Trusted Agent profile · Sidcup

LQ Sidcup reviews

3.4

★★★★★

1,671 reviews across 3 platforms

Cray House, Maidstone Road, Sidcup, DA14 5HU

LQ's office in Sidcup, at Cray House, is rated 3.4 out of 5 across 1,671 reviews on three platforms, including 96 Google reviews rated 3.1.

Google logo

3.1 / 5

96

Reviews on Google

This office

Yell logo

1.0 / 5

2

Reviews on Yell

This office

Trustpilot logo

1,573

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Sidcup office, from every platform, shown as written. First names only.

1/5

Google

I'm a l and q tenant, so absolutely nothing good to say. You DON'T want these people as landlords.

Bradleah · 11 October 2019

1/5

Google

Don't listen to tenants needs. Take forever to fix any issues in tenants property's.

Dean · 11 October 2020

1/5

Google

Mess with people's lives, don't know where to start. Absolutely terrible.

Dean · 11 October 2019

4/5

Google

I work for them and enjoy working here

Mark · 11 June 2018

4/5

Google

Staff were very helpful and friendly

Eileen · 11 June 2018

1/5

Google

Not a nice housing association

SCOTTIE · 11 October 2018

3/5

Google

Hard to put in words

Dizzy · 11 October 2018

4/5

Trustpilot

Good service

Ugo · 9 October 2024

Agent replied · 23 October 2024

Hi Ugo,Thank you so much for your fabulous review!Your kind comment has certainly made us smile, and we’re thrilled you’re loving the service from us.A huge thanks once again for sharing your experience; it’s very much appreciated 😊Customer Service Team

5/5

Trustpilot

VeL AND Q

Very to follow in

Paulene · 5 October 2024

Agent replied · 23 October 2024

Hi Paulene,Thank you for leaving us a positive review.We're extremely grateful for your feedback and we're thrilled to see that you've rated us so highly.It's always a pleasure to help, and we hope we can be of assistance again soon 🙂Many Thanks,Customer Service Team

5/5

Trustpilot

They repair quickly without any delays

Rating only, no written review.

Helen · 4 October 2024

Agent replied · 23 October 2024

Hi Helen,Thank you for leaving us a 5-star review!We're thrilled to hear that your recent contact with us went well and that you were satisfied with the promptness of our repair service.Your feedback truly means a lot to us, and we're delighted to learn that you had a positive experience.It's always a pleasure to help, and we're looking forward to assisting you again soon 😊Many Thanks,Customer Service Team

5/5

Trustpilot

Account profile

Very helpful

Graham · 1 October 2024

Agent replied · 23 October 2024

Hi Graham,Thank you so much for your review!We're delighted you've had a 5-star experience and that you received a very helpful service. It's reassuring for us to hear this too, and it's exactly the kind of service we always aim to achieve.We hope we can be of further assistance again soon 🙂Many Thanks,Customer Service Team

4/5

Trustpilot

The service was good

Rating only, no written review.

MRS · 26 September 2024

Agent replied · 23 October 2024

Hi Pamhi,Thank you so much for your fabulous review! 😊Your kind words have certainly made our day, and we're chuffed to hear you're loving the service from us.It's our absolute pleasure to help, and we look forward to assisting you again soon.Many Thanks,Customer Service Team

5/5

Trustpilot

Very helpful and efficient.

Rating only, no written review.

Janeteli · 26 September 2024

Agent replied · 23 October 2024

Hi Janeteli,Thank you so much for your fabulous review! 😊Your kind comments have certainly made us smile, and we’re thrilled you’re loving the service from us.A huge thanks once again for sharing your experience; it’s much appreciated.Customer Service Team

5/5

Trustpilot

Very professional and polite

Very professional

Marie · 24 September 2024

Agent replied · 23 October 2024

Hi Marie,Thank you for leaving us a 5-star review! 🙂We’re chuffed to hear you’ve had a positive, polite, and professional experience.Your feedback is so important to us, and we can’t thank you enough for sharing your experiences with us too.Many thanks again, and please reach out if there’s anything else we can do for you.Customer Service Team

2/5

Trustpilot

Always the same with l&q

Rating only, no written review.

Tisha · 23 September 2024

Agent replied · 23 October 2024

Hi Tisha,Thank you for your review and for sharing your thoughts with us.We truly value your feedback and we're dedicated to ensuring a positive experience for all our customers.If there's anything specific we can assist you with, please don't hesitate to reach out. You can contact our fantastic team via email at lqdirect@lqgroup.org.uk. Feel free to get in touch anytime, and remember to use 'Trustpilot' as your email subject.Warm Regards,Customer Service Team

5/5

Trustpilot

Excellent service

Aminata · 23 September 2024

Agent replied · 23 October 2024

Hi Aminata,Thank you so much for your 5-star review! 😊It sounds like everything went perfectly for you, which is fabulous to hear!Many thanks again for leaving us a review, and we hope we can help you again soon.Customer Service Team

5/5

Trustpilot

The engineer was polite and tidy.

Rating only, no written review.

MSANDROULLAPOULOS · 21 September 2024

Agent replied · 23 October 2024

Hi,Thank you so much for taking the time to leave us a review!Your kind words about the engineer's professionalism and attention to detail mean a lot to us. Most importantly, it makes us happy and proud to know you've had the best possible experience and received great service.A huge thanks for sharing this with us, and we're looking forward to helping you again... hopefully sometime soon 🙂Customer Service Team

5/5

Trustpilot

Good

Good excellent

Martin · 19 September 2024

Agent replied · 23 October 2024

Hi Martin,Thank you so much for taking the time to leave us a 5 star review,It is lovely to hear you have received an excellent service and we really do welcome your feedback.Thanks again and we look forward to helping you again soon,Customer Service Team

5/5

Trustpilot

Fast friendly service many thanks

Rating only, no written review.

Michael · 17 September 2024

Agent replied · 11 June 2024

Hi Michael,Thank you so much for your 5-star review!It's an absolute pleasure to help, and we're delighted to hear about the prompt and friendly service you received.Your feedback means a lot to us, and it certainly helps us understand the amazing work we're doing to deliver an outstanding service.We hope to be of help again soon 😊Customer Service Team

4/5

Trustpilot

Engineer polite & with in time frame.

Rating only, no written review.

Christine · 16 September 2024

Agent replied · 23 October 2024

Hi Christine,Thank you so much for your review and for giving your recent experience a 4-star rating!We truly appreciate your feedback, and we're delighted to hear that you had a positive experience. It's wonderful to know that our engineers are providing excellent service to our residents.We look forward to assisting you again soon 😊Many Thanks,Customer Service Team

5/5

Trustpilot

Was good was quick

Linda · 16 September 2024

Agent replied · 23 October 2024

Hi Linda,Thank you very much for the positive feedback!We're chuffed to hear that you had an amazing experience and that everything went smoothly and quickly for you. It's lovely to hear this and we're grateful to you for taking time to let us know too.It's always a pleasure to help and we look forward to helping you again.... hopefully sometime soon 🙂Many Thanks,Customer Service Team

2/5

Trustpilot

I am happy

Good service

Sahra · 15 September 2024

Agent replied · 23 October 2024

Hi Sahra,Thank you so much for taking the time to share your thoughts and feelings with us 🙂It's great to hear that you're happy and love the service we provide; this is reassuring for us to hear as well.We'll continue working hard to deliver a great service, and we hope we can be of further assistance to you again soon.Many Thanks,Customer Service Team

1/5

Trustpilot

L&Q was disappointing

Rating only, no written review.

Alessia · 7 September 2024

Agent replied · 23 October 2024

Hi Aleesia,Thank you so much for taking the time to leave us a review.We're committed to providing a positive experience for all our customers, and we're sorry to hear that we fell short of your expectations.If there's anything further we can do, to help put right what went wrong, we'd love to hear from you.We have an amazing team here, and you're more than welcome to reach out to us at lqdirect@lqgroup.org.uk. It would be most helpful to us if you could kindly use 'Trustpilot' as your email subject when contacting us on this occasion.Many Thanks,Customer Service Team

5/5

Trustpilot

Good service.

Sandra · 5 September 2024

Agent replied · 23 October 2024

Hi Sandra,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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