The Frost Partnership Slough reviews

★★★★★ 5/5

Google

Only had a valuation done but was really impressed by Phil. He was friendly, professional and inspired confidence. Definitely top of the list if we progress to sell.

Zak · 28 March 2026

★★★★★ 1/5

Google

Avoid This Agency, Poor Service and Unresolved Issues I had a very disappointing experience with this agency. Over the course of a month, we dealt with a severe water leak in the property, which was not addressed despite multiple complaints. The living conditions were unacceptable. Additionally, they withheld our deposit without providing clear justification. The terms in the contract were confusing and did not seem fair to us as tenants. I would strongly recommend others to be cautious and avoid this agency if you value clear communication and good service.

Aumim · 1 October 2025

★★★★★ 5/5

Google

Having moved to STREET within the last few months, I have found the team to be extremely helpful and professional in every respect. The platform is excellent, intuitive to use, robust, and supported by regular updates and improvements that genuinely enhance the way we run our agency day to day.

Duffy · 2 June 2026

★★★★★ 5/5

Facebook

Just wanted to express my sincere thanks to Naomi Forward in Lettings for her exceptional service throughout the entire process. From the initial property viewing to collecting the keys, Naomi was professional, friendly, and incredibly helpful. She was always prompt, informative, and went above and beyond to answer any questions we had. Naomi made the whole experience stress-free and enjoyable. We wouldn't hesitate to recommend her services to anyone. Thank you. 😀

Doreen · 12 March 2024

★★★★★ 5/5

Google

Michele showed us round a property in June 2026. She was respectful and understanding and let us get on with looking. We had specific requirements such as showing us the loft, garage space and asking the vendor to put the heating on during …

Dan · 19 July 2026

★★★★★ 5/5

Google

Uncomplicated and slick. Most of the stress was taken out of my transaction by a Team dedicated to a customer first approach. Thanks JWW

Michael · 22 April 2026

★★★★★ 5/5

Facebook

I just want to say a HUGE thank you to Gemma Testa for all her support over the past few months. She went above and beyond to make sure we reached our dream of becoming homeowners!! Communication was excellent and she was always so lovely on the end of the phone (I called a lot 😂). She helped make a stressful situation into a positive one and we are very grateful. 100% recommend 🏅

Helen · 27 June 2019

★★★★★ 5/5

Facebook

I just want to say a HUGE thank you to Gemma Testa for all her support over the past few months. She went above and beyond to make sure we reached our dream of becoming homeowners!! Communication was excellent and she was always so lovely on the end of the phone (I called a lot ??). She helped make a stressful situation into a positive one and we are very grateful. 100% recommend ??

Helen · 27 June 2019

★★★★★ 5/5

Google

Mark was so brilliant - every question I asked he immediately went out his way to find out the answer to and he was so helpful at every step of my buying process - can’t thank him or recommend him enough!

Briony · 25 May 2025

★★★★★ 5/5

Google

I had a fantastic experience working with Anthony, he was incredibly caring and took the time to really listen to the type of role I was looking for in real estate. Throughout the process, he worked tirelessly to make sure I was put forward …

Katie · 28 September 2025

★★★★★ 5/5

Google

Was so kind agent and so quik he help me thanks a lot

Irena · 23 June 2026

★★★★★ 5/5

Google

Spectre is a very clever tool

Jackie · 16 April 2026

★★★★★ 1/5

Google

Rude and unprofessional. Pooja Shah is very bad at her job and should be sacked immediately. Her phone manner is so bad that Forst Partnership need to hire real ARLA Staff. She is NOT ARLA qualified. So Forst stop lying as a business. Show all your staff on line as ARLA qualified. I will report you to the PRS, property redress scheme and property ombudsman. Slough stay away from this business

Andrew · 30 July 2019

★★★★★ 5/5

Google

Probably one of the best estate agents in the north and the staff are friendly and make life easy for you

BARRY · 22 April 2026

★★★★★ 1/5

Google

Total lack of competence and reliability . Avoid at all costs I am writing this to warn others about the appalling service provided by this …

Patryk · 13 March 2026

★★★★★ 5/5

Google

Bradley Freeman was amazing to deal with and got me the house of my dreams. From the beginning of my property search he was there and supportive and the only estate agent out of the 14 that I registered with that actually showed an interest and brought up properties that were suitable and in my price range. He never gave up and even when I was going to exchange on another property he showed me Carmelite place and that ended up being the property I lived into. He deserves 5 stars ⭐️

Helena · 14 June 2023

★★★★★ 1/5

Google

Really disappointed with this recruitment agency. Dealt with Ricky Fullman, who whilst initially seemed prompt, was unable to answer any questions I had regarding booked interviews (didn’t seem to have any understanding over his own client), took several days to get back to me when progressing through the application process, and stopped replying to any of my messages when it suited him. No feedback was provided from my interviews and acted very unprofessionally. I would not recommend this company.

Natalie · 4 July 2023

★★★★★ 5/5

Google

I came across Property Personnel after applying for a job on Linked In, and was approached by the lovely Charlotte. She was very professional and cheerful with a friendly nature and arranged an interview for me straight away. Within two …

Erin · 28 October 2025

★★★★★ 5/5

Facebook

I purchased a house recently through Frost Partnership and I had a great experience with them. Alex Grace was really helpful all throughout, he was very friendly, highly professional, approachable, very prompt and swift in responding. I felt like he was there to help always when needed. I had few conversations with his other colleagues in his office also sometimes and felt all were very helpful and nice. Purchasing house is a bit of a stressful thing but when you have people to support you though your journey of purchase, It will make your life easy and less stressful. Keep it up guys. A BIG THANK YOU

Deepesh · 2 June 2023

★★★★★ 5/5

Google

I am a landlord with several properties in the area and use several suppliers. Ashworth Group (run by Jae) has always given me prompt and courteous service, carrying out their works/ services to a high degree of professionalism. Cost competitive as well. I would not hesitate to recommend using Ashworth for all their services.

Shaun · 13 June 2025

★★★★★ 5/5

Facebook

A special shout out for Caroline Scott who has been amazing at helping sort out an alternative rental flat for my 93 year old mother-in-law, who was served notice on her current flat at short notice. The compassion and care that Caroline has shown has been outstanding and we will be forever grateful! Thank you The Frost Partnership and especially thank you to Caroline Scott! :)

Sue · 25 April 2024

★★★★★ 1/5

Google

If you're a landlord I would recommend steering well clear. The tenant left my home damaged, filthy and without notice. I provided significant evidence and requested a conservative £1000. …

Gregg · 2 February 2026

★★★★★ 1/5

Google

DO NOT TRUST THIS COMPANY! LEFT HOMELESS AND THEY LEGALLY TAKE ZERO LIABILITY IN ANY CASE! I want to start by stating that I have worked in customer service for many years, and I pride myself in leaving good reviews when deserved. I rarely write poor service complaints as I know how sometimes the customer is not always right. However, with homeppl, it looks like the customer is NEVER right. I recently complained privately to Homeppl, and Katie dealt with our situation. We had a complicated matter with my girlfriends right to rent proof. However with clear instructions from the government, I forward this info on to Katie and the advice was simply ignored. My girlfriend's situation was that she applied using a paper application for Pre Settled Status under the EU Settlement Scheme, and this meant that she was not able to access an online share code. Instead, Homeppl were responsible to doing using the landlords checking service manually. After a lot of back of forth, where Katie did not understand our situation, asking for VISA numbers and a whole range of unrelated documents. Katie eventually decided to delete our open reference application. It seemed she couldn't be bothered. We were left homeless for days, as of course the reference was not completed in time. In the end it was our letting agent who did as I advised, and overrode Homeppl's decision. This process is EXACTLY what this company is responsible for. With the serious neglect shown, I would never trust any letting agency again who uses Homeppl to provide their referencing. With any reference that requires a little manual work their side, they will leave you homeless. The best part of this shambles? We complained, and Katie kindly pointed out the following. 'As part of our Terms and Conditions agreed to at the time of setting up your account, we will not be liable to you for any damages whatsoever, including without limitation, indirect, incidental, special, punitive, and/or consequential damages, arising out of or in connection with your use of the platform or content.' They are very nicely protected behind their wall of terms and conditions, where essentially it states, no matter what they do, (or rather what they don't do) and no matter how they treat you, and whether or not they do their job, THEY ARE NEVER LIABLE. Handy that. Isn't it? DO NOT TRUST THIS COMPANY. They are protected and even if they screw you over, they will never take responsibility, even if it means you were left homeless. Please think carefully if you see a letting agent that uses this company. They pride themselves as being able to provide ANY reference in ANY situation. This was not true. A very sad start to my tenancy. Not even an apology.

Jake · 23 May 2023

★★★★★ 5/5

Google

I am tenant and Homeppl are managing my referencing application process on behalf of my new renting. The form completion through their portal was very intuitive, clear and easy to use, which has translated into a very quick and smooth one! After submitting my application, one of my referees noticed a mismatch between their information and the one I proided. It has taken less than 12h for the issue to be sorted and amended by using the chat option on the Homeppl website: the bot directed my query to the right person, and Georgia was fantastic in addressing my issue and sorting it out in a few minutes, thank you! Very efficient, highly recommended (:

Paula · 23 May 2023