Trusted Agent profile · Slough · Berkshire
Verified
★★★★★
1,014 reviews across 4 platforms
7 Mackenzie Street, Slough, Berkshire, SL1 1XQ
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Slough, Berkshire, at 7 Mackenzie Street, is rated 4.2 out of 5 across 1,014 reviews on four platforms, including 711 Google reviews rated 4.2.
711
Reviews on Google
This office
228
Reviews on Facebook
Business-wide
64
Reviews on Trustpilot
Business-wide
Send The Frost Partnership Slough a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Good support and advice from start to finish. Lee Henry was great last time we sold a property and that meant we had no hesitation using Frosts in Slough again ...Read the review from sellers
Actually the only agents out of several who did anything. kept us informed all along. Probably wont even bother with others next timeRead the review from landlords
Our Slough office covers: Slough, Britwell, Chalvey, Cippenham, Herschel Village, Manor Park, Salt Hill, Upton Lea, Upton Park and Wexham.
The Frost Partnership Slough won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the Slough office, from every platform, shown as written. First names only.
1/5
TrustpilotWORST EXPERIENCE IN MY LIFE THEY HAVE…
WORST EXPERIENCE IN MY LIFE THEY HAVE MADE MY LIFE HELL!!!!! THEY ARE VERY RUDE SPECIALLY POOJA SHAH!!! I wouldn’t recommend them even 1% try to get another agency that cares for you they made me clean the house professionally for 200£? I mean I lived there paid rent of course I it LOOKS USED?!?! They have taken money from my deposit?
1/5
TrustpilotThey will send people in to your…
They will send people in to your accommodation with no regard for “The tenants right to peaceful enjoyment of property” or whatever the ONLY thing they really have to oblige the tenant. Twice I returned home to discover the premises had been entered unlawfully by agents of theirs. ALL their employees are of the “go f yourself” disposition. Rude, impolite, arrogant and incompetent.
1/5
GoogleAbsolutely worst service. You pay them 370 for a guarantee then they’ll still decline your application ( even though I had all the sufficient information ) and then charge me a fee. Truly the most unprofessional service would 100% not recommend going through them. The employees are very rude also
5/5
GoogleWhen I use email to contact Homeppl to check my status, they suggested me to try their instance chat room. WOW! Within several minutes I got my answer! They works really fast and having excellent comunication with their client. A good demonstration of what a company must do! HKer comment.
5/5
TrustpilotGreat customer experience
Great customer experience, great people management, all in all a pleasurable sale experience. Managed expectations for myself and my wife well during the initial phase.
4/5
TrustpilotCarla Reynolds from property management…
Carla Reynolds from property management has been extremely helpful and quick responding to any queries I may have regarding the property I rent from them.
1/5
FacebookIf you see a house listed with their Slough branch, set aside a few quid to slip into Lee Henry's pocket, otherwise you have no chance of getting a property with them. Absolute Sc*mbag
Hi Stacey, With reference to the above review we have no contact information for you in our system, or a record of you having had any dealings with The Frost Partnership. Please can you email details about your complaint and your contact information to marketing@frostweb.co.uk so we can investigate. Many thanks
1/5
TrustpilotBe careful with these people
Be careful with these people. When moving into rented accommodation they did not address any issues that we felt needed to be fixed, simply ignoring our emails. When we moved out, they tried to take money from our deposit to fix issues with the house that already existed before moving in. A deposit should not be there to fix existing maintenance issues.
1/5
TrustpilotAvoid at all costs
Avoid at all costs. I have rented a flat from them for 2 years, it has been 2 months since I have done the check-out and they still haven't refunded my deposit. Plus, they have tried to find the tiniest details to hold money from my deposit... their excuse to charge me £90 cleaning fee is a discoloured sealant in the bathroom.
5/5
GoogleGreat customer service, very fast and always polite.
5/5
GoogleI would like to express my high satisfaction with the services Pooja Shah has provided. She has been extremely helpful throughout the whole process including admin processes as well as problem solving even when there were unforeseen …
Hi Viktoriya Many thanks for taking the time to post this 5* review for Pooja in our Slough branch. We're delighted to read that she provided you with an exemplary property … More
5/5
GoogleJeremy and his team really went above and beyond! Thanks so much for all your help!
5/5
GoogleWe’ve rented through Frosts for several years. Any issues are always dealt with efficiently and our rent is always paid on time. I’d definitely recommend them.
Hi Kelly Thank you so much for taking the time to write this 5* review for our Slough Lettings office. We are so pleased to hear that any issues are always dealt with … More
5/5
FacebookOur thanks go to Ben Levi of the Chalfont branch for his professionalism, efficiency and high level of communication. We always knew where we stood in the process and he dealt with our questions with unfailing politeness. Thank you.
HI Sandra, Thank you so much for taking the time to write this glowing review for Ben. We're delighted to hear that he provided you with an excellent level of customer service and professionalism. We will pass your comments on to both Ben and our senior management team. Best wishes from all at The Frost Partnership
5/5
TrustpilotPurchasing a flat
I couldn't be more pleased with my experience with the Frost Partnership. My main contacts were Lee and Alison and they were both extremely responsive, helpful and professional throughout the purchase of my flat. I was particularly impressed with how quickly they responded each time I needed information or documents. They've been such a pleasure to work with.
5/5
GoogleVery helpful! Appreciate it a lot :)
1/5
GoogleDon’t use these people, they’re terrible!
5/5
GoogleOpen banking was a new concept for me, but Homeppl have been very prompt and helpful in their guidance and support, via their bot as well as the email, which came with much appreciated personal reach-out. Professional and friendly, this is another level in customer service!
5/5
GoogleWe chose Frost partnership mainly because of the good feeling left after our initial meeting with Lee Moss.Our house sold in 5 days for the full asking …
Hi John Many thanks for taking the time to write this 5* review for Lee and Allison from our Slough team. … More
5/5
GoogleI have bought and sold the property from the same agent . Lee Henry and Alison perched were outstanding . Regular updates about the progress of sell . Very satisfied and impressed with outstanding service .
Hi Muhammad, Thank you so much for taking the time to write this review. Great to here that the Slough team provided you with excellent customer service. We'll pass you … More
5/5
FacebookGreat experience working with Frost on the sale of my flat, they secured a great price and were efficient and helpful throughout the whole process.
Hi Will, Thank you for taking the time to write this 5* review. We are delighted to read that you received an effective and efficient property service during the sale of your flat. Best wishes to you from all at The Forst Partnership Estate Agents
5/5
FacebookAn absolute pleasure to deal with Frost, and in particular, Karen Morris. We are delighted with our new home and couldn’t recommend the Frost Partnership more for a friendly and professional service. 10/10
Hi Mark, Thank you for taking the time to write this glowing review for Karen and the Windsor team. We're delighted to read that you received a friendly and professional property service, and found a new home that's perfect for you. Wishing you every happiness in your new home. Best wishes from all at The Frost Partnership Estate Agency
5/5
GoogleThe team was very helpful
1/5
GoogleDon’t reply to emails and customer service chat is permanently closed. The only time I actually got through to a real person the rep was incredibly rude and unhelpful
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. The Frost Partnership Slough won Gold for Best Estate Agent Guide 2023 Gold Award, Slough branch at EA Masters 2022.
