Trusted Agent profile · Solihull
★★★★★
339 reviews across 2 platforms
Solihull Parkway, Birmingham Business Park, B37 7YD
Platform Housing Group's office in Solihull, at Solihull Parkway, is rated 1.6 out of 5 across 339 reviews on two platforms, including 311 Google reviews rated 1.7.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
4/5
GoogleVery good accomidation. Also excellent for repairs.
Hi Mark, Thank you very much for your 4 star review and for the time you have taken to acknowledge how pleased you are with your Platform Home. It's always pleasing to hear positive feedback. Thanks again Chad
1/5
Googlerepairs useless.leave disabled to suffer no heating no hot water.no power from electric sockets. nearly 2 hours online contact centre each time when it gets to your next caller.it blocks you from typing any message.so no contact at all.
2/5
GoogleStill waiting a call back.
Hi Linda, you haven't said what you're expecting a call about so I can't provide an estimation of how long it will take for my colleagues to get in touch with you. You can use our customer portal Your Platform to arrange repairs, report anti-social behaviour, and make payments: https://your.platformhg.com/
1/5
GoogleBeen waiting 3 days for them to fix a leak now the water dripping down the celling called as an emergency and phone gose dead
1/5
GoogleAbsolutely shameful company.
Good Afternoon Jon, I am sorry to hear you have not had a good experience. If there is anything we can help you with you can contact us via one of our communication channels: Platform Portal on www.platformhg.com/your-platform, webchat or social media. You can also call us on 0333 200 7304, lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Molly
5/5
GoogleThanks to both Chris and Josh for installing my new shower pump They came got on with the job and remained in touch with all government guidelines I now have a great working shower Thank you both much appreciated Sue Whitehouse
1/5
GoogleUseless. never get back to you. Not supportive.
Hi Nikki, we're really sorry to hear you've had difficulty communicating with us - if you can give us a bit more detail we'd be happy to try and arrange for someone to contact you in a method you'd prefer? You can either leave us a reply on here (please be aware this is public and so try and avoid leaving any personal details for data protection reasons, but your name (if different from your review profile) would allow us to look you up on our system and arrange a call Alternatively you can get in touch via any of the methods listed on our website: www.platformhg.com/contact-us - you may wish to raise a complaint if you believe that we have not got back to you within a reasonable timeframe Kind regards, Saul @ Platform
1/5
TrustpilotNil Points!
I don't know who's given this company 5 stars, presumably someone who works for PLATFORM!
1/5
GoogleLaura who works out of the Birmingham and Midlands area is quite possibly one of the most vile people I have ever had the misfortune to talk to. Rude, aggressive and misleading. Avoid this company.
1/5
GoogleAbsolutely shambles of housing association. Staff don't care for there tenants. They promise to get things done over the phone but never produce the goods we have been without central heating for 5 days now
2/5
GoogleWhat is laughingly called customer service is garbage. You will wait forever for any help. Whatever they say they are going to do they don't do. The road to hell is paved with good intentions.
2/5
GoogleRequested an urgent repair via live chat was told it was in hand had to chase it up 4days later by phone to get a result finally after waiting a week.
1/5
GoogleWorse thing ever to one big housing company. Far to big over 5 mths for on repair to be done .
1/5
GoogleStill no hot water. A week now and this is the second time it has happened. In the middle of a pandemic and we cant wash our hands in hot water.
1/5
TrustpilotQuick to up your rent, dead slow to everything else.
shared ownership customer, have found them Quick to up your rent, but sloth like to repair and fix/maintain your property.
1/5
GoogleNo call back when promised they don't give a monkeys about you. Worst company to deal with.
1/5
GoogleWorst housing association in UK. Terrible to deal with them. They lie and ignore you.
1/5
GoogleABSOLUTLEY SHOCKING. BURST A PIPE HE DIDNT NEED TO TOUCH SPENT OVER AN HOUR ''FIXING'' KITCHEN TAPS PLATFORM SORT YOURSELF OUT!
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleTook four hours not to get through.boiler leaking water, 6 gallons per day. Reported on the 16th of march.
2/5
GoogleWords fail me.🥴 …
1/5
GoogleRating only, no written review.
Hi Aaron, I am sorry to hear you are unhappy with the service you have received from Platform Housing Group. To discuss your concerns further please contact us via one of our communication channels: Platform Portal on www.platformhg.com/your-platform, webchat and social media. You can also call us on 0333 200 7304, lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Customer Experience Team
1/5
GoogleRating only, no written review.
Hi Kane D, I am sorry to hear you are unhappy with the service you have received from Platform Housing Group. To discuss your concerns further please contact us via one of our communication channels: Platform Portal on www.platformhg.com/your-platform, webchat and social media. You can also call us on 0333 200 7304, lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Customer Experience Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Platform Housing Group's Solihull office has 339 reviews across two platforms: 311 on Google, 28 on Trustpilot.
Platform Housing Group Solihull is rated 1.6 out of 5 across all 339 reviews, and 1.7 out of 5 on Google from 311 reviews.
Platform Housing Group Solihull, Solihull Parkway, Birmingham Business Park, B37 7YD.
