Trusted Agent profile · Solihull
★★★★★
342 reviews across 2 platforms
Solihull Parkway, Birmingham Business Park, B37 7YD
Platform Housing Group's office in Solihull, at Solihull Parkway, is rated 1.6 out of 5 across 342 reviews on two platforms, including 311 Google reviews rated 1.7.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
1/5
GoogleWaterloo Housing are despicable, they make appointments and do not turn up, nor respond to emails or call back. My walls have plaster falling off them, black mould coming through the wallpaper and damaging furniture. Horrific, take your rent and discard you. I will be post photo's all over social media of the disgusting state they have left my house in for over a month.
1/5
GoogleAbsolutely terrible service. Engineer turned up with a shocking attitude, unbelievably rude and unhelpful. Would give no star if it was possible.
Good Afternoon Mr Harding, I can see that you have recently left a 1-star review for Platform Housing Group. We are sorry to hear that you have had a bad experience with one of our operatives, who has recently attended a repair to your home. So that we can investigate this matter further, we would ask that you make contact with us via one of our communication channels so we can gather more information. You can contact us via Platform Portal on www.platformhg.com/your-platform, webchat or social media , you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kindest Regards Chad
1/5
GoogleThey don’t deserve even 1 star. Worst housing association in existence. They ignore repairs or anything else unless you owe them money.
Good Morning Erika, We would like to have the oppurtunity to help you to arrange for your repairs to be attended to. To ensure we are looking at the correct account please contact us , via one of our communication channels, Platform Portal on www.platformhg.com/your-platform, webchat or social media we can ensure this is looked into for you, you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Laura
1/5
GoogleBeen on phone 2half hours got to 1then cut off fumming
Good Afternoon Steven Carroll I can see that you have recently left a 1 star review for Platform Housing Group. I am sorry to hear you have not had a good experience, if there is anything we can help you with you can contact us , via one of our communication channels, Platform Portal on www.platformhg.com/your-platform, webchat or social media , you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Jag
1/5
GoogleTotally inefficient when comes to repairs thinking if taking legal action.
Good Afternoon Joanne, I can see that you have recently left a 1 star review for Platform Housing Group. I am very sorry to hear that you have concerns relating to the time taken to complete repairs. So that we can help you with your repairs. Please contact us via one of our communication channels, Platform Portal on www.platformhg.com/your-platform, web chat or social media , you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Laura
1/5
GoogleAmasing 27 wright place south wigston leicester and a one bedroom flat the tenant on housing benifit and been living there for over 2 years and working now his girlfriend has moved in its wrong and against the law when there are soldiers on the streets DISCUST ISNT THE WORD PLUS DRUG USE.
5/5
GoogleRang their emergency number about a broken boiler at 6:30pm. It was fixed by 9:30pm! Brilliant service! Thank you 😊 …
Hi Jordan Thank you very much for your five star review and for the time you have taken to acknowledge how pleased you are with the service from Platform. Its always pleasing to know when we have done something well. Kind Regards Molly
1/5
GoogleThey really do not care about their tenants
Hi Hazel I can see that you have recently left a one star review for Platform Housing Group. I am sorry to read you have not had a good experience. If there is anything we can help you with, you can contact us via one of our communication channels. The Platform portal is available on www.platformhg.com/your-platform. Alternatively, we have webchat, social media, or a team of Advisors in our Platform Hub which you can call on 0333 200 7304. Lines are open Monday - Friday 8:30-5:00pm and one of the team will be happy to help. Kind Regards Molly
5/5
GoogleVery good in calling back and very good customer service
Hi UFO investigator, Thank you for your 5* review. Becks
4/5
Google24hr callout staff spot on
Good Afternoon Brian Thank you very much for your four star review. Kind Regards Molly
5/5
GoogleAlways had a great experience with fortis ,platform housing group and now I have brought my own home off them.
Hi Gemma, Thank you very much for your five star review and for the time you have taken to acknowledge how pleased you have been with the service from Platform. We wish you all the best in your new home. Kind Regards Molly
2/5
GoogleIt's a nightmare trying to talk to some one
Good Morning Sheria, Our phone lines can be busy during certain times of the day specifically first thing in the morning and over the lunch period. To avoid any delays to yourself, did you know you can also contact us via one of our alternative channels Platform Portal on www.platformhg.com/your-platform, webchat or social media. If your reason for the report is of an emergency nature you would still need to speak to a member of our team. Kind Regards Chad
5/5
GoogleNew kitchen fitted on 🕰️ …
1/5
GoogleAwful company. Bodged jobs . Useless customer service
Hi Ms Moo, I can see that you have recently left a 1 star review for Platform Housing Group. I am sorry to hear of your concerns relating to the service you have received from Platform Housing Group. Please contact us via one of our communication channels- Platform Portal on www.platformhg.com/your-platform, webchat or social media. You can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Molly
1/5
GoogleI wish I could give them zero stars, I'd be better off homeless than renting off these clowns!
Good Afternoon A Juden, We are sorry to hear that you feel this way about the service you have received from Platform Housing Group. We would like to have the opportunity to assist you with any unresolved concerns you may have. If you would like to find out what we may be able to do to support, please contact us , via one of our communication channels , Platform Portal on www.platformhg.com/your-platform, webchat or social media we can ensure this is looked into for you, you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Molly
5/5
GoogleGood housing very friendly 😊 …
Good Morning Emma, Thank you very much for your five star review and the feedback you have provided. Kind Regards Molly
1/5
GooglePoor service had the same kitchen for 20 years cupboard doors missing when i phoned for repair they wanted to put different doors and draws in !!!!! £12000.00 in rent ive paid and cant have nothing off them but if i moved out a new tenant would get a brand new kitchen !!!!!!!!!!! Bring back Waterloo
1/5
GoogleDon't give out appointments to suit the public. Having a full day from 8am till 430pm, with no idea not even a texting service available or contact number of individual contractors. No indication of any time given. maybe look at being more flexible and giving shorter time frames, maybe look at your policies and protocol to suit each individual.
5/5
GoogleFriendly people willing to help
Hi Mark, Thank you very much for your five star review of Platform Housing Group. I Kind Regards Becks
1/5
GoogleAbsolute waste of space
Good Afternoon Claire I can see that you have recently left a 1 star review for Platform Housing Group. I am sorry to hear you have not had a good experience, if there is anything we can help you with you can contact us , via one of our communication channels, Platform Portal on www.platformhg.com/your-platform, webchat or social media , you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Jag
1/5
GoogleWish it was possible to give no stars.Why cant we get repairs done?we pay our money for a service that is non existant.our health and well being means nothing to your business.bunch of highwaymen 😡😡😡😡😡 …
1/5
GoogleBeen waiting for a toilet to be fixed for over 4months😡, and also a reference to be written for over a month. Nightmare to get through on telephone and no response to emails absolute joke. …
1/5
GoogleClearly under staffed
Good Afternoon Megan Peberdy I can see that you have recently left a 1 star review for Platform Housing Group. I am sorry to hear you have not had a good experience, if there is anything we can help you with you can contact us , via one of our communication channels, Platform Portal on www.platformhg.com/your-platform, webchat or social media , you can also call us on 0333 200 7304 lines are open Monday - Friday 8:30-5:00pm, where one of the team will be happy to help. Kind Regards Jag
1/5
GoogleAwfull service hrs trying to speak to someone. Finally after hrs of monotonous music and endless messages trying to get you online which doesn't work....... Rude staff Sidrah? Wouldn't give her last name
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