LQ Sidcup reviews

Hi Georgina, Thank you for sharing your experience. It's great to hear the process was simple and easy for you to complete, and that we were able to move other issues forward for you. Many Thanks Customer Service Team

Hi Customer, We appreciate your 5 star review! 😊We're really glad that our gas engineer could help to ensure your safety by installing a carbon monoxide alarm. Please don't hesitate to get back to us if there's anything else you should need. Many Thanks Customer Service Team

Hi Geraldine H,Thanks so much for rating your recent experience so highly!We’re thrilled to hear you’ve had the best possible experience and you’re pleased with the inspection that was carried out by our gas contractor.It’s so lovely to hear this and we’re so grateful to you for taking the time to let us know too.We hope we can help you again soon 🙂Many ThanksCustomer Service Team

Hi Dean,Thank you very much for your review! 😊We value your feedback and most importantly we’re thrilled you’ve had a good experience.It makes us happy to know our staff are delivering a great service to our customers and residents too.Many thanks again for sharing your thoughts with us and we look forward to helping you again soon.Customer Service Team

Hi Alex,Thank you so much for leaving us a 4-star review! 😊We’re so pleased you’ve had a good experience and the whole process went smoothly for you. This is reassuring for us to hear and the kind of service we always aim to deliver too.Rest assured we are aware of the difficulties our residents and customers experiencing during our busiest times and we apologise for the inconvenience this causes. We’re aware this is happening and although this is still work in progress, we’ll continue working towards making this a better service for all.In the meantime, feel free to let us know if you need help with anything else and it’ll be our pleasure to help you,Many Thanks Customer Service Team

Hi Brenda,Thank you so much for your amazing review! 🙂We’ve loved reading about your positive experience, and we’re over the moon you’re very happy with the way our contractor carried out the gas safety inspection in your home too.Many thanks again for sharing this with us Brenda, and we look forward to helping you again soon.Customer Service Team

Hi Anette,Thank you for your review and feedback. We're happy to hear you find our website helpful, but at the same time we're sorry for the boiler breakdowns. You can always contact us by email at lqdirect@lqgroup.org.uk adding 'Trustpilot' in the subject line and we have a dedicated team that can help you with all queries.Many Thanks Customer Service Team

Hi Cheryl,Thank you so much for letting us know how your recent experience went with us.We're chuffed to hear the contractor has done a brilliant job and it certainly makes us happy to hear this too 😊Apologies for any dissatisfaction the waiting time has caused but rest assured we always offer the first available appointment, and we appreciate from time-to-time repairs may not be completed as quickly as we would like them to be.In the meantime, if we're able to help you with anything else, please do let us know and it'll be our pleasure to do our best for you.Many ThanksCustomer Service Team

Hi Geraldine,This is fabulous to hear and thank you so much for sharing your experience with us!Most importantly to us, we're delighted everything went well and you had a 4-star experience with our contractor too.We're looking forward to helping you again, hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi Stephen,Thank you so much for the positive feedback!We’re truly delighted you’ve had an amazing experience. It's so lovely to hear this and we’re so grateful to you for taking the time to let us know.We look forward to helping you again.... hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi Gurpreet,Thank you so much for taking the time to let us know how your recent visit went. We appreciate your 5-star rating too!It’s always lovely to hear when our residents have a wonderful experience, and we really do welcome your feedback.Many thanks again! We look forward to helping you again soon 😊Customer Service Team

Hi Gillian,Thank you so much for taking the time to leave us another fabulous review!We’re delighted you had a pleasant experience with our Customer Service Advisor, this is fantastic and reassuring for us to hear too and we’re so thankful to you for sharing this with us.We'll be sure to pass on your feedback and ensure the staff member receives recognition for her hard work too.We’re looking forward to helping you again…. hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi Grace,We thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We sincerely apologise if the service you’ve received from us hasn’t quite met your expectations and we apologise profusely for the disappointment this has caused you too.Rest assured we've taken onboard your comments of concern as we’re always looking at ways to further improve the service we deliver, and your feedback will certainly help us along the way.If of course there’s anything we can do to help, please let us know and we’ll be more than happy to do our best for you. We have a fabulous team ready to help and you’re more than welcome to email us at lqdirect@lqgroup.org uk, and by ensuring ‘Trustpilot’ is used as your email subject.Many ThanksCustomer Service Team

Hi Beth,Thank you so much for your amazing review!Your kind words mean the world to us, and we're chuffed to hear you're loving the service from ourselves as well as our contractor. It certainly makes us proud to read such amazing feedback like yours, so a huge thanks once again for sharing your thoughts with us.Hopefully we can be of assistance again soon 😀Customer Service Team

Hi June,Thank you so much for your review!We truly value your feedback and we’re delighted you’re generally happy with the service from us.We’re also confident a resolution can be achieved, and we’d love to help you with the information you’re awaiting to receive.Please can you kindly drop us an email with your details to us here at lqdirect@lqgroup.org.uk and my ensuring ‘Trustpilot’ is mentioned in the subject line of your email too.In the meantime, we look forward to hearing from you😊Many Thanks Customer Service Team

Hi Mothiraj,Thank you so much for taking the time to leave us a review.We're chuffed to hear you're happy, it makes us happy to hear this too😀It's always with great pleasure to help and we look forward to helping you again soon.Many ThanksCustomer Service Team

Hi Kefalotse,Thank you so much for your kind words!We're thrilled to hear that you were impressed with our staff's professionalism and dedication. We strive to provide excellent service, and your feedback certainly helps us understand the amazing work our operatives are doing whilst in our residents' homes.We can't thank you enough for sharing this with us; it truly means a lot.We're looking forward to helping you again... hopefully sometime soon 😊Many Thanks,Customer Service Team

Hi Gary,We’re extremely sorry to learn of your feelings and we sincerely apologise if you’ve had a disappointing experience with us.We’d like to have the opportunity to make amends as well as help you with anything that’s causing concern.We have a fabulous team here and we’re reachable by email at lqdirect@lqgroup.org.uk. Feel free to drop us an email with ‘Trustpilot’ as your email subject and we’ll be sure to do our best for you.Many Thanks Customer Service Team

Hi Iqbal,Thank you so much for your glowing review!😀We’ve absolutely enjoyed reading your feedback and it’s wonderful to know how much you value the excellent service you’ve recently received from our staff.Your kind comments certainly mean everything to us, and we're looking forward to helping you again.Many ThanksCustomer Service Team

Hi Dean,Thank you for rating your recent experience so highly!We appreciate your kind words and we're glad to hear that your experience was positive. We endeavour to provide an excellent service and we're happy to hear all went very well with your appointment.Many thanks again! 😊Customer Service Team

Hi Amanda,Thank you so much for leaving us a review following your recent experience with K&T.It's so nice to know you always receive an amazing service from them, and it's certainly reassuring for us to know they're delivering a high-quality service whilst in our resident's homes too.Many thanks again for sharing this with us, your feedback means so much and we look forward to being of assistance again soon 😊Customer Service Team

Hi Cherelle J,Thank you so much for your amazing review!We appreciate your kind words and are thrilled to hear that you were satisfied with the professionalism and efficiency of our contractor. Most importantly we’re over the moon you experienced a 5-star service from them.We’re looking forward to helping you again soon, so feel free to let us know if there’s anything else we can help you with🙂 Many ThanksCustomer Service Team

Hi Joyce,Thank you so much for your review!We're so pleased you've rated your recent experience with 4-stars and it's wonderful to learn you're happy with the service you always receive from us too.Your feedback truly helps us to understand of the great work we're doing for our residents so we honestly can't thank you enough for sharing this with us.We're looking forward to helping you again, hopefully sometime soon 🙂Many ThanksCustomer Service Team

Hi Christine, Thanks for taking the time to raise a review with us. We understand that this must be really frustrating having leaks and lots of appointments with seemingly no resolution. If the boiler or radiators were beyond repair then the Contractor should be reporting this back to us. Please can you email your information through to lqdirect@lqgroup.org.uk using 'Trustpilot' as the subject header so we can look into the history of these repairs with a view to an update and get a resolution in place for you. Many Thanks Customer Service Team