Every review we hold for the Sidcup office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotThe repair is still not completed by
Rating only, no written review.
Bernard · 28 August 2024
Agent replied · 23 October 2024
Hi Bernard,Thank you for taking the time to leave us a review!We're sorry to hear that the repair is incomplete and we apologise for any disappointment this may have caused you.If you need our assistance in resolving this matter, please email your details to us at lqdirect@lqgroup.org.uk. Our dedicated team is more than willing to help you. and we kindly ask that you use 'Trustpilot' as the email subject when reaching out to us.Many Thanks,Customer Service Team
★★★★★ 3/5
TrustpilotThe move-in and progression officer and the staff that took me to view the flat were very helpful
Rating only, no written review.
Ade · 28 August 2024
Agent replied · 23 October 2024
Hi Ade,Thank you so much for taking the time to leave us a review!We appreciate your kind words about our Tenancy Progression Officer and the staff who showed you around the flat. We're glad you found them helpful, and it makes us proud to know the team is delivering an amazing service too.Many thanks again for your feedback and feel free to let us know if there's anything else we can do to help 🙂Customer Service Team
★★★★★ 5/5
TrustpilotAlways helpful
Rating only, no written review.
Fiza · 27 August 2024
Agent replied · 23 October 2024
Hi Fiza,Thank you so much for your fabolous review!Your heartfelt comment means the world to us, and it's certainly made our day 😀A huge thanks for sharing your thoughts with us and we're very much looking forward to helping you again soon.Customer Service Team
★★★★★ 5/5
TrustpilotWork done satisfied
Theresa · 22 August 2024
Agent replied · 23 October 2024
Hi Theresa, We really appreciate your 5 star review!😊It's great to hear you're satisfied with the works completed. Remember we're here should you need us for anything else, so please reach out. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotAll very good
Theocharis · 21 August 2024
Agent replied · 23 October 2024
Hi Theocharis,Thank you so much for your 5-star review!We value your feedback and we're delighted you’ve had a positive experience.Many thanks for sharing this with us and we look forward to helping you again.... hopefully sometime soon 😊Customer Service Team
★★★★★ 5/5
TrustpilotEngineer on time and courteous,no mess
Rating only, no written review.
M.ioannou · 21 August 2024
Agent replied · 23 October 2024
Hi M.ioannou,Thank you so much for your review! 😊We’re delighted you had a pleasant experience with our engineer. It makes us so happy to hear this too and we very much appreciate you taking time out to share your recent experience with us.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotVery satisfying
MRSCHRISTINEADKINS · 21 August 2024
Agent replied · 23 October 2024
Hi Christine,Thank you so much for your 5-star review! 🙂We’re so happy to learn your recent experience was a good one. It’s always nice to hear about the fantastic service we’re providing so we really do appreciate your feedback.Many thanks again! Please let us know if there’s anything else we can do for you, and it’ll be our pleasure to help.Customer Service Team
★★★★★ 4/5
TrustpilotThe engineer did his job
Rating only, no written review.
Mrs · 21 August 2024
Agent replied · 23 October 2024
Hi Mrs Nemeth,Thank you very much for sharing your recent experience with us🙂 We're thrilled you had a 4-star experience and we’re delighted to know the engineer was able to assist you.Hopefully we can be of further help again soon, so feel free to let us know if there’s anything else we can do for you.Many ThanksCustomer Service Team
★★★★★ 4/5
Trustpilot0000
Oooooooooo
Maria · 15 August 2024
Agent replied · 23 October 2024
Hi Maria,Thank you so much for rating us with 4-stars!Your high rating means the world to us and we're looking forward to helping you again soon, so feel free to reach out to us if there's anything else you would like our help with 🙂Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotEasy communication
Ibi-Fauzia · 13 August 2024
Agent replied · 23 October 2024
Hi,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team
★★★★★ 4/5
TrustpilotNo comment really
Rating only, no written review.
Ms · 12 August 2024
Agent replied · 23 October 2024
Hi Margaret,Thank you so much for leaving us a 4-star review! 😊We're so grateful to you for sharing your rating with us and we hope to be of assistance again soon.Many ThanksCustomer Service Team
★★★★★ 5/5
Trustpilot.....................
Rating only, no written review.
Pauline · 10 August 2024
Agent replied · 23 October 2024
Hi Pauline,Thank you so much for your review! 🙂We're incredibly grateful you've rated your recent experience so highly and we look forward to offering the same level of service to you again soon.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotWell done job
Rating only, no written review.
Moussa · 8 August 2024
Agent replied · 23 October 2024
Hi Moussa,Thank you so much for your fabulous review! 🙂Your kind words have certainly made our day and we’re thrilled you’ve only positive things to say.It’s our pleasure to help and we look forward to assisting you again soon.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotEasy to do.
Already covered
Richard · 8 August 2024
Agent replied · 23 October 2024
Hi Richard,Thank you so much for your 5-star review! 🙂This means so much to us and most importantly we're pleased to know you've had a positive experience with us.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotGreat
They act on time
Floxy · 8 August 2024
Agent replied · 23 October 2024
Hi Floxy,Thank you very much for fabolous review and kind words! We love that you experienced a timely service, and we appreciate your recognition too.It’s always with pleasure to see such great feedback and we really do appreciate you taking the time to leave us a review.We hope to be of assistance to you again soon 😊Many ThanksCustomer Service Team
★★★★★ 1/5
GoogleRating only, no written review.
Dawn · 30 July 2024
★★★★★ 1/5
TrustpilotLeft report in my submission
Rating only, no written review.
Ertough · 19 July 2024
Agent replied · 23 October 2024
Hi Ertough, Thank you for reaching out and posting a review. We understand that you're experiencing some difficulties and dissatisfaction, and we truly apologise for that. We're always keen to provide the best possible service, however, without more specific information about your concerns, it's difficult for us to provide the right advice. For us to assist you more effectively, we'd like to invite you to share additional details about your situation. Could you please email our dedicated team at lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header. Every piece of feedback counts and helps us to enhance our services. We greatly appreciate your understanding in this matter and look forward to hearing from you soon. Many Thanks Customer Service Team
★★★★★ 5/5
TrustpilotGood..
It was good.
D · 10 June 2024
Agent replied · 13 June 2024
Hi D. A,Thank you very much for leaving us a review!It's so nice to see your 5-star review and most importantly we're over the moon to know you're receiving a good service from us.Your feedback truly means a lot, so once again a huge thank you for sharing your recent contact with us.We hope to be of assistance to you again soon 😊Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotPoor and hopeless L&Q
Rating only, no written review.
Essam · 9 June 2024
Agent replied · 11 June 2024
Hi Essam,Thank you for taking the time to share your feelings with us and we’re truly saddened to read your comments.We always strive to deliver an amazing service so it’s naturally concerning for us to learn about your feelings. Furthermore, we apologise profusely if our services have previously failed to meet your expectations.We’d like you to know we’re here for you and we’re always willing to discuss any concerns in more detail with you too.By all means feel free to email the details to our dedicated team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where one of our advisors will gladly help with any worries or concerns you may have. Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotGreat service
Errol · 6 June 2024
Agent replied · 11 June 2024
Hi Errol,We’re delighted you’ve had a 4-star experience.It’s always a pleasure to learn of our resident’s experiences and to hear about the fantastic service received, so we really do appreciate and value your feedback.Most importantly is make us happy and proud to know you're receiving a great service too.We hope we can help you again soon 🙂Many ThanksCustomer Service Team
★★★★★ 4/5
TrustpilotSwift to action.
Rating only, no written review.
Ronke · 5 June 2024
Agent replied · 11 June 2024
Hi Ronke Mentors,Thank you so much for your 4-star review!We're so pleased all went well and you received a speedy service, your feedback has certainly made us smile and we're most grateful to you for sharing your experience with us too.Many thanks again! 🙂Customer Service Team
★★★★★ 1/5
TrustpilotPromise alot but don't deliver!
Rating only, no written review.
Dean · 2 June 2024
Agent replied · 11 June 2024
Hi Dean,Thank you so much for your review and for letting us know of your feelings.It truly saddens us to read your comments as our staff are committed and always aim to provide the best possible service. We're deeply sorry if this isn't the kind of service you've previously received from us and for any disappointment caused following your recent contact.We'd like you to know we're always happy and willing to discuss any concerns in more details with you and to help us make it possible we kindly invite you to email our dedicated team at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject.Feel free to reach out to us at anytime and it’ll be our pleasure to help 🙂Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotZero zero zero
Amer · 28 May 2024
Agent replied · 11 June 2024
Hi Amer,It saddens us to see your 1-star review and we're very sorry if our services haven’t met your expectations.Although you appear dissatisfied, your review is still important to us and we're always willing to discuss anything that maybe causing concern.You're more than welcome to reach out to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our absolute pleasure to help with any questions or enquiries you wish to raise with us.Feel free to reach out to us at anytime and we’ll be sure to do our best for you 🙂Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotSimply Useless
Rating only, no written review.
David · 28 May 2024
Agent replied · 11 June 2024
Hi David,We’re saddened to learn of your feelings, and we apologise profusely if haven’t met your expectations. This is a worry for us too as we always strive to offer an amazing service to our customers and residents.We’re here for you and if there’s anything you would like to discuss in more detail with us, please let us know and we’ll be more than happy to arrange contact with you.We have a fantastic team here willing to help and you’re more than welcome to contact us by email at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is used as your email subject.Feel free to reach out and it’ll be our pleasure to help 🙂Many ThanksCustomer Service Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.