Every review we hold for the Slough office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI would give minus stars if I could. This estate agent is a prime example of why the housing market and its lack of regulation is feeding into a wider crisis within the UK. I wanted to book a simple viewing and the team asked for a financial advisor to send them proof that I can afford this property before VIEWING. Ultimately, from a data & security perspective, this really is inconsequential and is more of a ploy for them to assess how they treat you. Would absolutely not recommend as a seller or buyer and please be aware of the potential ways in which they are manipulating the law.
Kuldeep · 6 March 2023
Agent replied
Thank you for your feedback. In response, it is precisely our regulation and duty of care to both applicants and vendors that necessitates assessment of affordability and ability to proceed before viewing. Indeed, many vendors specifically request that we do so. It is not a ploy to assess how to treat customers, and to suggest that we are manipulating the law is both unfounded and extremely damaging to our reputation. We would appreciate the opportunity to discuss this further with you and will happily do so if you can send a contact number to marketing@frostweb.co.uk for this purpose. If, on reflection, you can now see that your review is inappropriate, we would request that you remove it. Kind regards, The Frost Partnership
★★★★★ 1/5
TrustpilotLetter beware!
We were model tenants- our first visit after 3 months of a 12 month tenancy and our report was “exceedingly clean”. Before we moved in we asked if we could hang a picture and requested that the landlord to leave the same paint so we could restore to the same. Upon check out the check our clerk said this was the easiest check out as everything was in order. There were a couple of things that were mention but was advised that it “would be harsh” if we were charged. We received the report and the Frost comments were rude and untrue. We replied giving logical explanations to the points raised. After an exceedingly poor response - “no response” we escalated to the Head of Lettings. After numerous conversations he said “it’s very rare for anyone to get their full deposit back!” So letters beware you will not get your full deposit back. We were only charged £40 but it’s the principal. The £40 was £5 for the filled hole and we used the paint the landlord left and the colour had changed every so slightly. We reported two identical round marks in the ceiling from the flat above and was advised to monitor, we were charged £15 for this. There was a chip on the floor in a bathroom which was caused by a contractor when the belly pan was removed from the sink following an issue with the sink and was charged £10 and finally there was a dent in the side of the bath which we never even saw and again charged £10. None of the charges made any sense and feel the landlord never even saw this report and yet this money was to be withheld. As a good Will gesture the fee was reduced to £20. If these were real charges and this “damage” was an issue surely it would be more to cover the cost of repairs? The whole thing was a total shambles. Finally last week Frost called us to ask if we could provide them with information on the TV provider. Yes of course for £20!
Beware! Take photos of everything and send email confirmations to protect yourselves.
Richard · 22 October 2020
★★★★★ 5/5
GoogleI am so pleased with the service we received from Pooja at The Frost Partnership that I wanted to share our experience.
Pooja is so caring and understanding. The rental process can be quite stressful, …
Dhruti · 4 October 2022
Agent replied · 10 May 2026
Thank you so much for your 5 star review. We're delighted that you were so pleased with the service you received from Pooja from our Slough Lettings team. We will pass your comments on to her and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleA very good experience for me. I visited the apartment and a few days later it was already mine. Everything was quick and easy. The apartment is beautiful. And the person who showed us around was very attentive and available. I'm delighted, thank you; it's a very reliable agency.
Zendaya · 22 May 2020
Agent replied
Hi Zendaya,
Thank you so much for taking the time to write this 5-star review for our Slough team. … More
★★★★★ 5/5
GoogleLee Henry and his team including Alison from the sales team ensured the sale of my flat went through very smoothly in difficult times. At the start of the process Lee gave honest advice using his extensive experience of the Slough housing …
Rupert · 4 October 2021
Agent replied · 7 April 2023
Hi Rupert
Many thanks for taking the time to write this 5* review for Lee and Allison from our Slough team. … More
★★★★★ 5/5
GooglePooja (Senior Lettings Negotiator) at The Frost Partnership Slough has been extremely professional and helpful from our very first meeting - over the last 5 years we have dealt with Pooja, she is quick to respond to us and always gives us …
Dapinder · 4 October 2021
Agent replied
Hi Dapinder,
Many thanks for taking the time to write this 5* review for our Slough Lettings team. We are delighted to read that Pooja has been a professional and helpful … More
★★★★★ 1/5
GoogleAvoid This Agency, Poor Service and Unresolved Issues
I had a very disappointing experience with this agency. Over the course of a month, we dealt with a severe water leak in the property, which was not addressed despite multiple complaints. The living conditions were unacceptable.
Additionally, they withheld our deposit without providing clear justification. The terms in the contract were confusing and did not seem fair to us as tenants.
I would strongly recommend others to be cautious and avoid this agency if you value clear communication and good service.
Aumim · 23 December 2024
★★★★★ 5/5
GoogleI been with this agency for nearly 2 years. I can say that is the best agency. They look very well after their clients. Many thanks to Pooja Shah .
Alexandra · 13 April 2023
Agent replied
Many thanks for leaving this 5* review for our Slough team, very much appreciated.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleReally efficient service from the start. Felt like we were given good advice and our property was marketed well.
Dani · 20 November 2025
Agent replied · 20 May 2026
A lovely review thank you and we are delighted you were happy with the service you received.
★★★★★ 1/5
GoogleIf I could give a 0 I would.
Dire communication, from Colin all the way down. Avoid if you can.
Claire · 24 July 2026
★★★★★ 1/5
TrustpilotHad EE call asking to switch said easy…
Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless
Adam73 · 18 December 2024
★★★★★ 5/5
GoogleThe customer support representative, Natasha was courteous, professiional, and prompt in addressing my concerns. I appreciate the effective communication througout the process, keeping me informed and updated on the status of my request. My issur was successfully resolved, Thank you for providing excellent service.
YC · 23 May 2024
★★★★★ 2/5
GoogleTo start off this company was good to deal with but slowly went down hill with unacceptable waiting times and poor communication.
Acidhouse1988 · 11 October 2025
Agent replied · 11 July 2026
Good Morning,
Firstly thank you very much for your business. We are very sorry to hear that … More
★★★★★ 4/5
GoogleThey are good in communication and response immediately to the live chat! Special thanks to Caitlin for her support
Nuha · 23 May 2025
★★★★★ 5/5
FacebookFrosts were very understanding and considerate and patient in how they handled the sale of my property.Especially credit should go to Gemma Testa, who comes highly recommended. Gemma is both responsive to email and correspondence, but also any issues relating to a property.
Joe · 20 May 2021
Agent replied
Hi Joe,
Many thanks for taking the time to write this recommendation for Gemma from our Chesham office.
We are delighted to read that she provided you with a proactive and responsive property service throughout the sale of your property.…See More
★★★★★ 5/5
The Trusted AgentFantastic, professional and helpful team
We were really really happy with the support offered by everyone at Frosts Slough. Despite what I am sure the team in Slough would say was a tough sales process, the team at Frosts really helped to make it as smooth as possible for us. We are happy that we definitely picked the right Estate Agents.
Alison is an excellent expeditor. We fully trusted her to keep everything moving really quickly and she was exceptionally friendly and professional. We could really see the difference having a professional, efficent and friendly expeditor like Alison makes.
We were also thrilled with the work of Lee Moss and Lee Henry, working through viewings and giving us good advice. Both were always punctual, friendly, helpful and professional. We fully trusted all of the team at Slough. We think that the team helped us to get a good price for our house and are glad we chose them.
Emma · 30 October 2019
★★★★★ 5/5
GoogleCaitlin was very kind, she helped me a lot to solve the process of my application. Thanks, Caitlin
Juliana · 23 May 2025
★★★★★ 5/5
GoogleStaff Caitlin was Awesome! Very knowledgeable and helpful with my referencing application and documentation. Thanks Caitlin! 😊 …
Brittney · 23 May 2025
★★★★★ 5/5
GoogleWe’ve just exchanged on our house this afternoon in Hampstead Garden suburb. Jeremy Fine was exactly the kind of person you want by your side through this process as he knows how to calm people when they need, to move things forward one that has to happen, to be enthusiastic at the right times and to deal with people with dignity, humour and kindness. I could not recommend him highly enough
Rabbi Laura Janner-Klausner
Rabbi · 14 June 2021
★★★★★ 5/5
GoogleCan't thank Matt and his team enough for helping us to transfer our ideas into what we have now, a perfect family home. …
Kevin · 26 July 2023
Agent replied · 26 July 2026
Thank you for taking the time to leave a review, Kevin & Vera; it's much appreciated.
It was our pleasure to work with you on your project, and we are delighted you … More
★★★★★ 5/5
FacebookExcellent service throughout my purchase of my very first property. Massive thanks to Naomi and the team for always being quick to respond to any developments and to solve any hiccups along the journey. Thanks everyone!
Jack · 25 May 2022
Agent replied · 30 April 2023
Hi Jack, Many thanks for taking the time to write this glowing recommendation for Naomi and the team.
We are delighted to read that they provided you with an efficient, proactive and professional property service throughout the purchase of your first home.
We will pass your comments on to all involved and to our senior management team.
Wishing you every happiness in your new home from all The Frost Partnership Estate Agents
★★★★★ 1/5
GoogleThis service is going worse. Trying to find out if communal sky dish has been updated yet so it's compatible for SkyQ, this should have been done years ago as Sky + hd boxes now obsolete and mine has broken. Sent email to ask 6 days ago and …
Denise · 13 November 2025
★★★★★ 5/5
GoogleI cannot recommend Frost Partnership highly enough Lee Moss was very experienced and helped me through a very difficult probate sale. His knowledge and expertise was brilliant. Alison Perchard also dealt with the admin side of the sale and …
Sylvia · 4 October 2021
Agent replied
Hi Sylvia,
Thank you. That's fantastic to read; we're so pleased the Slough team helped you through a very difficult sale, especially Lee Moss and Alison Perchard. We will … More
★★★★★ 5/5
GoogleWe were fortunate enough to sell our property within 2 weeks, we are so happy we did this through Frost. We dealt with Lee Henry in the Slough office and he was really good with all the communication and so professional! He kindly …
Naz · 4 October 2020
Agent replied
Hi Mr and Mrs Ahmad,
Many thanks for taking the time to write this super 5* review for Lee, Alison and the Slough team. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
