LQ Sidcup reviews

Hi Kerry,Thank you so much for your review and for taking the time to share your feelings with us.We're saddened to hear you've had a traumatic experience with us, we can appreciate this would be upsetting for you, but we would also love to learn more about the cause of this to happen.If you're not already in touch with us, we would very much love to have the opportunity to discuss your concerns in more detail with you. To help us make it possible, please feel free to email your details and any concerns to us at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is in the subject line of your email.We have an amazing team willing to help you Kerry and it'll be great to hear from you.Many ThanksCustomer Service Team

Hi David,Thank you for your review and feedback!We're truly sorry to hear your dissatisfaction with our repairs and would like to help.Please email at lqdirect@lqgroup.org.uk and we will do our utmost to help with repairs. ThanksCustomer Service Team

Hi Happy Hammer,Thank you so much for your review!We're overwhelmed by your kind words, and we can't thank you enough for sharing your personal thoughts and feelings with us.We're also thrilled to learn how happy you are with the service from us and it certainly makes us very proud to hear this too.Many thanks again! 🙂Customer Service Team

Hi Azman,Thank you very much for rating our repairs service with 5-stars!We're delighted you had an easy experience and most importantly your repair was dealt with on the first call. We always strive to offer an amazing service so it's reassuring to know our hard work is paying off.If there's anything else we can do to help, please reach out and we'll be sure to deliver the same level of service again.Many ThanksCustomer Service Team

Hi Louise,We're so sorry to hear you're still awaiting a call back and we understand the disappointment this causes when you're left waiting.We would love to have the opportunity to help you further with your enquiry and ensure you receive the call you've been waiting for.For us to be able to do this for you, we kindly invite you to email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and once we have your details it'll be our pleasure to offer further help with your enquiry.Many ThanksCustomer Service Team

Hi Mick,Thank you so much for your review!We're so sorry to hear you feel this way, but we're open to discussing your review in more detail and address any concerns you may have.If there's anything we can do to help, please drop us an email at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject and our dedicated team here will be more than happy to help.ThanksCustomer Service Team

Hi Malcolm,Thank you so much for sharing this with us and although we've not quite met your expectations your feedback is still important to us.We've taken on board your disappointment with the length of time to answer your enquiry and we understand 7 days may seem a long time.Usually for any enquiries we don't have an immediate answer for, we recommend allowing 5-10 working days for a staff member to contact you with the information. This timeframe is set depending on the nature of your enquiry, but we would always expect an answer or a response to be given. Sometimes during busier periods, it may take us longer, but we endeavour to respond at our earliest opportunity.If you made your enquiry by email, we can confirm we're currently working on 8 days for a response to be given.With this aside, if you're still awaiting an answer and the above times have already been exceeded, please contact us and we'll me more than happy to escalate this for you.Contact can be made through any channel of your choice or by emailing us at lqdirect@lqgroup.org.uk and we recommend 'Trustpilot' is used as your email subject.Many ThanksCustomer Service Team

Hi Mohammed,Thank you so much for rating us with 4-stars!Your review means so much to us and we're so pleased our Customer Service Team has met your expectations. It's always a pleasure to help no matter the situation and if we can be of further assistance to you, please do let us know and we'll be sure to do our utmost for you.Many ThanksCustomer Service Team

Hi Sheila,Thank you very much for your 5-star review.We're truly passionate with the service we deliver, and our Customer Service Team really do try their hardest to make sure our customers and residents have the best possible journey.We're so touched by your feedback and we're delighted one of our Customer Services Advisors was brilliant and helped you with your enquiry.Thank you once again Sheila and we'll certainly share your kind words with the team too.Many ThanksCustomer Service Team

Hi Kat,We welcome your feedback and we appreciate you bringing your concerns to our attention.We’re passionate about the service we provide our residents so your feedback is really important to us and will help us to look at ways to improve our service in the future. With this in mind, we’re naturally saddened to hear you’ve been waiting such a long for the repair to be completed and we’d love the opportunity to speak with you to help resolve this matter. Please can we kindly ask you to email your details to us at lqdirect@lqgroup.org.uk and we’ll do our utmost to help.Many ThanksCustomer Service Team

Hi Lee,Thank you so much for your 5-star review!We're so pleased you're finding our services efficient and your queries are always dealt with. This is reassuring to know and exactly the service we always strive to deliver so thank you for sharing this with us Lee, it’s truly appreciated.Many ThanksCustomer Service Team

Hi Christine,Thanks for your review. We're sorry that you feel this way and would like to be able to help you if you can provide us with some more information. We have an amazing Customer Service Team who you can contact lqdirect@lqgroup.org.uk using 'Trustpilot' as the subject line. Many Thanks Customer Service Team

Hi John,Thank you so much for your great feedback!We're thrilled your request to add information to your account was dealt with efficiently and we're so happy to receive your 4-star rating too.It's always a pleasure to help John, so feel free to reach out to us at any time and we'll be sure to do our best for you.Many ThanksCustomer Service Team

Hi Ronald,Thank you very much for your feedback and for rating us with 5-stars.We always strive to offer the best service for our residents so we're delighted to hear your enquiry with fly tipping was sorted for you. It's not nice seeing things like this happen but we appreciate you reporting it to us as well.Should you need us for anything else Ronald, feel free to reach out to us at anytime and it'll be our pleasure to help.Many ThanksCustomer Service Team

Hi Catherine,We’re most grateful for your positive review and we thank you for sharing your thoughts with us.We’re passionate with service we provide and it’s truly amazing to hear our customer service team have ticked the boxes - Thanks again it’s much appreciated!Customer Service Team