LQ Sidcup reviews

Hi Fariborz,Thank you so much for leaving us a 4-star review! 🙂We're delighted to hear that you've received great service from us. We strive to resolve issues promptly and efficiently, and we're glad to hear that you find our response time satisfactory.Many thanks again for sharing this with us, and we hope to be of assistance again soon.Customer Service Team

Hi Christine,Thank you so much for taking time to leave us a review and we sincerely apologise if we haven't quite fulfilled your expectations.We certainly value your feedback and whilst we appreciate your comments, we'd like to assure you our older properties are still important to us and we're more than happy to raise any repairs that may be needed on your home.We also carry out planned maintenance works on our properties and each year we run various programmes for major works whereby different component renewals are installed in our homes.Unfortunately, we’re unable to request new windows as these kinds of works will take place on one of our planned maintenance programmes. As already mentioned above, these programmes run yearly and each year we make the decision to decide which properties are in need most by using the information from a survey that was previously carried out on your home. This doesn’t mean your home will never have new windows fitted, it just means your home will be on a future planned maintenance programme.We sincerely hope this information helps but if you have any further questions or if there's anything you need our help with, please do let us know by emailing us at lqdirect@lqgroup.org.uk where we'll be more than willing to help. We also recommend 'Trustpilot' is used as your email subject on this occasion as this information would be most helpful to us as well.Many ThanksCustomer Service Team

Hi Daniel,We’re appreciative of your review and we thank you for sharing your concerns with us too.Although you're unhappy with the service from us, we certainly feel your frustration when repairs aren't being done and we apologise if we haven’t quite met your expectations. We'd very much love to be able to look into these repairs further and to help with any outstanding repairs waiting to be completed.To help us achieve this we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as your email subject.Further to your concerns regarding a new kitchen and bathroom, we're unable to request for these works to be done as these works are carried yearly on a Planned Maintenance Programme and we use the information from a stock condition survey we previously carried out on your home. The information from the survey helps us to understand the condition of the components in your home and to identify those properties most in need for a component renewal. The expected lifespan of a reasonably modern bathroom is expected to last at least 30 years and 20 years for kitchen. With this said, if repairs are needed to your existing bathroom or kitchen, we'll be more than willing to help you with these, and we kindly ask you to report them in the usual way or by email at the address details mentioned above.Many ThanksCustomer Service Team

Hi Leticia,Thank you for sharing your recent experience with us.We've loved hearing about the engineer's professionalism and approachability, and we're glad you found the explanation of the repairs helpful too.Your feedback is valuable to us and helps us recognise the fantastic work our contractors are doing for our residents.We look forward to assisting you again soon 🙂Many Thanks,Customer Service Team

Hi Dee,Thank you so much for your positive review! We truly appreciate you taking the time to share your recent experience with us.We're passionate about the service we provide, and it's fantastic to hear that the engineer met all your expectations and delivered excellent service.Once again, thank you for sharing this with us. Your feedback is greatly appreciated! 😊Customer Service Team

Hi Teresa, Thank you for your great 5 star review. We're thrilled to hear that you experienced such a top-notch service from the Gas Engineer who attended. It's heartening to know you have peace of mind now. Many Thanks Customer Service Team

Hi Bonnie,Thank you very much for your 5-star review!We’re so pleased to hear our operative managed to identify the cause of the problem and he was clear with his communication as well. This is certainly the kind of service we expect our residents to receive so we can’t thank you enough for taking time out to share your recent visit with us too.It’s always a pleasure to help so feel free to let us know if there’s anything else we can do for you 😊Many ThanksCustomer Service Team

Hi Rocielle,Thank you for your 5-star review! 🙂We’re delighted you had a wonderful experience. It makes us happy to know the operative was polite and completed the job well with no problems.Your feedback certainly helps us to understand what a fab job our maintenance team are doing, so we really do appreciate you sharing your experience with us too.We hope to be of assistance to you again soon.Many ThanksCustomer Service Team

Hi Lesley, Thank you very much for your 5 star review. The Operative that attended sounds like he's done a great job. This is just what we love to see!Many Thanks Customer Service Team

Hi Janet,Thank you so much for your glowing review!We’re so happy to learn of the amazing service you’ve recently received from us, and we’re delighted the issue with the guttering was resolved so quickly too.Many thanks again for sharing this with us, we’re very proud of our maintenance team for doing a fab job!We're looking forward to helping you again, hopefully sometime soon 😊Customer Service Team

Hi Donovan, Thank you so much for your 4-star review! 😊Not to worry, these things happen, and we hope the appointment was convenient for you.We trust everything went well but please do let us know if there's anything you would like our help with, and it’ll be our utmost pleasure to assist you.Many ThanksCustomer Service Team

Hi Jo,We’re so pleased you’ve taken time to share your experience with us.It sounds like everything went perfectly for you which is truly wonderful to hear.Your feedback certainly helps us to understand of the amazing job our staff and/or contractors are delivering, so we can’t thank you enough for your fabulous review.We hope we can help you again soon 🙂Many ThanksCustomer Service Team

Hi Sharon,Thank you so much for taking the time to leave us a review! 😊It's great to see that your recent experience went amazingly for you, and we can't thank you enough for sharing this with us.It's always a pleasure to help, so please reach out to us if there's something else we can do for you.Many Thanks,Customer Service Team

Hi Debbie,Thank you so much for your review.We're so sorry to hear of your dissatisfaction, and we sincerely apologise if our services have failed to meet your expectations on this occasion.Rest assured, we've taken on board your feedback, and we'll be sure to use it to help us look at ways we can further improve the service we deliver.We understand that delays to our first available appointments may sometimes be frustrating, and from investigating this matter further, we see that you currently have access to hot water in your home.If, of course, the situation has changed since arranging the repair with us, please let us know, and we'll be more than happy to advise further. You can reach us by email at lqdirect@lqgroup.org.uk, and we kindly request that "Trustpilot" is mentioned in the subject line of your email too.Many Thanks,Customer Service Team

Hi Customer,Thank you so much for amazing review!We love that you have the pleasure of the same engineer, it certainly makes a difference to see the same friendly face delivering a fantastic service.Most importantly we're thrilled you've had a 5-star experience and you're happy with the service received as well.Your feedback certainly helps us to understand of the great things our contractors are doing for our residents too so a huge thank you once again for sharing your experience with us.In the meantime, we look forward to helping you again, hopefully sometime soon 😀Customer Service Team

Hi Cheryl,Thank you so much for review and for sharing your thoughts with us and we're delighted you've given us 5-stars!We appreciate repairs are inconsistent and some repairs take much longer than others but please be rest assured we’ll always aim to complete repairs at our earliest opportunity. Please bear in mind more complexed or major works may take much longer than expected and we’re sorry if these cause some disappointment.If of course there’s anything you would like our help with, please reach out to us and it’ll be our pleasure to assist you.In the meantime, we’d like to thank you again for your feedback which is most valuable to us😊Customer Service Team

Hi Stevie,Thank you very much for your fabulous review!We're so glad to hear about Phil's dedication to helping people with mental health. It's heartwarming to know that our team is making a positive impact on the lives of our customers. We've absolutely enjoyed reading this and we're certain Phil will be delighted with your amazing feedback too.Many thanks again! 😊Customer Service Team

Hi Wayne,This is great news!Thank you so much for letting us know how the repair went for you and we’re truly delighted you had a positive experience.We're appreciative of your 4-stars too! 😊Many ThanksCustomer Service Team

Hi Amanda,We welcome your review and although you appear to be dissatisfied with the service received from us, we’d like you to know your comments and concerns are still important to us.We’ve certainly taken onboard your dissatisfaction as we’re always looking at ways to further improve the service we deliver, and your feedback will certainly help us along the way.If of course there’s anything further we can do for you, please do let us know and we’ll be more than happy to help.We have a fabulous team ready to assist with any queries or concerns you may have and you’re more than welcome to reach out to us at any time by email at lqdirect@lqgroup.org uk. We kindly recommend ‘Trustpilot’ is also used as your email subject as this information will be most helpful to us as well. Many ThanksCustomer Service Team

Hi Valerie,Thank you for sharing your experience with us.We sincerely apologise for the continued delay with your repair and the frustration it has caused. We always aim to complete repairs promptly, but we understand that more complex repairs may take longer.If you have any further issues or concerns, please don't hesitate to contact us at lqdirect@lqgroup.org.uk, mentioning 'Trustpilot' in the subject line. We're here to help and assist you in any way we can.Feel free to reach out to us anytime and we'll be sure to do our utmost to help 🙂Many Thanks,Customer Service Team

Hi Maria,Thank you so much for leaving is a review and we're very sorry the engineer failed to provide you with the advice as mentioned within your letter.We'll be sure to pass on your feedback for you, and hopefully this’ll prevent the same from happening again.In the meantime, if there's anything further we can do, please kindly let us know by contacting us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk where we'll be more than happy to help.Many ThanksCustomer Service Team

Hi Nicolette,Thank you very much for your 4-star review!😊It’s truly wonderful to hear this and it's certainly the kind of service we expect our residents to receive too.Many thanks again for sharing your recent experience with us, your feedback is much appreciated and most importantly we're delighted you had a positive experience.Customer Service Team

Hi Sophia,Thank you very much for taking the time to leave us some feedback.We're pleased to learn you're generally happy with the service received.We are however sorry to hear our contractor arrived unannounced. This shouldn't be happening so we're grateful to you for letting us know about this and we’ll be sure to feed this back to our contractor so the same doesn't happen again.In the meantime Sophia, we thank you once again for your review and feel free to reach out to us if there's anything else we can do for you.Customer Service Team

Hi Michael,Thank you so much for your review!We're so proud of our locksmith for doing an amazing job, this is certainly the kind of service we expect you to receive too so many thanks again for sharing this with us.In the meantime, we’re looking forward to helping you again soon😊Many Thanks Customer Service Team