LQ Sidcup reviews

Hi Mulikatu,Thank you so much for your kind words and 5-star rating! 😊We're chuffed to hear you found our agent helpful and understanding. Delivering an excellent service is important to us, and your feedback confirms that we're on the right track.Your kind works for our advisor mean a lot too, and we hope to be of help again soon.Many ThanksCustomer Service Team

Hi Anna,We’re delighted you’ve had a 4-star experience.It’s always a pleasure to learn of the fantastic service received whilst our operatives are spending time in our resident’s homes, so we really do appreciate you sharing your experience with us.Many thanks again and we look forward to helping you again soon😊Customer Service Team

Hi Mrs Rogers,Thank you for your wonderful review! 🙂We’re truly overwhelmed to hear of the amazing service you recently received from Swale Heating.Your feedback means the world to us but most importantly we’re glad the engineer was prompt, clean and delivered an efficient service.Many Thanks Customer Service Team

Hi Stuart,Thank you for taking the time to leave us a review 🙂We love that you've had a great experience and it's so nice to hear everything went perfectly for you.We're looking forward to helping you again, so feel free to let us know if there's anything else you would like our help with.Many Thanks Customer Service Team

Hi Ann-Marie,Thank you so much for your fabulous review! 🙂It's wonderful to know you experienced a 5-star service, and we're thrilled that we've met your expectations.We're looking forward to assisting you again, so please let us know if there's anything else we can do for you.Many Thanks,Customer Service Team

Hi Mazwi,Thank you so much for your 5-star review!We're thrilled to hear you've had a positive experience following your recent contact with us.We agree that clear and detailed communication is important, and we strive to ensure that our customers are well-informed throughout their interactions with us.Once again, a huge thanks for sharing this with us, your feedback is greatly appreciated 🙂Customer Service Team

Hi Mr Ziolkowski,Thank you so much for your fabulous review and for letting us know how your recent experience went for you.It makes us happy and proud to know you've had the best possible experience and it's certainly the kind of service we always aim to deliver too 😊We're looking forward to helping you again soon, so feel free to let us know if there's anything else we can do for you.Many ThanksCustomer Service Team

Hi Paul,Thank you very much for your feedback and for rating your recent experience with 5-stars! We’re thrilled to learn everything went smoothly for you and your happy with the repair too. It’s certainly made us smile so a huge thank you for sharing this with us.We’re looking forward to helping you again so feel free to reach out to us at any time😊Many ThanksCustomer Service Team

Hi Zbigniew Kapler,Thank you so much for your review.We're so pleased you're happy with the outcome following your recent repair and we appreciate you sharing this with us too.We certainly feel your dissatisfaction regarding sound proofing your home but unfortunately this would be seen as a home improvement as opposed to a repair. Regrettably we're only able to offer a repair service, and we're very sorry that sound proofing isn't something we're able to offer at this moment in time. However, we've certainly taken onboard your feedback as it helps us to understand where our residents would like to see a more improved service.If, however you have any further questions, we'll be more than happy to help with these. You're more than welcome to reach out to us by email at lqdirect@lqgroup.org.uk (with 'Trustpilot as your email subject) where one of our helpful advisors will gladly help with your enquiries.Many ThanksCustomer Service Team

Hi Fontella, Thank you so much for the 5 star review 😊We're so happy to hear that you had such a positive experience. We really appreciate your acknowledgement of his politeness, helpfulness, and knowledge. Our team strives to provide the best service possible, so it's always fantastic to hear when we've met that goal. Many Thanks Customer Service Team

Hi Sean Thank you for taking the time to share your review with us. We apologise for any delays you have experienced for your repair to be completed. Please understand we always prioritise health and safety repairs to ensure the well being of our residents. This can sometimes lead to delays for day to day repairs. We understand that waiting for a month for a repair that would only take an hour is far from ideal, and for this we hear your frustration. If you have any further concerns or queries, please feel free to email us via lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header, it would be most appreciated and one of our team will be keen to assist. Many Thanks Customer Service Team

Hi Shirley, Thanks so much for your 5 star glowing review!This is the type of service we aim to provide for each and every contact, so it's great to hear this has been your experience. Many Thanks Customer Service Team

Hi Maureen,Thank you for leaving us a 5-star review following your recent visit.We’re over the moon to hear all went well for you, and we’re glad you found the engineer to be informative and polite.It’s reassuring for us to hear this too and it makes us happy to know our gas contractor is doing an amazing job whilst in our resident’s homes.A huge thank you once again for your feedback, it’s greatly appreciated😊Customer Service Team

Hi Sonia,Thank you so much for leaving us a 4-star review! 😊We strive to provide a consistent experience and we’re saddened to learn it hasn’t always been a positive experience for you.Your feedback is important to us, and we value your honest opinion too. It certainly helps us to understand where we could do better.Many thanks again for sharing your thoughts with us and feel free to let us know if there's anything further we can do to help.Customer Service Team

Hi Marie,Thank you very much for your 5-star review!We’re pleased the gas engineer was polite and professional. It’s certainly the kind of service we like to hear and expect our residents to receive too.Many thanks again Marie! Your feedback is greatly appreciated 😊 Customer Service Team

Hi Youcef,Thank you so much for your review!Its lovely to hear you're finding our Customer Service staff nice and professional but we're saddened to learn our contractors have failed to meet your expectations.This is a worry for us too but we'd like you to know we're always willing to discuss any concerns in more detail and to work with you in resolving any problems.If you feel this approach would help, please kindly let us know by emailing us here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our utmost pleasure to help with your enquiries.Many ThanksCustomer Service Team

Hi Duncan,Thank you so much for rating your recent experience with 5-stars!We truly appreciate your kind words and we're extremely happy to hear that you were satisfied with the service received.Your amazing feedback is reassuring for us to hear too and it's certainly the kind of service we expect our residents to receive.Many thanks again for sharing this with us and we look forward to helping you again soon 😊Customer Service Team

Hi Sarah,Thank you so much for your awesome review!It makes us happy when we read such amazing feedback like yours and we’re truly delighted you had a wonderful experience with one of our advisors.Many thanks again for your feedback and feel free to let us know if you need help with anything else 🙂Customer Service Team

Hi Nadir,Thank you very much for your fabolous review! 😊We're so glad to hear you had a positive experience. We appreciate your kind words about our team's friendliness and it's wonderful to know we met your expectations.This is certainly the kind of service we always aim to deliver, and we’re looking forward to delivering the same quality service to you again.Many ThanksCustomer Service Team

Hi Enya,This is amazing and thank you so much for sharing this with us! 😊It certainly makes a world of difference to be kept update and it's great that you found the process easy to follow too.It's always with pleasure to help, so please do let us know if there's anything else we can do for you.Many ThanksCustomer Service Team

Hi Luul,Thank you so much for your 5-star review! 😊We truly appreciate your support and we're chuffed to hear that you're satisfied with the service you recently received from us. It's a source of pride for us to know that we're keeping you safe.We're excited to assist you again, so please don't hesitate to reach out if there's anything else we can do for you.Many Thanks,Customer Service Team

Hi Brolic Odrama,Thank you so much for taking time to leave us a review! 😊It’s great to see your recent experience went amazingly for you and we can’t thank you enough for sharing this with us too.It’s always with great pleasure to help so please reach out to us if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Ged, Byrne,Thank you very much for taking the time to leave us a review.It's great to hear our maintenance team were prompt in attending to the problem but we're sorry to learn the issue isn't resolved.We appreciate why this would be disappointing for you and sometimes further visits may be needed to fully resolve the issue. However, we would very much love to investigate this matter further and work with you in finding a resolution.To help us make it possible, please can you email your details and concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and our dedicated team here will be more than willing to help.Many ThanksCustomer Service Team

Hi Mr Tomlin,Thank you for your feedback, we really appreciate you taking the time to share your recent experience with us and for bringing this matter to our attention.We most certainly hear your disappointment and we're saddened to learn your appointment was changed to later date. Although we try our best to avoid moving appointments, sometimes it's inevitable and usually due to circumstances beyond our control, however we would at least expect contact to be made with you to let you know. We’re deeply sorry if we failed to follow the above process and we sincerely apologise for any inconvenience this caused you too, but if you wish to speak to us in more detail about this matter, we’ll be more than happy to do so.Please let us know by emailing us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and we'll be more than willing to arrange for an advisor to contact you.Many ThanksCustomer Service Team