LQ Sidcup reviews

Hi Amelia,Thank you for leaving us a review! 😊We love hearing about our residents' experiences, and we're delighted to hear that the engineer was well-mannered, professional, and polite.We appreciate you taking the time to share this with us, and we look forward to helping you again soon.Many Thanks,Customer Service Team

Hi Samantha,Thank you for sharing your feedback with us. We truly appreciate you taking the time to leave a review.We completely understand your frustration with the process of selling your shared ownership property. Our goal is to make the entire process as smooth and efficient as we can, but we understand and appreciate it can be lengthy and stressful.We apologise for any dissatisfaction this has caused you, and please be assured we'll share your feedback.Many thanks again Samantha! We genuinely hope that everything goes smoothly for you in your new home too 🙂Customer Service Team

Hi Stephen, We appreciate your 4 star review. It's always our pleasure to answer all of your questions. We're pleased to hear the appointment ran to schedule too! 😊Many ThanksCustomer Service Team

Hi Elias,Thank you for your review and for bringing this matter to our attention.We're very sorry it's taking a long time to get back to you, but rest assured it's not usual for this to happen as quite often we're also waiting for the property to be ready prior to inviting customers for viewings.With this aside, we'll be more than willing to help, and we'd love to have the opportunity to make sure we've received your email showing an interest in one of our homes.To help us achieve this, please can you kindly email the details to us here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team will gladly help with your enquiry.Many ThanksCustomer Service Team

Hi Maria,Thank you so much for your 5-star review! 😊We’re thrilled to hear that your recent experience was a positive one. It's always great to hear about the repair process being easy and efficient too.Your feedback is much appreciated, and it certainly helps us to understand where we're doing well.Many thanks again!Customer Service Team

Hi Omolaide,Thank you so much for your fabulous review!🙂Your kind comments for Sefik have certainly made us smile and we’re over the moon to know he’s delivering an amazing service to our customers as well.A huge thanks once again for sharing this with us, we’re sure Sefik will be pleased to know how much you’ve appreciated his kindness and hard work too.Many ThanksCustomer Service Team

Hi Debbie,We're so thankful for your feedback following your recent appointment with us😊We’re thrilled you had the best possible experience and we’re so proud of our operative for being so respectful of your home too.Thank you so much for sharing this with us, your feedback is much appreciated and please feel free to let us know if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Kim,Thank you so much for your fabulous review!We strive to provide excellent customer service, and we're glad you found our team helpful, knowledgeable, and professional. Most importantly, we're over the moon to hear you've had the best possible experience with your recent contact with us.Once again, a huge thanks for your feedback; it's much appreciated! 😊Customer Service Team

Hi Jay,Thank you so much for taking time to let us know of your recent experience with us.It's great to hear we managed to bring your appointment forward and a huge thanks to you for allowing access into your home earlier than planned.Your cooperation means a lot to us and most importantly we're thrilled you had a positive experience.We hope we can be of assistance again soon 🙂Many ThanksCustomer Service Team

Hi Rhona,Thank you so much for the 5-star review! 😊We're grateful to you for letting us know about your recent experience with us, and we're thrilled to hear that you were satisfied with the plumber's timely arrival and the quality of the repair.Your feedback certainly helps us understand the amazing work our maintenance team is doing whilst out in our resident's homes, so we truly cannot thank you enough for sharing this with us.Many thanks again! We look forward to helping you again... hopefully sometime soon.Customer Service Team

Hi Bozo,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi J Morris,Thank you so much for your feedback and for rating your recent experience with 4-stars.Indeed, we conduct gas safety checks yearly and it's also important for us to ensure our residents have that reassurance of being safe in their homes too.Many thanks for sharing your experience with us and we're delighted you're happy with the service received.We're looking forward to helping you again soon 🙂Customer Service Team

Hi Diane,Thank you for your review and feedback. We're truly sorry to read the workman turned up without a confirmed appointment. Feedbacks help us understand where we're going wrong and work on improving our services. We have a dedicated team here that can help and advice. Please email us further details at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will pass this feedback to the contractor. Many Thanks Customer Service Team

Hi Ibironke,Thank you so much for sharing your recent experience with us.We're saddened to hear you're disappointed with the recent painting works that was carried out in your home.We would very much like to check the job order and ensure all works were carried out as recommended and in line with our repairs policy.To help us make it possible, we kindly invite you to email your details to our dedicated team at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will be more than happy to do this for you.If the works were carried out following damages caused by a previous leak, we'll be responsible for making good the affected area only but please drop as an email and by all means we'll check this for you.Many ThanksCustomer Service Team

Hi Tiri,Thank you so much for the awesome review! 😀We’ve absolutely loved reading your review and your heartfelt comments truly mean a lot to us too.We’re so pleased you’re loving the services we deliver; it certainly makes us proud to know various areas of the organisation are doing a fabulous job.A huge thanks for the 5-stars too, they’re greatly appreciated!Customer Service Team

Hi CJ,Thank you so much for sharing your recent experience with our contractor Swale Heating.We're chuffed to hear you’re pleased with the service received and they were accommodating with your request for an alternative appointment too.We're also delighted to know this is the kind of service you've received and it's lovely to know Swale are doing an amazing job in delivering a great service to our residents as well.Many thanks again for your feedback, it truly means a lot to us, and we look forward to helping you again soon😊Many ThanksCustomer Service Team

Hi Miss Mays,Thank you so much for taking the time to leave us a review! 🙂It's great to see that your recent experience went amazingly for you, and we can't thank you enough for sharing this with us too.It's always a great pleasure to help, so please let us know if there's anything else we can do for you.Many Thanks,Customer Service Team

Hi Janis,Your review is important to us, and we thank you for bringing this matter to our attention.We sincerely apologise for the delay with your repair and having investigated this further we can confirm the roofing repair is with our work planners awaiting an appointment date to be assigned.Sadly, all roofing repairs are experiencing delays at this moment in time, and our maintenance team are working hard to keep the waiting time as minimal as possible.We'll be sure to note your feedback and once again our apologies to you for the continued delay and for any disappointment and frustration this is causing.If you happen to have further questions for us, please feel free to email them to us here at lqdirect@lqgroup.org.uk (with 'Trustpilot as your email subject) and we’ll be more than willing to help you with these.Many ThanksCustomer Service Team

Hi Hadjer,Thank you so much for your review!Its lovely to hear your overall experience went well with both Tina and Saif and we're most grateful for your recommendation too.Many thanks again for sharing your journey with us, we truly value your feedback 🙂Customer Service Team

Hi Jolanta,Thank you so much for your kind words and support! 😊We truly appreciate your feedback and we're thrilled to see that you've rated us with 4 stars as well.Many Thanks,Customer Service Team

Hi Keith,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi Miss Constable,Thank you for your review and for sharing your thoughts with us.It saddens us to learn you've some doubts with the job that was recently carried out, but we understand your reasons for this.Please feel free to reach out to us with any concerns you have, and our dedicated team will be more than happy to help with your questions.We're reachable by email at lqdirect@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot’ is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi David, Thank you for your review and sharing your recent experience with us. We certainly wouldn't want to leave you with any update as to what is happening with your repair. We're confident this can be resolved, and we would love to hear from you to help us make this possible. Please can you kindly send us an email via lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our amazing team will follow up on the repair for you. Many Thanks Customer Service Team

Hi Koko tombili,Thank you so much for leaving us a 4-star review! 🙂We are grateful for your feedback and appreciate you sharing your thoughts with us. Your perspective is important to us, and we are constantly working to enhance our services. Your comments will definitely be taken into account as we continue to progress.Thank you once again, and please feel free to reach out if there's anything else we can assist you with.Customer Service Team