LQ Sidcup reviews

Hi Maria,Thank you very much for taking the time to let us know of your experience with us.It makes us proud to know our engineer ticked all the boxes during your recent visit and most importantly we’re thrilled you had the best possible experience too.Many thanks again Maria! We look forward to delivering the same level of service to you again soon 🙂Customer Service Team

Hi Mohideen,Thank you very much for rating your experience with the full 5-stars!😀This means so much to us but most importantly we’re delighted your experience was a good one. It’s so lovely to know the whole process went smoothly with no issues, and you’re loving the quality of the property too.Many thanks for sharing this with us and feel free to contact us if there’s anything you would like our help with, and it’ll be our pleasure to do our best for you.Customer Service Team

Hi Deborah,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the help and support you received from us. It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. In the meantime, we look forward to helping you again soon. Many Thanks Customer Service Team

Hi Conrad,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're truly sorry to hear you feel this way.If there’s anything specifically you need help with, please let us know by reaching out to us and it'll be our utmost pleasure to do our best for you. We have an amazing team here who are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team

Hi Billy c,Thank you so much for your review.We're so saddened you're unhappy with the service received from us and it's most disappointing for us to hear that no one is willing to help you.Our dedicated team here would love the opportunity to help and assist you in raising your concerns with our Aftercare Team.To help us make it possible, please can you kindly email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it’ll be our utmost pleasure to help.Many ThanksCustomer Service Team

Hi Rosetta,Thank you so much for sharing your recent experience with us!We're over the moon with your kind words and we're thrilled to hear about your positive experience. Your feedback certainly motivates us to continue providing excellent service, so a huge thanks once again for taking the time to let us know.We hope to be of help again soon 🙂Customer Service Team

Hi Barbara,Thank you so much for leaving us a review.We’re truly sorry to hear this has happened and we honestly understand how disappointing this must be for you.It’s rare for incidents like this to happen and we apologise profusely for keeping you waiting until your next appointment.Rest assured our work planners monitor our appointments daily and if at any point they’re able to bring your appointment forward they’ll be sure to contact your prior to making any changes.In the meantime, we’ll of course note your feedback as it’s also important for our management team to be made aware when things like this unfortunately happen.You’re also more than welcome to email us if there’s anything further we can do for you. Our email address is lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject. Feel free to reach out to us at anytime and it’ll be our pleasure to help 🙂Many ThanksCustomer Service Team

Hi Terence,Thank you so much for your review! We’re very sorry the repair took longer to complete than expected and we apologise profusely for the disappointment and any inconvenience caused to you.We honestly sympathise with you when this happens, and we understand the annoyance of this too. We understand on this occasion the issue unfortunately was caused by a reoccurring problem but most importantly we’re also thrilled a resolution has finally been found. Hopefully there will be no further issues but if for any reason it happens again, feel free to let us know and we’ll be happy to help.Many ThanksCustomer Service Team

Hi Vladis,Thank you so much for your review!We're so sorry you experienced a gas leak, we can imagine this was a worry for you at the time but it's great to hear we acted quickly and the engineer managed to resolve the problem.It truly is wonderful to read such amazing feedback and we're so pleased you had a 5-star experience as well.Many thanks again!🙂Customer Service Team

Hi Julie, Thanks for taking the time to share your thoughts and feelings with us. Having looked into your report regarding the aerial we can see an engineer has been booked to attend and we'll get this working again as soon as possible. We can appreciate the rise is Services is disappointing news. We can see contact has been made with our Service Charge Team. Please be assured that your query is being thoroughly investigated and once this is complete, they will promptly get in touch with you to provide a comprehensive response to your enquiry.Again, thank you for taking the time to share your concerns with us. We look forward to the opportunity to address them and restore your confidence with us and the Services we offer. Should you have any further questions or require additional assistance in the meantime, please do not hesitate to reach out to us at lqdirect@lqgroup.org.uk using 'Trustpilot' in the subject line. Many Thanks Customer Service Team

Hi Asvir,Thank you so much for sharing your experience with us!We're thrilled to hear that you had the best possible experience and it warms our hearts to know that our engineer was polite and efficient as well.Your feedback is incredibly valuable to us and it's exactly the kind of service we always strive to provide.We look forward to the opportunity to assist you again soon 🙂Many Thanks,Customer Service Team

Hi Alusine,Thank you very much for rating your experience with 5 stars!We're delighted to hear that your query was handled promptly and efficiently. It's wonderful to know that our maintenance team was able to resolve your issue quickly too 😊Thank you again for taking the time to share your positive experience, it's much appreciated, and we hope to be of further assistance to you again soon.Customer Service Team

Hi Mrs. Och,Thank you so much for your amazing review! We've absolutely loved hearing about your fabulous viewing experience with us. We're thrilled to hear you enjoyed your experience with our team and found our apartments beautiful too.Many thanks again, your feedback is greatly appreciated! 😊Customer Service Team

Hi Essam,Thank you for sharing your thoughts with us in your review.We're truly sorry if our service did not meet your expectations, but please know that we have carefully noted your feedback and concerns.We take your comments seriously, especially regarding any perceived encouragement of anti-social behavior by our staff. Rest assured that such behavior is not acceptable to us, and we will investigate any allegations thoroughly.We would appreciate the opportunity to learn more about your concerns and discuss your review in more detail. Please feel free to reach out to us via email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject), and we will be more than happy to arrange contact with you.Many ThanksCustomer Service Team

Hi Mohammed,Thank you so much for taking the time to leave us a review!We're glad to hear you had a positive experience, and we're pleased our engineer met your expectations during their recent visit.It makes us proud to know they're delivering an amazing service, and we look forward to providing a high-quality service to you again.Many thanks again, your feedback is greatly appreciated 🙂Customer Service Team

Hi Hameed, Thanks for taking the time to let us know of your experience. We're truly sorry for any delays you've experienced whilst waiting for your repair to be completed. Some repairs are more difficult than others to diagnose and also obtains parts, we hear your frustrations as having young children at home makes having no heating and hot water a more pressing issue. We hope that your boiler is now in full working order. If you should need any help from one of our amazing team please do reach out to lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header as this would be a real help. Many Thanks Customer Service Team

Hi Hameed,We're very sorry you've had a disappointing experience with Swale, and we apologise for any inconvenience caused to you as well.We appreciate and understand the upset this must cause but if there's anything we can do to help, please let us know and we'll be sure to help you in resolving this matter.We have a fab team here willing to do this for you, and we're reachable by email at lqdirect@lqgroup.org.uk. We kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion too.Many ThanksCustomer Service Team

Hi I Smit,Thank you so much for leaving us a review following your experience with our online services.Admittedly our Digital team are going through an extremely busy period at this moment in time and we apologise profusely for the delay in responding to your enquiries.We are aware this is happening, and our team are working hard to bring the waiting time down to a more acceptable level. We're also looking at more resources to help the team and although this is work in progress, we’re sure you'll see a more improved service from us in the coming future.In the meantime, we appreciate your continued patience with us at this busy time and we look forward to assisting you again soon😊Many ThanksCustomer Service Team

Hi Nana,Thank you so much for bringing your concerns to our attention.We're truly sorry it's taking a long time for our Aftercare team to assist in resolving a couple of issues with your home and we honestly understand how frustrating this must be for you.We'd very much love to help and follow up on your enquiries for you. To help us achieve this we kindly invite you to email the details for each issue to us here at lqdirect@lqgroup.org.uk.Feel free to reach out to us anytime and by ensuring 'Trustpilot' is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Mark,Thank you for your fantastic review!We're super happy to hear that you had a positive experience with us. Providing excellent service is our top priority, and we're delighted that your first impressions have lived up to your expectations.Your wonderful review means a lot to us, so a big thanks once again for your feedback! 😊Customer Service Team

Hi Ahmad,We welcome your review, and we thank your for rating us with 4-stars.We understand your frustration with the difficulty in reaching us during busy periods. We are committed to improving our communication channels and ensuring that our resident’s and customers can connect with us easily, but we appreciate the annoyance it causes when delays happen from time to time. We’re pleased that you’re generally happy with the service we deliver, and we’ll continue working hard to provide a more improved service.Many thanks again for your feedback, it’s much appreciated, and we look forward to helping you again…. hopefully sometime soon 😊Customer Service Team

Hi Andrew,Thank you so much for your 5-star review! 😊We're over the moon you've had a great experience and Kevin done an amazing job with the extra security measures on your home.It's so nice to read your kind words and to know how much Kevin as valued by you too.Many thanks again for your feedback and please reach out to us if there’s anything else we can do for you.Customer Service Team