Every review we hold for the Sidcup office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAs usual excellent job
Rating only, no written review.
Terence · 22 April 2024
Agent replied · 11 June 2024
Hi Terence.Thank you so much for your glowing review!😊We’re thrilled you’re happy with the recent work that was carried out and it’s always with great pleasure to be able to help you.We’re looking forward to assisting you again, hopefully sometime soon.Many ThanksCustomer Service Team
★★★★★ 1/5
Trustpilot1 star as repaira SERVICE is RUBBISH
Rating only, no written review.
Rebecca · 22 April 2024
Agent replied · 11 June 2024
Hi Rebecca,Thank you for taking the time to leave us a review and for sharing your thoughts with us too.We're saddened to see you've rated our repair service with 1-star which is naturally a worry for us too as we always strive to offer a good service to our residents.We're always willing to discuss your review in more detail and if of course there's anything we can do to help, we'd love to hear from you.You're more than welcome to reach out to us by emailing our dedicated team here at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the email subject line) where we'll gladly help and assist with any concerns you may have.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotReminder lane
Got results
Blackconduit · 19 April 2024
Agent replied · 11 June 2024
Hi Blackconduit RPV,Thank you so much for your 5-star review!😊We're so pleased you got the results you were looking for and it certainly make us happy to hear this too.Your feedback is so important to us but most importantly it's great you've had a positive experience with us.Feel free to let us know if there's anymore we can do to for you, and it'll be our utmost pleasure to help.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotThe job was done quickly.
Rating only, no written review.
Angela · 18 April 2024
Agent replied · 11 June 2024
Hi Angela,This is fantastic!😀Thank you so much for sharing this with us and we're so pleased the works were done so quickly for you.It's always with great pleasure to help so feel free to let us know if there's anything else we can do.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotWork not completed
Craig · 17 April 2024
Agent replied · 11 June 2024
Hi Craig,Thank you so much for your review.Whilst we appreciate at times a further visit may be needed, we understand the disappointment this causes, and we apologise profusely for the inconvenience caused to you too.If you need further help from us to ensure this matter is resolved, please do let us know by email at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject.We hope to think everything is in hand but we're here for you if further help is needed, and it’ll be our pleasure to assist you.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotExcellent work done
Mrs · 10 April 2024
Agent replied · 11 June 2024
Hi Mrs Manu,Thank you so much for taking time to leave us a review!it’s great to see your recent experience went amazingly for you and we can’t thank you enough for sharing this with us too.It’s always with great pleasure to help so please reach out to us if there’s something else, we can do for you 😊Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotGreat through process of moving to new home
Help when needed
Ms · 10 April 2024
Agent replied · 11 June 2024
Hi Ms,Thank you very much for leaving us a 4-star review 🙂Your feedback is highly appreciated and it’s lovely to hear you had great help and support throughout your journey with us. It’s certainly reassuring for us to hear this too and we absolutely love that you’ve had a positive experience.We hope you’ve settled well into your new home, and we wish you every happiness as you continue to make your new home yours.We’re of course here if you need help with anything, and you’re more than welcome to reach out at anytime where it’ll be our pleasure to do our best for you.Many Thanks Customer Service Team
★★★★★ 4/5
TrustpilotThanks 🤩 for your service ❤️🩷
Rating only, no written review.
Jennifer · 9 April 2024
Agent replied · 11 June 2024
Hi Jennifer,Thank you so much for leaving us a 4-star review!You’re most welcome and it’s our absolute pleasure to help you 😁We’re looking forward to helping you again soon.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotThe issue was not resolved
Rating only, no written review.
Justin · 9 April 2024
Agent replied · 11 June 2024
Hi Justin,Thank you so much for leaving us a review.We’re so sorry to hear this has happened and we’d very much love to look into this matter for you.If further help is needed to resolve this, please kindly let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as the email subject) where it’ll be our pleasure to work with you in finding a resolution.Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotThe speed it was done
Rating only, no written review.
Alexandra · 5 April 2024
Agent replied · 11 June 2024
Hi Alexandra,We're delighted you've had a 5-star experience and we appreciate you letting us know too 🙂Thank you so much for your feedback, it's greatly appreciated and feel free to let us know if there's anything else we can help you with.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotEverything
Esther · 3 April 2024
Agent replied · 11 June 2024
Hi Esther,Thank you so much for leaving us a review and for expressing your feelings with us.We always try our hardest to provide our residents with the best possible service so it’s naturally concerning for us to hear of your dissatisfaction too.We'd like you to know we're here for you and we're always willing to discuss any concerns you may have in more detail with you.With this in mind, we kindly invite you to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to help with any concerns you wish to raise with us.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotAll good
All fantastic
Ig · 3 April 2024
Agent replied · 11 June 2024
Hi Lg,Thank you so much for you 5-star review!It sounds like everything went perfectly for you which is great to hear 🙂Your feedback is much appreciated and we're looking forward to helping you again…...hopefully sometime soon.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotPossibly the worst landlord you can have
Rating only, no written review.
Roxy · 29 March 2024
Agent replied · 11 June 2024
Hi Roxy,Thank you for taking the time to leave us a review.We're saddened to learn of your feelings and we offer our sincerest apology if we haven't quite met your expectations. Your comment is naturally concerning for us too as we always strive to deliver the best service to our residents and customers.If of course there's anything we're able to help you with, we'd very much love to hear from you and assist you in putting right what may have gone wrong.With this in mind, we kindly invite you to email any concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team here will be happy to help with your enquiries.Many ThanksCustomer Service Team
★★★★★ 1/5
GoogleRude and lazy staff
Farhad · 27 March 2024
★★★★★ 3/5
GoogleRating only, no written review.
RealTeam_R · 27 March 2024
★★★★★ 5/5
GoogleGood
Bülent · 27 March 2024
★★★★★ 5/5
GoogleRating only, no written review.
C&L · 27 March 2024
★★★★★ 5/5
GoogleRating only, no written review.
Jola · 27 March 2024
★★★★★ 5/5
Trustpilotv nyc helps hsh
Rating only, no written review.
Wafa · 27 March 2024
Agent replied · 11 June 2024
Hi Wafa, We really appreciate your 5 star rating!😊It's always amazing to hear that the help provided has been beneficial. Keep reaching out anytime you need assistance. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotJob well done
Consumer · 27 March 2024
Agent replied · 11 June 2024
Hi Consumer, Thanks for the 5 Star review!😊We're happy to hear you think it was a job well done. Your positive comments mean so much to us. Speaking of a job well done, we find your 5 star review highly rewarding. Once again thank you for your recognition and taking your time to leave us a review. Many Thanks Customer Service Team
★★★★★ 4/5
TrustpilotThe resale staff
Rating only, no written review.
Glory · 26 March 2024
Agent replied · 11 June 2024
Hi Glory, Thank you for your 4 star review. Great to hear that you had a good experience with the resale team. We always strive to provide top-quality service and we're over joyed to receive your compliment and appreciation. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotEverything on time and orderly
Rating only, no written review.
AKRAM · 20 March 2024
Agent replied · 11 June 2024
Hi Akram,Thank you so much for your leaving us a 5-star review!We very much appreciate your feedback and we’re pleased everything went well for you, and on schedule too.Many thanks again Akram, your review means a lot to us, and we hope to be of assistance to you again soon😊Customer Service Team
★★★★★ 5/5
TrustpilotPolite and extemely efficent.
Rating only, no written review.
Jose · 20 March 2024
Agent replied · 11 June 2024
Hi Jose,Thank you so much for your 5-star review! 🙂We're delighted you had a polite and efficient service. This is the kind of service we always aim to deliver too so your feedback has certainly made our day.Many thanks again for your feedback, it's much appreciated and we're looking forward to helping you again soon.Customer Service Team
★★★★★ 5/5
Trustpiloton time and easy
Rating only, no written review.
Hussein · 19 March 2024
Agent replied · 11 June 2024
Hi Hussein,Thank you so much for your review!We’re so pleased you took the time to let us know how your recent appointment went and we’re chuffed you had a positive experience.It makes us proud when things go so well for our residents so thank you for sharing this with us 😊Many ThanksCustomer Service Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.