Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePortal and phone line is a total waste of time however they will hound you the minute you fall behind with a rent payment
Michael · 22 June 2023
Agent replied · 21 June 2024
Good Afternoon Michael,
I am sorry to hear that you have struggled to contact Platform Housing Group. If you still require assistance please do not hesitate to contact us via one of our communication channels: Platform Portal on www.platformhg.com/your-platform, webchat or social media. You can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kind Regards
Molly
★★★★★ 1/5
GoogleHad no hot water or heating for 71 days and counting. No rush to get fixed. Complained about said issue - still not fixed.
Tillie · 22 June 2023
Agent replied · 21 June 2024
Good Afternoon Tillie,
I can see that you have recently left a 1 star review for Platform Housing Group. I am very sorry to hear that you have concerns relating to the heating and hot water system at your property. If there is anything we can help you with you can contact us via one of our communication channels, Platform Portal on www.platformhg.com/your-platform, web chat or social media , you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kind Regards
Molly
★★★★★ 1/5
GoogleAwful! Leaving a mother and her disabled daughter without heating and hot water. And saying they are waiting on a part and expecting it 6th January. To leave anyone in a home without heating and hot water is bad enough, but this is ridiculous. I’m so upset and devastated that we are being treated like this.
Natalie · 22 June 2023
★★★★★ 1/5
GoogleIncredibly confusing & information / department overload on website.
Everytime I try to sign in, my log in info is not recognised, as is my tenancy ref number.
No human EVER answers the phonephone
Andy · 22 June 2022
Agent replied · 21 June 2024
Good Morning Andy,
I am sorry to hear that you are having difficulty accessing our customer portal. Please contact us via one of our communication channels including webchat or social media. You can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help you resolve your access issues.
Kind Regards
Molly
★★★★★ 1/5
GoogleThey do repairs for Rooftop he serviced my boiler last month 2 weeks later turned the tap up water came out i rang rooftop he checked it ordered the part 2 weeks ago the part still has not arrived have had no hot water or heating since Sunday rang rooftop today said they will speak to them rooftop never got back to me platform can't do there job properly lazy company
Ian · 22 June 2021
★★★★★ 1/5
GoogleWorst ever!!!! I’ve been in my house nearly 20 year.. seen 3 different HA… you can’t get through on the phone!! Nobody rings back!! no body cares!!!
Platform you should be ashamed!!!!
Gary · 22 June 2022
Agent replied · 21 June 2024
Hi Gary, I'm sorry you feel that way about us. We do care, but our phone lines are often busy.
You haven't mentioned what you want to discuss with your HA, but the easiest way to get in touch is via our customer portal Your Platform: https://www.platformhg.com/your-platform
★★★★★ 1/5
GoogleSlum Landlords ,
Still waiting repairs heating water .damp .one year on.
Had to dump furniture went mouldy.
Ronald · 25 September 2023
Agent replied · 21 June 2024
Hi Ronald,
I am very sorry to read you feel this way about Platform Housing Group. We would like to have the opportunity to assist with any concerns you may have relating to the service you have received from Platform.
Please contact us via one of our communication channels. The Platform portal is available on www.platformhg.com/your-platform. Alternatively, we have webchat, social media, or a team of Advisors in our Platform Hub which you can call on 0333 200 7304. Lines are open Monday - Friday 8:30-5:00pm and one of the team will be happy to help.
Kind Regards
Molly
★★★★★ 1/5
GoogleMy mum has not had her heating fixed this January why is an oap left like this 3 months wiv either no heating or the heating staying on this is ridiculous
Donna · 22 June 2022
Agent replied · 21 June 2024
Hi Donna. Thank you for your feedback.
I am sorry to read what your Mum has experienced. Please call our contact centre on 03332007304 to request an update on this. Alternatively, enquiries can be submitted through the customer portal on the website. https://www.platformhg.com/your-platform.
Kind regards,
Ollie
★★★★★ 1/5
GoogleCan't get hold of them to report problems. When you finally get hold of them they admit they are at fault and again its the last time you hear from them.
Woody · 22 June 2022
Agent replied · 21 June 2024
Good Morning Woody
I am sorry to hear that you have not been able to contact us. Please contact us via one of our communication channels- Platform Portal on www.platformhg.com/your-platform, webchat or social media. You can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kind Regards
Molly
★★★★★ 1/5
TrustpilotBad company for repairs guttering…
Bad company for repairs guttering leaking water runs into kitchen when door opened .myself get wet as do carers for my disabled husband .ice in winter makes it slippery.been asking for 4yrs or more ..faciasf
Susan · 9 July 2024
★★★★★ 1/5
TrustpilotI've been complaining for years about…
I've been complaining for years about my leaking garage which is leaking so badly that everything inside is ruined and mouldy.
I · 20 January 2025
★★★★★ 1/5
GoogleDont ever use this company, all they do is rob you blind of your hard earned money!😡 …
Luke · 22 June 2023
Agent replied · 21 June 2024
Good Afternoon Luke
I can see that you have recently left a 1 star review for Platform Housing Group.
I am sorry to hear you have not had a good experience, if there is anything we can help you with you can contact us , via one of our communication channels, Platform Portal on www.platformhg.com/your-platform, webchat or social media , you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kind Regards
Jag
★★★★★ 1/5
GoogleDriver of the FFB van drives us a horrendous person on the road. Dangerous to say the least.
B · 22 June 2023
Agent replied · 21 June 2024
Good Afternoon,
We are sorry to hear that you have experienced a problem with one of our drivers.
If you can contact us with the specific details such as the registration of the vehicle and where you encountered a problem, via one of our communication channels.
Platform Portal on www.platformhg.com/your-platform, webchat or social media we can ensure this is looked into for you, you can also call us on 0333 200 7304 to provide this information, lines are open Monday - Friday 8:30-5:00pm one of our team would be happy to help.
Kind Regards
Laura
★★★★★ 1/5
GoogleI have been complaining about house maintenance and it took to fix it a year and half, very bad communication in between them and very bad housing officer.
M · 22 June 2022
Agent replied · 21 June 2024
Good Afternoon,
We’re extremely sorry that your experience with us was not up to par. We pride ourselves in providing quality customer service and would like to have the opportunity to assist with this issue further should you still require our assistance.
If you would like to find out what we may be able to do to support, please contact us , via one of our communication channels , Platform Portal on www.platformhg.com/your-platform, webchat or social media we can ensure this is looked into for you, you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kind Regards
Chad
★★★★★ 1/5
TrustpilotHorrible communication
Horrible communication. Supposed to be completing on a house next month. Maybe? Unsure as no one is getting back to me. Ignored emails and phone calls.
Zoe · 10 October 2024
★★★★★ 1/5
GoogleAppaling service my house is full of mould and cracks, floors are damp, 8 years I've been trying to get my heating sorted, now got solicitors involved
Karen · 22 June 2022
Agent replied · 21 June 2024
Hi Karen, the easiest way to arrange heating repairs is via our customer portal, Your Platform: https://your.platformhg.com/
In regard to mould/damp/cracks, you haven't said whether you've had an inspection or not. An inspection is required to identify the cause of the problem and can also be arranged via Your Platform.
★★★★★ 1/5
GoogleShocking “ company”, if you can even call them that. Out to get all they can
Bryony · 22 June 2023
Agent replied · 21 June 2024
Good Afternoon Byrony
I can see that you have recently left a 1 star review for Platform Housing Group.
I am sorry to hear you have not had a good experience, if there is anything we can help you with you can contact us , via one of our communication channels, Platform Portal on www.platformhg.com/your-platform, webchat or social media , you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kind Regards
Jag
★★★★★ 1/5
GoogleCan’t even get the county of their development right! Don’t go to the wrong place folks!
Emrys · 22 June 2023
Agent replied · 21 June 2024
Good Afternoon Emrys
Thank you for making us aware of this and providing the image. We will make our new development team aware so that this can be looked into.
Kind Regards
Laura
★★★★★ 2/5
GoogleNot getting what we should
Marion · 22 February 2024
Agent replied · 21 June 2024
Good Afternoon Marion,
I am sorry to hear of your concerns relating to the service you have received from Platform Housing Group.
We would like to have the opportunity to talk with you and try and help you with any outstanding concerns. Please contact us via one of our communication channels. We have Webchat, Social Media or you can visit our website and fill out a webform. We also have a team of Advisors in our Platform Hub which you can call on 0333 200 7304. Lines are open Monday - Friday 8:30-5:00pm.
Kind Regards
Molly
★★★★★ 1/5
TrustpilotReported my leaking boiler before Xmas…
Reported my leaking boiler before Xmas recorded message promised someone would get our voicemail and respond we are well into the new year now and nobody ever called back and my boiler is still leaking causing extensive damage to our home. Absolutely shocking service from such a huge housing company
Dean · 5 January 2023
★★★★★ 1/5
GoogleWaterloo Housing are despicable, they make appointments and do not turn up, nor respond to emails or call back. My walls have plaster falling off them, black mould coming through the wallpaper and damaging furniture. Horrific, take your rent and discard you. I will be post photo's all over social media of the disgusting state they have left my house in for over a month.
Patricia · 22 June 2020
★★★★★ 1/5
GoogleAbsolutely terrible service. Engineer turned up with a shocking attitude, unbelievably rude and unhelpful. Would give no star if it was possible.
Mark · 22 June 2022
Agent replied · 21 June 2024
Good Afternoon Mr Harding,
I can see that you have recently left a 1-star review for Platform Housing Group.
We are sorry to hear that you have had a bad experience with one of our operatives, who has recently attended a repair to your home.
So that we can investigate this matter further, we would ask that you make contact with us via one of our communication channels so we can gather more information. You can contact us via Platform Portal on www.platformhg.com/your-platform, webchat or social media , you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kindest Regards
Chad
★★★★★ 1/5
GoogleThey don’t deserve even 1 star. Worst housing association in existence. They ignore repairs or anything else unless you owe them money.
Erika · 22 June 2022
Agent replied · 21 June 2024
Good Morning Erika,
We would like to have the oppurtunity to help you to arrange for your repairs to be attended to.
To ensure we are looking at the correct account please contact us , via one of our communication channels, Platform Portal on www.platformhg.com/your-platform, webchat or social media we can ensure this is looked into for you, you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kind Regards
Laura
★★★★★ 1/5
GoogleBeen on phone 2half hours got to 1then cut off fumming
Steven · 22 June 2023
Agent replied · 21 June 2024
Good Afternoon Steven Carroll
I can see that you have recently left a 1 star review for Platform Housing Group.
I am sorry to hear you have not had a good experience, if there is anything we can help you with you can contact us , via one of our communication channels, Platform Portal on www.platformhg.com/your-platform, webchat or social media , you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help.
Kind Regards
Jag
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
