Trusted Agent profile · Solihull
★★★★★
496 reviews across 2 platforms
2 Forest Court Shopping Centre, Dorridge, Solihull, West Midlands, B93 8FG, B93 8FG
DM & Co. Homes's office in Solihull, at 2 Forest Court Shopping Centre, is rated 3.1 out of 5 across 496 reviews on two platforms, including 217 Google reviews rated 4.8.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
1/5
TrustpilotRude staff
Staff were nothing but rude during the process of trying to arrange a viewing. The viewing was late and the lady on the phone claimed multiple people were inside already viewing and that I was late (this was not true) 2 people emerged. Bad attitude and no professionalism
1/5
TrustpilotHunter Leigh / shocking agents
I engaged with the Leigh branch based in greater Manchester They never return calls and were awful to deal with, I sold my property in the end with another local estate who were really good from start to finish.However I noticed only yesterday that my sold flat is now on the marketed as a rental with HuntersAlthough, they apparently feel it’s acceptable to market the property using my original photos as a luxury apartment rentalInvasion of my privacy GDPRNever asked if they could use my original marketing photos, This is now being passed to my solicitor as totally not acceptable
5/5
GoogleVery impressed how the company got me a place so quick. The services rendered was 10 out of 10 the agent was very friendly and really cared of how stressful I was. Ild recommend 👌 her 💯% and the company anytime anyway. …
Thank you so much Hellen - it is a fiercely competitive market, I am so pleased that we were able to secure our client a fantastic tenant and wish you all the very best moving forward. Kind regards, Dominic
1/5
TrustpilotThis is the worst agent ever
This is the worst agent ever. All agents are known for their commitment and trustworthiness, but they lack honesty. Instead of truthfully stating the facts about the property, they always wrap things up or try to deceive the client. I had a very bad experience with this agent.
1/5
TrustpilotAppalling to Absent Property 'Management'
Absolutely appalling property 'management' - we rent from them. Every time there's an issue with the apartment, including heating, it takes months for them to fix it. We had a series of cheap incompetent and changing workmen here on individual jobs, with weeks between visits, with no resolution. It takes literally 2-4 months to get both serious and small but important items fixed. They don't return calls, don't answer the phone, cancel appointments, promise things but don't show up - just complete liars. They look like they have nice properties but once you're in there, their Stoke-Newington Property Management office is utterly negligent. Avoid at all costs. Otherwise, like us, you'll find yourself in the middle of winter, with no boiler, no hot water, no heating, which is ILLEGAL. But they do it.
1/5
TrustpilotI would give this zero stars if I…
I would give this zero stars if I could. Absolutely shocking service from the Manchester office. One of the men spoke to me as if I was a child, saying ‘I will understand when I’m older’. I firmly believe he would never speak to a male like this, misogynist isn’t a strong enough word to describe him. Absolutely disgusting behaviour.Didn’t check the flat properly before moving in, had a leaking boiler, the washing machine didn’t work, there were toe nail clippings in the bathroom and a cupboard full of mail in the kitchen. The letter box was broken it was so full of mail and we were not given a garage key, we were blamed when we told them there was no letterbox key. These all took over a month to fix. They gave us a move in date that they could not match due to their error not ours, but still were happy to blame us. Absolutely disgusting behaviour from the company and all staff. especially the male who thinks he can speak to women in the most horrific way. We are in the 21st century he should not get away with it!!!
1/5
TrustpilotVery disappointed with this company
Very disappointed with this company! Put an offer in for a house and it took them over 2 weeks to even get back to me and that was me ringing them. After waiting and waiting to see if my offer had been accepted i rang them once again and and they said unfortunately it hadnt been accepted but when where they going to let me know! Will not be going through them again to buy a house. Absolutely disgusting and no courtesy to their customers what so ever!
1/5
TrustpilotI moved in to one of hunters…
I moved in to one of hunters properties, October last year, it seemed fine, apart from bits and bats, I recently moved out and asked for my deposit back and they came up with all sorts of problems I had left, the problems were already there when I moved in, any one renting a property off them must go through the place with a fine tooth comb and make a note of everything in front of the agent so you are not charged for it at a later date, I lost nearly all my deposit, I got £18 back, totally robbed, will never use them again, they don't care about the tenants, stay away
1/5
TrustpilotThe worst experience ever!! Leeds
The worst experience ever!!! Since I moved to the property, there was so many problems!! The water was leaking through the windows, I had no hot water for 3 weeks! For them to fix something it was taking ages because “landlord was disappearing somewhere” The washing machine was broken for a month so I had to use public laundry where they’ve paid for it but still it was very inconvenient! And for them to give my deposit back, took nearly a month. I won’t recommend.
5/5
GoogleI sold my property through Shakespeare's and have to say Warren and his team were faultless I would rate 7* . I cannot say how mindful they were of our needs and privacy. We ended up getting the very best deal imaginable.
1/5
GoogleVery very disappointed in the service. Dominic just can't deliver what is promised. Actually very nice staff in the office but you just cant get hold of them. It took nearly a week to take my property off Rightmove and then I was told I had to pay their fee! Steer clearNegativeQuality, Professionalism
Hi James, I am sorry to read the review that you have posted. We at the time of managing your property - were absolutely stretched beyond the point of being able to manage the 1000 incoming calls a day. Whilst this is too late in the day for you, the team has risen from 8 to 20 and is no longer tripping its self up with the volume of business that we were trying to deal with off the back of the SDLT Holiday that put pressure upon us and many other agents nationwide. None of us set out to do a bad days work within the business, these issues have been resolved and processes put in place. Many thanks for your feedback. Kind regards, Dominic
1/5
TrustpilotAll talk no action
They contacted me as they said my current estate agent was not promoting my house to its best potential.I was promised a quality service with excellent communication but as it turned out they are worse than my current estate agent .I would avoid hunters as they are clearly having serious issues across the company.
1/5
TrustpilotDefinitely one to avoid for buying and selling
This agent was absolutely hopeless. I was trying to buy a property they were selling...but their communication was appalling and they made me feel like a nuisance. They didnt respond to emails and on the rare occasions their phones were answered they didn't return calls. In the end I resorted to going in person to their office where I would have to wait ages and was often then met with a blank look and confusion. They seemed to want to do very little for their commission and several times tried to pass parts of their job on to my solicitors. From my point of view, as a buyer, they were inefficient, slow and seemed to have a poor understanding of the process of selling a house.....I think they did a really poor job for the vendors too.Perhaps they are brilliant at lettings?Certainly not one to buy or sell property through!
5/5
GoogleI have been looking house from past few months and was tired looking houses online. I am very much looking to move in Solihull and can’t find the right property and than I thought I won’t bother moving home. It was all possible only because of DM & CO agency representative called RAV. She is extremely helpful and good listener. RAV is very professional from her field and most importantly she understands her clients requirements. Today I am purchasing house in Solihull from DM & CO and it wouldn’t be possible without the help and support from RAV. I will give her 5 star for everything and will recommend anyone to ask for her if you are looking for your dream home. 5* with no doubt!PositiveProfessionalism
1/5
GoogleAn utter embarrassment of a business. Multiple phone calls and emails go unanswered. Agree a "deal" with one of their agents and chase them for 2 days to discover you've been gazumped. STEER WELL CLEAR
5/5
TrustpilotHighly recommend
Highly recommend - Steph Peart-ThomasIt has been almost a year to purchase a property, so frustrating!However, we are so lucky to have Steph as our account manager. She kept chasing seller solicitor and my solicitor, without her I would withdraw the purchase long time ago. She also shared me with my concerns. Truly helped. Highly recommend.
1/5
TrustpilotIncredibly disappointing
As a first time buyer, I was deeply let down and misled by the branch in Folkestone. Incredibly unprofessional service, false advertising of the property, resulting in me wasting 4 months and subsequently abandoning the process. Senior team not willing to take responsibility for their failings so at the moment escalating to the Ombudsman as I firmly believe this branch should not be in business and will be making recommendations to review their licence as my experience was incredibly poor, highlighting some shady if not illegal practices.
1/5
TrustpilotBe careful
Be careful, they are1 Rude2 Hardly ever answer calls 3 Rarely check requests on zoopla and Rightmove4 They care less about youThat was exact feedback I got from one of my friends who was looking so much in market and she finally got a house. I told her I found this property in Cookridge through hunters that I’m planning to view, she was like good luck if they ever answered you or even bothered, I didn’t believe her but she was right in every word. I left two requests through Rightmove on day of advert but no reply, called them ten times over two days no answer and left them voice message with all details, they answered after three days when I did more requests through Rightmove at last, the lady was like I have received offers no more viewings I could take your name, I tried to explain myself it’s unfair I did this and that everything you said calls voice notes online booking , she was like sorry bye, she must be joking… when you think you hit rock bottom in worst customer service, no there’s more and hunters is a live example. I wish some good people in hunters read this so they could do something about it so their work wouldn’t be undermined by their rude unprofessional colleague.
1/5
TrustpilotAbsolutely Pathetic Service
Pathetic, 0 ProfessionalismI wanted to rent a 2 bed flat, just after the viewing I confirmed that I will be putting the holding deposit and asked for the account details. I was informed over a text message that they will be sending the details to everyone who viewed the property on next working day. I called back at 9:00 am Monday and I was told that I will be getting the mail with account details and I should go ahead with deposit. I did the same, later to know that property is already blocked as someone did the deposit earlier than me as they received the mail on Saturday itself.Upon asking why the mail was not sent to me on Saturday like other even after confirming and why you did'nt inform about the same in our morning conversation. I was told it's of no use to go round and round, we will not give you any answers. Clearly she didn't have any answer and was not ready to accept that she preferred someone over me because of some X,Y,Z reason. If that's the professionalism of a manager, then the average review rating certainly confirms the quality you expect from this organisation.
1/5
TrustpilotDishonest and unprofessional
Dishonest and unprofessional estate agents, did not honour their written commitments to us. Routinely rude, very unpleasant to deal with. They treat customers like pests, and do not try to hide it. I do not understand how they stay in business.
1/5
TrustpilotWORST Agent
Worst experience I recently migrated to UK and wanted to locate a house in the city centre. senior agent showed me a house just opposite to the bus station and I accepted the offer but he didn’t revert to me even after 5 to 7 days. I gave them calls messages and called the agency customer care numbers many times but they didn’t have the courtesy to call me back and respond. I had to waste my one week in a hotel also not looking for some other property since they stopped showing other properties. Senior agents have a very bad attitude and they are not holding a responsibility towards the customers very bad agent please don’t opt for these agents if you’re looking for a house in a hassle free way
5/5
TrustpilotImpeccable services for 7 years now
These guys have managed a portfolio of flats for me for almost 7 years now, they are fantastic agents, I can’t find a bad word to say about their services, they are always on the end of the phone and constantly in touch with the market in terms of rent reviews etc, I can’t recommend these guys enough
5/5
GoogleElaine and Cathy provided outstanding personal service, presenting our home beautifully and being extremely attentive, efficent and honest throughout the process. A great result all around.
Thank you Colin - much appreciated. Best, Dominic
5/5
GoogleVictoria and the team at DM & Co were extremely helpful through the process of making an offer and confirming all details and queries. Many thanksPositiveResponsiveness, Quality, Professionalism
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