Trusted Agent profile · Solihull
★★★★★
499 reviews across 2 platforms
2 Forest Court Shopping Centre, Dorridge, Solihull, West Midlands, B93 8FG, B93 8FG
Part of DM & Co. Homes, see every office.
DM &'s office in Solihull, at 2 Forest Court Shopping Centre, is rated 3.1 out of 5 across 499 reviews on two platforms, including 219 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. DM & Co. Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
GoogleOutstanding from the Solihull team to get my sale over the line and a pleasure to deal with. They worked hard to find the right buyer for the sale and helped with aligning everything my house buy purchase. Special mentions to the girls Evie, Victoria, and Anne who all helped get everything sorted. I was very happy with the service provided.
1/5
TrustpilotMy friend partner got robbed by this…
My friend partner got robbed by this company man called Matthew said in words that youve been accepted for a property asked for £160 for an holders fee which she payed made out that the house is getting done up for her house be read middle of January phoned her a week later said she not getting property because ccj and you can't have your money back because it pays for the ccj how can you ask for weeks rent for an holding fee too take the house off the list he made out at start she got the house and it be ready middle January and to say ur not paying the lady back the holding fee back i am discusted at this place right before Christmas horrible people and customer service with the crisis were all in now too
5/5
GoogleGreat service from DM&Co who handled the sale of our property very smoothly. The whole team were always responsive and professional (especially Victoria), and best of all sold our house in a matter of days. Would not hesitate to recommend.PositiveResponsiveness, Professionalism
1/5
TrustpilotDO NOT USE
To say these are amateurs at property management is a complement. Useless in every-way. They lost important legal paperwork for my property as management agents, and then tried to blank me when I needed them most, resulting in significant financial loss to me the landlord. Do not use this bunch of cowboys as management agents!! I moved my property to another Manchester agent, best thing I did.
5/5
TrustpilotI have to say wow I have been a…
I have to say wow I have been a landlord of hunters little sutton for over four years and they manage several properties for me. They have just found me a tenant in record time as one of my tenants is moving out. We'll done Gary, Lynn and Lauren who have been amazing in keeping me up dated every step of the way. Nothing is too much trouble
1/5
GoogleAgent would not arrange even one viewing of a property because we were not SSTC nor cash buyers. They suggested we contact them once our property is sold...sure, we're going to sell our home before we even view a property which we might or might not like! Vendors aren't even being notified about potential buyers. What a joke!
4/5
TrustpilotThank you!
The sale of my property was processed efficiently and I was satisfied with the service I received.Special thanks to Katrina & Saskia who worked hard to ensure everything was in place to exchange & complete on time.
1/5
TrustpilotI would not recommend this agency of you want to sale your property.
I would not recommend this agency if you want to sale your property.Didn't return my calls, after 2 days of trying someone did speak to me to advise the property was under off, when i saw the same property still being advertised I sent an email asking if the property was still under off, NO response, rude, or unprofessional.I would have given zero stars if I could.
1/5
TrustpilotIf i could give these f*cks Zero stars
If i could give these f*cks Zero stars, I would. Absolute joke these lot are. Desperate for a house for over last 12 months.. Found these, Told us we had a house. Were top of list. Dragged us along for month and half saying everythings in order. Only to call us out the blue saying we didn't have it. Putting us down for other viewings for us to turn up and tell us were not booked in for viewings. Couldn't organise a p*ss up in a brewery.Good luck to anyone else risking it by using these.
1/5
TrustpilotUnprofessional
I went to a viewing today at a flat on Chester Road in Castle Bromwich and was appalled how unprofessional it was conducted. I was offered the appointment yesterday for today at 11am. I explained I was on nights and would prefer a later viewing. I was told the landlord said 11:00 was the only time available. On arrival there were already a couple there and a couple leaving the viewing. Myself and the couple arrived and was rushed round the property. Not even reaching the stairs and another couple was also crammed into the viewings. Totally unprofessional, I wouldn’t take the property now purely because the company isn’t managed properly. Big fail.
1/5
TrustpilotDisrespectful.
I had a viewing booked for 5.10pm. Me and my partner arrived at 5:00 just to make sure we was there on time. We waited until about 5.30pm to finally accept that we had been forgotten about or completely disregarded. We didn’t even receive a phone call to say they couldn’t make it.To be honest I think it’s a very poor way to treat people when me and my partner have had to mess with our work schedule to make sure we could get there on time and be completely stood up. I deal with customers day in, day out as a career. I know how to treat people with respect and this is definitely not the way to do so. I guess it was just a blessing in disguise that nobody showed up for our viewing.
1/5
TrustpilotI'd be wary of using these
I'd be wary of using these, extremely unprofessional and it comes from how it's run. Sarah, the manager overvalued my property by 50k so I'd chose them, she wss very convincing and unfortunately wasted my time and effort. Absolute s*** show, they have lost me so much time, effort and money. Not to mention them slagging my house off to viewers and caught doing so on my ring door bell. The only one in there who showed any professionalism was Teddie. Unless you use him give them a very wide berth.They dont deserve 1 star
1/5
TrustpilotVery unprofessional
Very unprofessional. The Estate Agent came across as very leery. Which for a women on her own is very concerning. What they don't tell you is that if you withdraw the property for any reason they will charge you withdrawal fee! They should be upfront about this! Not sneaky! Unprofessional would avoid!
1/5
TrustpilotHad a viewing with Hunter
Had a viewing with Hunter, the agent who were representing the property is apparently green handed and has very limited knowledge of the room. Pretty disappointed.
1/5
TrustpilotLIARS
LIARS. I made an offer to this house, and they said they will only accept closer to the asking price. After a few days I asked whats the region offers, they said someone offered over the asking price. This was about 2 weeks ago, the house is still on sale, and someone I know is going to look at the house..This is the second time they lied in a month..
1/5
TrustpilotChristmas ruined
4 weeks ago we reported our oven broke down and until now we still haven't received a replacement. We can't make any plans for Christmas. We wanted to have a nice christmas dinner on Christmas Eve but that's like asking for the moon.
1/5
TrustpilotOne star is too much for them
One star is too much for them. I came for a viewing on 08.07 at W4 3AA with Riff Hassain, the address which was confirmed twice: the day before and an hour before viewing. I was waiting for an hour with 6 more peoples and agency secretary replied like: will be there in 5 minutes, or she is inside of the property, she is in the car on the corner as we all called from time to time from different numbers.Nasty disgrace, I have spent time to travel and half of my Saturday on this. No-one even apologies on it, Shame to treat your clients like that
5/5
GooglePurchased my first home through the dorridge team. They got me a wonderful first home, thank you guys for your great service. Dominic’s company deliver service that are way above his competition. 10/10.
Thank you so much for your kind words! All the very best, Dominic
5/5
TrustpilotFriendly, helpful and approachable
From start to finish with viewing, asking questions, getting information for Solicitors, and completion the team have been great. They’ve made me feel like no question was too silly, given me their time to view the property when needed and they have gone above and beyond in chasing information for me to enable a quick sale. Monica, Antonia and Melanie have been fantastic in helping me and very friendly and helpful. I can not fault my experience as a first time buyer.
5/5
GoogleI purchased a house off Ann Wood from DM & CO … she was amazing and very warm and friendly. I wouldn't hesitate to contact her again thank-you Ann .
Thank you Melanie - I hope that you are enjoying the new pad! All the best, Dominic
5/5
TrustpilotI recently sold my property in Linnet
I recently sold my property in Linnet Close Thamesmead. The Abbey Wood team were extremely supportive, and their customer service was outstanding. I am grateful to have used them and would highly recommend them.
1/5
Trustpilothunters gravesend are a joke our…
hunters gravesend are a joke our landlord gave them his properties to manage after 4yrs he desided to sell was told by sales team get out we had no deposit back no help for tenent both letting agen and landlord dont care
1/5
GoogleWhat a bunch of unprofessional amateurs. I think they must make it up as they go along, no confidence in anything they say, give inaccurate information and cause a lot of aggravation for others in the chain. Wouldn't use them if they were the last estate agent on the planet.NegativeResponsiveness, Quality, Professionalism
Yvonne - thank you for taking the time to post this review. I have spoken with my Contracts Manager, David and received a full update. A wholly unfair and inaccurate summary of what has happened. You are not a client of DM & Co. - Your buyer is our client and there have been complications within the chain that are entirely out of your control. I understand your frustration but this is not down to our ability or professionalism and does not warrant your 1* review. I would be more than happy to meet and discuss this with you in greater detail. Regards, Dominic
1/5
TrustpilotI am incredibly disappointed
I am incredibly disappointed. The agency passes me a flat in awful condition, full of dust and cobwebs around the windows. Moreover, the paint is going out of the walls, leaving the dark wholes/spots, and it doesn't look very pleasant. The previous tenants left pudding or whatever it was under and around the fridge. I had lost my nails trying to scrape this stinking dust. I have to mention that the top of the fridge was also covered of 5 mm of dust with fat from a cooker, which made it even harder to clean. It took me three days to clean the flat to prepare it to bring my staff. I feel cheated and disrespected. I had texted the agency, and no one even tried to text me back. When I came to the agency, I didn't even hear an apology, but I was told that my expectations/standards are too high and the flat is in a suitable condition. Do I really have too high expectations, guys, or is it just the agency's too low standards?I just regret that I didn't start making the photos and videos at the beginning when it was much worst.
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Tell us what you need and we'll put you in touch. DM & Co. Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
