LQ Sidcup reviews

Hi Debra,Thank you so much for rating us so highly.We’re overwhelmed with your heartfelt comments, they mean the world to us, and it certainly makes us feel super proud to know our staff are always helpful and you’re happy each time work is carried out in your home.We’re so appreciated of your kind words and we’re over the moon with your 5-stars too.Many thanks again and we’re looking forward to helping you again soon 😀Customer Service Team

Hi Teri,Thank you so much for leaving us a 5-star review! 🙂We're delighted with your kind words and we're glad to hear that you found our customer service advisor to be helpful and responsive. Providing excellent support and service to all our residents and customers means so much to us, and it's great to hear this was your experience.Many thanks again, Teri! We hope we can help you again soon.Customer Service Team

Hi Mairead,We greatly appreciate your review and thank you for sharing your thoughts with us.We're very sorry to hear that some repairs have not been completed and we apologise for any disappointment this may have caused.We would like to investigate the cause of this issue further and explore ways to rectify what went wrong.To assist us in this process, we kindly ask you to email the details of the repairs to us at lqdirect@lqgroup.org.u where it would be our pleasure to assist you. Please make sure to use 'Trustpilot' as the subject of your email when reaching out to us on this occasion.Many Thanks,Customer Service Team

Hi Jeannie,Thank you so much for your 5-star review! 😊We're chuffed to hear that everything went well with your appointment, and it warms our hearts to know that the engineer arrived promptly.We truly appreciate you taking the time to share this with us, and we're looking forward to helping you again.Many Thanks,Customer Service Team

Hi Mark,Congratulations on your purchase and thank you so much for choosing your new home with us.We're truly delighted you've had the most pleasurable experience; our sales team really are an amazing bunch, and they always aim to ensure our customers have a great experience, so we really do appreciate you sharing your journey with us.Many thanks again Mark and thank you for your recommendation too, it’s much appreciated!😊Customer Service Team

Hi Ebrahim, Thanks so much for your review. It's good to hear that the Gas Service was carried out quickly and efficiently. Many Thanks Customer Service Team

Hi Duane,Thank you so much for your awesome review! 😊We absolutely love your feedback, and we're super pleased to hear that things are being resolved for you.This is truly fantastic, and a huge thank you for sharing this with us too.Many Thanks,Customer Service Team

Hi Mrs Wroe.We really appreciate your time in leaving us a review and for rating your most recent experience so highly.It’s always lovely to hear about our residents’ experiences with us and although you waited a long time for the repair to be completed, we’re also over the moon you’re pleased with the outcome and had a wonderful experience with our operatives.Your feedback really means a lot to us, and we can’t thank you enough for letting us know how everything went for you too. In the meantime, we look forward to helping you again soon 😊Many ThanksCustomer Service Team

Hi Prabjot,Thank you very much for your amazing review!We're truly delighted with your kind words, and we love that you're loving the updates we share about the organisation. This truly means the world to us and we're over the moon with your 5-star rating too.We're looking forward to helping you again.... hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi Paula,Thank you very much for your review.We're so grateful to you for bringing this matter to our attention and we're deeply sorry to hear this is the kind of experience you've had with our contractor.We can’t express enough how saddened we are to hear this, but we can certainly imagine the upset this has caused you to which we offer our sincerest apology for.We would very much love to help put right what went wrong and to help us achieve this we just need to gather a bit more information from you.With this in mind Paula, please can you kindly email your details to us at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as your email subject. It’ll then be our utmost pleasure to arrange contact with you.Many ThanksCustomer Service Team

Hi Teresa,Thank you so much for review! 😊We're most grateful for your kind words. Indeed, we'll always offer the first available appointment and request any special requirements to help our residents.We appreciate you sharing your thoughts with us and it's lovely to know you're loving the service we deliver too.Many ThanksCustomer Service Team

Hi Janet,Thank you so much for the 5 star review 😊It's great to read you received an excellent service and this certainly makes us really happy.Many ThanksCustomer Service Team

Hi Orange Wisps,We welcome your review, and we very much appreciate you sharing your thoughts with us too.It saddens us to learn of your feelings and we offer our sincere apology if we failed to previously meet your expectations.We'd like you to know we're here for you and we're more than willing to discuss your review in more detail, as well as helping in resolving any outstanding worries you may have.By all means, feel free to kindly email your details and concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the email subject) where it'll be our pleasure to arrange for one of our advisors to help you.Many ThanksCustomer Service Team

Hi Fitzroy,Thank you so much for your awesome review! 😊We absolutely love your feedback and we’re super proud to hear our staff are delivering a 5-star service.This is fantastic and a huge thank you for your recommendation too.Many ThanksCustomer Service Team

Hi Debbsade.Thank you for leaving us a 4-star review! 🙂We’re chuffed to hear you’ve had a positive experience with us, and our advisor was a pleasure to speak with too.Your feedback is so important to us, so we can’t thank you enough for sharing your experiences with us as well.Many thanks again and please reach out to us again if there’s anything else we can do for you.Customer Service Team

Hi Yaser,Thank you so much for your amazing review! 😊We value your praises for Yildan and we're sure Yildan will be just as delighted to know how much you've valued her hard work too.Most importantly we're thrilled your journey went smoothly and it was an enjoyable experience for you as well.Many thanks for your feedback, it’s greatly appreciated and please reach out to us if there’s anything we can help you with.Customer Service Team

Hi Ruby,Thank you so much for your review!Your feedback is important to us and we thank you for bringing your concerns to our attention. We're sorry to hear there’s a delay in completing repairs to your fence and gate, and we appreciate leaving your garden exposed is a worry for you too.Please can you email the details to us along with your full address so we can further investigate this matter for you. Our email address is lqdirect@lqgroup.org.uk and it'll be most helpful to us if your email subject contains 'Trustpilot'As soon as we have your details Ruby, it’ll be our pleasure to do our utmost for you.Many ThanksCustomer Service Team

Hi Wahidulla,It’s with great pleasure to help you and we’re so happy you’ve had the most amazing experience with our contractor.Thank you so much for your 5-star too 😊We’re looking forward to helping you again soon so please reach out if there anything else we can do for you.Many ThanksCustomer Service Team

Hi Louise,Thank you so much for your amazing review!We're chuffed to hear you've had the best possible experience and our operative done a good job in resolving the issue for you.Your review certainly helps us to understand of the fabulous service our staff are doing whilst in our resident’s homes too so we really can't thank you enough for taking the time to share your experience with us.We're looking forward to helping you again soon 😊Customer Service Team

Hi Dominic,Thank you so much for your review! 🙂We're over the moon you've had a 4-star experience and your most recent contact with us was dealt with quickly for you.If there's any more we can do to help with your flat, please do let us know where it'll be our pleasure to help with your enquiries.Contact with us is welcome via any of your preferred channels or by emailing us here at lqdirect@lqgroup.org.uk. If email is your preferred option, we kindly recommend 'Trustpilot' is used as your email subject as this information will be most helpful to us as well.Many ThanksCustomer Service Team

Hi Waad,Thank you for your review and for rating your journey with us so highly.It’s so lovely to hear you’ve had a 5-star experience with Tina, and we’re delighted she was there to support you and ensure the whole process went smoothly for you as well.It certainly makes us proud to know we have an amazing team player who's putting our customers at the heart of everything she does, so a huge thank you once again for your amazing review.We're sure Tina will be most grateful for your kind words too😊Many ThanksCustomer Service Team

Hi Pauline,Thank you so much for your 5-star review!🙂We're so pleased everything went amazingly for you and we're thrilled the operative delivered a great service at the same time too.It's so nice to hear when things go so well for our residents so thank you once again for taking time to share your experience with us.Many ThanksCustomer Service Team

Hi Pauline,Thank you very much for your feedback and bringing your thoughts and feelings to our attention.We acknowledge your feedback and we're so sorry if you feel our services are lacking, however we're pleased you've taken the time to let us know as your thoughts.We’ve certainly taken onboard your comments and they’ll most certainly help us to look at ways we can implement changes to make sure our residents have a much better experience.If however there’s anything we can help you with at this moment in time, please let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as the subject) and we’ll be more than happy to offer our assistance.Many ThanksCustomer Service Team