LQ Sidcup reviews

Hi Mr Divito,This is wonderful to hear and thank you so much for sharing this with us 🙂Your feedback is valuable to us, and we love hearing all about our resident's experiences too.We're looking forward to helping you again so please let us know if there's anything else we can do for you.Many ThanksCustomer Service Team

Hi,Thank you for your review and feedback. We always aim to provide the best service possible, but we're really sorry to hear of your experience when speaking to our customer services. If there's anything further we can help you with, please drop us an email at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject line and our dedicated team there will do their best to help. Many ThanksCustomer Service Team

Hi Brenda,Thank you for your review and for sharing your concerns with us.We appreciate your frustration with the waiting times for appointments and we understand the delays has caused some disappointment amongst our residents.We would also like to take this opportunity to offer our sincerest apologies for any upset caused. Rest assured we are working on this and we're currently looking at ways to improve this service.Since restrictions have eased and our services have fully resumed, we're currently seeing high demand for repairs which has unfortunately caused a slightly longer waiting time for appointments to be offered, however you should see some improvements in the coming future.We're so sorry to hear you've waited 3 months for a surveyor to visit your home and if the repairs inside your home are non urgent and is currently with our major repairs manager, we would expect you to see further progress within 6 months from when the referral was first made. If however you would like to check this with us, we will be more than happy to help.Please feel free to reach out to us at lqdirect@lqgroup.org.uk, we have a great team to hand and it'll be our pleasure to help. To help us with your enquiry, we kindly request you title your email with 'Trustpilot' Many ThanksCustomer Service Team

Hi Joanne,Thank you so much your review!Your heartfelt comments mean the world to us, and it certainly makes us happy to know you’re loving the service from our amazing staff too.We’re so appreciated of your kind words; they certainly make us proud and we’re over the moon with your 5-stars too.Many thanks again Joanne!.....we’re looking forward to helping you again soon 😀Customer Service Team

Hi Bill,Thank you for taking the time to leave us some feedback.We can certainly arrange this for you and to help us make it possible, we kindly invite you to email the details to us, along with your full address and contact details.Our dedicated team here can be reached at lqdirect@lqgroup.org.uk and it'll be most helpful if 'Trustpilot' is used as your email subject on this occasion.Feel free to reach out to us at anytime and it'll be our pleasure to arrange contact with you.Many ThanksCustomer Service Team

Hi Brightstar,Thank you so much for your 5-star review! 😊We’re so happy to learn your recent experience was a good one. It’s always nice to hear of the fantastic work our operatives do so we really do appreciate your feedback.Many ThanksCustomer Service Team

Hi Luul, We thank you for your review. We want every experience with us to be a good one so we really hope we can turn this around. If you need us please do reach out lqdirect@lqgroup.org.uk and if you could use 'Trustpilot' as your subject header. Many Thanks Customer Service Team

Hi Sharon,Thank you so much for your short and sweet review!We absolutely love that you've had a friendly and helpful experience with us. Your feedback truly makes us happy and proud to know our staff are delivering a wonderful service too.Many thanks again for your fabulous review and for making us smile 😊Customer Service Team

Hi Bev, Thank you for such a wonderful review and the glowing 5 star rating.We are absolutely over the moon to hear that our team have been accommodating and friendly. Your positive words and sentiments have been noted and will be passed on to our wonderful team. It's heartwarming to know that their efforts helped make your experience with us great. Thanks again for your fantastic review. Many Thanks Customer Service Team

Hi Georgina,Thank you so much for sharing your recent experience with us.We're delighted your recent appointment went well and the works were completed the same day too.We're super proud to hear of the amazing service you’ve received and it's certainly the kind of service we always work hard to achieve.Many thanks Georgina! We're looking forward to helping you again, hopefully sometime soon 🙂Customer Service Team

Hi Mr Peers,Many thanks for leaving us a 5-star review! 😊It's lovely to hear everything went well with your appointment, your feedback is certainly reassuring for us to hear too.We're looking forward to helping you again, so feel free to reach out to us if there's anything else we can help you with.Customer Service Team

Hi Cherelle J,Thank you so much for your positive review!It’s with great pleasure to always provide an amazing service and we’re so grateful you took the time to share your thoughts with us too.Your kind comments truly mean a lot, and we very much look forward to helping you again soon 🙂Many ThanksCustomer Service Team

Hi Steven,Thank you so much for your 5-star review!😊We’re so pleased we’ve ticked all the boxes; it’s reassuring for us to hear this too. It’s always with great pleasure to help so feel free to let us know if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Natasha.Thank you for taking the time to leave us a review!🙂It sounds like everything went amazingly for you and we're chuffed to hear we delivered a helpful and polite service.We absolutely value your feedback, and we can't thank you enough for sharing your recent experience with us too.We're looking forward to helping you again soon, so feel free to let us know if there's anything further we can do for you.Many ThanksCustomer Service Team

Hi Abc Florist,Many thanks for your fabulous review! 😊Your feedback has certainly made our day and we’re thrilled you’re loving L&Q.If there’s anything we can do for you, please let us know and it’ll be our pleasure to help.Many ThanksCustomer Service Team

Hi Nigel b,Thank you so much for your feedback and for letting us know how everything went for you.It's good to hear everything was ok, it makes us happy to hear this too😊we're here for you should there be anything else you wish to raise with us and you're more than welcome to contact our amazing team at any time by email at lqdirect@lqgroup.org.uk Many ThanksCustomer Service Team

Hi Miss Oriyomi,Your review is valuable to us, and we're chuffed to hear you're happy with the service we’re delivering. It makes us happy and proud to hear this too😊Thank you so much for taking the time to share your thoughts with us and we're looking forward to helping you again.Customer Service Team

Hi Linda, Thanks for the 5 stars!Great to read the electrician did such a good job. Many Thanks Customer Service Team

Hi Paul,We appreciate you sharing your thoughts with us, and we're truly saddened to learn you feel ignored.This is naturally concerning for us too as our staff are committed and work hard to deliver an amazing service, but we appreciate sometimes things can go wrong.If of course there's anything we can do to help, we'd very much love to hear from you to make it possible.We have an amazing team here and we're reachable by email at lqdirect@lqgroup.org.uk. Feel free to contact us at any time, with ‘Trustpilot’ as your email subject, and we'll be sure to do our utmost for you.Many ThanksCustomer Service Team

Hi Gary,Thank you so much for your 5-star review!We’re overwhelmed with your kind and heartfelt comment, it’s certainly made our day and we're most delighted you're loving L&Q.We always try our best to deliver a great service and we'll continue working hard to keep delivering that amazing service to you and other residents too.We're looking forward to helping you again, hopefully sometime soon😀Many ThanksCustomer Service Team

Hi Donna,Thank you so much for your 5-star review!🙂We’re so happy to learn your recent experience was a good one. It’s always nice to hear of the fantastic work our operatives do so we really do appreciate your feedback.Many ThanksCustomer Service Team

Hi Mr Tomlin,We strive to provide the best service to our residents and we sincerely apologise if we've failed to meet your expectations, however we welcome your review and we appreciate you taking the time to share your views with us.If there's anything you would like to discuss further, and allow us the opportunity to help put things right, we would love to hear from you.Please feel free to email us with 'Trustpilot' as your subject to lqdirect@lqgroup.org.uk and we'll be more than willing to help.Many ThanksCustomer Service Team

HI VJM,Thank you so much for leaving us a review!🙂You’re most welcome and we’re over the moon you’re happy with the great service you’ve received from us.We’re delighted with your 5-stars too and we’re looking forward to helping you again soon.Many Thanks Customer Service Team

Hi Kerry,Thank you so much for your 5-star review! 😀We’re delighted you’ve rated us so highly and you’re loving the service you’ve received from us too.We’ll be sure to keep working hard to continue offering an amazing service and we hope we can help you again soon.Many Thanks Customer Service Team