Trusted Agent profile · Slough · Berkshire
Verified
★★★★★
1,014 reviews across 4 platforms
7 Mackenzie Street, Slough, Berkshire, SL1 1XQ
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Slough, Berkshire, at 7 Mackenzie Street, is rated 4.2 out of 5 across 1,014 reviews on four platforms, including 711 Google reviews rated 4.2.
711
Reviews on Google
This office
228
Reviews on Facebook
Business-wide
11
Reviews on The Trusted Agent
This office
64
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Good support and advice from start to finish. Lee Henry was great last time we sold a property and that meant we had no hesitation using Frosts in Slough again ...Read the review from sellers
Actually the only agents out of several who did anything. kept us informed all along. Probably wont even bother with others next timeRead the review from landlords
Our Slough office covers: Slough, Britwell, Chalvey, Cippenham, Herschel Village, Manor Park, Salt Hill, Upton Lea, Upton Park and Wexham.
Every review we hold for the Slough office, from every platform, shown as written. First names only.
5/5
GoogleJust in the process of purchasing a house with JWoods and everything great so far. Staff quick and efficient and easy to contact and talk to
Thank you Tracey for your kind words we are pleased to hear of you're experience so far
5/5
GoogleWe met Mark in 2015 when we bought a property in Theamsmead, such a lovely person, we ended up contacting Mark in 2023, he has been so supportive with not just our new purchase, but also our sale, he made everything possible throughout the entire process, I would also like thank David and Leslie for their dedication in making this possible too.
5/5
GoogleJustine and Rob are the real deal, knowledgeable, business-savvy, and always looking out for their clients. Responsive, clear, and genuinely helpful every step of the way. Highly recommend this team to anyone looking for an agency! …
1/5
GoogleBooked a check-out clean with Ashworth Group two months in advance, paid £276, and got a confirmation email. Two days before moving out they suddenly said they had no record of the booking. After going back and forth they admitted they had …
Dear Lily. We are concerned to read your negative review. If an appointment had been made, and Ashworth were unable to fullfil the … More
1/5
GoogleVery poor candidate experience with Roberta B, chasing for feedback constantly and when responded fobbed off.
We are sorry to hear about your experience, El, and appreciate you raising this with us. This is not the standard of service we aim to provide, and your comments will help us improve how we communicate. Please feel free to get in touch directly if you would like to discuss it further.
5/5
GoogleI am delighted to write this review for Lee Henry, who went above and beyond in providing invaluable guidance during my property search. Even though the property in question was not one of their listings, Lee’s expertise, professionalism, …
Thank you so much for taking the time to write this outstanding 5* Google review for Lee Henry from our Slough Sales team. We are so pleased to hear that you wouldn’t hesitate to recommend Lee to anyone looking to buy or sell a property. We … More
5/5
GoogleMy husband and I recently secured our new home with the help of The Frost Partnership in Slough and we couldn’t be happier with the experience. From start to finish, the process was smooth, professional, and incredibly supportive. …
Thank you so much for taking the time to post this fantastic 5 star Google review for Nabid and our Slough team. We are delighted to hear that the process was smooth, professional, and incredibly supportive from start to finish and that you … More
5/5
GoogleA very professional and supportive team. Communication was excellent and they kept me updated throughout the whole process. Highly recommended.
Thanks very much for sharing this wonderful review, Maskat. We're thrilled that you would recommend our services to others and found us helpful & communicative whilst working with us. If you ever require our services again in the future, then please let us know. Best wishes,
5/5
GoogleGreat team who are there to help throught your journey. Always there on the phone and any correspondence is very prompt
We thank you for your feedback and glad the team could be of assistance. We look forward to assisting you in the future.
1/5
GoogleIve emailed and husb has too about viewing a bungalow for sale. No response. Wouldnt like them to sell my home if they dont bother contacting people back!
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and would like to make things right. Please feel free to reach out to our branch manager at a.siddall@jww.co.uk so we can better understand the situation … More
5/5
GoogleThe team are friendly, insightful and helpful. They help with every step of the way.
Hi Tony Thank you for your kind words.
5/5
GoogleWe recently viewed a property with Phil Smith, he was great upon arrival and very welcoming! He answered all our questions with ease
Thank you for the lovely feedback! We believe that viewing a home should be a relaxed and informative experience, so we are delightful to hear that Phil made you feel welcome and answered all your questions. If you need any more information about that property or others, please don't hesitate to reach out!
5/5
FacebookKaren Morris Lettings Manager at Frosts and her team have been brilliant. They are professional, honest and friendly. They recently found suitable new tenants very quickly for a property I rent out when the existing tenant gave notice very suddenly due to redundancy. They offer a personal customer focused service which sadly is often lacking with some other larger agents. I would highly recommend Frosts!
Hi Sue, Thank you so much for taking the time to write this glowing recommendation for Karen and her team. We're delighted to read that they provided you with a personal and professional property service and that they found suitable tenants for your property very quickly. We will pass your comments on to all involved. Best wishes from all at The Frost Partnership
5/5
GoogleOur house had been on the market for 6 months with another agent with no offers and a lack of drive by the agent, once we changed to Phil we had 2 offers in 2 weeks and sold subject to contract. Phil injected real passion and commitment to sell our house.
Dear Rob & Fran, Thank you for your great feedback. I'm thrilled to hear about your positive experience. It's my passion to deliver results and make the sale process as seamless as possible for our clients. I appreciate your trust in me and are delighted I could help you achieve a successful sale. Best wishes, Phil Smith
5/5
FacebookLaura from The Frost Partnership was very professional from the initial meeting through to the conclusion of our property sale delivering exactly what was proposed, timely and efficiently I would thoroughly recommend The Frost Partnership and would have no hesitation in using their services again Thank you Laura for your assistance
I never believed it works this way, i was very doubtful about Bitcoin and all other online trading , I decided to risk $600 with Mrs Elizabeth Bays, after I saw testimonies of people on how good she is but I was Very skeptical but she prove me wrong wi… See more
5/5
FacebookWe started our moving plans just before Covid so things were very protracted and there were some hold ups buying into a new build property. Franky Vicars dealt with us throughout starting with viewings and the ensuing difficulties. We found her very competent,reliable,reassuring and understanding when we were stressed. Franky is a true professional and I can’t imagine anyone doing a better job.
Hi Dorothy, Many apologies for the delay in responding to your recommendation, but we have only just been notified of your review. Thank you so much for taking the time to write this super review for Franky. We are delighted that you received a competent, empathetic and professional service during the purchase of your property. We will pass your comments on to Franky and to our senior management team. Best wishes from all at The Frost Partnership
5/5
GoogleMy sincere appreciation to the Ashworth Group for their wonderful services & staff. They always go beyond the call of duty and their reports/services are always excellent. I have used their services many times and every time they go beyond my expectations. I highly recommend them to the community.
Dear Mr Tahzib, We thank you for your wonderful review of our services. Receiving reviews like yours gives us the confidence to produce high quality … More
5/5
GoogleThe Frost Partnership (Slough Branch) are probably the most professional Agents I have dealt with from the initial contact with Pooja and the exceptional service provided by Lee Henry. Lee kept us informed throughout the Purchasing process …
Thank you so much for taking the time to write this amazing 5* review for our Slough team and especially Pooja, Lee and Alison. We are delighted to hear that they kept you sane right up to completion with exceptional service from Lee. We … More
5/5
GoogleI have recently rented a flat through them with the kind help of Mr. George Reeves. I have nothing but praise for the service I received, not only because of his kindness throughout the whole process, but also because of how fast, …
2/5
GoogleThe price you pay monthly and what you receive really do not add up, we have a block of council flats behind us and it's in so much better condition than ours, all I see really is a cleaner in hallway and windows cleaned and I certainly …
1/5
TrustpilotAVOID WHIST POOJA IS THERE!
Was renting a property from frost for just over a year. Spent so much money decorating it as the agency told us it is available for "Long term renting". I stayed within the contact and made sure my house was well kept. I welcomed my first born into the apartment and put so much effort into decorating it for my baby. Pooja then decided to come and do the half year inventory check and all of a sudden raised so many complaints which were all false. I debunked all her false accusations on email showing our first 2 inventory checks as evidence. She also mentioned about mould being on the wall as our fault when the old tenants and building maintenance man both already mentioned the apartments have mould issues. We had already raised concerns to the agents months before about this and we were completely ignored. Pooja didn't like that I spoke out and so she sent us an eviction letter. We called her to ask why she is evicting us and she rudely said I should want to leave the property anyway due to mould as I have a newborn (Indirectly questioning my care for my child). A few days later she sent us an emailing saying she is 'Glad' to inform us of our eviction date. This is all clearly discrimination against me and my partner. I can see there are other reviews about her. I hope frost take action and do something about her. She should not be in such a sensitive role as she clearly lacks professionalism and doesn't know how to speak. Please don't rent from this agency whilst Pooja is working there .I know other people losing their homes because of her too. Although she is just one person she's clearly putting a lot of people in detriment and I would hate for that to be you too.
5/5
GoogleExcellent estate agents. They got so many people through the door which is not easy at the moment. Also I spoke to them more than the solicitor as they were knowledgeable and very helpful. Would definitely recommend
5/5
GoogleHats off to Mark for helping us sell our house ahead of moving to New York. He was amazing from start to finish and we couldn’t recommend David Evan’s & Co any more!
5/5
GoogleEmma and Amanda were highly impressive from day one. They were respectful of the flat I was selling, scheduled many viewings and smoothly dealt with a tricky exchange process. Excellent service.
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