5/5
TrustpilotAppreciation
Would like to thank Destinee and everyone else who I spoke to for making my move into a new home a reality. Everyone was so polite and communication was spot on at all times so thankyou again to everyone at John Shepherd
Trusted Agent profile · Solihull
John Shepherd Lettings reviews in Solihull
★★★★★
846 reviews across 2 platforms
6-8 Drury Lane, Solihull, B91 3BD
Part of John Shepherd, see every office.
John Shepherd's office in Solihull, at 6-8 Drury Lane, is rated 4.5 out of 5 across 846 reviews on two platforms.
Reviews
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery good so far!
My experience with John Shepherd has been fantastic so far. I had a viewing with Brendan Pearce, who was helpful and honest. He even offered to negotiate the price down, which he did. They have since been quick to reply to any questions I have had and the process of renting a property has been very smooth so far.
Agent replied · 13 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotVery helpful and knowledgeable of the…
Quentin Lee assisted me and I was very happy with the service. He is very helpful and knowledgeable of the property. Willing to assist and can assist with urgency.
Agent replied · 13 June 2024
Thank you for your feedback.
5/5
TrustpilotExcellent!
We had an excellent experience with John Shepherd selling our parents house.Sophie was first class from start to finish offering sound advice with very good, efficient communication through the entire process. Many Thanks to Sophie, Shannon and the team.
5/5
TrustpilotThese guys are just great
These guys are just great, really helpful and nice.Again Emily was really professional and very polite, a gem to deal with!
5/5
TrustpilotCharlotte was excellent and ensured a…
Charlotte was excellent and ensured a smooth process moving into our new home :)
5/5
TrustpilotLily Johnson was exceptional
Lily Johnson was exceptional. Her support and guidance helped a whole lot. I will definitely recommend John Shepherd to my friends. Thank you Lily.Regards, Godday
1/5
TrustpilotWe have been complaining about no cold…
We have been complaining about no cold running water in kitchen. Which works when it wants n 4loose taps in bathroom which seem to be getting worse over time these issues have not been rectified n feel strongly let down
Agent replied · 13 June 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotLily has been excellent with letting…
Lily has been excellent with letting our flat out. The communication has been quick and efficient and she has handled everything superbly
5/5
TrustpilotAlways professional Couldn’t fault anything that Jordan and…
Couldn’t fault anything that Jordan and Sophie did for us from start to finish of our sale. Jordan was extremely professional but very personable having to deal with the trials and tribulations of a probate sale.
5/5
TrustpilotGrateful for the outstanding service…
Grateful for the outstanding service provided by Caitlin MacDonald, managed to close multiple cases in timely manner.Additionally showcased great professionalism and communication, also flexible during her time off.Wish her a successful career and would be more than happy to collaborate with her in the future.Very much appreciated Paul
5/5
TrustpilotLettings Dept just as amazing as their Sales Dept
After selling via JS (see previous post) we were left in a situation where renting short term was our only option - thankfully the whole process has been just as flawless with their lettings department as it was with their sales department!We were stung quite badly by a local competitor (I don’t like to name names but Xact) however from our very first interactions with Alan booking us the viewing, Gail being a fantastic viewings rep & Jamie and Drew taking over once our application was in I’ve been floored by the service.It all went without a hitch. They kept us in the loop while we were away on holiday & Jamie even responded to me outside of hours to ensure I had the metre readings I needed when I needed them.I wouldn’t think twice about using JS again in the future & hope that in 12 months time when we are looking to purchase we will be dealing with them!
5/5
TrustpilotI dealt with Senka and Alan throughout…
I dealt with Senka and Alan throughout the process and they were both amazing, personable and made the whole process very clear. I couldn’t recommend them enough.
1/5
TrustpilotOne of the worst letting agents
One of the worst letting agents. Impossible to get your deposit back. Hannah Britten lied and produced fake 'evidence' to succeed. Awful human being and awful company
Agent replied · 13 June 2024
Thank you for your comments and we apologise that you have had a negative experience with John Shepherd, however after reviewing the Tenancy file, I can see that the team have followed all correct End of Tenancy processes relating to the deposit claim, specifically referring to significant property damage. We pride ourselves on having a strict and robust processes which needs to be met in order to protect our landlords. You were kept updated on throughout the process and the final TDS adjudication has now been awarded. If you would like to discuss this further, please feel free to email our Property Management Director at chris.blick@johnshepherd.com
5/5
TrustpilotMarilena - a credit to the company!
Marilena was so helpful, friendly and lovely to deal with. She was always happy to assist and answer any questions I had. She made the whole process so easy and efficient! She is a credit to John Shepherd.
5/5
TrustpilotFirst time buyer
First time buyer, unsure of process but having spoken to Tash, Katie and Harry was guided through and supported by the excellent team at John Shepherd
5/5
TrustpilotThe whole sale of the house was…
The whole sale of the house was brilliant and Adrian and Mia went above and beyond to assist us
5/5
TrustpilotAttention to Detail
With the rental market fast becoming a zero profit and for many professional landlords a loss making business ...attention to detail is critical. Caitlin Macdonald and johnshepherd have remained attentive, proactive and thorough in the delivery of landlord management services greatly helping me to ride out these very difficult times. Thank you.
5/5
TrustpilotVery positive experience
Natasha was extremely friendly, helpful and professional. Thank you for your support . As first time buyers our experience with John Shephard Estates Agents was really positive. Totally recommend!
5/5
TrustpilotFantastic experience with the team…
Fantastic experience with the team renting a flat we own.We worked with Lily and the service was quick & efficient,I would definitely recommend!
5/5
TrustpilotExcellent team
Excellent team, clear and timely communication, and genuine concern to ensure property is well looked after, very reassuring. Many thanks to Lauren, Senka and the team.
5/5
TrustpilotLily has been excellent in both help…
Lily has been excellent in both help and advice navigating the new council requirements and in setting up a new property for rental, thank you!
5/5
TrustpilotViewed property through Letting Agent…
Viewed property through Letting Negotiator, Brendon, who explained the process and answered all queries. Very thoughtful chap, he showed us another property on the same street, going out of his way to do this. He adhered to all Covid19 related precautions, and was professional throughout viewing. Very satisfied with this branch, staff seem polite and friendly.
Agent replied · 13 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotProffessional and reliable.
Proffessional and reliable.Thanks to Destinee ,Lily, and Gita!!
Agent replied · 13 June 2024
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
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