LQ Sidcup reviews

Hi Anders,Thank you so much for sharing your experience with us 🙂We’re delighted you’ve had the best possible experience, and it makes us happy to know the engineer was polite and efficient too. Your feedback means a lot to us, and we look forward to delivering the same level of service again.Many ThanksCustomer Service Team

Hi Jenny,Thank you so much for leaving a review and for sharing your experience with us.We're so pleased you're happy with the outcome with your repair and we're sorry if the issue took much longer to resolve than you hoped for.We can imagine the frustration it causes when we keep losing heating and hot water, but we're truly delighted that everything is now working as it should and your supplies have since been restored.Many thanks again Jenny! In the meantime, we look forward to helping you again soon🙂Customer Service Team

Hi Michele,Thank you so much for your review! It's great to hear you've had a 5-star experience and you're happy with the service from our contractor. It certainly makes us happy and proud to learn of your recent experience too and we're also delighted you've seen an improved service with our current contractor.Many thanks again for your feedback, we’re truly grateful for your time and for sharing your views with us.Customer Service Team

Hi Consumer,Thank you very much for sharing your recent annual gas safety inspection with us 😊We’re so pleased you had a good and informative experience, and you’ve rated the service with 5-stars. It makes us happy to hear this too and we’re most appreciative of your amazing feedback.Many ThanksCustomer Service Team

Hi Sheila,Thank you so much for your 5-star review! 😊We're thrilled to hear that you had a great experience and that the issue was resolved quickly. Your fabulous feedback is truly appreciated, and we will continue to strive for excellent customer service.We look forward to assisting you again... hopefully sometime soon!Many Thanks,Customer Service Team

Hi Adam,Thank you so much for your 5-star review! 😊We're so grateful for your kind words, and we're delighted to hear that you found our team helpful, and the information provided was clear. It's important for us to provide a positive experience, and we're glad that we were able to meet your expectations.Many thanks again for sharing this with us, it's much appreciated, and feel free to let us know if there's anything we can help you with.Customer Service Team

Hi Wendy,Thank you so much for your 5-star review!It's lovely to hear our Customer Service Team were very informative during your recent contact with us, but it saddens us to learn you're dissatisfied with the outcome which we can imagine would be disappointing for you.If there's anything more we can do to help, we'd very love to hear from you.We have a fabulous team here and you're welcome to contact us at any time by email at lqdirect@lqgroup.org.uk. It'll be most helpful for us as well if 'Trustpilot' is used as your email subject.Many ThanksCustomer Service Team

Hi June,Thank you for rating our service so highly! 🙂We appreciate your positive feedback and we’re glad to hear that you are happy with the annual service you receive from us.Many thanks again June, we're chuffed to hear you're happy! We look forward to helping you again soon.Customer Service Team

Hi Amma,We really appreciate you taking the time to share your experience with us, and we’re thrilled to know the whole process from raising the repair to resolving the issue went very well for you.It makes us happy and proud when our staff act accordingly and deliver an amazing service to get super quick results, especially within an emergency situation like yours.Many thanks again for your wonderful feedback, its greatly appreciated and we hope we can help you again soon 🙂Customer Service Team

Hi Paul,Thank you for taking the time to leave us a review.We’re saddened to learn that you were unhappy with the quality of the repair. This is concerning for us too as we strive to provide excellent service, and we’re disappointed to hear that your experience did not meet your expectations. If you’re not already in touch with us regarding your dissatisfaction, you’re more than welcome to email your concerns to us where it’ll be our pleasure to arrange contact with you.We’re reachable by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is mentioned in the subject line of your email too.Feel free to reach out to us at anytime and it’ll be our pleasure to help 🙂Many ThanksCustomer Service Team

Hi Marcia,Thank you so much for leaving us a review 😊We very much appreciate you sharing your thoughts with us and we're sorry to learn you feel the questions and questionnaire is lengthy.Your opinion matter to us and we'll be sure to pass on your feedback as it helps us to look at ways we can potentially make changes.Many thanks again for sharing this with us and feel free to let us know if there's anything else we can help you with.Many ThanksCustomer Service Team

Hi Teik Ooi Loi,Thank you so much for leaving us a 5-star review!We just love how you've had the most helpful and informative experience with our sales team, they truly are a great team, and it makes us proud to know they're delivering an amazing service too.Many thanks again for your feedback, it's much appreciated, and we wish you many years of happiness in your new home 😊Customer Service Team

Hi Mandy,Thank you so much for your 5 star review,We are really pleased to hear you received a great service from the engineer, It is always nice for us to hear our engineers are helpful and polite while in our residents homes,Your feedback really is appreciated and we hope to help you again soon,Many Thanks,Customer Service Team

Hi Tina,Thank you very much for your fabulous review!It's so lovely to hear you had an amazing experience and our engineer deliver a helpful service whilst in your home. It certainly makes us proud to hear this too and we love how much care is taken whilst they're carrying out their work.Many thanks again for your feedback Tina! 😊Customer Service Team

Hi David,Thank you very much for sharing this with us and for rating your recent experience with 5-stars! 😊 We’re chuffed to hear about your positive experience and we look forward to providing you with the same level of service again.Many ThanksCustomer Service Team

Hi Adbul,Thank you for sharing your recent repairs experience with us 😊It's great to hear the issue has now been resolved for you. We hear your concerns about the long delay and we offer our apology for any dissatisfaction this has caused.Whilst we appreciate that some repairs are taking longer than others, please be assured that we're working hard to look at ways we can further improve this service.Many thanks again for your feedback, and we look forward to helping you again soon.Customer Service Team

Hi Hawa,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We would like to give our member of staff some recognition therefore, if you know the full name of the person, please email us their full name and your full address at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team

Hi Mehmud,Thank you so much for your 4-star review! 🙂We’re so happy to learn your recent experience was a good one. It’s always nice to hear of the fantastic work our contractors do for us, so we really do appreciate and value your feedback.Many thanks for sharing this with us and we’re looking forward to helping you again soon.Customer Service Team

Hi Clemency.Thank you so much for leaving us a review.We’re saddened to learn this is the kind of service you’ve experienced with us, and we apologise profusely if we haven’t fulfilled our obligations.We’d love to learn more about your concerns and to help assist in putting right what went wrong.Please feel free to email our dedicated team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to arrange contact with you.Many Thanks Customer Service Team

Hi Alusine,Thank you so much for your 5-star review! 🙂We’re so happy to learn your recent experience was a good one. It’s always nice to hear of the fantastic work our operatives do so we really do appreciate your feedback.Many ThanksCustomer Service Team

Hi Mr Mayhew,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team

Hi Mr Casey,Your review is important to us and although you’re dissatisfied with the quality if works and the length of time some repairs can take, we appreciate you taking the time to share your thoughts with us.Admittedly some repairs can take longer than others, but we’d like to reassure you we’ll always offer our first available appointment when making the arrangements for you.We have of course taken onboard your feedback as we’re always looking to further improve our services, and your feedback certainly helps us to understand where potential improvements would be most welcome.In the meantime, please reach out to us with your concerns following the recent works that were carried out and we’ll be sure to advise further.You’re welcome to contact us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is used as your email subject.Many ThanksCustomer Service Team

Hi Regina,Thank you for taking the time to share your thoughts with us,We certainly do encourage this to happen and we're extremely sorry if this isn't the kind of experience you've previously had.We'll be sure to take note of your feedback as it certainly helps us to understand when things are not happening so we can work on improving the service with our contractors.In the meantime, if there's anything specifically you would like our help with, please let us know and it'll be our utmost pleasure to assist with your enquiry.We have a fabulous team here willing to do their best for you and we're reachable by email at lqdirect@lqgroup.org.uk. When contacting us through this channel we kindly request 'Trustpilot is used as your email subject too🙂Many ThanksCustomer Service Team

Hi Mulikatu,Thank you so much for your kind words and 5-star rating! 😊We're chuffed to hear you found our agent helpful and understanding. Delivering an excellent service is important to us, and your feedback confirms that we're on the right track.Your kind works for our advisor mean a lot too, and we hope to be of help again soon.Many ThanksCustomer Service Team