LQ Sidcup reviews

Hi Brolic Odrama,Thank you so much for taking time to leave us a review! 😊It’s great to see your recent experience went amazingly for you and we can’t thank you enough for sharing this with us too.It’s always with great pleasure to help so please reach out to us if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Ged, Byrne,Thank you very much for taking the time to leave us a review.It's great to hear our maintenance team were prompt in attending to the problem but we're sorry to learn the issue isn't resolved.We appreciate why this would be disappointing for you and sometimes further visits may be needed to fully resolve the issue. However, we would very much love to investigate this matter further and work with you in finding a resolution.To help us make it possible, please can you email your details and concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and our dedicated team here will be more than willing to help.Many ThanksCustomer Service Team

Hi Daniel,Thank you so much for leaving us a review!We're chuffed to hear you've received a 4-star service from our contractor, and we're so pleased they took the time to make sure your home was left tidy.We really do appreciate you sharing your experiences with us and it's certainly reassuring for us to know our contractors are delivering an amazing service too.We're looking forward to helping you again.... hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi Mr Tomlin,Thank you for your feedback, we really appreciate you taking the time to share your recent experience with us and for bringing this matter to our attention.We most certainly hear your disappointment and we're saddened to learn your appointment was changed to later date. Although we try our best to avoid moving appointments, sometimes it's inevitable and usually due to circumstances beyond our control, however we would at least expect contact to be made with you to let you know. We’re deeply sorry if we failed to follow the above process and we sincerely apologise for any inconvenience this caused you too, but if you wish to speak to us in more detail about this matter, we’ll be more than happy to do so.Please let us know by emailing us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the subject) and we'll be more than willing to arrange for an advisor to contact you.Many ThanksCustomer Service Team

Hi Mrs Bewick, We would like to tank you for your 4 star review. We're truly sorry to hear the purchase was stressful, as we do try to make the whole process as smooth as we possible can. It's really good to know that your lease extension went along so seamlessly. If you should need us for anything we are always happy to help. Many Thanks Customer Service Team

Hi Friend of Ted,Thank you so much for your 5-star review!We're so grateful you've taken the time to let us know how your appointment went for you and it certainly sounds like everything went perfectly which is wonderful to hear.Your feedback is so important to us so thank you once again sharing your experience with us,We hope to be of assistance to you again soon😊Many ThanksCustomer Service Team

Hi Premchand,Thank you for your review and for taking time to share your recent visit by our gas contractor.Firstly, we’re deeply sorry to hear you experienced a carbon monoxide leak in your home and we can imagine this was a worry for you at the time, but we're delighted the gas engineer acted quickly and took the necessary measures to keep you safe.We sincerely hope you have a working boiler soon but feel free to reach out at any time should you need further help and assistance from us.Many ThanksCustomer Service Team

Hi Michelle,Thank you for taking the time to leave us a review!We appreciate your feedback and we're sincerely sorry to hear that the repair is still outstanding. We're also saddened to learn about the missed appointments and can understand the disappointment and inconvenience this has caused.If you haven't already been in touch with us, we would love to hear from you and collaborate with you to find a resolution.Please email your details to us at lqdirect@lqgroup.org.uk and make sure to mention 'Trustpilot' in the subject line of your email too.Many Thanks,Customer Service Team

Hi Conrad,Thank you so much for your review and for expressing your concerns with us.We truly feel your frustration regarding the cladding situation, and we fully understand why the whole situation is disappointing for you and other homeowners as well.Our main concern is the safety for all our residents and understandably concerns were raised following the Grenfell tragedy. This was sadly unforeseen and beyond our control, but surveys were immediately carried out on our buildings to identify those at risk. With this in mind, we're working as quickly as we can to make sure all of our buildings comply with the new guidelines. Further information about this can be found here https://www.lqgroup.org.uk/manage-your-home/homeowners/information-for-homeowners-who-live-in-our-apartment-blocks/ and we recommend you have a look as it contains some useful information that may help with the cladding situation you’re in at this moment in time.Admittedly it’s going to take some time to complete remedial works and we offer our sincerest apology during this time. Rest assured we haven’t forgotten about how it’s impacting our residents and the delays caused especially with those wishing to sell their homes.We really hope the link provided above is of help to you but if you have any further questions or wish to speak with us about your review, you’re more than welcome to email our team here at lqdirect@lqgroup.org.uk who’ll arrange for a dedicated staff member to contact you.Many ThanksCustomer Service Team

Hi Daryll,Thank you so much for your review!We're saddened to hear you feel there's been a decline on our maintenance services, but we're so pleased you took the time to share your thoughts with us.It's important for us to know when residents are feeling disappointed in the service they're receiving, and we'll certainly note down your feedback for you.In the meantime, we're open and willing to discuss each of the issues you've mentioned within your review and we invite you to email the details to us so we can investigate them further. Please feel free to reach out to us at any time at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us.Many ThanksCustomer Service Team

Hi Tracey,Thank you so much for your 5-star review! 😊We’re so pleased you’ve taken time to share your experience with our contractors. It makes us happy to know you always find them friendly and helpful, and you’re delighted with their work too.Many thanks again for your feedback, it’s reassuring for us to hear this and your review certainly helps us to understand of the great work our contractors are doing for our residents as well.Customer Service Team

Hi Ms Nasra,Thank you so much for giving your recent experience a 5-star rating!We're thrilled to hear that everything went smoothly with your appointment and that the operative arrived on time. Your positive feedback truly brightens our day, and we appreciate you taking the time to share it with us.Thank you once again, and we can't wait to assist you again in the future! 😊Customer Service Team

Hi Manju,Thank you very much for your 4-star review! We're thrilled that everything went well for you! 😊We appreciate your feedback and understand that reaching us can sometimes be challenging. We're constantly working towards improving our communication channels to make it easier for our customers and residents to connect with us. In the meantime, we apologise for any delays that may occur.Many Thanks,Customer Service Team

Hi Pav,Thank you so much for taking the time to leave us a review.We're saddened to learn of your feelings, and we understand the frustration it causes when things don’t go so well. All feedback is valuable to us, and we sincerely apologise if our service has failed to meet your expectations and we’ll certainly take on board your dissatisfaction seriously.If there’s anything we can possibly do to help, you’re more than welcome to reach out to our dedicated team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our utmost pleasure to do our best to support with anything that may be causing concern.Many ThanksCustomer Service Team

Hi Debra,Thank you so much for leaving us a 5-star review! We're over the moon to know you've had the best possible experience, and it's great to hear the engineer was polite and efficient too.Your feedback means a lot to us, and it certainly helps us to understand the amazing work they're doing for our residents too.We hope we can be of help again soon 😊Many Thanks,Customer Service Team

Hi Hugh,We're thankful to you for leaving us a 4-star review!It's great to hear all went well for you today. It's certainly the kind of service we always aim to achieve, so we really do appreciate you sharing this with us.We look forward to helping you again... hopefully sometime soon 😊Many thanks,Customer Service Team

Hi Roberta77,Thank you for taking time out to share your personal thoughts and feelings with us.We’ve taken on board your comments and we’re sorry to learn of your disappointment, however your feedback is still valuable to us as it’ll certainly help us to understand where we could do better.If there’s anything currently outstanding that you need help in resolving, please do let us know by reaching out to our amazing team here where one of our advisors will work with you in resolving them for you.We can be reached by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Ebrahim, Thanks for leaving us a 5 star review we really appreciate it. So happy to read that our Customer Service Team were understanding and able to get an engineer out to you so quickly. Many Thanks Customer Service Team

Hi Ray,Thank you so much for sharing your recent experience with us 😊We're extremely grateful for your feedback, and we're delighted to hear that you found our service professional and efficient.Your fantastic review means a lot to us, and most importantly, we're thrilled to hear you had a positive experience.We look forward to assisting you again soon.Many Thanks,Customer Service Team

Hi Kat,Thank you so much for your 5-star review! 😊We appreciate your amazing feedback and we're glad to hear you had a positive experience. It certainly makes us proud to know our team delivered quick and professional service, so a huge thanks once again for taking the time to let us know.We hope we can help you again soon.Many Thanks,Customer Service Team

Hi Everlyn,Thank you very much for taking time to leave us a review!We’re delighted your recent visit went well for you and the gas engineer still came to your home despite having the incorrect contact details, we’re so glad to hear this too and it certainly helps us to understand what an amazing job they’re doing for us.Many thanks again Everlyn, your feedback means so much to us and we’re appreciative of your 5-stars too😊Customer Service Team

Hi Ali,Thanking you for your wonderful review! 😊We absolutely love your feedback for our Customer Service Team and for our amazing workers.Providing excellent customer service is paramount to us so we really do appreciate your recognition for our friendly and helpful staff.It’s our pleasure to help you, and we’re looking forward to helping you again soon.Many ThanksCustomer Service Team

Hi Elyes,Thank you so much for your glowing review! 😀We absolutely love this and were overwhelmed with your wonderful comments too.It’s truly lovely to read such amazing feedback like yours and it certainly makes us proud to know you'll happily recommend us to anyone.Many thanks again for your fabolous review! We hope and look forward to hearing from you again soon.Customer Service Team