Trusted Agent profile · Sidcup

LQ Sidcup reviews

3.4

★★★★★

1,664 reviews across 3 platforms

Cray House, Maidstone Road, Sidcup, DA14 5HU

LQ's office in Sidcup, at Cray House, is rated 3.4 out of 5 across 1,664 reviews on three platforms, including 91 Google reviews rated 3.1.

Google logo

3.1 / 5

91

Reviews on Google

This office

Yell logo

1.0 / 5

2

Reviews on Yell

This office

Trustpilot logo

1,571

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Sidcup office, from every platform, shown as written. First names only.

1/5

Trustpilot

Hopeless

Not much point in writing a review as nothing ever changes.

Diana · 23 November 2021

Agent replied · 11 June 2024

Hi Diana,Thank you for your feedback and we're really sorry to hear you feel this way.We have a great team who'll be more than happy to help with any concerns you may have, and they'll do everything they can to provide support in resolving any of your concerns for you.If you would like to speak to us we'll be more than happy to hear from you. We can be contacted by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is in the subject line of your email as this would be helpful to us.Many ThanksCustomer Service Team

5/5

Google

I have been a tentant for the L&Q for 9 years now and I must say their services is brilliant always very helpful when I need them .

Linda · 10 June 2023

1/5

Google

Had feed back from anyone about moving out the area and a small property

Paul · 27 March 2024

5/5

Trustpilot

Good support

Easy process to set up the account online

Michael · 12 June 2024

5/5

Trustpilot

Appointment on time

John · 6 October 2026

Agent replied · 13 June 2024

Hi John, Thank you so much for your 5-star review! We really appreciate you recognising the promptness of the service you recently received, and we're delighted to hear that your appointment was attended to within the planned timeframe. It’s wonderful to know we met your expectations. Thank you again for sharing your feedback with us! 🙂 Customer Service Team

5/5

Trustpilot

Very professional

Helena · 5 October 2026

Agent replied · 10 October 2026

Hi Helena, Thank you so much for your 5-star rating! We’re super pleased to hear that you had a positive experience and found our team to be very professional. Your kind words truly made our day, and we look forward to providing you with top-notch service again in the future. Thanks again for sharing your feedback with us! 🙂 Customer Service Team

5/5

Trustpilot

Very easy to deal with .

Rating only, no written review.

Lawrence · 20 September 2026

Agent replied · 24 September 2026

Hi Lawrence, Thank you so much for leaving us a 5-star review! 😊 We're delighted with your amazing comment and truly happy to hear that your experience with us was so positive and easy. Providing a seamless service is our goal, and we love that this has been your experience. Many thanks again for your positive feedback! We hope to assist you again soon. Customer Service Team

5/5

Trustpilot

Excellent work

Vicki · 20 September 2026

Agent replied · 24 September 2026

Hi Vicki, Thank you so much for your amazing review! 🙂 Your short and sweet comment made us smile, and we're delighted that you're happy with the recent work. Thanks again for sharing your experience with us - it truly means a lot, and we look forward to helping you again in the future! Customer Service Team

3/5

Trustpilot

Unhelpful engineer.

Rating only, no written review.

Tessa · 20 September 2026

Agent replied · 24 September 2026

Hi Tessa, Thank you so much for taking the time to share your feedback with us and for letting us know about your experience. We are truly saddened to hear that you were dissatisfied, and we completely understand how frustrating it must have been for you to feel that the engineer was unhelpful. This is absolutely not the standard of service we want any of our residents to experience, and we sincerely apologise for this. If there is anything further we can do to help resolve this issue or make things right for you, please do not hesitate to reach out to us. Our team is always here to support you, and we want to do everything we can to assist you. If you haven't already contacted us, please feel free to email us at contact@lqgroup.org.uk, and kindly include 'Trustpilot' in the subject line. Thank you once again, Customer Service Team

5/5

Trustpilot

Very good experience.

Rating only, no written review.

Xhafer · 19 September 2026

Agent replied · 24 September 2026

Hi Xhafer, Thank you so much for leaving us a positive review! 😊 We’re over the moon to receive your 5-star rating and so happy to hear you had a wonderful experience with us. Your amazing feedback truly makes our day, and we hope to assist you again soon. Many thanks! Customer Service Team

3/5

Google

Due to Covid I couldn't conduct my business with them the way I wanted to . Having to drop off in a post box outside the building.

Ben · 10 June 2022

1/5

Google

Very rude,and they don't care about there tenants.

Unknown · 15 July 2023

5/5

Trustpilot

Dear Joanne,

Veronica · 6 June 2026

4/5

Trustpilot

It was okay.

Rating only, no written review.

Tosin · 3 June 2026

Agent replied · 7 June 2026

Hi Tosin, Thank you so much for leaving us a 4-star review! 🙂 We really appreciate your feedback and are glad to hear that your recent experience was positive. If there’s anything you think we could improve on, we’d very much love to hear your suggestions. Please feel free to share them with us at anytime Thank you again! Customer Service Team

5/5

Trustpilot

Very good

All good love it.

Deandre · 2 June 2026

Agent replied · 7 June 2026

Hi Deandre, Thank you so much for your fabulous review! 😊 We're over the moon all went well with your recent experience and we're so glad you loved it! Thank you one again for sharing your wonderful feedback with us - we hope we can help you again soon. Customer Service Team

1/5

Google

Not even worth to review it

Alina · 10 June 2023

1/5

Google

No care for the residents. Properties in state of disrepair. No maintenance done. Estates are unsafe for children. Could go on but what's the point?

Amanda · 10 June 2020

1/5

Google

London and Quadrant HQ, I did a training course their and the staff where rather confused and unhelpful. Nice building but not a good training environment.

Brian · 11 June 2018

4/5

Google

Excellent organisation providing a wide range of housing options from small city centre bedsits, through flatscsjd houses. A valuable part of London's housing solutions

John · 11 June 2019

5/5

Trustpilot

I was pleased with the quick response.

Rating only, no written review.

Emeka · 23 February 2026

1/5

Google

Don't listen to tenants needs. Take forever to fix any issues in tenants property's.

Dean · 10 June 2021

1/5

Google

I'm a l and q tenant, so absolutely nothing good to say. You DON'T want these people as landlords.

Bradleah · 11 June 2019

1/5

Google

Mess with people's lives, don't know where to start. Absolutely terrible.

Dean · 11 June 2019

4/5

Google

I work for them and enjoy working here

Mark · 11 June 2018

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read LQ's Google reviews
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