1/5
GoogleThe worst services ever. First they ask for holding deposits and when that is paid they back off at the last minute. Highly disappointing and not recommended at all.
Trusted Agent profile · Slough · Berkshire
Verified
The Frost Partnership Slough reviews
★★★★★
1,014 reviews across 4 platforms
7 Mackenzie Street, Slough, Berkshire, SL1 1XQ
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Slough, Berkshire, at 7 Mackenzie Street, is rated 4.2 out of 5 across 1,014 reviews on four platforms, including 711 Google reviews rated 4.2.
711
Reviews on Google
This office
228
Reviews on Facebook
Business-wide
11
Reviews on The Trusted Agent
This office
64
Reviews on Trustpilot
Business-wide
Want The Frost Partnership Slough to help?
Send The Frost Partnership Slough a message.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
Good support and advice from start to finish. Lee Henry was great last time we sold a property and that meant we had no hesitation using Frosts in Slough again ...Read the review from sellers
Landlords1 review
Actually the only agents out of several who did anything. kept us informed all along. Probably wont even bother with others next timeRead the review from landlords
About The Frost Partnership Slough
Our Slough office covers: Slough, Britwell, Chalvey, Cippenham, Herschel Village, Manor Park, Salt Hill, Upton Lea, Upton Park and Wexham.
Reviews
Every review we hold for the Slough office, from every platform, shown as written. First names only.
Google1/5
FacebookHorrific customer service.... 22 days since I moved out of my rented property and still yet to receive a penny of my deposit back. I've lost count of the amount of times I've been promised it will be in your account tomorrow! I'm sure if the shoe was on the other foot it would be an entirely different story...
Agent replied
Hi Emily, We're very sorry to hear this. Please can you private message your contact details and the branch you have been dealing with so we can look into this. Many thanks, Kind regards
5/5
GoogleThe rentals team at Frosts Slough have been fantastic, Sinead has been very helpful throughout the lettings process, She has communicated everything to me very well and always kept me up to date with any information. Would highly recommend them.
1/5
GoogleAwful agency. Terrible communication, follow up and strong lack of human emotion. Are highly incapable of effectively communicating with landlords, huge delays in correspondence and terrible at dealing with tenants in a respectful manner. Too iterative, overpriced for value and would strongly advice to avoid if selling, buying or renting your property through Frost.
Agent replied
Hi Derive We are disappointed to hear that you are unhappy with the service provided to you. We take all feedback seriously, so please can you email full details of your complaint to marketing@frostweb.co.uk and include your contact details in the email, in order that we can look into this matter. Kind regards
5/5
GoogleGreat to work with, professional and attentive in response. Shout out to Luke M. In particular.
1/5
GoogleVery poor experience when trying to obtain the reference to let a flat. Poor communication from them and always taking a long time to reply.
1/5
GoogleThese people are a nuisance do not use them they are useless at their job they just Bombard you with emails AVOID AT ALL COST
5/5
GoogleI’d like to thank Paul and the Chat Heroes team, initially for their patience and excellent support we’ve received over a number of weeks while setting up the Live chat facility with one of our clients. …
2/5
Googlethey are terrible agents not bother3d with serious issues with prowrty. keep passing back to landlord who isn't interested. would go through them get nothing for your money!!
5/5
FacebookFrost Partnership have been efficient and effective with the recent sale of 2 my properties situated in slough. They have been relaxed with the process, understanding and most importantly honest with the pricing strategy. I would definitely use them again and have no hesitation in recommending to others.
Agent replied · 1 August 2023
Hi Andrew, Thank you for taking the time to write this recommendation for our Slough team. We are delighted to hear that they have provided you with an honest and professional property service and that you would have no hesitation in recommending them in the future. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
FacebookFrost Partnership have been efficient and effective with the recent sale of 2 my properties situated in slough. They have been relaxed with the process, understanding and most importantly honest with the pricing strategy. I would definitely use them again and have no hesitation in recommending to others.
Agent replied · 30 April 2023
Hi Andrew, Thank you for taking the time to write this recommendation for our Slough team. We are delighted to hear that they have provided you with an honest and professional property service and that you would have no hesitation in recommending them… See more
5/5
FacebookMeeting with a good account manager was the best thing that ever happened to me. I lost a lot to fake account managers and brokers and it was hard to trust again but when I met Mrs. Kirkland Tina I recovered everything I had lost in a week, I was just grateful and speechless. I would love to recommend her to you viaEmail:kirklandtina7@gmail.comWhatsApp: +1 (970)638-3982facebook:Kirkland Tina
5/5
GoogleI was supported by ‘Caitlin Reynolds’ she responded almost instantly to my email and solved the issue within 20 minutes. Great fast friendly service.
5/5
GoogleThe rentals team at Frosts Slough have been fantastic, Sinead has been very helpful throughout the lettings process, She has communicated everything to me very well and always kept me up to date with any information. Would highly recommend them.
5/5
GoogleIn my experience I have no doubts that it is one of my best experiences. I had to move very quickly since the previous agency left me and my family stranded, a week after leaving the previous house, and when I contacted this agency they …
Agent replied
Thank you so much for your 5 star review. We're so pleased the Slough Lettings team provided you with a great experience, especially Pooja. We will pass your comments on to her and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
The Trusted AgentLetting my flat
I would like to thank Frost and in particular Pooja Shah for their speedy and excellent service. In the run up to Christmas they managed to let my flat the very next day. This exceeded my expectations- well done
5/5
FacebookMark and Frankie at the beaconsfield branch were absolutely fantastic at guiding us through our sale. We had high quality and quantity of viewings and we achieved a substantially higher final sale value than another agent had suggested. Professional and quick to return calls. Very happy with the service.
Agent replied
Hi Paula, That's great to read; we're so pleased the Beaconsfield team achieved a higher sale value for your property and were professional and responsive. Best wishes from all at The Frost Partnership Estate Agents
5/5
Facebookdealt with Wendy, who was incredibly helpful
Agent replied
Hi Luke, Many thanks for your recommendation - much appreciated.
5/5
GoogleI recently rented an apartment with Frost Partnership, briefly sharing my experience here. Being to new to London city I had little information about the renting formalities and procedures. Govind and Pooja at Frost partnership made the …
Agent replied
Thank you so much for your 5 star review for Govind and Pooja from our Slough Lettings office. We are delighted to hear your renting experience was great and that you would definitely recommend The Frost Partnership to others. We will pass … More
5/5
GoogleI usually don't leave reviews but on this occasion, I really had to. Best estate agents in Slough. Helped me find an amazing rental property. All processes were handled with professionalism and with excellent communication. Will recommend …
Agent replied · 22 July 2023
Thank you so much for your 5 star review for our Slough Lettings office. We are really pleased to hear that all processes were handled with professionalism and excellent communication. We will pass your comments on to them and to our senior … More
5/5
GoogleKatie was very helpful in answering my questions quickly and assisiting with the application process.
5/5
GoogleI would definitely recommend The Frost Partnership !! I've been with them for couple of months now and so far everything I've asked for is done immediately! Really helpful staff, especially our property manager Ciara ! Never had any issues !
Agent replied
Hi Adrian, Thank you for your 5 star review. That's fantastic to read; we're so pleased the Slough Lettings and Property Management team have been so helpful, especially … More
5/5
FacebookFound a property to rent through Frost. Vicky Lyle helped me through the process as I have never rented before. She was brilliant, incredibly helpful and responsive. I am new to the area and she was able to provide lots of local knowledge. I would most definitely recommend Frost.
Agent replied
HI Karen, Many thanks for taking the time to write this recommendation for Vicky. We're delighted to read that she provided you with a professional, knowledgeable and responsive property service. We will pass your comments on to Vicky and to our senior management team. Bets wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotLandlords Beware
Landlords Beware! This letting agent is terrible. They will match other estate agents lettings fees at 5-7% 'let only' fee but will then add additional charges such as 'tenancy agreement fee' of £456 as well as trying to add on other fees without your permission such as £30 for registering the deposit (which I did not ask them to do). In addition, they will charge 3% renewal fee as well as a £90 'memorandum of agreement fee' if the tenant stays on. I have worked with other estate agents who charge no renewal fee as there is no further work they have done (but may charge a small fee of about £30-40 for a renewal of contract). For a flat with a rental income of £1100, they charged me an additional £486 compared to other estate agents in the area who do not charge these additional fees. I regret my decision to give them my business and will never do so again. My advice would be to go to any other letting agent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want The Frost Partnership Slough to help?
Send The Frost Partnership Slough a message.
