flat…
They left me in a damp riddened flat with mould. I suppose they were too busy having tea breaks, and posting on tik tok.
Neal · 30 January 2026
★★★★★ 1/5
GoogleAbsolutely disgusted with this company
I have repeatedly rang about lighting on 3 floors ..someone eventually comes out and within 15 mins all stairway lighting is completely out..including emergency lighting
This is dangerous 2 flights of stairs pitch black
Fire and trip hazard
It's been ongoing for 2 years ..and is never fixed and I'm fed up and frustrated with it
And then you get a resident
Dawn · 22 June 2022
Agent replied · 21 June 2024
Good Morning Dawn,
We are sorry to hear that you feel this way about Platform Housing Group. We would like to have the opportunity to assist with the lighting issues you mention and get this matter finally resolved for you.
If you would like to find out what we may be able to do to support, please contact us , via one of our communication channels , Platform Portal on www.platformhg.com/your-platform, webchat or social media we can ensure this is looked into for you, you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kind Regards
Chad
★★★★★ 1/5
GoogleAbsolute disgrace of customer service, been trying to resolve a simple situation for 8 weeks now and this company have been very patronising and manipulative to the situation. Been ignored for months and have caused me and my new born distress. The company have suffocated me verbally and found no way of communicating successfully with any advisor in the 8 times I've been in contact with them.
Ismaeel · 22 June 2022
Agent replied · 21 June 2024
Hi Ismaeel,
Thank you for your review and I am sorry to read of your view of Platform. Please get in touch with our Customer Experience Team via e-mail and we can look into this further for you. The e-mail address is CustomerFeedback@platformhg.com. Please provide your address in the e-mail and as much detail as you can regarding your query.
Kind regards,
Ollie
★★★★★ 1/5
GoogleThey don’t bother answering calls they don’t want to.
I don’t know how they sell houses
Yudhvir · 2 April 2026
★★★★★ 1/5
GoogleAwful over 55s flat! My Nan is 82 and not valued at all by platform housing group. Disgusted
Mistri · 22 June 2022
Agent replied · 21 June 2024
Good Morning Mistri,
I am sorry to hear of your concerns relating to your nans property. If there is anything we can assist you with please contact us via one of our communication channels- Platform Portal on www.platformhg.com/your-platform, webchat or social media. You can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kind Regards
Molly
★★★★★ 1/5
GoogleHang rang over 50 times and been waiting over 16 months for repair..all I get told is someone from asset management team will contact me and no one ever does..had 3 different inspectors out come out who said it’s disgusting..gonna get legal advice now fed up of waiting and gave them more than enough chances
Alan · 22 June 2023
Agent replied · 21 June 2024
Good Afternoon Alan,
I am sorry to hear you have not had a good experience in relation to time taken to complete repairs to your home.
So that our Customer Experience Team can look into this matter for you, please contact us, via one of our communication channels, Platform Portal on www.platformhg.com/your-platform, webchat or social media , you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help to have you concerns investigated.
Kind Regards
Laura
★★★★★ 1/5
GoogleMy partner has been with platform for just over 1 year and as of far she's received too complaints from her neighbour even though the complaints are false the neighbour in question spends her entire day banging around her flat and in the evening smoking weed to the point of her having to close windows
Ciaran · 22 June 2023
Agent replied · 21 June 2024
Good Afternoon Ciaran
I am sorry to hear of your concerns relating to your partners tenancy with Platform. If there is anything we can do to assist you please contact us via one of our communication channels: Platform Portal on www.platformhg.com/your-platform, webchat or social media. You can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Please note we will need prior authorisation from your partner to discuss any details of their account.
Kind Regards
Molly
★★★★★ 1/5
TrustpilotAvoid if you can
Avoid if you can. I was unfortunately transferred to Platform from another housing company who were much better. Platform are absolutely terrible. They just do not care. Never reply to emails, when they do they don’t actually look into your issue. Just fob you off with the bare minimum effort possible. They increased rent twice a year for two years which I’m not even sure is legal. I was under the impression rent can only be increased once a year. I questioned this & got a half arsed reply which didn’t actually answer my query at all. They are completely and utterly useless. If you have a Platform house don’t expect any help whatsoever because they don’t care and they have no idea what they’re doing. It’s embarrassing.
Rebecca · 27 November 2023
★★★★★ 1/5
GoogleVery rude member of the rent team Paul Barrett . Clearly has no customer service skills and does not respect others when talking over them . Not great at all
Steven · 17 October 2024
Agent replied · 24 October 2024
Good afternoon Steven,
I am sorry to hear that you are unhappy with the service you have received. If you would like to discuss this further please contact us via one of our communication channels: Platform Portal on www.platformhg.com/your-platform, webchat and social media. You can also call us on 0333 200 7304, lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kind Regards
Tim
★★★★★ 1/5
Google£190 for them to do a gas and electrical test on there property for a mutal exchange no other housing do this only platform do this they do not care about your circumstances or the cost of living they only tell you to apply for the money from a charity very greedy company
Leah · 22 June 2023
Agent replied · 21 June 2024
Good morning Leah
Thank you for your recent review, I am sorry to hear you are unhappy with the charges for the electric and gas tests when you have looked into a Mutual Exchange.
Before applying for an exchange, tenants are advised to read the information on the website as the costs are listed on the Mutual Exchange information page, it is also listed on the application form.
Safety checks are completed for the tenant's safety. Electric checks can take between 4-6 hours depending on the size of the property. The gas check is carried out after the move has completed to make sure no gas pipes have been left exposed after removal of cookers or the previous tenant has not turned off the gas.
Part of the process of a mutual exchange is the safety checks we are required to carry out as you are choosing to move out of your property. All tenants are required to pay for these checks. We understand that the cost of moving house can be expensive, and we ask that you make sure that you are in a position financially to be able to afford all of these costs. If you think that you are not able to afford the costs of the safety checks, it might be worth speaking with your local CAB office or Local Authority to see if there may be a charity in your area that would be able to help.
Any further information is on the Platform Housing Group website.
Kind regards
Matt
★★★★★ 1/5
GoogleShower has been broken for 5 months, no one able to fix it, no replacement. 3 adults in apartment with only one broken shower. Front door to building has been broken for weeks so you’re either locked out, or it doesn’t shut so anyone can wander in. Difficult to get through to report.
Amy · 22 June 2021
★★★★★ 1/5
GoogleDO NOT ENDANGER YOUR LIFE BY LIVING IN ACCOMMODATION PROVIDED BY PLATFORM AND MAKE SURE ANY FAMILY MEMBERS STAY WELL AWAY TOO
T · 16 January 2025
Agent replied · 23 January 2025
Good Afternoon,
I am sorry to hear that you are unhappy with the service you have received from Platform Housing Group. To discuss this further please contact us via one of our communication channels: Platform Portal on www.platformhg.com/your-platform, webchat and social media. You can also call us on 0333 200 7304, lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kind Regards
Molly
★★★★★ 1/5
GoogleLeft my 2 year old God-Daughter without hot water for 5 days and counting... Using the ridiculous argument of "Total Boiler Failure is not an emergency during summer"
Way to go when Hygiene is so Important at the moment...
Get Your Act Together... Private Housing Sector and Housing Ombusman are now involved.
Michael · 22 June 2021
★★★★★ 1/5
GoogleIt is a regular occurrence that the heating and hot water is off in Dene fields court why can't a local engineer carry out repairs instead of a company in Birmingham it has now been off for two more days. Since platform have taken over this complex standard have continually deteriorated.
Martin · 22 June 2023
Agent replied · 21 June 2024
Good Afternoon Martin,
We are sorry to hear that you feel this way about Platform Housing Group. We would like to have the opportunity to assist with heating and hot water
If you would like to find out what we may be able to do to support, please contact us , via one of our communication channels , Platform Portal on www.platformhg.com/your-platform, webchat or social media we can ensure this is looked into for you, you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kind Regards
Jag
★★★★★ 1/5
GoogleAwful service they make you wait a long time for repairs customer service is terrible they raise the rent every year and do nothing to help the tenants
K · 3 October 2024
Agent replied · 24 October 2024
Good Morning K,
I am sorry to hear that you are unhappy with the service you have received. If you would like to discuss this further please contact us via one of our communication channels: Platform Portal on www.platformhg.com/your-platform, webchat and social media. You can also call us on 0333 200 7304, lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kind Regards
Molly
★★★★★ 1/5
GoogleBeen in my house since 2006 cold property to say the least had new storage heaters in last year they have never worked 3 electricians have been out even they did not know how to work them new kitchen being put in after Xmas god help us the staff you speak to are very rude no manners and tell lies about sending repair men out but they are quick to take the government funding saying oh yes our properties are up to scratch there is only 1 person getting rich the directors who sit in the big chair do the housing corporation still fund these housing associations I wonder fed up with it
Jennifer · 24 August 2023
★★★★★ 1/5
GoogleI have reported a boiler problem and no one has contacted me, regarding of my repetitive phone calls to them . I kept on being told you are on 24 hour priority list. It’s been two days now with no heating or hot water. With children in the house.
Btw · 22 June 2023
Agent replied · 21 June 2024
Good Afternoon Btw Pros only,
We are sorry to hear that you feel this way about Platform Housing Group. We would like to have the opportunity to assist with your repairs issue.
If you would like to find out what we may be able to do to support, please contact us , via one of our communication channels , Platform Portal on www.platformhg.com/your-platform, webchat or social media we can ensure this is looked into for you, you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kind Regards
Jag
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