Every review we hold for the Sidcup office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional and on time.
Rating only, no written review.
Rahman · 27 May 2024
Agent replied · 11 June 2024
Hi Rahman,Brilliant! Thank you so much for letting us know! 🙂We're delighted all went well with your appointment and you received a 5-star service too.Many thanks again for your feedback, it’s greatly appreciated and we're looking forward to helping you again.Customer Service Team
★★★★★ 5/5
TrustpilotVery helpful and completely satisfied.
Rating only, no written review.
Asj · 22 May 2024
Agent replied · 11 June 2024
Hi Asj Mehmood,We’re so grateful to you for taking the time to leave us a review and for rating your recent experience with 5-stars!We’re pleased to hear you’re satisfied with the helpful service received from us, it makes us happy and proud to hear this too 😊If of course there’s anything else you need help with, we’re always here for you and you’re more than welcome to reach out to us at any time where it’ll be our utmost pleasure to help.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotSo far so good 👍
Rating only, no written review.
Rachel · 21 May 2024
Agent replied · 11 June 2024
Hi Rachel,Brilliant! Thank you so much for sharing this with us 😀We're so happy you're loving the service from us and we're glad all is going well for you too.It's with great pleasure to help so feel free to reach out to us at any time if further help is needed, and we'll be sure to do our best for you.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotAll good verry happy
Rating only, no written review.
Romualdas · 20 May 2024
Agent replied · 11 June 2024
Hi Romualdas,Thank you so much for your review!It certainly makes us happy to know you're happy 😀We’re absolutely delighted you’re loving the service you’ve received from us, it certainly makes us proud too.We hope we can be of assistance again soon.Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotVery good with gas .
Rating only, no written review.
Paula · 20 May 2024
Agent replied · 11 June 2024
Hi Paula,Thank you so much for your review! 🙂We're over the moon you had a 4-star experience, and all went well with your recent contact with us.Many thanks for sharing this with us, your feedback is much appreciated, and we hope to be of further help again soon.Customer Service Team
★★★★★ 1/5
TrustpilotDo what was planned 2 years ago
Rating only, no written review.
Jackie · 16 May 2024
Agent replied · 11 June 2024
Hi Jackie,We're very sorry to see your 1-star review and we would love to be able to further assist you..We have an amazing team here willing to discuss your review in more detail with you and to look at ways we can offer our help to you.We're reachable by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject as this information will be most helpful to us as well.You're welcome to reach out to us at any time and we very much look forward to hearing from you 🙂Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotVery helpful
Linda · 14 May 2024
Agent replied · 11 June 2024
Hi Linda,Thank you so much for rating us so highly.We’re delighted you find us very helpful; this truly makes us happy to hear this too 😊It's always with great pleasure to help and we're looking forward to helping you again soon.Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotGreat service
Rating only, no written review.
Mark · 14 May 2024
Agent replied · 11 June 2024
Hi Mark,Thank you so much for your fabulous review! 🙂Your kind comment has certainly made us smile and we’re thrilled you’re loving the service from us.A huge thanks once again for sharing your thoughts with us, it’s much appreciated.Customer Service Team
★★★★★ 5/5
TrustpilotExcellent service
CUSMAN · 10 May 2024
Agent replied · 11 June 2024
Hi Cusman,Thank you very much for your fabulous review! 🙂Your feedback is greatly appreciated, and we’re absolutely thrilled your loving the service we deliver.We're looking forward to helping you again so feel free to let us know if there's anything else we can do for you.Many thanksCustomer Service Team
★★★★★ 5/5
TrustpilotEverything
Anissa · 9 May 2024
Agent replied · 11 June 2024
Hi Anissa, We would like to thank you for your 5 star review!We're thrilled to hear our service was able to meet your expectations and we hope that our future interactions live up to this high standard as well. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotAgent was helpful and informative.
Rating only, no written review.
Baron · 8 May 2024
Agent replied · 11 June 2024
Hi Baron,Thank you so much for your 5-star review following your recent experience with Azfarul.We're truly delighted Azfarul was so helpful and informative during your contact with us, it certainly makes a difference to your whole experience, and it certainly makes us proud to know we have such a great staff member delivering an amazing service too.Many thanks again Baron! 😊Customer Service Team
★★★★★ 5/5
TrustpilotAll good thanks
Rating only, no written review.
Nicky · 8 May 2024
Agent replied · 11 June 2024
Hi Nicky,We absolutely love this and thank you so much for taking the time to let us know 🙂We're appreciative of your 5-star rating too, but most importantly it makes us happy to know you've had the best possible experience.It's always with great pleasure to help so feel free to let us know if there's anything else we can do for you.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotVery good service
S · 7 May 2024
Agent replied · 11 June 2024
Hi S. Kuols,Thank you so much for rating L&Q with 5-stars!It means a lot to know how much our residents like the service we provide and most importantly we’re chuffed to hear you’ve had a positive experience too.We’re looking forward to helping you again, hopefully sometime soon 😀Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotVery professional
Rating only, no written review.
Tony · 2 May 2024
Agent replied · 11 June 2024
Hi Tony,Thank you so much for your review! 🙂We’re over the moon you had a 5-star experience, it’s certainly the kind of service we always aim and take pride in delivering too.Many thanks again for sharing this with us and please let us know if there’s anything else we can do for you.Customer Service Team
★★★★★ 4/5
GoogleRating only, no written review.
Nayah · 1 May 2024
★★★★★ 4/5
TrustpilotWindow repair
Ok service - 3/5
Faustine · 30 April 2024
Agent replied · 11 June 2024
Hi Faustine,Thank you for taking time to leave us a review following the recent window repair in your home.We're pleased to see you're generally happy with the service received which is nice, and we would like you to know if you have any concerns, we’re here for you and you’re more than welcome to reach out to us at any time to discuss them with us.Contact with us is welcome through any of your preferred channels or by email at lqdirect@lqgroup.org.uk where we kindly request ‘Trustpilot’ is used as your email subject.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotThe engineer was very good
Rating only, no written review.
Charles · 29 April 2024
Agent replied · 11 June 2024
Hi Charles,This is great news and thank you so much for taking the time to let us know how your recent visit went for you.We're truly delighted you had a 5-star experience 😊Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotQuick and efficient
Marie · 28 April 2024
Agent replied · 11 June 2024
Hi Marie,Thank you so much for the 5-star review!It sounds like everything went perfectly for you and we can't thank you enough for sharing your recent experience with us too.We're looking forward to helping you again soon, so feel free to let us know if we can help you with something else 😊Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotGood service
Abdul · 28 April 2024
Agent replied · 11 June 2024
Hi Abdul,Thank you very much for your 5-star review!Your feedback means the world to us and we’re over the moon to learn you’re happy with the service received. We hope we can help you again soon😊Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotGood
Done a good job
Natasha · 28 April 2024
Agent replied · 11 June 2024
Hi Natasha,We’re delighted you’ve had a 4-star experience😊It’s always a pleasure to learn of the fantastic service received whilst our engineers and operatives are spending time in our residents’ homes, so we really do appreciate hearing about your experiences with us.Many thanks again for your review and we look forward to helping you again soon.Customer Service Team
★★★★★ 4/5
Trustpilotgood on time.all ok .
Rating only, no written review.
David · 26 April 2024
Agent replied · 11 June 2024
Hi David,Thank you so much for your 4-star review!We're delighted everything went well with your appointment and it certainly makes us happy to hear this too😊Your feedback means so much and we'd like to thank you once again for sharing your recent experience with us.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotThe repair was done
Anita · 26 April 2024
Agent replied · 11 June 2024
Hi Anita N,Thank you so much for your review!We're so pleased you had a 5-star experience and most importantly the repair was completed for you.This is certainly reassuring for us to hear too🙂Many thanks again for letting us know how your appointment went and feel free to let us know if there's anything else we can help you with.Customer Service Team
★★★★★ 5/5
TrustpilotHe came on time and done good job.
Rating only, no written review.
A · 25 April 2024
Agent replied · 11 June 2024
Hi A Rehman,Thank you so much for your 5-star review! 😊We’re so happy to learn your recent experience was a good one. It’s always nice to hear of the fantastic work our operatives do so we really do appreciate your feedback.Many ThanksCustomer Service Team
★★★★★ 3/5
TrustpilotIt’s taking too long to get repairs done
Rating only, no written review.
Consumer · 22 April 2024
Agent replied · 11 June 2024
Hi Consumer.Thanks so much for your review and for taking the time to share your thoughts with us.We’re very sorry if you feel some repairs are taking too long and we sincerely apologise for the frustration this may be causing as well.Admittedly some repairs can take longer than others, but we’d like to reassure you we’ll always offer our first available appointment when making the arrangements for you.We'll of course note your feedback as well as it helps us to understand where potential improvements would be welcomed.In the meantime, please reach out to us if there’s anything more we can do for you, and it’ll be our pleasure to help.You’re welcome to contact us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is used as your email subject.Many ThanksCustomer Service Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.