Trusted Agent profile · Sidcup

LQ Sidcup reviews

3.4

★★★★★

1,671 reviews across 3 platforms

Cray House, Maidstone Road, Sidcup, DA14 5HU

LQ's office in Sidcup, at Cray House, is rated 3.4 out of 5 across 1,671 reviews on three platforms, including 96 Google reviews rated 3.1.

Google logo

3.1 / 5

96

Reviews on Google

This office

Yell logo

1.0 / 5

2

Reviews on Yell

This office

Trustpilot logo

1,573

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Sidcup office, from every platform, shown as written. First names only.

5/5

Trustpilot

In general satisfied

In general, I am fairly satisfied with the way L&Q is dealing with our repairs.

Mr · 26 March 2024

Agent replied · 11 June 2024

Hi Ebrahim, Thank you very much for your 5 star review. That's fantastic to hear! We are delighted to know that you are generally satisfied with how we handle our repairs. Our team always strives to deliver a top-notch service and it's pleasing to know this has been your experience with us. Many ThanksCustomer Service Team

2/5

Trustpilot

Long waiting time for important repairs…

Long waiting time for important repairs and some of them are not fully sort it

Maria · 26 March 2024

Agent replied · 11 June 2024

Hi Maria, We appreciate you leaving us a review to highlight your concerns. We're really sorry to hear about the long waiting you've been experiencing for your important repairs. Please accept our sincerest apologies for any inconvenience this has caused. We understand how frustrating this can be and would welcome the opportunity to resolve any outstanding issues. With this in mind you please can you contact us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header where one of our Team will be keen to assist. Many Thanks Customer Service Team

5/5

Trustpilot

Talking to the people was great!

Darren · 4 September 2024

Agent replied · 23 October 2024

Hi Darren, Thank you for going the extra mile and leaving us a 5 star review!We're thrilled to hear that you had a great experience interacting with our people! We strive to offer the best service and it's always encouraging to hear from happy customers like you. Feel free to reach out to us again if you need further assistance or have any other enquiries, we are always here to help. Many ThanksCustomer Service Team

5/5

Trustpilot

Quick response very pleased with how…

Quick response very pleased with how fast my issue was solved

Maggie · 9 June 2024

Agent replied · 11 June 2024

Hi Maggie,Thank you so much for your fabolous 5-star review! 😊Your feedback means so much to us but most importantly we’re delighted your recent experience was a good one.Many thanks for sharing this with us and feel free to contact us if there’s anything else we can do for you.Customer Service Team

5/5

Trustpilot

Kitchen worktops second time round

Great repair second time done

Amanda · 17 September 2024

Agent replied · 23 October 2024

Hi Amanda,Thank you so much for your 5-star review! 🙂We're thrilled to hear that you had a positive experience with our repair service. We appreciate your kind words and we're glad that we were able to meet your expectations.A huge thanks once again for sharing this with us, and feel free to reach out if there's anything else we can do for you.Customer Service Team

5/5

Trustpilot

Not need

No. Problems…. Polite and. Friendly

Ged · 17 September 2024

Agent replied · 23 October 2024

Hi Ged,Thank you so much for your 5-star review!It sounds like everything went perfectly for you, and it’s great to hear you had a polite and friendly experience.Many thanks again for sharing your recent experience; we value your feedback and it's greatly appreciated too.Feel free to contact us if there’s anything else we can help you with 😊Customer Service Team

3/5

Trustpilot

3 tips for improving the service! To let the resident know by text that…

To let the resident know by text that they are on their way.

Annette · 27 July 2025

5/5

Trustpilot

I have been with L&Q for some years and l trust you all the time. You're very good

You always answer your phone very well and also respond to any questions. Thank you.

FOR · 20 March 2024

Agent replied · 11 June 2024

Hi Hilda,Thank you so much for your amazing review and for your 5-star rating too 😊We’ve absolutely loved reading your review and your heartfelt comments truly mean the world to us. Most importantly we’re thrilled you’re loving the services we deliver, and our staff are happy to help with your enquiries. it certainly makes us proud to know we have such an amazing team so many thanks to you once again for sharing your kind words with us.Many ThanksCustomer Service Team

1/5

Trustpilot

Absolutely disgusting

Absolutely disgusting, Service

Rachael · 16 October 2024

Agent replied · 23 October 2024

Hi Rachael,Thank you for sharing your recent experience with us.We're deeply saddened to hear about your dissatisfaction, and we sincerely apologise for the disappointing service you've received from us. Your feedback is important to us as we always aim to provide exceptional service.If there's anything we can do to assist you, please don't hesitate to contact our dedicated team. We're reachable by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is mentioned in the subject line of your email too.Feel free to reach out to us anytime, and we'll gladly do our best to help.Many Thanks,Customer Service Team

5/5

Trustpilot

Prompt and efficient service

Prompt and efficient service, repair done well.

Barbara · 12 August 2024

Agent replied · 23 October 2024

Hi Barbara,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team

5/5

Trustpilot

Very good work

The people are friendly and very professional

Esaie · 12 August 2024

Agent replied · 23 October 2024

Hi Esaie,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

5/5

Trustpilot

EXCELLENT service and great experience …

EXCELLENT service and great experience thanks

S · 27 August 2024

Agent replied · 23 October 2024

Hi S T,Thank you so much for rating us so highly! 😊We're thrilled to hear that you experienced excellent service and had a great experience. Your feedback means a lot to us, and it motivates us to continue providing the best possible service.It's our pleasure to help, and we're looking forward to assisting you again soon.Many Thanks,Customer Service Team

5/5

Trustpilot

It was the company that done the…

It was the company that done the inspection I was very satisfied with

Mrs · 24 April 2024

Agent replied · 11 June 2024

Hi Janet,Thank you so much for taking time to leave us a review🙂We're over the moon you had a 5-star experience with our contractor and it's great to hear they're doing a fabulous job too.Many thanks again for sharing this with us and feel free to reach out if there's anything else we can do for you.Customer Service Team

3/5

Trustpilot

It was quite a quick visit but as far…

It was quite a quick visit but as far as we know he did what he needed to do.

Willow · 21 December 2023

Agent replied · 11 June 2024

Hi Willow, Thanks for your review. Glad to see the visit was completed quickly. We're here if you need us so just reach out. Many Thanks Customer Service Team

4/5

Trustpilot

Gss safety visit…

The engineer was courteous and professional

Paul · 26 August 2024

Agent replied · 23 October 2024

Hi Paul,Thank you so much for taking time to leave us a review!🙂It’s great to see your recent experience went amazingly for you and we can’t thank you enough for sharing this with us too.It’s always with great pleasure to help so please reach out to us if there’s something else we can do for you.Many ThanksCustomer Service Team

5/5

Trustpilot

The two guys were fantastic

The two guys were fantastic, on time, clean, tidy, polite , friendly and top job.Thank you

Amanda · 23 February 2024

Agent replied · 23 October 2024

Hi Amanda, Thanks so much for all the positive feedback. This really does go a long way as we care and want to know your happy with the service you receive from us. Many Thanks Customer Service Team

5/5

Trustpilot

The repair was carried out in super…

The repair was carried out in super quick time thank you so much.

M.ahmed · 23 April 2024

Agent replied · 11 June 2024

Hi M.Ahmed,This is fabulous to hear and thank you so much for rating your recent experience with 5-stars!It’s our pleasure to help and you’re most welcome too 😊Feel free to let us know if there’s anything else we can do for you.Many ThanksCustomer Service Team

5/5

Trustpilot

Very happy with the quality of service…

Very happy with the quality of service and overall care provided by L&Q

Jan · 22 April 2024

Agent replied · 11 June 2024

Hi Jan,Thank you very much for your amazing 5-star review! 😀Your kind comments have certainly made us smile and we’re thrilled you’re loving the service and care from us. It’s certainly the kind of service we always aim for and our staff work hard in delivering too.A huge thanks once again for sharing this with us, it’s much appreciated, and we look forward to helping you again soon.Customer Service Team

5/5

Trustpilot

Had a leak inside boiler and come out…

Had a leak inside boiler and come out quickly to repair it.. Good job done

A · 12 March 2024

Agent replied · 23 October 2024

Hi a h,Thank you very much for your amazing review! 🙂We’re chuffed you’ve had a 5-star experience and our boiler engineer delivered an efficient service.This is truly wonderful, and your feedback certainly helps us to understand of the fantastic service our residents are receiving from our contractors too.Many ThanksCustomer Service Team

5/5

Trustpilot

Great service

Great service, job done well

Karen · 9 September 2024

Agent replied · 23 October 2024

Hi Karen,Thank you so much for taking the time to leave us a 5-star review! 😊We're delighted to hear about your positive experience and we're glad you were satisfied with the service you received. It makes us proud to know that you had the best possible experience and we're happy to have met your expectations with the job.Thank you once again for sharing this with us, and we can't wait to assist you again soon.Customer Service Team

1/5

Trustpilot

Not satisfied overall about the way L&Q…

Not satisfied overall about the way L&Q deals with the properties maintenance.

Customer · 8 May 2024

Agent replied · 11 June 2024

Hi Customer,Thank you so much for sharing your thoughts with us.We're saddened to learn or your dissatisfaction which is naturally concerning for us too. We want more than anything for our residents to be happy with their home and we'd love to help with any concerns that you may have.To help us make us make it possible, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject.It'll be great to hear from you so feel free to reach out to us at any time 😊Many ThanksCustomer Service Team

5/5

Trustpilot

Excellent experience!

The Western Circus Team was professional and efficient, provided fantastic service!Highly recommend!

Felice · 8 May 2024

Agent replied · 11 June 2024

Hi Felice,Thank you so much for your fabulous review! 😊They really are an amazing team and we're so pleased you had the opportunity to experience their professionalism first hand.It's so lovely to read such lovely comments and we can't thank you enough for sharing your experience with us too.Many ThanksCustomer Service Team

5/5

Trustpilot

The member of staff I spoke to was…

The member of staff I spoke to was polite and very helpful.

Tsehai · 8 May 2024

Agent replied · 11 June 2024

Hi Tsehai,Thank you very much for your 5-star review! 🙂We’re delighted you had a wonderful experience with one of our advisors and it makes us so happy to know the advisor was polite and helpful with your enquiry.Your feedback certainly helps us to understand what a fab job the team are doing for our resident, so we really do appreciate you sharing this with us.It’s always with pleasure to help and we hope to be of assistance to you again soon!Many ThanksCustomer Service Team

5/5

Trustpilot

The gas safety service was very good…

The gas safety service was very good and went smoothly without a problem

Greg · 17 April 2024

Agent replied · 11 June 2024

Hi Greg,Thank you very much for your review!😊We value your feedback and most importantly we’re thrilled you’ve had a good experience.It makes us happy to know our gas engineers are delivering a great service to our residents too.Many ThanksCustomer Service Team

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