Trusted Agent profile · Slough · Berkshire
Verified
★★★★★
1,015 reviews across 4 platforms
7 Mackenzie Street, Slough, Berkshire, SL1 1XQ
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Slough, Berkshire, at 7 Mackenzie Street, is rated 4.2 out of 5 across 1,015 reviews on four platforms, including 711 Google reviews rated 4.2.
711
Reviews on Google
This office
228
Reviews on Facebook
Business-wide
65
Reviews on Trustpilot
Business-wide
Every review we hold for the Slough office, from every platform, shown as written. First names only.
5/5
GoogleI’ve been a tenant with Time Russ for over 10 years, and my experience has been consistently excellent. Kathi and Sue have been my main points of contact from the very beginning, and they have always been remarkable in their service. They …
5/5
GoogleWe are in the process of buying a house via Phil. Phil has always been punctual, professional and informative. He has kept us up to date with any developments with the property which is much appreciated
Thank you for taking the time to leave such a positive review. We are delighted to hear that you've had a professional and informative experience while purchasing your new house. We pride ourselves on keeping our clients updated, and it's wonderful to know that our efforts have been so appreciated. We wish you all the best with the remainder of your purchase. Best regards,
5/5
GoogleI have no complaints about Tegan my property manager at Frosts. Tegan is always polite and very helpful, she is always so willing to help with any problems I have with my properties. Tegan is very easy to talk to and gets jobs done.
Hi Christine Many thanks for taking the time to write this 5* review for Tegan from our Property Management office.We are delighted to read that she is always polite and … More
5/5
GoogleFrost have sold two properties for me and have worked above and beyond my expectations. Their experience, advice and patience with the process has been invaluable and greatly appreciated. I would not hesitate to go straight back to them if I buy or sell in the area again. Excellent.
Hi Anne - Many thanks for writing this “Excellent” 5 star Google review for our Slough Sales team. It was great to hear that their experience, advice and patience with the process was invaluable. We will pass your comments on to them and … More
5/5
GoogleWe had a wonderful experience working with Emma and Ian, from the initial house search all the way through to the purchase process. They were professional, attentive, and supportive at every stage. Thank you both for your dedication and help!
Thanks for the lovely review and good luck in your new home.
1/5
GoogleFeedback is that customer service received by Pooja was very poor when dealing with a colleague I was with at the time. My colleague was left feeling disappointed and very upset and was not dealt with in a professional manner. More customer service training is needed as a whole.
Hi Rachael We take all feedback seriously and would like to look into this. However, we have no record of any contact from yourself with our Slough office and therefore no … More
5/5
TrustpilotJamie Berryman is a Saint
Jamie Berryman is a Saint! I knew the moment Jamie valued our property I had total faith he would sell our property and give that personal touch through to completion. He is reliable, extremely professional and hardworking, from checking his emails in the evening when things turned stressful. Being 100% honest which in my opinion is a rarity with Estate Agents... He eased the whole experience & is a true credit to The Frost Group. This is our 4th house sale and I wish all agents had the knowledge and calmness Jamie has displayed. The team behind Jamie also need praise. Thanks to Paige and Andy too for all of your help with the Sale.
5/5
GoogleEveryone at G & B are fantastic. Friendly, professional and go out of their way to help. Sara has been amazing x
5/5
GoogleI really want to thank Lee Henry for all his help with the sale of my property, for keeping me updated and for all his assistance with any queries I had. For his constant aim to sell the property and the constant viewings despite the …
Hi Maura Many thanks for taking the time to write this 5* review for our Slough team. We are delighted to read that they were able to help you with the sale of your … More
5/5
GoogleStreet are a fantastic company, that help to make the life of an estate agent, much more seamless. With their AI integrated systems, it really allows you to work efficiently and effectively.
1/5
TrustpilotAt the end of the rental period high fee 490 GBP
At the end of the rental period, we cleaned the house and left, the house was empty for a few weeks after we left, it may have gotten a little dusty in the meantime, the real estate agent told us that cleaning would be done, we accepted it but they charged us 340 pounds, even for the London area, a very high amount of money for cleaning service. I asked the cleaning company for the invoice for this service, they did not send it. We also left an extension cord, a clothes drying rack and a few items for the next tenant, and I was charged 150 pounds to remove them from the house, I do not find these actions fair at all. An uninterested and unkind real estate office
5/5
GoogleThis is long over due - sorry Mark! He managed the sale of our home and another purchase in the plumstead area. He really is the exception to the rule. He had to deal with our vendors awful estate agents. There was no point during the whole …
5/5
GoogleMark helped my wife and I with the sale of our house. On a personal level, Mark is easy to get on with and has a good sense of humour, which you'll need when going through any house moving process! Professionally, it is clear Mark has a …
5/5
Google5 star very helpful I would recommended
Thank you very much for this 5* review for our Slough team. It is very much appreciated and we will pass it on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleI’ve been working with Anne at Neilsons on the Scottish side of my property purchase while also selling in England, and she has been fantastic throughout. …
Thank you for your kind words and recommendation, Michael. We’re so pleased Anne was able to guide you smoothly through the process, and that Kara and Sarah also provided great support along the way. Clear communication and keeping clients … More
5/5
FacebookMatthew, Sonia and the team, provided excellent, professional support, in the process of selling my parents house. They have an experienced team, who gave prompt feedback on viewings.and they have a very good understanding of the local housing market. I would have no hesitation in recommending their services.
Hi Neil, Many thanks for taking the time to write this glowing recommendation. We are delighted to read you received a prompt and knowledgeable property service during the sale of your parent's house. We will pass your comments on to all involved. Best wishes from all of us at The Frost Partnership Estate Agents
1/5
TrustpilotVery bad experience with the feltham branch staff!!
Very bad experience with the staff!! Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else. Mentioning no name i was shown other properties as the company had my holding deposit yet again the property was let to someone else. Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update. Refund has been issued still waiting for it. I have had to take time out of work to view properties why would an estate agent show me properties when they are already off the market? No communication withing the staff. I have to chase all the time I would say its a waste of time dealing with company like this!!
5/5
GoogleWe have been working with these guys for around three years now and due to various branding changes, have made lots of changes to our orders. Tom Cummuskey in particular has been with us from start to finish. He is super responsive and …
5/5
GoogleI have dealt with Mark in relation to the purchase of the property. He was very cooperative and kept us informed on all updates throughout the sale process. He always had a an alternative solution to offer to every problem. It’s been a pleasure dealing with him.
5/5
TrustpilotCarla has been such great help
Carla has been such great help, she has been attentive and made me feel valued as a customer. She went above and beyond to ensure everything went smoothly, even when I had additional questions.
5/5
GoogleI had an outstanding experience with The Ashworth Group in Buckhurst Hill! The team are highly professional, knowledgeable, and genuinely committed to delivering excellent service. From start to finish, they made the entire process smooth …
Thank you for your kind review. We are very pleased to hear of your experience with us. … More
5/5
GoogleWe had the pleasure of working with Lee Henry, Head of Sales, at The Frost Partnership offices in Slough. His knowledge of the market is unparalleled and he will give you clear, honest advice. I would not hesitate to recommend him.
Hi Elisa - Thank you so much for taking the time to post this 5 star Google review for Lee Henry from our Slough Sales team. We are so pleased to hear that he gave you clear, honest advice and that you would not hesitate to recommend him. … More
5/5
GoogleThe best experience with an estate agent so far, the whole team very responsive and very professional. The whole process felt easy Eleanor was great all the way with the viewings. Highly recommend the Slough Team !!! Keep it up and wish you all great success
Hi Desmatt, Thank you for taking the time to write this glowing 5* review for Eleanor and our Slough team. We are delighted to read that the whole team were exceptionally … More
1/5
TrustpilotLetter beware!
We were model tenants- our first visit after 3 months of a 12 month tenancy and our report was “exceedingly clean”. Before we moved in we asked if we could hang a picture and requested that the landlord to leave the same paint so we could restore to the same. Upon check out the check our clerk said this was the easiest check out as everything was in order. There were a couple of things that were mention but was advised that it “would be harsh” if we were charged. We received the report and the Frost comments were rude and untrue. We replied giving logical explanations to the points raised. After an exceedingly poor response - “no response” we escalated to the Head of Lettings. After numerous conversations he said “it’s very rare for anyone to get their full deposit back!” So letters beware you will not get your full deposit back. We were only charged £40 but it’s the principal. The £40 was £5 for the filled hole and we used the paint the landlord left and the colour had changed every so slightly. We reported two identical round marks in the ceiling from the flat above and was advised to monitor, we were charged £15 for this. There was a chip on the floor in a bathroom which was caused by a contractor when the belly pan was removed from the sink following an issue with the sink and was charged £10 and finally there was a dent in the side of the bath which we never even saw and again charged £10. None of the charges made any sense and feel the landlord never even saw this report and yet this money was to be withheld. As a good Will gesture the fee was reduced to £20. If these were real charges and this “damage” was an issue surely it would be more to cover the cost of repairs? The whole thing was a total shambles. Finally last week Frost called us to ask if we could provide them with information on the TV provider. Yes of course for £20! Beware! Take photos of everything and send email confirmations to protect yourselves.
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The Frost Partnership Slough won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Good support and advice from start to finish. Lee Henry was great last time we sold a property and that meant we had no hesitation using Frosts in Slough again ...Read the review from sellers
Actually the only agents out of several who did anything. kept us informed all along. Probably wont even bother with others next timeRead the review from landlords
Our Slough office covers: Slough, Britwell, Chalvey, Cippenham, Herschel Village, Manor Park, Salt Hill, Upton Lea, Upton Park and Wexham.
Send The Frost Partnership Slough a message.
Yes. The Frost Partnership Slough won Gold for Best Estate Agent Guide 2023 Gold Award, Slough branch at EA Masters 2022.
