LQ Sidcup reviews

Hi Mr Stockin,Thank you so much for your 5-star review!We're delighted to hear that your repair was completed on time and to your satisfaction. Your kind words about the engineer's professionalism and friendliness truly mean a lot and it helps us understand the amazing work they're doing for our residents too.Once again, a huge thanks for your feedback, and we hope to be of help again soon 🙂Customer Service Team

Hi Michelle,Thank you for leaving us a review following your recent gas safety appointment.We’re so sorry to hear the service received from our contractor didn’t quite meet your expectation but rest assured we’ve taken onboard your feedback. We’ll be sure to register your experience as negative feedback as it helps us to understand when things aren’t going so well for our residents as well as working towards a more improved service.In the meantime, if there’s anything further we can do for you, please let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) where it’ll be our pleasure to offer our help.Many ThanksCustomer Service Team

Hi Michael, We appreciate you raising a review to share your thoughts and feelings with us. We're truly sorry for the long wait time for the repair to be completed. Our aim is to provide an efficient service to all our customers so we can understand why this has caused frustration. We're happy to hear that the operative service was up to standard. If you have any further concerns that you would like to raise with us please email our team lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header and we'll be on hand and keen to assist. Many Thanks Customer Service Team

Hi Abdul,Thank you so much for your fabulous review!Your kind comments have certainly made us smile and we’re thrilled you’re loving the service from us.A huge thanks once again for personal opinions with us, it’s much appreciated and we’re looking forward to helping you again soon 🙂Many ThanksCustomer Service Team

Hi Jakki -D,Thank you for your kind words and 5-star rating! 🙂We're delighted to hear you were impressed with the quick and efficient service you received, and it's wonderful to know that our worker was able to solve the problem immediately.It certainly makes us proud to know that you’re receiving such amazing service from us, and your feedback helps us to understand of the great work we’re doing whilst our staff are out and about in our resident’s homes.Many thanks again!Customer Service Team

Hi Sahra,Thank you so much for your awesome review!We love how much you value our operatives, and it makes us super proud to know they always deliver such amazing service.We can’t thank you enough for sharing your thoughts with us too, your feedback means so much to us, and it certainly helps us to understand of the fabulous job they’re doing whilst out and about in our resident’s homes.Many thanks again for your feedback and we’re looking forward to helping your again soon😊Many ThanksCustomer Service Team

Hi Ravinder,Thank you so much for your 4-star review!We value your feedback and we thank you for taking the time to share your experience with us too.It's wonderful to hear that we were able to meet your needs and provide a positive experience, and it's great that the repair was completed as expected.It's an absolute pleasure to hear this and we hope to be of help again soon 😊Many Thanks,Customer Service Team

Hi Maureen,Thank you so much for leaving us a review.We're very sorry to hear of the difficulties with being unable to reach us by phone. We truly feel the frustration this causes and rest assured we're committed to improving our customer service experience.We're currently seeing higher volumes of calls at this moment in time, and we're working to ensure that our phone lines are adequately staffed and that calls are answered promptly. In the meantime, we sincerely apologise for the delays and inconvenience this is causing.We can certainly help with your enquiry, and we kindly invite you to email the details to us. We're reachable at lqdirect@lqgroup.org.uk, and we request 'Trustpilot' is used as your email subject on this occasion. Alternatively, our social media team is available to help with enquiries too, and you're more than welcome to contact us through Facebook.We hope you find this information helpful, and we look forward to hearing from you soon 🙂Many Thanks,Customer Service Team

Hi Carolyn,Thank you very much for rating your most recent experience so highly.We’re thrilled your appointment went well and the operative was thorough during his visit too. It certainly sounds like everything went perfectly which is fantastic to hear 😊We’re looking forward to helping you again soon, so feel free to reach out to us if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi N James,Thank you so much for your 5-star review! 😊It’s makes us happy to know you’ve had the best possible experience and the gas engineer took time to explain everything during your recent appointment.It's so nice to receive such amazing feedback and we can’t thank you enough for sharing your experience with us too.Many ThanksCustomer Service Team

Hi Kim,Thank you so much for the 5 star review 😊It's great to read you received an excellent service and this certainly makes us really happy.Many ThanksCustomer Service Team

Hi Clement,We welcome your review and we thank you for sharing your thoughts and feelings with us.We would like to reassure you we certainly do have a duty of care for our residents, and we always aim to make sure our residents are at the heart of everything we do so it’s naturally concerning for us to learn your views.Whilst we appreciate at times it can be difficult to reach us, we’re always willing and open to discussing any concerns you may have, as well as working with you in finding a resolution. With this in mind, you’re more than welcome to contact our team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot in the subject line) and it’ll be our utmost pleasure to help you. Many ThanksCustomer Service Team

Hi Sandra,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the work done to your home.It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. Many Thanks Customer Service Team

Hi Mick,We welcome your feedback and we thank you for raising your concerns with us too,We fully appreciate why parking on communal grounds is a worry, but we would like to reassure you this is something we would never encourage or consider acceptable.With this in mind, our Neighbourhood housing lead have acknowledged this issue, and this is being investigated by the appropriate team accordingly. We understand contact was made with yourself recently to advise you of this as wellWe trust this matter is in good hands, however if you have any further concerns, please do let us know by emailing the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and we'll be more than happy to pursue them for you.Many ThanksCustomer Service Team

Hi Derek,Thank you so much for your 4-star review!It's great to hear you're happy with the recent repair and we apologise if the repair wasn't carried out as quickly as you hoped it would be.We understand the disappointment it causes when this happens, and we'll be sure to pass on your feedback as it helps us to understand where an improved service would be welcomed.In the meantime, if there's anything further we can help you with, please do let us know by email at lqdirect@lqgroup.org.uk where it'll be our utmost pleasure to help. We kindly request ‘Trustpilot’ is used as your email subject too 🙂Many ThanksCustomer Service Team

Hi Gabrielle,Thank you very much for your review and for rating our services with 4-stars😊We're thrilled you had a helpful experience with our Income Team, it certainly makes us happy to know our staff were understanding towards your situation and they were happy to help and support you as well.It truly is wonderful to know we have a fabulous team helping our residents so a huge thank you once again for sharing this with us.Customer Service Team

Hi James,Thank you so much for sharing your recent experience following a gas safety check in your home.We’re so pleased you’ve seen a much-improved service and we’re over the moon you’ve received a great service from our contractor as well. It’s important for us to ensure our residents are receiving a quality service from our contractors so we can’t thank you enough for taking the time to let us how everything went for you. Many thanks again James! 🙂We’re looking forward to helping you again soon.Customer Service Team

Hi Pamela,We welcome your review and we appreciate you taking the time to share your thoughts with us.Although we have failed to provide you with he service you had hope for, your feedback is still really important to us as it'll help us to look at ways to make further improvements to our services.We are so sorry to hear you experienced some unresolved issues and if you still need help with these we would love to have the opportunity to work with you to come to a resolution. Please feel free to contact us by email at lqdirect@lqgroup.org.uk and we'll arrange for a dedicated team member to contact you. We kindly request 'Trustpilot' is entered into the subject line of your email too.Many ThanksCustomer Service Team

Hi Fergus,Thank you so much for your amazing review! 🙂It sounds like your recent contact with our advisor went perfectly for you. It certainly makes us proud to know we have a great team member doing an fabolous job too.Many thanks again for sharing this with us, your feedback is greatly appreciated and we’re looking forward to helping you again.Customer Service Team

Hi,Thank you so much for rating your recent experience with 4 stars! 😊Your feedback means the world to us, and we're over the moon to hear that you've experienced great service.We're looking forward to helping you again and offering the same level of service.Many thanks again!.Customer Service Team

Hi Maria,Thank you very much for taking the time to let us know of your experience with us.It makes us proud to know our engineer ticked all the boxes during your recent visit and most importantly we’re thrilled you had the best possible experience too.Many thanks again Maria! We look forward to delivering the same level of service to you again soon 🙂Customer Service Team

Hi Mohideen,Thank you very much for rating your experience with the full 5-stars!😀This means so much to us but most importantly we’re delighted your experience was a good one. It’s so lovely to know the whole process went smoothly with no issues, and you’re loving the quality of the property too.Many thanks for sharing this with us and feel free to contact us if there’s anything you would like our help with, and it’ll be our pleasure to do our best for you.Customer Service Team

Hi Deborah,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the help and support you received from us. It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. In the meantime, we look forward to helping you again soon. Many Thanks Customer Service Team