Trusted Agent profile · Solihull
★★★★★
499 reviews across 2 platforms
2 Forest Court Shopping Centre, Dorridge, Solihull, West Midlands, B93 8FG, B93 8FG
Part of DM & Co. Homes, see every office.
DM &'s office in Solihull, at 2 Forest Court Shopping Centre, is rated 3.1 out of 5 across 499 reviews on two platforms, including 219 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. DM & Co. Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
GoogleElaine and Cathy provided outstanding personal service, presenting our home beautifully and being extremely attentive, efficent and honest throughout the process. A great result all around.
Thank you Colin - much appreciated. Best, Dominic
5/5
GoogleVictoria and the team at DM & Co were extremely helpful through the process of making an offer and confirming all details and queries. Many thanksPositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotHorrible customer service
arranged viewing the property, the only time that the agent offered us was Good Friday at 12.00, we agreed and agent sent a confirmation of viewing. Yesterday we arrived at the place and waited 20 minutes, but the agent did not come, the phone number that is in the confirmation email says " we are out of office call us Monday " . We decided to knock to the property, and the seller of the house said that he decided not to sell house and remove listing from the sale yesterday. We are shocked, no one informed us that our viewing was canceled
1/5
TrustpilotVery disappointed
A promise to return to do a video tour of property, this never materialised, asked for stats regarding our property but none available, a promise of a catch up after a viewing but received no phone call , never kept up to date with anything e.g phone calls regarding offer on our house . Awful experience had to constantly chase them !
1/5
TrustpilotIncredibly poor from Tom and Michela
Incredibly poor from Tom and Michela, just following a money making excercise. Not a decent bone in their body with invalid comments and no real reasons as to and why they want to keep my money. I’d avoid like them plague!!!
1/5
TrustpilotTerrible Service! DO NOT USE!
First time renting, we went to view the property told the agent we were interested.Three weeks on we've had no contact from them to ask if we are still interested or whether the landlord liked us after filling in an application form for them with details of our salaries and contact information! It took them 3 days to send the form and when we received it we believed it was the wrong one! Poor at answering the phone in the first place as well! Obviously only interested in actually selling houses not letting them. Absolutely appalling. good job we've found somewhere else to view or god knows how many times we've have to chase them up to find anything out.
1/5
TrustpilotCorrupt - selling a house before viewings.
Went to view a property today, told we were first ones to view property. Immediately called to make an offer and was told an offer was already in place from someone who hadn't viewed property yet. Estate agent who showed us around told us there were no bids. Clearly these people are inventing bids hoping you out bid these and they get a bigger % fee. Don't buy from these estate agents, clearly corrupt and dodgy. I noticed 18th Jan review on here showed exact same thing happened before. They wasted our time and anyone else who views it after us, and potentially lying to pump up price.
1/5
TrustpilotWhere do I start?
Where do I start?Poor communication, apparently the vendor was told on several occasions something different from my verbal or email, we actually had sold a property and were 'ready to go' but also had alternative accommodation for 6 months.... Within this pandemic with 2 of us working full-time it would have been useful to have fulfilled the promises made that they could let us know of if any further offer was made on the property....Absolutely astonished at the moment... I have no words!!!
1/5
Trustpilotvery shoddy business practises
very shoddy business practises, delete call logs accusing clients of lying, never answer the phone. Don't chase up a sale no feedback Wouldn't touch them with a barge pole
1/5
TrustpilotI had to take them to court to get 8…
I had to take them to court to get 8 months of rent paid to me. They collected the money ftom the tenants and then refused to pay the rent to me making up a list of excuses none of which were valid. I had to ask the tenants to pay the rent directly to me and then then threatened my tenants. I won at court. But you always lose as you pay costs. Don’t go to them for lettings or sales as they are run and owned by the same corrupt person Sam Sharif.
1/5
TrustpilotAbysmal Letting Service
They have demonstrated on multiple occasions their absolute lack of care for my property or my business. Most months I have had to chase my invoices.When there is an issue they take weeks to resolve.They have never (to my knowledge) visited my property to check on its maintenance despite me paying for a fully managed service, and despite me raising concerns that the tenant was not adequately cleaning / caring for the property.Now the tenant has vacated, and the property has been left in a unclean state with personal effects left behind, utility and council tax bills not paid for their duration of their rental period.They are constantly advocating for the tenant - as with other reviewers - you have to wonder who is paying them for their service - because they clearly feel that the landlord paying for their 'managed service' is not their primary concern.They have also provided legally incorrect advice (on when the deposit needs to be released) - something basic like this is unforgiveable.My advice to anyone looking to find a letting agent is to avoid this company at all costs.By far my worst experience of letting agents.
2/5
TrustpilotUnfortunately they fall short of what I…
Unfortunately they fall short of what I would expect from a letting agent. I haven't asked much from them in nearly 8 years , however , when I did encounter some issues they became nothing more than messengers between myself and the tenents. Didn't really take a stance to help me , just sat on the fence. I asked for quotes for work , they did not provide any so I sorted them myself. They checked out a property as all good which wasn't the case , I don't even think they visited for the checkout in the first place. Now I am chasing the gas/ elec readings and also the utility company name , they don't know any of this .
1/5
TrustpilotThese people are disgusting they sold…
These people are disgusting they sold me a place and it took almost 2 years for me to finally get my title because of that they sued me for rent that I refused to pay due to them not giving me my title went to the judge won the verdict got sued again a year later new judge who he obviously was in with went in their favor and now at Christmas they are taking everything from me I’ve put thousands into this property that should have been torn down never got it finished because of the title and now I have the title and they are able to take it all when I did nothing wrong but try to protect my investment .. I’m now going to be homeless with two kids even longer because of them ..
5/5
TrustpilotI give you 5 stars for being on top of…
I give you 5 stars for being on top of fools list. Never seen anyone dodging viewing appointment times. I registered my wife's details to book a viewing appointment and the lady on the phone lost her details 3 times and I had to repeat and then she contacted my wife to arrange an appointment for 15:15 and no one turned up. I phoned the office and they said you are one hour late as the appointment was at 14:15 and we sent you an email but email had no date and time. absolutely rubbish. Kimberley on the phone was very rude and unhelpful. All she had in her mouth was "you are late" when we were before the time they gave to my wife. Please if you want peace of mind then don't go to this place. Thank you
1/5
TrustpilotAppalling letting and estate agents
Appalling letting and estate agents, stay well clear. Gave out 2 sets of keys to builders when property was being refurbished , builder locked themselves out , all the keys on the one key chain which hunters had given out resulting in locks being changed. Came from London to have an appointment at the property to go over the refurbishment and get back on the market , Tracey did not turn up despite confirming with her several times the few days before, sales department no better , when discussing looking to see the boy said all leasehold properties are worthless and unsaleable due to cladding, wouldn’t listen or couldn’t understand our property did not have cladding and just said it was worthless as soon as he knew it was leasehold. Utter rubbish. Terrible estate and letting agents, terrible communication , they just cannot be bothered. Oh still have the tenants deposit after a month as we claimed for cleaning on it, they can’t be bothered chasing up the dps for that either nor will respond about it. Again can’t be bothered stay clear. Vile !
5/5
GoogleThe property was let within 24 hours at full asking rent. Good communication throughout the process. Very easy to deal with. Polite and efficient.
Thank you Andrew :)
5/5
GoogleWe used Shakespeare's to sell our house and have been very impressed with their professional manner and excellent communication, they kept us informed every step of the way! Would thoroughly recommend Roland and his team in Shirley.
5/5
TrustpilotCalled and spoke to a lovely lady who…
Called and spoke to a lovely lady who was willing to spare a few of her time to ask some questions. Very friendly and helpful. Great advice. Thanks Kiki.
1/5
TrustpilotExtremely bad service
Extremely bad service. They served me with a section 21 notice but informed me of the wrong date of termination back in June. This caused me to leave the house a month earlier than I had to AND paid for a full months extra rent when I was not in the property. And now despite having left the property in august I am still receiving rental invoices from them. Despite informing them of the problem each time they still havnt resolved it!A few years ago they switched to an online portal for reporting issues with the property that is awful as well.
5/5
GoogleOur house was on the market with another agent for several months without an offer. We approached Ann at DM&Co who took on the challenge and brought her fantastic energy. Our house sold shortly after and the rest of the sale process was smooth. Excellent service throughout.
5/5
GoogleWe were looking for a rental Property all the help And advice we got were excellent and also all the communication really helpful
Thank you James!
1/5
TrustpilotHi I'm an international student was in…
Hi I'm an international student was in search of a room and approached hunters for letting, the agent was very kind and generous and showed the room and it was good house too I and my brothers were interested so we gave the deposit to agent But after that owner rejected us to not give the property with some issues that he wanted a couple in there. So, we thought to leave the home and asked the agent about deposit. He said he will transfer the amount within evening but he did not transfer instead told that we won't get money back due to some I issues. We were literally no where on earth we did not have money and home. So we found home somewhere by gods grace and then we called the agent and made him to speak to our well known and kind woman and then he he was ready to give amount but he couldn't transfer amount within time.He used to just say I'm transferring amount by today tommorow and it went on. So, it has been 20 days since we are approaching the hunters but no reply to mails and not receiving the calls at all. Today also he said that he will transfer amount by evening we are stuck in between his promises. So, I request everyone not to believe hunters so easily think many times before giving him money. I'm ashamed that how can they betray someone who has come to study here in this beautiful country.
5/5
TrustpilotOz hunters Bridgend
Absolutely incredible experience with our letting agent Oz. She as patient and kind with us as first time renters and got us moved out in 2 weeks. She kept us fully in the loop and stayed in constant contact . Absolutely recommend using this letting agents.
1/5
TrustpilotVery poor experience with hunters
Very poor experience with hunters, they delayed our process throughout, they didn’t request searches until week 6 of process when everyone else was ready to complete, 3 weeks later we’re all still sat waiting for a move date due to this. They fobbed us off all the way through blaming others parties when in fact once checking with people such as local authority the delays were with this solicitor. We will never buy/ sell with anyone using these solicitors again worse moving experience of my life (and I’ve moved a lot)
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Tell us what you need and we'll put you in touch. DM & Co. Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Solihull.
