The Frost Partnership Slough reviews

★★★★★ 5/5

Facebook

The Frost Partnership have been our Management agents for over 10 years. Their team of Letting agents in particular Caroline have been outstanding in getting our property rented quickly and smoothly. On the Property Mangement side I have to call out Ciara Jewsbury. Her customer service and attention to detail has been outstanding. She has worked diligently on getting issues resolved quickly, has been super responsive and shown great leadership. I am so so impressed with Ciara and know she will be super successful in any projects she takes on within The Frost Partnership.

Emily · 10 May 2021

★★★★★ 5/5

Google

When I instructed Neilsons to do the conveyancing for my sale, I thought it was all going to be straightforward. The buyer had some very last-minute requests and things started to look uncertain only two weeks before we were supposed to …

Monica · 2 March 2026

★★★★★ 5/5

Google

I really appreciate the help Kevin provided during the purchase of my home. His support throughout the process, clear communication, and proactive guidance made everything much smoother. I would definitely recommend him to anyone looking for a reliable and knowledgeable estate agent.

Charlene · 1 March 2026

★★★★★ 5/5

Google

On behalf of my mother and I, we were very impressed with the team at Ewe. Really excellent service, great communication, nothing was too much trouble and they clearly know their market extremely well.

Chloe · 1 May 2026

★★★★★ 5/5

Google

Sam at Kremer Signs has been absolutely fantastic to work with. Her customer service is exceptional, she’s been patient, helpful, and always quick to respond to any questions. Nothing has ever been too much trouble, and she’s made the whole …

Long · 11 October 2025

★★★★★ 5/5

Google

Amazing !!! Approximately 1 week from advertised my house is sold subject to contract and cannot give the staff at Chester le Street branch enough thanks in helping me through this process there sound honest help and advice for me was …

John · 20 February 2026

★★★★★ 1/5

Trustpilot

If I could give them zero stars, I WOULD.

If I could give them zero stars, I absolutely would. This also applies to Mackenzie Homes management in general as sometimes it’s hard to distinguish the difference between these two companies. Disgusting and appalling service, especially from Pooja. She is not helpful with any issues that arise during your tenancy. She only reaches out to you when it is beneficial for her. Firstly, when I first moved into the property the balcony was disgustingly dirty. The building has a massive problem with pigeons and to simply put it, they made a mess everywhere. There was pigeon poop all over my balcony for weeks on end. I was unable to use my balcony for WEEKS after I moved in. Then they finally decided to sort someone to clean it after weeks of me complaining and nagging them about it. Secondly, the building then had plumbing issues which resulted in waste pouring down in the garage directly onto my car. It took them MONTHS to sort this issue after complaints from tenants. The building STANK of poop for months. The management kept saying they are not responsible for this problem and it’s Thames water’s fault and they kept going back and forth for weeks before finally fixing it. Lastly, Pooja will continue to harass you even after your tenancy runs out. She shows no empathy towards any issues you might be going through. She is only chasing a commission and if you happen to stand in her way, she will do everything in her power to make you feel bad. She sends unprofessional emails and threatens to inform third parties of your personal situation which is not quite legal. They will try to scam you off your money and make sure that you don’t get your deposit back. They will add some “interest” rates to your rent and will justify it with saying it is in your contract. Please if you ever decide to rent with them, make sure that you read the tenancy agreement multiple times and understand every single point as they will make things up as they go. I would not use their services ever again even if they paid me for it. To conclude, the whole experience was quite literally $hit.

Nicole · 20 April 2024

★★★★★ 1/5

Google

Cowboys don’t use - they ignore instructions on orders then attempt to charge extra for missing board parts! Asked to remove from database just ignorance at best keep pestering for years after - poor customer service and best avoid

Ashtead · 11 March 2026

★★★★★ 1/5

Trustpilot

Negative move out experience

Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous. They even attempted to take utility bills from my deposit before they had been emailed or sent to me, and before I was even aware of the amounts. I ended up winning the appeal, which says enough. I was recommending them at first, but the way the end of my tenancy was handled has completely changed my opinion. I understand contracts and fair charges where things are left behind, but instead of being honest with pricing, they go straight for the highest charges. Overall, I’m extremely disappointed with how they tried to get money out of me.

Fallx · 23 December 2025

★★★★★ 5/5

Google

Frost made the sale very smooth and stress free for us We are very impressed with Mathew’s high level of professionalism and his consideration of our work schedule He was able to arrange all bookings at our convenience

Moji · 16 March 2026

★★★★★ 1/5

Google

From a Landlords perspective this is a terrible scheme.i have had tenants trash my property cost me £1000s of pounds to put right and Flatfair offered £342 because the tenants disagreed with the charges. These tenants are now able to go and …

Gary · 2 February 2026

★★★★★ 1/5

Google

I took out a no deposit scheme with Flatfair via my property management company and I deeply regret it. I was sold on the concept of ease and straightforwardness for both landlord and tenant. If it glitters too much it's definitely NOT …

Ugorji · 2 February 2026

★★★★★ 5/5

Google

I rent the property through them Nabid and Georgina were really helpful. Thank you for all the support.

Zunaira · 15 June 2025

★★★★★ 1/5

Google

Disappointing experience. Took time off work to attend a viewing, only to have the agent discuss a live offer with the seller in front of me during the appointment. …

Jordon · 10 May 2026

★★★★★ 1/5

Trustpilot

Landlords be aware I had never used…

Landlords be aware I had never used them before April this year and in 30 years of property rental business I have never come across such an unscrupulous and unprincipled team of amateurs. The tenant introduced was a complete con man who paid no rent from month 3 and Frosts still send landlord statements with rent collection fees when they have failed to collect any rent for six months! I should have kept my property empty rather than rent it out through them.

Tufan · 10 December 2025

★★★★★ 5/5

Google

Mark has been incredibly helpful and supportive during this process of buying a house. He is friendly, funny and patient. It was such a good experience in a stressful time!

Lizaan · 25 December 2025

★★★★★ 5/5

Google

I have absolutely no words but AMAZING and FANTASTIC re Allison Dalrymple of Property Personnel. Allison contacted me in November 25 re a job opportunity.. within half an hour I had an interview lined up… Although I didn’t get the position …

Rachel · 28 January 2026

★★★★★ 5/5

Google

An outstanding experience with this agency. Nabid, Ricky, and Jovan make a truly professional, efficient, and supportive team. Highly recommended if you’re looking for a smooth and reliable property journey.

April · 4 May 2026

★★★★★ 5/5

Facebook

'We have had nothing but great service from the Frost Partnership over the last year we have been looking for a property. Anthony Prokopiou has been amazing all the way through, going above and beyond and even though we were not able to finalise a property with Frost, Anthony has continued to follow up with us. The whole team are great at follow up, making appointments and scheduling on time. They know their properties inside out so are able to answer questions there and then. We couldn't recommend them highly enough and will definitely use Frost when we come to sell our property and purchase a new one. Honestly couldn't have asked for a better partnership than Anthony and the team!' Ramon and Bindi Sharma Highlands Lane, Chalfont St. Peter

Bindi · 6 March 2020

★★★★★ 5/5

Google

Working with Making Plans Architecture was an absolute pleasure from start to finish! Their expertise and creativity brought our vision for our hair and beauty salon to life. From the initial concept phase to the final execution, they were …

Erika's · 26 July 2024

★★★★★ 4/5

Google

Great service. The team are professional, courteous and supportive. Their knowledge of the area and the market was invaluable.

Alison · 20 July 2026

★★★★★ 5/5

Google

A very helpful team they gave me plenty of guidance and support throughout the whole process. I have no hesitation in recommending ewemove to anyone planning their next house move.

Christine · 1 May 2026

★★★★★ 5/5

Google

I used Matterport for years, and honestly, it worked very well, but when it came to rendering the house, the process was very slow, so I unsubscribed. I switched to Floorfy, and it also works very well, although it's a bit, or even quite a bit, faster than Matterport, and the captures are a bit slow. Now I use Eyespy360. I can say that I can take photos of a house and create a 360-degree view in 12 minutes, and I get a floor plan of the house and a 4K "dollhouse" view. I've been using it for over two years now, and for the moment, I'm sticking with Eyespy360 because it's a fantastic platform.

Inmobiliaria · 29 November 2025

★★★★★ 1/5

Google

If you're a renter and you can avoid using Frost then I'd recommend you to go elsewhere. They very much support a landlord over you. It has just taken us over 6 weeks to get our deposit back because the landlord stopped replying to the estate agents. Instead of the estate agents releasing the payment they wanted to give the landlord 3 months from after the date we moved out before they would give us our money back. Even though we told them this wasn't acceptable it wasn't until we got the Deposit Protection Scheme involved that we actually heard back from Frost. We found out that the flat we were renting had been sold by a sign in the estate agents window - which was really distressing. Turns out the Landlord had asked them not to tell us because they wanted us to stay in the full contract, which would have meant we would be moving out on the 20th December. When we pointed it out to the estate agent what a bad time this would be for us to find a property to move into they were like 'Yes that would be a terrible time to have to find somewhere' . . . obviously not terrible enough for them to think it was worth letting us know. Also if you're a Landlord you might want to think twice about using Frost - there were times when I genuinely believe that the landlord had ok'd for work to be done but Frost had such a little handle on things that this took months to sort out. Our property wasn't secure for 2 months due to wrong parts being purchased and contractors 'forgetting' and then Frost claiming that they never knew about the issues even though there were multiple email trails - It was even flagged by the inventory clerk on entry! But dear Landlord, I wasn't to worry because 'if your house gets broken into the Landlord is liable'. Also if you're a landlord selling your property through Frost and it's a property that is currently tenanted, be aware that Frost wont always be leading the viewings, if they find out the tenants are in then it will be the tenants showing your potential buyers round! We were rung up and asked to show people round so many times and we could have so easily have lead these viewings and put buyers off. This is my first google review - but I really felt I needed to warn people of what a terrible time I have had with Frost Partnership and if I could save anyone the grief I thought it was worth it.

Lizzy · 15 December 2019