Trusted Agent profile · Solihull
★★★★★
846 reviews across 2 platforms
6-8 Drury Lane, Solihull, B91 3BD
Part of John Shepherd, see every office.
John Shepherd's office in Solihull, at 6-8 Drury Lane, is rated 4.5 out of 5 across 846 reviews on two platforms.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant communication from start to…
Brilliant communication from start to finish. 5 days to turn around my application. Jayne especially has replied to my many emails/requests swiftly. Whole process has been stress free (as stress free as moving can be). Highly recommend!
Thank you for your feedback, we will ensure this is relayed to Jayne.
5/5
TrustpilotA very happy landlord
We have been with John Shepherd for more than two years. Our experience has been first class. We were anxious about letting our flat but have had superb service from all the staff we have had contact with. The process of finding tenants went very smoothly and the subsequent dealings with John Shepherd whenever there was something that needed to be addressed in the flat was dealt with very efficiently. We were always consulted properly and action taken swiftly. At the end of the tenancy the painting etc in preparation for the next tenant was also handled well. The accounting system is also very easy to understand and follow. We hope the staff we have come to know and rely on don't leave!
5/5
TrustpilotWe were very happy with the service we…
We were very happy with the service we received from Gurdev and Harry. They both worked as a team to sell our property, it took longer then anticipated, but through no fault off John Sheperd. We were very pleased with Gurdev who worked hard to get the sale completed. Thankyou again to both Gurdev and Harry wish you both well in the future Kind regards Tariq and Shameem shareef
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
Trustpilotkelvin zakeyo took interest with me he…
kelvin zakeyo took interest with me he showed room i suggest him who needs
4/5
TrustpilotThe service was pretty good
The service was pretty good, email responses were very quick which is really good. I did however have to ask for updates along the way when things fell quiet for a period of time. It would be useful to receive at least 1 update every 2 weeks to keep people up to date. Everything else went well. Thank you !
5/5
TrustpilotTurkay was professional and very…
Turkay was professional and very knowledgeable of the properties during our viewings.
5/5
TrustpilotMegan Johnson was so supportive and quick…
Megan was so supportive and quick through out the process from viewing to finalizing my apartment with in 5 days.
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
4/5
TrustpilotLauren is fabulous
My agent, Lauren, she is really nice and helpful during whole moving process, house viewing, doing paperwork and after moving in. She followed up everything and replied email really quickly. She said we can move in on 20th, and we actually collected the key on the day. After we moved in, she still keeps replying to my email if I have any questions.
5/5
TrustpilotVery Helpful and Friendly Team
Megan was really helpful! She got everything completed really quickly and was a great help for us. Thank you.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotJohn Shepards - Harry Moore
Harry at John Shepherd made the purchase of the property as smooth and stress free as possible. With timely and factual communication that made all the difference. Harry was always accommodating, available to answer any queries and arrange subsequent visits to the property no matter how short the notice was.
5/5
Trustpilotsmooth
Lily was absolutely amazing during this process. I was in a hurry to move and she handled it quicker than I anticipated. Needless to say she understood the assignment 😅
5/5
TrustpilotI have recently rented a property…
I have recently rented a property through John Shepherd and I have had Brilliant service from Rickie. He helped us with everything and was great at communication which was great as we knew what was going on at all times. Thanks Rickie and the Team for all the help
1/5
TrustpilotBad attitude
Please - save yourself stress and hassle and DO NOT use John Shepherd Solihull.The staff are truly awful and have questionable working practices.The property manager is not impartial and has an attitude that i dislike.I have moved my business to another letting agent and will lodge a complaint with John Sheperd.
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotDestinee was the best help i could've…
Destinee was the best help i could've asked for when moving! Really alleviated any stress and was super helpful
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
Trustpilot5* Rating for Harry Moore
5* rating due to the actions of one gentleman:Mr Harry Moore (Shirley office).He managed the sale of my late mothers home.If you intend to use the company I strongly advise that you insist on Harry to manage your transaction. This will ensure impeccable attention to detail and faultless communications.Thanks Harry.
5/5
TrustpilotVery knowledgeable about property and the local area
Adrian was prompt, pleasant and very knowledgeable about the property and the local area.
4/5
TrustpilotNatasha was great from the start
Natasha was great from the start, professional, informative and helped sell our property. Thanks
5/5
TrustpilotThe reason John Shepherd as a company is successful is because of their efficient staff.is successful
Kai Rodney has been especially helpful ever since he took over my property. The Company have been very efficient in finding new tenants whenever the need arose and identifying any problems.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Both Marilena and Sam were very professional, and extremely responsive. Completed a letting within 2 weeks of going to the market. Would certainly recommend, and will be using John Shepherd in the future. Mr Chapman
5/5
TrustpilotProfessional Team
Just wanted to say how pleased I have been with the efficiency and professionalism of the team at John Shepherd Solihull.My interaction with Lauren Foster and Faye Nicholls has been trouble free and professionally outstanding.
4/5
TrustpilotAlan was very patient and helpful…
Alan was very patient and helpful throughout the process of getting a new tenant. Always happy to answer any concerns I had. Keeping me regularly updatedThank you so much.Eileen Naughton
5/5
TrustpilotFirst Home
Shannon and Sophie were really helpful throughout the whole process of our first purchase! They were always really quick to respond to emails and went the extra mile to help chase any queries and get to completion as quickly as possible. We will definitely be using them again!
5/5
TrustpilotJack was very helpful for our house…
Jack was very helpful for our house purchase. Was knowledgeable and answered all questions. Highly recommend.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotProfessional and friendly
Professional and friendly. Gurdev guided us through the sale of our property with the support of Harry. Can highly recommend them both. Would not hesitate to use them again. Take the hassle out of selling and let them do it all fir you. Thank you Gurdev.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
