2/5
GoogleThey’re fast to give you a quote, but for a refund for their unused service? You have to pay £60. If you have the money to pay in advance for your place, do it. Don’t find yourself a UK guarantor.
Trusted Agent profile · Slough · Berkshire
Verified
The Frost Partnership Slough reviews
★★★★★
1,014 reviews across 4 platforms
7 Mackenzie Street, Slough, Berkshire, SL1 1XQ
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Slough, Berkshire, at 7 Mackenzie Street, is rated 4.2 out of 5 across 1,014 reviews on four platforms, including 711 Google reviews rated 4.2.
711
Reviews on Google
This office
228
Reviews on Facebook
Business-wide
11
Reviews on The Trusted Agent
This office
64
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
Good support and advice from start to finish. Lee Henry was great last time we sold a property and that meant we had no hesitation using Frosts in Slough again ...Read the review from sellers
Landlords1 review
Actually the only agents out of several who did anything. kept us informed all along. Probably wont even bother with others next timeRead the review from landlords
About The Frost Partnership Slough
Our Slough office covers: Slough, Britwell, Chalvey, Cippenham, Herschel Village, Manor Park, Salt Hill, Upton Lea, Upton Park and Wexham.
Reviews
Every review we hold for the Slough office, from every platform, shown as written. First names only.
Google5/5
GoogleWe are delighted with the service from the Chat Heroes team. From the very first contact we made with the team we felt they took time to understand our business. We have already had 3 ring sales as a direct result of live chat, and we have …
Agent replied · 3 June 2026
Hi Iain, Thank you very much for your review, we really appreciate it :)
1/5
GoogleBig time Sammers!!! The worst Estate agent, they took my £300 deposit that I placed for a 1 bedroom Flat in Southall, and they later told me that I need to Have £40000 to rent the place, which I dont Have, but I only have £25000 so for that …
5/5
TrustpilotWonderful service from Channel Williams…
Wonderful service from Channel Williams We received very nice & friendly service from Channel Williams. She is always hard working, helpful, professional and practical. One more time thank you very mush for your outstanding service.👏
5/5
GoogleSara was lovely. Helped every step of the way. Made my move stress free. Thank you!
5/5
GoogleI had a very good experience selling my house recently with Frost partnership. They were able to organise and facilitate all the viewings for me and then kept chasing until the purchase went through. They were always very responsive when contacted by phone or email.
Agent replied
Hi Dharminder Many thanks for taking the time to write a review for the Slough team. We're delighted to hear that they provided you with a responsive and professional service … More
1/5
GoogleThey call you ,book an appointments. And don’t get back to you on appointment day ,don’t even bother to pick your call. Please don’t waste your time .Never have i ever had such a bitter experience like today .worst customer services ever .
5/5
GoogleMacDonald & Company have been great. I was approached by Zack who was friendly from the beginning of the process. He was extremely professional and understood my specifications. I would say the whole experience has been very smooth and the service given during the recruitment process has been supportive and genuine. I would recommend any friends or colleagues to branch out to Macdonald & Company. Thanks again Zack! You have provided value in the service given - like helping me with preparing for the interview, providing constructive feedback and guidance along the way! 5* all round!
5/5
TrustpilotWORTHY A RIDE
It has been a very good ride since our partnership with The Frost. Very organised and qiuck response when contacted always. Keep up the good work esp Chanel Williams who is always in touch if needs be. Keep it up👏 Hasifah
5/5
GoogleShe is so responsible and helpful in my case. Great conversation and customer experience.
5/5
GoogleI recently sold my house with Jonathan Barr and colleagues. The whole team were professional and extremely helpful. Jonathan advised, guided and supported me through the sale and at no time did I feel under any pressure. It was a delight dealing with him and his team. I have no hesitation whatsoever in recommending him should you be in need of selling your property through honest and trustworthy estate agents.
1/5
GooglePooja and janeet were absolutely terrible, no transparency had to chase them for the offer I made.
5/5
FacebookMegan |Murphy and Harry Edmonds are amazing. Great communication, lots of attention. They made a stressful time really managable.
Agent replied · 1 October 2023
Thank you Kathy! 😀
1/5
FacebookI am highly disappointed by the services of this agency. They havent paid back my deposit for the tenancy that ended 3 months ago and do not reply to emails. Definitely do not reccomend- very unprofessional.
Agent replied · 30 April 2023
Yes they try to fraudulently withold deposit monies.They actually tried to charge me for damages, which were actually already logged and photographed before I started my tenancy. ( On their inventory 19th March 2020..my tenancy started on 21st)Howeve… See more
5/5
GoogleOne of the best letting agents so far I have know and his name is Sebastian. Thank you for your great help.
Agent replied
Thank you so much for taking the time to write this 5* review for Sebastien. We are delighted hear your feedback. We will pass your comments on to him and to our senior management team. … More
5/5
FacebookThe Lettings Agency at the Frost Partnership are amazing and I know I can rely on them 100%. Wendy Taylor who manages this side of the business is professional, on-the-ball and always has a solution to a problem. Wendy has a great team who ensure all paperwork, legalities and payments are always up-to-date. Frost have a great network of experienced, trained professional tradespeople who can attend to emergencies and turn any necessary work around very quickly and efficiently.
5/5
GooglePooja at Frost helped with our lettings in Slough. The service provided has been exemplary with Pooja going over and beyond the basic management service and delivering on our expectations. I would wholly recommend using Frost for all your letting needs!
Agent replied
Hi Gaurav, Many thanks for taking the time to write this glowing review for Pooja in our Slough lettings team. We're delighted to read that she has provided you with an … More
5/5
The Trusted AgentExcellent
Pooja was great she helped me and my girlfriend fined a new home to rent, and got us in asoon as possible. We move on Friday! Thanks Pooja!
1/5
FacebookPoor customer service. Couldn't get the contract right. They used underhand tricks to try and get more money from me when all I wanted was an introductory only service. I didn't get what I wanted as landlord and I'm embarrassed for what the tenants might think.
Agent replied
Dear David, We are disappointed to hear that you are unhappy with the service provided to you. Your comments have been noted and we understand that the manager is currently in contact with you. …See more
1/5
GoogleTried calling to speak to an agent.. only to be spoken to very rudely and abruptly by a woman that sounded like a Barbara ?? only wanted to enquire about buying a pent house suite in London area well that's a sale lost!! terrible
Agent replied · 14 June 2026
Hi Lee, i dont think we have ever dealt with you....
1/5
GoogleWas renting a property from frost for just over a year. Spent so much money decorating it as the agency told us it is available for "Long term renting". I stayed within the contact and made sure my house was well kept. I welcomed my first …
5/5
GoogleThe Frost Partnership provided an exceptional service from Initial viewing through to completion. Fantastic communication, brilliant customer service and a professional client relationship. I am now the proud owner of a fantastic property. Great Estate Agents.
Agent replied
Many thanks for taking the time to write this 5* review the Slough team. We are delighted to read that they provided you with an exceptional property service from initial viewing to completion. … More
5/5
Facebookthe speed of response, the pleasant staff made dealing with Frost a great experience. Tracey fully understood my objectives and I could not be happier with the outcome.
Agent replied · 30 April 2023
Hi Maoliosa, Thank you so much for taking the time to write a recommendation. We are delighted to read that a proactive and speedy property service from a friendly team gave you a great property experience. We will pass your comments on to all concerned. Best wishes from all at The Frost Partnership Estat Agents
5/5
FacebookExcellent service from beginning to end. Always helpful and realistic with advice, and lots of support along the way.
Agent replied · 4 July 2023
Hi Melinda, Thank you for taking the time to write this lovely recommendation! We're delighted to read that you've received excellent customer service and support. Best wishes to you from all at The Frost Partnership Estate Agents
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